include

Troubleshooting

Tips, tricks and guides

1296 Topics

R
Runaway Baby
R2VRunaway Baby
posted in Android

Still cannot loop one single track on Android

I’m experiencing the same problem as described in the closed thread “Cannot loop a single track on Android | Deezer Community, bringing music lovers together”, and especially the users gave some valuable input and suggestions as to the possible cause of this, but you just closed it of without a true solution was given, so I repost.When you play a track and select specifically the option to “single track loop”:- it plays a first time;- it then goes back to the beginning of the track to play it again (as requested)- but at the moment this second playback start, you also see that the button indicating “single track loop” switches from “single track loop” to just “loop” (the little number ‘1’ disappears from the icon)- so after this second playing of the track, it moves on to the next track.I (of course) already removed and reinstalled the app. Version now is 8.0.1.32. This didn’t help.Only workaround I can think of, is make a new playlist with only the track one wants to repeat. But this

1
Leonídia.Deezer
Community Manager
4 months ago
A
Lover
awsteenohLover
posted in Other devices

Error when trying to select music on phone to be played by desktop app (please read thoroughly before "solving")

Can’t control Deezer desktop from phone. It’s not like I gave my password to someone else and they’re not authorized. These are both my devices and I am using the phone to control the desktop app so I’m not even tying to play two different songs via the same account or something like that. Please adjust the license sensitivity so this app can actually work as intended. Tried updating the app on my phone and it just did a different non-functional thing. Can you guys fix this please? I thought this was a feature but I have rarely been able to get it to work properly.I’m not trying to play music on the desktop and phone app at the same time.I am trying to select a song from the iOS app to be played on my desktop app which is on the same wifi and is connected to my speakers. To explain it another way, I am using the phone as a “remote”. Again, not trying to play two songs at the same time or something like that. And Deezer is only on two of my devices so that’s also not the issue.

1
Noam Asulin
Deezer Legend
4 months ago
C
Runaway Baby
CorakiRunaway Baby
posted in iOS

Deezer web player broken with Google Chrome 46.0.x (ready event not firing)?

I've just updated to the latest Google Chrome dev channel (46.0.2467.2 dev 64-bit) on OS X 10.10.4 and discovered the Deezer player no longer works either on the main deezer.com site, their API docs or my test app that uses the APIIt seems the player ready event is not longer firing. Any workarounds or is it a case of waiting for Deezer to update their player code?

1
C
Runaway Baby
4 months ago
T
Tiny Dancer
ThaerTiny Dancer
asked in Android

get album id's

Hello deezer community, i have a behavior i want to apply with my test app i want to fetch the album id’s to extract some information from any album that I will click on it so is there any endpoint like for example “https://api.deezer.com/album” to just fetch all the album id’s

1
Nina Nebo
Deezer Legend
4 months ago
A
Runaway Baby
Andrés RivasRunaway Baby
posted in iOS

Queue layout has been broken on iPadOS for over a month

It’s been over a month since the queue layout is broken on iPadOS, at first, the right panel is not visible and the album artwork is misaligned, then when you rotate the iPad to portrait and back to landscape it shows correctly, same thing every time. Is this only happening to me?? Seems odd that this would go unsolved for such a long time, it used to work fine in the old UI.First state when you tap the song name, artwork misaligned and no right panel.  After rotating screen to portrait and back to landscape it gets fixed. If you quit the app the same thing happens again. 

1
Leonídia.Deezer
Community Manager
4 months ago
R
Tiny Dancer
RobertScharschmidtTiny Dancer
posted in iOS

songs grayed out

my daughter can't use her Deezer because Deezer doesn't seem to be connected or blocked. The current status: all titles are grayed out, when you tap on it the message “could not be loaded” appears. If I log into your profile from another device, everything works without any problems. If she dials into my profile from her phone, my titles are all gray and cannot be selected. The app has already been reinstalled, the phone has been replaced (not for this reason) and all settings have been transferred. I have already checked all the obvious settings. The parental control settings and restrictions have also been completely deactivated. What exactly is Deezer suddenly blocking?

