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Panasonic TV: Deezer App recent issues

F
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Seit 4 Tagen wird die App auf dem Panasonic TV (Modell TX-55DXW604) nur noch minimiert in der linken oberen Ecke dargestellt und ist nur noch mit einem Maus Curser bedienbar. Habe die App bereits deinstalliert und neu installiert, das.problem bleibt allerdings bestehen. Die Software des TV ist auf dem aktuellen Stand.

Wo könnte das Problem liegen?

 

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Best answer by Jay K. 8 July 2020, 18:40

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42 replies

M
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I'm having same issue with Panasonic TX-42AS650B. Stuck on welcome to deezer, screen is small in top left corner with a cursor centre screen. Has been like this for over week. Any support/solution would be great.

Thanks

G
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Userlevel 1

Same here Deezer app launches on my GZ2000 as small web app top left corner see attached screenshot. All other apps are fine, I uninstalled and re-installed the app but still, the issue remains! 


 

Rudi
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Hi all @Fam.montag @MVB @gfreek 

We're looking into this issue at the moment, we'll keep you posted. In the meantime, I've passed your details to our devs :v_tone2:

C
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Userlevel 1

Same here on Panasonic 55oled.

G
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Userlevel 1

Has anyone here tried a factory reset on TV to see if it resolves the issue?

C
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Userlevel 1

Nope. Tempted but it’s a right hassle having to reconfigure the tv again. With so much hooked up to it and also all the apps etc. All other apps are fine.

working around it using Deezer on the phone or iPad and AirPlay.

would rather have app developers work out the issue first

might have to go back to another serc

G
Rank
Userlevel 1

Nope. Tempted but it’s a right hassle having to reconfigure the tv again. With so much hooked up to it and also all the apps etc. All other apps are fine.

working around it using Deezer on the phone or iPad and AirPlay.

would rather have app developers work out the issue first

might have to go back to another serc

Okay, thanks, to be honest, I don’t think a reset would resolve this issue as all other apps are working fine running the latest firmware no issues just Deezer. I’ve already got in touch with Pansonic support awaiting their response.

C
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Userlevel 1

Let us know how you get on with Panasonic.

C
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Deezer werkt niet op Panasonic tv. Zou een update plaatsvinden in juni. Maar werkt nog steeds niet.

Zouden jullie dit kunnen oplossen?

Betaal wel voor abonnement.

 

Met vriendelijke groet,

Ellen Verduyn Lunel

 

Rudi
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Userlevel 7
Badge +7

Hi there guys @ChasEdge @gfreek @country 

We're looking into this at the moment, so need to try a factory reset yet. Will keep you posted :thumbsup_tone2:

S
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Hi, I  have the sane trouble with Viera TX65, There was a message on the screen that Panasonic Server will be set on 26 May. After that the Deezer appeared in small box with Mouse pointer. I think this is a fault of Panasonic.

Useless….

Honestly the Deezer is our basic app to listen music replacing old CD’s. I am very disappointed.

K
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Userlevel 7
Badge +6

Hello @sunders, very sorry to read that, the app is unfortunately not officially supported by Deezer anymore, and this seems to have happened after an update from Panasonic indeed. We're still asking our teams to look into it, but we cannot guarantee that we will come up with a fix. However our teams are working on a new TV app, we do not have a release date yet but we’ll announce it as soon as we know it.

Have a nice day

https://www.deezer.com/en/profile/3421485864
N
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The app was working excellent for 10 months, now it has all of a sudden changed its look - it seems as if it runs as a website on the TVs internet app, it only takes up around 60% of the screen (left upper side). I have uninstalled and reinstalled the app, nothing has improved. Any ideas?

K
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Userlevel 7
Badge +6

Hello @nets3, I moved your feedback here as it’s related to this topic. As I said above, the app is unfortunately not officially supported by Deezer anymore, and this seems to have happened after an update from Panasonic. I’ll report your feedback, but I can’t say if we’ll be able to offer a fix. Our teams are currently working on a new TV app.

Have a nice day

https://www.deezer.com/en/profile/3421485864
G
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Userlevel 1

Okay, Panasonic support got back to me today they have referred the issue with the guys in Japan and hope to come up with a fix in the next software update.

K
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Userlevel 7
Badge +6

Hello @gfreek, that’s very good news! Let us know about any development on your side if you can, we really appreciate you keeping us posted :slight_smile:

https://www.deezer.com/en/profile/3421485864
R
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Hello, I contacted Panasonic support. Their first solution was to do a factory reset, which I did but it didn’t solve the problem.

After that, they further investigated and in their last mail they said, that the problem was not caused by Panasonic. They suggested it could be a Deezer server problem and suggested to contact Deezer… Hello, Deezer ;-)

Rudi
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Userlevel 7
Badge +7

Yep @recp it's being investigated, so thank you for your support and patience :pray_tone2:

F
Rank

Yep @recp it's being investigated, so thank you for your support and patience :pray_tone2:

Same issue on my 65gz1500 firmware 3.217

 

Fabrice 

Rudi
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Userlevel 7
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Thanks for letting us know, Fabrice @FabIsa will pass your details as well :thumbsup_tone2:

M
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Same issue in Ireland with Deezer App.

Rudi
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Userlevel 7
Badge +7

Thanks, @Martin.Purcell, added to the list of users affected - much appreciated :thumbsup_tone2:

J
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Dear Deezer programmers!

For last month, Deezer app on Oled Panasonic 55GZ950E is not full screen any more. It is in left upper corner, cca 1/3 of the screen, the rest is white so I am not happy with possible burn in effect on the oled panel.

Also app is now controlled via cursor that I didn't saw since I have this TV, from November 2019. All other apps are working fine, look the same, they are all full screen. Please fix this bug asap.

Best regards!

 

M
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I have the same issue on TX-49EX633E… Dear Deezer team - any update on this matter?

J
Rank

Exactly the same issue here.  Nothing back from Deezer?

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