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One Hit Wonder
Minde.S
One Hit Wonder
August 26, 2020

tracks fails to play in Deezer app

  • August 26, 2020
  • 4 replies
  • 112 views

Hi! The downloaded tracks started failing to play one by one. Followed the steps l found on the forum and reinstalled the app. This did not change a thing. Now tracks are failing to play even in the online mode, l mean l cant play the tracks at all. Any suggestions?

    4 replies

    Rafael.
    Ultimate Superstar
    Rafael.
    Ultimate Superstar
    August 28, 2020

    Do you get any error message?

    Roadie
    saki
    Roadie
    August 28, 2020

    Hi! The downloaded tracks started failing to play one by one. Followed the steps l found on the forum and reinstalled the app. This did not change a thing. Now tracks are failing to play even in the online mode, l mean l cant play the tracks at all. Any suggestions?

    I have same problem, track stops playing on android 9. No error, application simple disapper when i click on pause/play

      Rudi
      Ultimate Superstar
      Rudi
      Ultimate Superstar
      August 29, 2020

      Hey there @saki @Minde.S 

      Sorry that's happening. Could you try the following steps, exactly in this order, to see if it helps with your issue?

      • make sure you're connected to a wifi network
      • uninstall Deezer
      • clean your phone's cache
      • remove the SD card (if applicable)
      • turn off your phone
      • reinstall Deezer
      • open Deezer and download at least one album or playlist
      • reinsert the SD card (if applicable)

      Let us know how it goes, please :thumbsup_tone2:

        Roadie
        jpar
        Roadie
        June 21, 2022

        I’ve tried all of those suggestions and still having problems. Music stops without any warning. Even tried switching to offline mode but same result.

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