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Question

Problem with Deezer family account

  • February 22, 2026
  • 1 reply
  • 17 views

So, I recently noticed someone using my Deezer account, and that someone removed all my family members from account. I reset password, and removed all devices that were connected to the account. I can now login to my account normally, however, when I want to add my old family members, they get error when I send them link, and when I try to add the member on my main account, I get “error, try again later”. What’s this about, please help.

1 reply

CharlyMX
Superuser
  • Superuser
  • February 22, 2026

Hi ​@dvljks 
 

Please send a direct message (DM) to community manager ​@Alfredo.Deezer  with the email addresses of the main account and your family members so he can resolve the issue.

You can also use the contact form at: https://support.deezer.com/hc/en/requests/new

Best regards, and may the music keep flowing.