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Issues with music playback (Shuffle / Flow)

  • February 17, 2026
  • 3 replies
  • 12 views
Dawg
Rising Star
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Hi. 

I’ve been experiencing music playback issues for the past couple of years. This happens when I use the shuffle feature or start Flow based on my favorite tracks.

At some point, Deezer shows a message saying that I have no saved tracks or playlists, even though my library is not empty at all.

The issue comes and goes, but lately it has been happening very often. I’ve contacted support many times, but nothing has helped. At this point, I’m seriously considering canceling my subscription because enjoying music has become impossible.

None of the troubleshooting steps your support team previously suggested have fixed the problem.

This issue occurs both on Android and on desktop. I’m using Samsung S25+. 

 

    3 replies

    Alfredo.Deezer
    Community Manager
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    • Alfredo.Deezer
    • Community Manager
    • February 18, 2026

    Hi. 

    I’ve been experiencing music playback issues for the past couple of years. This happens when I use the shuffle feature or start Flow based on my favorite tracks.

    At some point, Deezer shows a message saying that I have no saved tracks or playlists, even though my library is not empty at all.

    The issue comes and goes, but lately it has been happening very often. I’ve contacted support many times, but nothing has helped. At this point, I’m seriously considering canceling my subscription because enjoying music has become impossible.

    None of the troubleshooting steps your support team previously suggested have fixed the problem.

    This issue occurs both on Android and on desktop. I’m using Samsung S25+. 

     

    Hey ​@Dawg 👋 

    What have been the troubleshooting steps provided by support?

    It looks like it can be a cache issue. Have you tried to increase the smart cache bar to the max in the app settings? 

    I’ve also recalculated all the metadata info of your playlists and cleared cache so that might also help to fix the issue 👌

    Dawg
    Rising Star
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    • Dawg
    • Author
    • Rising Star
    • February 18, 2026

    Hi. 

    I’ve been experiencing music playback issues for the past couple of years. This happens when I use the shuffle feature or start Flow based on my favorite tracks.

    At some point, Deezer shows a message saying that I have no saved tracks or playlists, even though my library is not empty at all.

    The issue comes and goes, but lately it has been happening very often. I’ve contacted support many times, but nothing has helped. At this point, I’m seriously considering canceling my subscription because enjoying music has become impossible.

    None of the troubleshooting steps your support team previously suggested have fixed the problem.

    This issue occurs both on Android and on desktop. I’m using Samsung S25+. 

     

    Hey ​@Dawg 👋 

    What have been the troubleshooting steps provided by support?

    It looks like it can be a cache issue. Have you tried to increase the smart cache bar to the max in the app settings? 

    I’ve also recalculated all the metadata info of your playlists and cleared cache so that might also help to fix the issue 👌



    Hello. I am currently working on this issue with your support team. So far, none of the steps have helped. 

      Dawg
      Rising Star
      Forum|alt.badge.img+1
      • Dawg
      • Author
      • Rising Star
      • February 20, 2026

      Hi. 

      I’ve been experiencing music playback issues for the past couple of years. This happens when I use the shuffle feature or start Flow based on my favorite tracks.

      At some point, Deezer shows a message saying that I have no saved tracks or playlists, even though my library is not empty at all.

      The issue comes and goes, but lately it has been happening very often. I’ve contacted support many times, but nothing has helped. At this point, I’m seriously considering canceling my subscription because enjoying music has become impossible.

      None of the troubleshooting steps your support team previously suggested have fixed the problem.

      This issue occurs both on Android and on desktop. I’m using Samsung S25+. 

       

      Hey ​@Dawg 👋 

      What have been the troubleshooting steps provided by support?

      It looks like it can be a cache issue. Have you tried to increase the smart cache bar to the max in the app settings? 

      I’ve also recalculated all the metadata info of your playlists and cleared cache so that might also help to fix the issue 👌

      UPD: My problem was solved, but not completely. I was offered to switch the battery setting to “unrestricted”, which is a rather questionable solution (even though it helped). And as I understand it, no ticket was ever created for the development team. 

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