Answered

Deezer Xbox App crashing


I start to play my music but after about a minute of me switching to a game, it crashes. It is up to date and I've tried reinstalling.  

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Best answer by Yellowbean 16 November 2020, 20:45

@Rudi had an update at the weekend on the same version as DJ2052 and it seems to be working now 🥳👍🏼

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Yes me too always crashes when playing games on my xbox

The app needs a lot of work

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Thanks for reporting this @Mohammed sachit @seoklvr, we were under the impression this was working fine.

Could you please give us some more details about your Xbox system and app version so that I can pass them on in the shape of a report?

Is this happening when you switch games? I'd be grateful if you could explain the steps to reproduce it :thumbsup_tone2:

@Rudi

I've have exactly the same problem form the moment the app was launched on Xbox... you set yourself up switch to your game and everytime it crashes a few moments after no matter what game your playing very infuriating a fix would be awesome it only works if you stay on the app which I don't think it was intended for.

The version I have installed on my xbox one s is 4.1.0.70 if that helps..

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Thanks a lot for letting me know @Yellowbean I hadn't seen this report before. I'm gonna pass it to our devs so they can look into it :v_tone2:

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Hey again @Yellowbean and all,

Our devs are working on an update that will look to fix this - stay tuned :wink:

@Rudi 

Awesome! 🤘🏼

@Rudi

This problem has not been resolved yet.

The app will only let you listen to the Flow while playing games if you try playing your own playlist or someone else's it freezes and shuts down after a few moments it won't even play a full song unless your playing the Flow

Please help!! I'm on version 4.2.29.70

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Thank you for chasing us on this one @Yellowbean - I was under the impression it was fixed. I've reached our devs about this, so they can look into it. I'll get back once I get a response :v_tone2:

Been using the Deezer App on the Xbox Series S since yesterday and this keeps happening. Open the app, start music, switch back to a game an within 10 seconds the Deezer App just closes. Happens 9 out of 10 times. It's very annoying.

App version is 4.2.39.70

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Thanks for reporting it @DJ2052 

I believe this is the first report for the Series S - we needed to know how it performs. Have you tried any troubleshooting like, for example, reinstalling the app after restarting the console?

Keep us posted :nerd:

@Rudi had an update at the weekend on the same version as DJ2052 and it seems to be working now 🥳👍🏼

Not fixed for me.

 

Having this on Series X. As soon as you leave the app, even if just on the xbox home screen it stops playing after a few seconds. You also (as far as I can tell) cant use the Deezer app on your phone to select your music or skip tracks when playing through xbox. 

 

Spotify lets you use your phone with xbox and plays flawlessly if that means anything as my friend has this set up.

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We'd like to have that set up too @Richthegamer but there's still quite a way to go before we get a similar integration. Thank you for reporting your experience.

It seems that our Xbox app is struggling a bit with the new Series X, so our teams are working on updating it - hang in there and bear with us a bit longer, we'll get it right! :relaxed:

We'd like to have that set up too @Richthegamer but there's still quite a way to go before we get a similar integration. Thank you for reporting your experience.

It seems that our Xbox app is struggling a bit with the new Series X, so our teams are working on updating it - hang in there and bear with us a bit longer, we'll get it right! :relaxed:

 

Can listen to whatever lists or fav albums etc on xbox series s/x while playing games, soon as you try to listen to your own favorite tracks it bombs within seconds (this an issue since last year even on xbox one, just not as bad as now)

 

Don’t care about any other extra features, just make my own fav list work asap or its the door, pretty sure one of the competitors works just fine on the MS gaming consoles

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