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Troubleshooting

Tips, tricks and guides

1297 Topics

raphael_cohen
Runaway Baby
raphael_cohenRunaway Baby
asked in Other devices

Deezer not showing up as music service in Google Home

Hello everyone.I have a Deezer family subscription, and in the Google Home app on Android, I cannot get Deezer to show up in the list of music services. Note that Spotify does show up in the list (see screenshot).Also, when I tap on “other music services”, nothing happens.I really would like to use this because I have a Google Home device and I cannot play music on it if Deezer is not added as a music service in Google Home. I can, of course, cast Deezer to my device (like I’m casting to a chromecast) but I cannot use the speech recognition of the google home device and tell google “play Michael Jackson on Deezer” because it is not in the list of music services.Thanks for any clue on this. 

90
Jaime.
Community Manager
3 months ago
seslash
Lover
seslashLover
asked in Android

Large battery drain issue in Deezer app on Android 11

Hey team. I’m seeing a large battery draw by the Deezer app on my Android phone. I’m using the latest version of Deezer app. I tried clearing app cache and storage, reinstalling an app, etc. Nothing seems to help. I believe that a power draw became worse after an Android 11 upgrade, but it wasn’t great before neither. My phone is getting noticeably warm when running Deezer app. Attaching a screenshot for an example. Please note that I’ve only listened to locally downloaded songs in Deezer. Deezer used 18% of battery vs 3% used by Audible over roughly similar listening times (through a bluetooth speaker with both apps). There’s clearly something going on with Deezer power draw. Device: Pixel 4XL, Android 11  

13
Johnathan.Deezer
1 year ago
T
Tiny Dancer
TofieldiaTiny Dancer
asked in Other devices

Deezer won't play on Google Home, it's not linking

I have linked Deezer on my iphone Google Home app and set it as my default music player, but when I ask my Google Home Mini to play from Deezer,  the voice assistant says "your Deezer account needs to be linked first. You can do that in the Google Home app". I've tried unlinking my Deezer account,  logging out of Deezer on my other devices, rebooting my phone, resetting my password, and re-linking Deezer again several times, but I keep getting the same error message. I have a new Deezer Premium account in the trial period.

16
A
Tiny Dancer
1 year ago
L
Tiny Dancer
Luiz RolandTiny Dancer
asked in Other devices

MP3 search not working on Deezer Web Player

I uploaded my MP3 files to deezer.Its strange that i need to remake the albums as playlists.But i also can’t use the search there?I type in the search and nothing happens.Am i doing something wrong?

19
R
Tiny Dancer
1 year ago
F
Runaway Baby
Felix WagnerRunaway Baby
asked in Android

Deezer playback stops randomly when connected via Bluetooth

Deezer playback stops randomly within songs or audio books when either connected via Bluetooth to a car or headphones. It does not happen on the direct playback via phone speakers (never).Sometimes it automatically returns after a while also when not unlocking the phone.It seems to continue playing after you unlock the phone and return to the app.Also the controls on the lock screen and on the car or headphone seem not to help (pausing or jump to the next song)It seems to be buggy for a few weeks now and I assume it came with an deezer update. I am using a Samsung s20+. Hope you can help me getting back deezer to the quality level I was used to. Thanks. Felix

22
P
Tiny Dancer
11 months ago
O
Runaway Baby
Olga.IvanovaRunaway Baby
posted in Android

Why are my favourite tracks on Deezer are not downloading?

Not downloading* Hi all! I recently added a couple of tracks to favourites, but alas, they aren't downloading. Never happened before. Before you ask:- Yes, I am on, WiFi and it's working.- Yes, I have the download toggle switched to green.- It doesn't download on cellular either. - Yes, I have enough storage space on my device. - Smart cache is > than Deezer files size.  I would rather refrain from cleaning the cache completely, as it will take me hours to download everything again.  Thanks in advance for all your suggestions and workarounds, I really appreciate it!  

46
Leonídia.Deezer
Community Manager
19 days ago
U
Runaway Baby
UserMattRunaway Baby
asked in Android

Listen in Deezer option disappeared once I login to Shazam

Before logging into Shazam, the option to Listen in Deezer was there.Immediately after logging into Shazam, the option disappeared. See attached screenshot.Any ideas what is going on?P.s. according to an article on Apple support page to Deezer should be there. This just isn't the case. Does it depend on the song?? 

4
Yula
Moderator
1 year ago
M
Tiny Dancer
Minde.STiny Dancer
posted in Android

tracks fails to play in Deezer app

Hi! The downloaded tracks started failing to play one by one. Followed the steps l found on the forum and reinstalled the app. This did not change a thing. Now tracks are failing to play even in the online mode, l mean l cant play the tracks at all. Any suggestions?

