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Constantly logged out

  • November 30, 2025
  • 4 replies
  • 10 views

I have the app on my phone (Android) and it constantly logs me out. At first it was just between uses of the app which was annoying enough, but now it's logging me out while I'm actively listening to music. Why can I not select any option to stay logged in, or remember my device? Something, anything? I switched to this from Pandora because they started having such bad playback issues and errors I wanted an alternative, and with them I only had to log in if I cleared the cache or was logging into a new device. In other words, almost never. Maybe once or twice a YEAR, but certainly not multiple times a DAY. This is infuriating.

Best answer by Nina Nebo

 

Hi ​@LadyBriar !

 

To fix the Deezer app constantly logging you out, first try basic troubleshooting like clearing the cache, restarting the app, and restarting your phone. If that doesn't work, update both the Deezer app and your phone's operating system, then consider reinstalling the app. Finally, if the issue persists, try moving the app from the SD card to internal storage or contact Deezer support for further assistance. 

 

helful links

https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile

https://support.deezer.com/hc/en-gb/requests/new

 

4 replies

Nina Nebo
Superuser
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  • Superuser
  • Answer
  • November 30, 2025

 

Hi ​@LadyBriar !

 

To fix the Deezer app constantly logging you out, first try basic troubleshooting like clearing the cache, restarting the app, and restarting your phone. If that doesn't work, update both the Deezer app and your phone's operating system, then consider reinstalling the app. Finally, if the issue persists, try moving the app from the SD card to internal storage or contact Deezer support for further assistance. 

 

helful links

https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile

https://support.deezer.com/hc/en-gb/requests/new

 


  • Author
  • One Hit Wonder
  • November 30, 2025

I did all the basic troubleshooting steps before bothering to come here, I assure you. I've cleared the cache multiple times, restarted my phone, everything is updated, reinstalled, etc. If any of that had worked I wouldn't be here. 

 

I don't have an SD card, it's a phone...


  • Author
  • One Hit Wonder
  • December 2, 2025

It's worse now. Now I'm getting logged out every 3 or 4 songs, if I'm lucky.


Jaime.Deezer
Community Manager
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  • Community Manager
  • December 4, 2025

Hi ​@LadyBriar If your are still getting logged out from your Deezer account, please contact our Deezer Support Team and one of our agents will check on the system and help with your request