Constantly logged out

Forum|Forum|9 months ago
November 30, 2025
5 replies
119 views

I have the app on my phone (Android) and it constantly logs me out. At first it was just between uses of the app which was annoying enough, but now it's logging me out while I'm actively listening to music. Why can I not select any option to stay logged in, or remember my device? Something, anything? I switched to this from Pandora because they started having such bad playback issues and errors I wanted an alternative, and with them I only had to log in if I cleared the cache or was logging into a new device. In other words, almost never. Maybe once or twice a YEAR, but certainly not multiple times a DAY. This is infuriating.

log out

Best answer by Nina Nebo

Hi @LadyBriar !

To fix the Deezer app constantly logging you out, first try basic troubleshooting like clearing the cache, restarting the app, and restarting your phone. If that doesn't work, update both the Deezer app and your phone's operating system, then consider reinstalling the app. Finally, if the issue persists, try moving the app from the SD card to internal storage or contact Deezer support for further assistance.

helful links

https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile

https://support.deezer.com/hc/en-gb/requests/new

Nina NeboAnswer

Superuser

Hi @LadyBriar !

To fix the Deezer app constantly logging you out, first try basic troubleshooting like clearing the cache, restarting the app, and restarting your phone. If that doesn't work, update both the Deezer app and your phone's operating system, then consider reinstalling the app. Finally, if the issue persists, try moving the app from the SD card to internal storage or contact Deezer support for further assistance.

helful links

https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile

https://support.deezer.com/hc/en-gb/requests/new

💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜

L

LadyBriarAuthor

One Hit Wonder

I did all the basic troubleshooting steps before bothering to come here, I assure you. I've cleared the cache multiple times, restarted my phone, everything is updated, reinstalled, etc. If any of that had worked I wouldn't be here.

I don't have an SD card, it's a phone...

L

LadyBriarAuthor

One Hit Wonder

It's worse now. Now I'm getting logged out every 3 or 4 songs, if I'm lucky.

Jaime.Deezer

Community Manager

Hi @LadyBriar If your are still getting logged out from your Deezer account, please contact our Deezer Support Team and one of our agents will check on the system and help with your request

Dmytro Korolkov

Guitar Hero

Sorry for partial offtop, I’m talking not about Android now, but about such a problem, but I’m getting logged out on web version (Chrome browser) every time I turn on my PC, usually the next or after the next day. This might be related to my country IP, which Deezer flags as risky, I don’t know.

Sign up

Login to the community