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Do you need help with Deezer on you Android device? Ask your questions here!

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    Jaime.Deezer
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765 Topics
S
Runaway Baby
slintRunaway Baby
asked in Android
il contenuto richieato non sta caricando

Ho cambiato cellulare un s20 ultra con memoria piccola ho messo sd da 512 di fascia alta classe 3 a2 v30 samsung,ho installato deezer sul cell e la musica (scaricata) perché mi serve scaricata su sd,ma dava il problema sopra,quindi ho formattato tutto ed ho messo sia app che musica su sd,ma continua a darmi questo problema...da cosa dipende? Non posso usare sd con deezer? Può essere altro? Ripeto il cell è nuovo.

534
S
Runaway Baby
B
Runaway Baby
BálintRunaway Baby
asked in Android
stats

Hi. I dont get the emails about my monthly stats. I checked it and the notification mode is enabled for sure. Can i get it somehow?

202
B
Runaway Baby
H
Runaway Baby
Hai Hung DinhRunaway Baby
posted in Android
Basic functionalities not working in Android app

I've been a faithful Deezer user for over three years and I have always stuck to you guys in spite of LOTS of technical difficulties and general poor user experience. But you're just not being serious with your customers right now, are you? With all the latest issues regarding your (Android) app! What am I talking about? 1) I cannot for the life of me rearrange songs in my playlists in the app because the editing page displays ONLY THE FIRST 50 songs in the playlist.2) Songs won't download when I add them to playlists with a download toogle already ON.3) I can't add songs to a queue offline although they're all DOWNLOADED. These are all BASIC functionalities and they're not working. Look, I'm not a particularly demanding customer and it's quite easy to please me. But what's the point of sticking to Deezer if I can't even have a normal listening experience?

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H
Runaway Baby
S
Runaway Baby
SkiesRunaway Baby
posted in Android
Please fix imported music for mobile app

See my prior threads. Please fix this issue. This problem was caused from the update made this month.

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F
Tiny Dancer
M
Tiny Dancer
mtorresvTiny Dancer
asked in Android
Deezer only downloading half of a playlist

So I created a playlist and tried to download it. Deezer is only downloading half of it and then stops for no reason. I tried all the workarounds found in the web and when I try to download again, the same happens, it stops at the same song and the rest of the playlist is not downloaded. Any hint?

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M
Tiny Dancer
N
Runaway Baby
nyx1Runaway Baby
asked in Android
Error

Page didn't load. I don't know how to fix this. It's been this way for a bit.

394
Y
Tiny Dancer
F
Runaway Baby
Felix WagnerRunaway Baby
asked in Android
Deezer playback stops randomly when connected via Bluetooth

Deezer playback stops randomly within songs or audio books when either connected via Bluetooth to a car or headphones. It does not happen on the direct playback via phone speakers (never). Sometimes it automatically returns after a while also when not unlocking the phone. It seems to continue playing after you unlock the phone and return to the app. Also the controls on the lock screen and on the car or headphone seem not to help (pausing or jump to the next song) It seems to be buggy for a few weeks now and I assume it came with an deezer update. I am using a Samsung s20+. Hope you can help me getting back deezer to the quality level I was used to. Thanks. Felix

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Tiny Dancer
A
Runaway Baby
Alan JassoRunaway Baby
asked in Android
Deezer widget in my home page doesn't work properly - android

Hello. I decieded to use the Deezer widget on my S24 ultra but when i play music, it doesn't show on the widget. I either have to click on it or slide down the notifications to show the controls. Is there a way this can be solved? I've read that this is s common problem in the community…

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tsohost
Tiny Dancer
J
Lover
Jorge.FloresLover
asked in Android
Login unsuccessful

Today suddenly I was logged out of deezer in all my devices. I tried to login again using my Google account, login unsuccessful, then password, login unsuccessful, then email link, login unsuccessful. And that's happening in all my devices, I have 3 tablets, my phone and my computers, but only in the phone I download music, I never had this problem before. Edit: A user in reddit helped me, now I cwn oniy use deezer with a VPN connected in my own country, I'm in the same country but i need to use a VPN the whole time if i want to ise deezer.

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Jaime.Deezer
Community Manager
J
Runaway Baby
JonTimes151Runaway Baby
asked in Android
Sonos

I have both the Sonos app and Deezer (premium). I open Sonos app, press on the Deezer icon, I log in my account and give permission. I am then told to go back to sonos and play deezer. It is not connecting to sonos, just playing on my phone. When I look at connected devices the Sonos is not showing.

1704
GropplerZorn
Deezer Legend
R
Runaway Baby
Rab Nawaz KhanRunaway Baby
asked in Android
Envisioning the Future: How Will AI Transform Music Streaming on Deezer?"

How do you envision the role of AI in shaping the future of music streaming, and what improvements do you think Deezer could implement to enhance user engagement through AI-driven features?

382
bluezzbastardzz
Deezer Legend
A
AlliB83
posted in Android
Closing app music keeps playing in the background

When closing the app down the music i am playing still plays in the background so i then have to open the app again, pause the song and then shut the app. It never used to do this...any ideas??

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Tiny Dancer
A
Runaway Baby
Ash MathesonRunaway Baby
asked in Android
Android Auto playback sounds corrupted

This just started happening to me recently. Whenever I try to launch the Deezer Android Auto app, every audio clip sound corrupted. I don’t know how to describe it aside from “choppy, stuttery playback”. No other audio app does this (Youtube Music works fine). Download quality is set to standard, I’ve re-installed it on my phone and I’ve even tried it on a different loaner car (same model, newer year). It’s so bad, I’m considering leaving deezer. Anyone have any similar experiences?

