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Problem with instagram/snapchat story


When I play music on iphone 11 pro max on my bluetooth device and I want to record story on ig or snapchat, music stop for few seconds ( about 4-5 seconds) and then it play. What is reason? I try it on iphone x and there not have problem but on iphone 11 I have that problem.

When i use other services ( tidal, spotify) it work without stoping music. 
 

 

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Best answer by Rudi 27 February 2021, 21:11

We haven't had any reported problems since @Arjavi, so yes.

Could you please reinstall the apps and let us know if it helps?

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Userlevel 7
Badge +7

Hi there @Sharkooo 

Sorry to hear that. What version of our app have you got? Have you tried reinstalling both apps and restarting the iPhone to see if it helps? :v_tone2:

Hi there @Sharkooo 

Sorry to hear that. What version of our app have you got? Have you tried reinstalling both apps and restarting the iPhone to see if it helps? :v_tone2:

I use 8.13.0 version. Yeah i try reinstall app and hard reset phone but problem is still there. Bug is still there. 
 

 

Userlevel 7
Badge +7

Thanks for coming back @Sharkooo what OS have you got on your iPhone? It could be the Bluetooth connection. Is this happen without Bluetooth too?

Thanks for coming back @Sharkooo what OS have you got on your iPhone? It could be the Bluetooth connection. Is this happen without Bluetooth too?

 

OS 13.4.1. Its only when my device is connected on bluetooth ( in car, or bluetooth speaker) but will Deezer find bug and try to fix it ? 

When i share instagram story i dont see play deezer button.Why?

 

Userlevel 7
Badge +3

Hello @Sharkooo, thank you for the feedback, I’ve been told by other users that they also have this issue when using Bluetooth. Our teams are now aware of it, hopefully we can get this fixed soon enough.

Have a nice day

Userlevel 7
Badge +7

Hey @Azer 

Sorry to hear that. Have you tried reinstalling both apps to see if it helps?

When I play music on iphone 11 pro max on my bluetooth device and I want to record story on ig or snapchat, music stop for few seconds ( about 4-5 seconds) and then it play. What is reason? I try it on iphone x and there not have problem but on iphone 11 I have that problem.

When i use other services ( tidal, spotify) it work without stoping music. 
 

 

Was this issue ever fixed?? Currently having it still with my new iPhone 12 mini

Hello @Sharkooo, thank you for the feedback, I’ve been told by other users that they also have this issue when using Bluetooth. Our teams are now aware of it, hopefully we can get this fixed soon enough.

Have a nice day

Were you able to find a fix for this issue? Am currently experiencing it on my new iPhone 12 mini. iPhone and Deezer are both fully updated to date.

Userlevel 7
Badge +7

We haven't had any reported problems since @Arjavi, so yes.

Could you please reinstall the apps and let us know if it helps?

I have updated my phone to the newest IOS, deleted and redownloaded deezer as well and there is still an issue. Could you please address this small bug in some sort of update.

Music stops for 4-5 seconds when connected to any bluetooth device and I try to record a video. It works with spotify and apple music but deezer seems to have the music stop playing.

We haven't had any reported problems since @Arjavi, so yes.

Could you please reinstall the apps and let us know if it helps?

I have updated my phone to the newest IOS, deleted and redownloaded deezer as well and there is still an issue. Could you please address this small bug in some sort of update.

Music stops for 4-5 seconds when connected to any bluetooth device and I try to record a video. It works with spotify and apple music but deezer seems to have the music stop playing.

Userlevel 7
Badge +7

Sure thing @Arjavi 

Thanks for coming back!

Could you please tell us your iOS version and Deezer app versions? I'm confident we can get that sorted in one of our next releases - if it's indeed a bug :thumbsup_tone2:

Sure thing @Arjavi 

Thanks for coming back!

Could you please tell us your iOS version and Deezer app versions? I'm confident we can get that sorted in one of our next releases - if it's indeed a bug :thumbsup_tone2:

Yes I am currently running iOS 14.4 on an iPhone 12 mini. My deezer app version is 8.33.0 (8.33.0.3) . It is indeed a deezer bug, as I do not have this same issue on my iPhone SE with deezer, or with spotify on this iPhone (12 mini) I would greatly appreciate if you are able to fix this issue in your next update, other than that the app is working well. Just one issue please address. Thanks!

Userlevel 7
Badge +7

We'll look into that @Arjavi thank you for submitting your details.

In the meantime, keep an eye on 8.34 to see how this performs with it :thumbsup_tone2:

I can't share music to Insta stories anymore?? App is up to date, any reason why? 

Userlevel 7
Badge +6

Good day.

Which problems do you have sharing to Instagram? Is no more available to share?

We'll look into that @Arjavi thank you for submitting your details.

In the meantime, keep an eye on 8.34 to see how this performs with it :thumbsup_tone2:

Hello Rudy, this issue is still occurring, I don’t think you have addressed it in your update. Could you please try to fix this. There has been two more updates with no fixes. Please address this issue

Userlevel 7
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It could be a new one @Arjavi but thanks for coming back and letting us know :relaxed:

Are you on iOS as well @Kearon.James.Scarrott? I’ll be reporting this further!

I'm on Android 

It could be a new one @Arjavi but thanks for coming back and letting us know :relaxed:

Are you on iOS as well @Kearon.James.Scarrott? I’ll be reporting this further!

I'm on Android 

Good day.

Which problems do you have sharing to Instagram? Is no more available to share?

I can't share my music From Deezer to Instagram stories anymore

 

Userlevel 7
Badge +7

Could you try updating both apps and letting me know if it helps? @Kearon.James.Scarrott make sure to restart you device in-between as well :relaxed:

Could you try updating both apps and letting me know if it helps? @Kearon.James.Scarrott make sure to restart you device in-between as well :relaxed:

That's been done, I've tried again bit still not working 🤷🏼‍♂️

That's been done, I've tried again but still not working 🤷🏼‍♂️

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