4
J
Tiny Dancer
1 year ago
H
Runaway Baby
hari_sankar98
posted in Other devices

Deezer HiFi icon disappears when I stream to Chromecast Audio

Hi ,The HiFi icon is visible otherwise, but it disappears all of a sudden when I start casting to my chromecast audio.Does this mean the audio isn't HiFi anymore while casting?I'm on deezer beta btw  

118
S
Tiny Dancer
1 month ago
P
Tiny Dancer
Pinkcat1980Tiny Dancer
asked in iOS

awful quality on Deezer app, except for radios

I’ve had Deezer for years and recently within the last 2 months the sound quality on the songs is terrible. Crackly and painful to listen to. It’s fine on the radio stations (I listen to the radio through Deezer too) so I don’t understand it? I really need it sorting out. I’ve downloaded the recent version but that’s not worked either!?!?! Please help!

2
A
Tiny Dancer
1 year ago
D
Runaway Baby
DracoriusRunaway Baby
asked in Android

Getting very low bitrate version of songs

Since earlier this week, I have been getting terrible audio quality on about half of my music through the Deezer app for android. The songs sound muffled, with shrill and messy highs. Basically like a 64kbps MP3 file... I have tried with both wired and bluetooth headphones, they both give the same terrible quality. I have compared the track on Deezer with the same track on Youtube, where the track on Youtube sounds miles better, so it is not my phone’s audio output in general. The issue is consistently occurring with a number of songs or albums. But when listening to those songs via the web player or on my wife’s Deezer account, they sound fine. I have tried reinstalling the Deezer app and I have tried wiping the Deezer storage using the ‘clear all’ button under App Settings → Disk usage without effect. I have also tried rebooting my phone to no avail. Songs where I have the issue are for example: at least the first 4 songs of ‘House of Gold & Bones pt 2‘ by Stone Sour the e

25
G
Runaway Baby
1 year ago
F
Tiny Dancer
fingersofsteelTiny Dancer
asked in Other devices

Audiopro and Deezer app

Hi   I have audiopro speaker and would like to know if i can use deezer App to play music straight trough the speaker. Audiopros own app has deezer support but its via that app which is horrible. Is there a way to play music by deezer app or is it only way to play it via audiopro app? 

22
Leonídia.Deezer
Community Manager
3 months ago
J
Runaway Baby
JasonDRunaway Baby
asked in Other devices

Can't find LG Deezer app

I see others are using Deezer on their LG TV. But when I go to the LG Content Store I don't see it listed as an app. Is it only for specific LG TV models? I have the 77” C9 OLED.    

18
Superschlumpf
Deezer Legend
1 year ago
F
Runaway Baby
Fam.montagRunaway Baby
asked in Other devices

Panasonic TV: Deezer App recent issues

Seit 4 Tagen wird die App auf dem Panasonic TV (Modell TX-55DXW604) nur noch minimiert in der linken oberen Ecke dargestellt und ist nur noch mit einem Maus Curser bedienbar. Habe die App bereits deinstalliert und neu installiert, das.problem bleibt allerdings bestehen. Die Software des TV ist auf dem aktuellen Stand. Wo könnte das Problem liegen?  

42
J
Tiny Dancer
1 year ago
S
Tiny Dancer
seoklvrTiny Dancer
asked in Other devices

Deezer Xbox App crashing

I start to play my music but after about a minute of me switching to a game, it crashes. It is up to date and I've tried reinstalling.  

64
Voyd
Tiny Dancer
1 year ago
L
Tiny Dancer
Luis.Domingo.Garcia-SalasTiny Dancer
asked in Android

Airplay & bluetooth option not found in my Deezer app

Hi, in my android cell phone, in the Deezer app, in the audio settings doesn’t appear the airplay & bluetooth option, so i can’t to send the music  to an audio receiver. 

11
H
Tiny Dancer
2 years ago
B
Runaway Baby
BuchoyRunaway Baby
asked in iOS

Deezer iOS app and USB DAC thru apple camera connector kit

Hi! Im currently subscribed to Deezer Hifi with a set up of: Ipad or iPhone → Apple camera connector kit → USB DAC/AMP → Headphones Concern for clarification: Currently the USB DAC/amp is only showing a sample rate of 44KHZ/24 bit regardless of what file quality I choose (same concern raise by others). Looking at the music playing, it is indicated that i’m playing HIFI but im not sure if actual hifi file (1411kbs) is being sent to my USB DAC.   It does sound better than having the headphones directly out of the ipad/iphone but im not sure if this is due to the amp or if its actually a hifi file.I do really hope that the hifi file is being sent to my dac/amp. Appreciate the help to clarify   Thanks

6
G
Tiny Dancer
1 year ago
C
Tiny Dancer
clotho55Tiny Dancer
posted in Other devices

Can't listen to some songs after a few times I downloaded them

Hi,  Many songs just stop working after a few times I downloaded them... ( Gotye: giving me a chance, David Guetta sexy bitch, Lana del Rey white mustang, Enrique Iglesias I like it... and it keeps going on and on) It's like they are in fast motion so they are completely ruined. Please resolve this issue. Many thanks for your help. Sabrina     

9
A
Tiny Dancer
2 years ago
R
Runaway Baby
RikucRunaway Baby
asked in iOS

playlist order has reversed after upgrading to Deezer HiFi

I have a ‘Favourite’ playlist to which I add songs that I want to listen to when not listening to albums. Recently I reloaded to app to get HiFi quality and my list order had reversed. I used to have it so that the latest song was on top and I could listen to all my songs starting with the latest. Since reloading the app the song on top is the oldest and I need to now scroll through hundreds of songs to get the latest sing which obviously is the one I want to play the most. Can the list be revered? 