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A
Runaway Baby
H
Runaway Baby
hohstRunaway Baby
asked in Android
Deezer links not opning in the app

Hi, Deezer.page.link types aren't opening in the app for me on my samsung a54. The strange thing is that the option to open them in the app is not even present in the deezer app info (i.e. “supported web adresses”). Other link formats do work. I'm on the latest update of the regular (non beta) app. Any ideas?

802
H
Runaway Baby
J
Runaway Baby
J.PRunaway Baby
posted in Android
Shuffle button missing while casting from Deezer Android app to anything.

Like the title says, shuffle icon disappears the moment you start casting. I wonder what possible reason you would have for this behaviour?

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J
Runaway Baby
J
Runaway Baby
James WinfieldRunaway Baby
posted in Android
what happened to my Shuffle

Ever since the new update I can't shuffle my music and if I can't shuffle my music this app is not worth having your flow sucks Please bring black shuffle my music cuz I can't stand anything else

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J
Runaway Baby
A
Tiny Dancer
Andrewreptile1Tiny Dancer
asked in Android
Subject: Issue with Favorites Playlist – Unwanted Additions

Dear Deezer Support Team, I hope this message finds you well. I am a regular user of your platform and truly enjoy using it to listen to my favorite music. However, I’ve encountered an issue with my Favorites playlist that I would like your help resolving. Over the past few days, I’ve noticed that my Favorites playlist has significantly expanded, with numerous tracks being added that I did not select. Unfortunately, these new additions do not match my musical taste, and I find it inconvenient to have them in my playlist. I kindly request your assistance in removing these unwanted tracks from my Favorites playlist, as there are too many for me to remove manually. Thank you for your time and support. I look forward to your resolution of this matter. Best regards, Andrewreptile@gmail.com

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Leonídia.Deezer
Alien SuperStar
T
Lover
ThimoclesseLover
posted in Android
Buggy Navbar

Vidéo Deezer app navbar Hi Deezer Team, I've noticed that the android app navbar is behaving strangely. It seems that it reloading at each change of pages (look at the video linked). It's not a good practice in development because it slow down the app and lt look ugly. Look a what is made in other streaming app like spotify : Spotify navbar video The app don't seem to reload the navbar each time (maybe it does but it don't look to do it). I hope it will be fixed in the Deezer because it look ugly and may slow the app. Good luck Deezer to fix this ! The app look better and better the more time goes by. It will soon be really good ! 👌

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Lover
R
Runaway Baby
richmeind75Runaway Baby
posted in Android
Not running in background

When I close the app the phone media player (see picture) shuts down and I have to restart the song. Any other app I've used keeps that phone music player open to quickly access your music again. Also when I close the app whatever song I'm listening to goes back to the beginning. I'm running beta but it happens before I started on beta. Is this normal behavior? I'm running on android on a Pixel 9. I have all my battery setting to run in the background.

284
Leonídia.Deezer
Alien SuperStar
D
Runaway Baby
drevierRunaway Baby
asked in Android
Issue: Explicit content showing up when I play kid's music

I've had explicit content show up in the middle of playlists. I don't know what's wrong with the algorithm but this is unacceptable. This isn't just one off. It happens repeatedly as seen here with "18 with a Bullet", "Praise night blues interlude" and "Street Life". How do I make this stop?

265
Leonídia.Deezer
Alien SuperStar
T
Lover
ThimoclesseLover
asked in Android
Full screen player

The android app is pretty much as the IOS app. But the IOS one is more polish. There are some things that make it better, like the UI. One of these is the fact that the music player go on full screen on IOS but not on Android. The bottom and top part of it isn’t as the same color as the player.Look at the difference between the IOS and Android app : I hope that the Deezer team will find a way to deal with this problem IOS : Android : The full screen problem gives a feeling of an old app that hasn’t been update since a long time.Spotify finds a way to extend to the top of the screen (but not the bottom. Maybe because their player is scrollable) : And the YT music app have found a way to go full screen I hope that the Deezer team will find a way to deal with this. I know that’s a problem that have been reported years ago, but I hope that this time Deezer will listen. Also, I already told about this in the idea channel but nothing change. Update : I noticed that the is some pages of the a

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Leonídia.Deezer
Alien SuperStar
I
Runaway Baby
isAndyRunaway Baby
posted in Android
Deezer's crossfade implementation on android is horrible 😫

When it was the last track in the queue or you just simply played a single. It cuts off the last seconds as you set. For example, if I set crissfade to 6s, the music stops right before last 6s. This is horrible 😕. No other any players do like this.

543
S
Tiny Dancer
T
Tiny Dancer
ThunfischCatTiny Dancer
asked in Android
Listening to music offline still doesn't work

Hello dear Deezer-Team and dear community, I already have this problem for a few months now: When I try to listen to music offline my downloaded content isn't avaible. It's always a fifty-fifty chance if I can listen to my playlists without using my mobile data, which is incredibly annoying when you're on vacation. If I change the "normal" mode to "offline mode" I get almost the same notification. I've read on other posts that this problem is going on since 2020… When does this bug get finally fixed? T-T

481
Leonídia.Deezer
Alien SuperStar
R
Runaway Baby
richmeind75Runaway Baby
posted in Android
Can only download some songs in a playlist

Running Android Beta app. When I go to download a playlist only some songs will download and the others get stuck. The same thing happens on the regular version.

171
Leonídia.Deezer
Alien SuperStar
A
Runaway Baby
Adam77Runaway Baby
asked in Android
deezer stop playing in the background

Since it all has been updated to new version, Deezer is no more playing in the background, need to keep the app open in the screen to allow to play, when trying to open another app and have Deezer running in background, it just stops playing after a few seconds. Tried checking all the settings within the app, no luck, checked app permissions etc. Nothing there, can someone please help here as it's becoming annoying now

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R
Runaway Baby

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