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Answered

songs not loading (error: failed to play)

  • March 15, 2026
  • 4 replies
  • 38 views
U
One Hit Wonder

This problem is currently happening to a seemingly random selection of songs on deezer both on my phone (android) and desktop (windows). I changed networks, emptied the app's cache... I'm kinda stuck here also my app is up to date and so is my phone.

All help is welcome, thanks

Best answer by Noam Asulin

Had this issue yesterday on Android but with every song . Had to clean the app data , meaning all app configuration , downloaded songs etc . Only then it worked again . I’m not sure why it happened , I figured maybe it’s an faulty update or something . 

4 replies

Noam Asulin
Superuser
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  • Noam Asulin
  • Bezi since 2017
  • Answer
  • March 16, 2026

Had this issue yesterday on Android but with every song . Had to clean the app data , meaning all app configuration , downloaded songs etc . Only then it worked again . I’m not sure why it happened , I figured maybe it’s an faulty update or something . 

(He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
U
One Hit Wonder
  • Uncertaincam
  • Author
  • One Hit Wonder
  • March 16, 2026

I tried and it worked! Thanks very much. That annoying haha..

    Noam Asulin
    Superuser
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    • Noam Asulin
    • Bezi since 2017
    • March 16, 2026

    Welcome 

    (He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
    F
    Dev Team
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    Hello,

    Thank you for your feedback, the issue regarding the playback issues in Beta 9.0.10.1 should be fixed now, but requires you to clear the data of the application or reinstall the application to be sure to no longer encounter the issue on previously unreadable content.

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