15
N
Tiny Dancer
11 months ago
T
Runaway Baby
that_tana_girlRunaway Baby
posted in Other devices

Deezer Free version - Deezer plays only one song then stops on Deezer Desktop App and Web Version

Hi there My music is not playing on desktop. It plays one song and then stops. It won't go to the next song. I have cleared cache. Done all that. Please tell me how to fix this. I use the free account and I don't even hear the ads and I don't have an ad blocker. 

115
Leonídia.Deezer
Community Manager
6 months ago
S
Runaway Baby
SharkoooRunaway Baby
asked in iOS

Problem with instagram/snapchat story

When I play music on iphone 11 pro max on my bluetooth device and I want to record story on ig or snapchat, music stop for few seconds ( about 4-5 seconds) and then it play. What is reason? I try it on iphone x and there not have problem but on iphone 11 I have that problem. When i use other services ( tidal, spotify) it work without stoping music.     

34
R
Tiny Dancer
2 years ago
R
Runaway Baby
Robert.DeJongRunaway Baby
asked in Other devices

How to change the default download location?

How can I change the default download location to my storage HDD instead of my 100GB SSD C: drive? I can’t download anything because it clogs up my SSD which slows it down and increases the wear and tear on the drive. Spotify allows you to change the download location while still keeping the files encrypted, I expected Deezer would allow this as well when I bought it, but I can’t find the setting anywhere. I mainly use Deezer HiFi on my desktop after switching from Spotify, and I was very impressed with the amount of features Deezer has over spotify. I don’t want to switch back but not allowing the download folder to be changed is IMO, an essential feature. OS: Windows 10 Enterprise LTSC 2019(Installed Deezer app through powershell) Storage:       C: crucial MX500 120GB       D: seagate barracuda 3TB

17
N
Tiny Dancer
1 year ago
Steinar.Bakken
Runaway Baby
Steinar.BakkenRunaway Baby
asked in Other devices

Can I enjoy Deezer HiFi FLAC sound quality via Bluetooth connection?

With a HiFi subscription I use a HiFi supportet Harman Kardon device.  Does anybody know wether Bluetooth connection provides HiFi quality on a HiFi supported device or is Wfi or Cable the only alternatives? Steinar Bakken, Oslo, Norway

6
bluezzbastardzz
Deezer Legend
1 year ago
B
Runaway Baby
beachseekerRunaway Baby
posted in Other devices

Get your heads out of your assets, and remove the desktop auto-logouts and ridiculous captchas

You have authenticated me hundreds of times.  You have authenticated this desktop, this IP, all of my systems hundreds of times.  You have made me select the pictures of sidewalks and street lights so many times they have started to repeat.  Do it today.  It would take you less than an day to remove this crap and push an update.  I know this because I build windows universal apps for a profession (it would take me less than an hour).  Stop being adagio id101ts and fire the designer who green-lit that crap.    Make it a priority today, and stop needlessly torturing your subscribers. 

7
Yula
Moderator
2 years ago
S
Lover
Sic_zsLover
asked in Other devices

Deezer Hifi on Android TV not working

Dear sirs, Unfortunately I’ve lost a possibility to cast music in HiFi quality from my iOS device to an Android TV since last update which added lyrics to chromecast on Android TVs.  Casting to my Nvidia Shield TV is without HiFi ...but with lyrics now. Of course would be great if you add HiFi support for Android TV app, but since i bought Deezer HiFi subscription I’m forced to use chromecast to my Nvidia Shield TV device which is connected to HiFi Stereo system. And the difference in audio quality is  really noticeable.  So, I have HiFi subscription. 2 weeks ago everything worked fine (except all the time my iPhone 11 disconnects from chromecasting after 2-3 minutes (but sound continues to play on Android TV and I can handle it) until this update with lyrics arrived. iOS 13.3.1. (also tried casting from an Android 10 mobile phone. The same issue - no HiFi now) iOS Deezer 8.10.0.3 Deezer on Android TV (Nvidia Shield TV with the last updates) 3.0.0 (02.07.2019) Uninstalled/Installed Dee

35
U
Tiny Dancer
5 days ago
TERMS OF USE DEEZER COMMUNITY SITE