One Hit Wonder

Answered

Problem with instagram/snapchat story

Forum|Forum|6 years ago
May 8, 2020
34 replies
846 views

When I play music on iphone 11 pro max on my bluetooth device and I want to record story on ig or snapchat, music stop for few seconds ( about 4-5 seconds) and then it play. What is reason? I try it on iphone x and there not have problem but on iphone 11 I have that problem.

When i use other services ( tidal, spotify) it work without stoping music.

Best answer by Rudi

We haven't had any reported problems since @Arjavi, so yes.

Could you please reinstall the apps and let us know if it helps?

Rudi

Ultimate Superstar

Hi there @Sharkooo

Sorry to hear that. What version of our app have you got? Have you tried reinstalling both apps and restarting the iPhone to see if it helps? :v_tone2:

S

SharkoooAuthor

One Hit Wonder

Hi there @Sharkooo

Sorry to hear that. What version of our app have you got? Have you tried reinstalling both apps and restarting the iPhone to see if it helps? :v_tone2:

I use 8.13.0 version. Yeah i try reinstall app and hard reset phone but problem is still there. Bug is still there.

Rudi

Ultimate Superstar

Thanks for coming back @Sharkooo what OS have you got on your iPhone? It could be the Bluetooth connection. Is this happen without Bluetooth too?

S

SharkoooAuthor

One Hit Wonder

Thanks for coming back @Sharkooo what OS have you got on your iPhone? It could be the Bluetooth connection. Is this happen without Bluetooth too?

OS 13.4.1. Its only when my device is connected on bluetooth ( in car, or bluetooth speaker) but will Deezer find bug and try to fix it ?

A

Azer

Roadie

When i share instagram story i dont see play deezer button.Why?

K

Kevin Deezer

Rockstar

Hello @Sharkooo, thank you for the feedback, I’ve been told by other users that they also have this issue when using Bluetooth. Our teams are now aware of it, hopefully we can get this fixed soon enough.

Have a nice day

https://www.deezer.com/en/profile/3421485864

Rudi

Ultimate Superstar

Hey @Azer

Sorry to hear that. Have you tried reinstalling both apps to see if it helps?

A

Arjavi

Guitar Hero

When I play music on iphone 11 pro max on my bluetooth device and I want to record story on ig or snapchat, music stop for few seconds ( about 4-5 seconds) and then it play. What is reason? I try it on iphone x and there not have problem but on iphone 11 I have that problem.

When i use other services ( tidal, spotify) it work without stoping music.

Was this issue ever fixed?? Currently having it still with my new iPhone 12 mini

A

Arjavi

Guitar Hero

Hello @Sharkooo, thank you for the feedback, I’ve been told by other users that they also have this issue when using Bluetooth. Our teams are now aware of it, hopefully we can get this fixed soon enough.

Have a nice day

Were you able to find a fix for this issue? Am currently experiencing it on my new iPhone 12 mini. iPhone and Deezer are both fully updated to date.

RudiAnswer

Ultimate Superstar

We haven't had any reported problems since @Arjavi, so yes.

Could you please reinstall the apps and let us know if it helps?

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