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One Hit Wonder
Minde.S
One Hit Wonder
Aug 26, 2020 1:26 PM UTC

tracks fails to play in Deezer app

Hi! The downloaded tracks started failing to play one by one. Followed the steps l found on the forum and reinstalled the app. This did not change a thing. Now tracks are failing to play even in the online mode, l mean l cant play the tracks at all. Any suggestions?

    4 replies

    Rafael.
    Ultimate Superstar
    Rafael.
    Ultimate Superstar
    Aug 28, 2020 10:47 AM UTC

    Do you get any error message?

    Roadie
    saki
    Roadie
    Aug 28, 2020 2:42 PM UTC

    Hi! The downloaded tracks started failing to play one by one. Followed the steps l found on the forum and reinstalled the app. This did not change a thing. Now tracks are failing to play even in the online mode, l mean l cant play the tracks at all. Any suggestions?

    I have same problem, track stops playing on android 9. No error, application simple disapper when i click on pause/play

      Rudi
      Ultimate Superstar
      Rudi
      Ultimate Superstar
      Aug 29, 2020 4:05 PM UTC

      Hey there @saki @Minde.S 

      Sorry that's happening. Could you try the following steps, exactly in this order, to see if it helps with your issue?

      • make sure you're connected to a wifi network
      • uninstall Deezer
      • clean your phone's cache
      • remove the SD card (if applicable)
      • turn off your phone
      • reinstall Deezer
      • open Deezer and download at least one album or playlist
      • reinsert the SD card (if applicable)

      Let us know how it goes, please :thumbsup_tone2:

        Roadie
        jpar
        Roadie
        Jun 21, 2022 6:45 PM UTC

        I’ve tried all of those suggestions and still having problems. Music stops without any warning. Even tried switching to offline mode but same result.

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