1
Leonídia.Deezer
Community Manager
4 months ago
J
Runaway Baby
Jorge I.Runaway Baby
asked in Other devices

Can't open albums on Desktop or Browser

I’ve had this issue for a while now on Windows 11. I just downloaded the latest version of the desktop app in the hopes that I would be able to open albums again, but I still get the same message both in the app and in my browser (Opera): 

1
Nina Nebo
Deezer Legend
5 months ago
Lucas Cavalheiro Soares
Tiny Dancer
Lucas Cavalheiro SoaresTiny Dancer
posted in Android

Bug - Android

Prezada equipe do Deezer, Gostaria de relatar um erro que tenho observado no aplicativo Deezer para Android. Ao reproduzir músicas que possuem mais de um artista, apenas o artista principal está sendo creditado, enquanto o aplicativo para iPhone e outras plataformas de streaming exibem corretamente todos os artistas envolvidos. Para facilitar a compreensão, anexei imagens comparativas do aplicativo do Spotify (que mostra corretamente todos os artistas) e do aplicativo Deezer para Android (que apresenta o problema mencionado). Espero que a equipe possa analisar e corrigir esse inconveniente, proporcionando uma experiência mais consistente para os usuários de Android. Agradeço pela atenção e aguardo ansiosamente por uma solução. Atenciosamente,Lucas Cavalheiro Soares  

1
Leonídia.Deezer
Community Manager
5 months ago
J
Runaway Baby
jimmyroe30Runaway Baby
asked in Android

deezer connect not working

I just signed up for a 3 month discounted subscription but deezer connect is not working. This is so disappointing as it's the only way I connect to my Sonos speakers. Before you say use the Sonos app, I won't do that. That app is inferior and I drive music from my streaming apps. If this won't work, I want a refund and my sub cancelled. 

1
awesomemac
Deezer Legend
5 months ago
F
Runaway Baby
Frank Castle23Runaway Baby
posted in iOS

Apple Carplay Issues!

Why does Deezer have some issues with CarPlay? Half the time it doesn’t connect, then when it does connect, the music plays but no sound! 

1
awesomemac
Deezer Legend
5 months ago
C
Lover
Captain_Eric1Lover
posted in Other devices

MP3's not all upload on Deezer Web Player on Windows PC

I’ve done uploads of my MP3’s before. But now it isn’t working, not consistently.I’ve read and followed the steps on the Deezer help page.Some uploaded ok, (say 10) and the others, maybe 20 haven’t. And it is slow to upload the one’s that did work.What should I do?

1
Nina Nebo
Deezer Legend
5 months ago
S
Runaway Baby
Sofiia.KozorizRunaway Baby
posted in Android

Bugs with the latest updates

Hello,I want to report 3 issues that appeared in the latest updates. They are extremely annoying.1. My favorite playlist is in my downloads. But whenever I am in the offline mode. It never loads. And asks me to exit the offline mode. his was not the case before.2. I had a broken song, but the repair function was removed.3. (Screenshots attached) I sort my favorite playlist by artist. And when I click on the song, and expect to listen to my favorite songs by the artist and I don't get that. The playlist is in "I don't know what" order altho the shuffle button is off. And that was not the case before.Best regards,Kida

1
Leonídia.Deezer
Community Manager
5 months ago
M
Tiny Dancer
marko012Tiny Dancer
asked in Other devices

Deezer connect on Tizen

When will Deezer connect option on Samsung TVs with Tizen be available? Thank you.

1
Leonídia.Deezer
Community Manager
5 months ago
Barendrecht
Lover
Barendrecht
posted in Other devices

hifi on windows/ unanswered question ❓

Hi,https://en.deezercommunity.com/android-47/am-i-paying-for-flac-quality-on-android-if-there-is-no-hifi-bit-perfect-available-76677This topic was closed, but last message from Deezer was "will share it internally and let you know!". can you please let us know the answer?kind Regards, Barendrecht

1
Leonídia.Deezer
Community Manager
5 months ago
S
Tiny Dancer
Sakhabiev AskhatTiny Dancer
asked in Android

Unnecessary actions required then going from song to album on android

Situation: I wanna go from playing song to album page. I click 3 dots button and menu that opens does not contain required button right away. I must scroll down to see it for some reason. Can you fix it please?

1
Nina Nebo
Deezer Legend
5 months ago
C
Tiny Dancer
Christopher RussellTiny Dancer
posted in Other devices

Windows Desktop App Crashes when moving the window between monitors

If I attempt to move the Deezer desktop app between different displays connected to a Windows 11 PC the application exits immediately requiring me to restart it.

1
Leonídia.Deezer
Community Manager
4 months ago
Z
Tiny Dancer
Zayuh JavonTiny Dancer
posted in Other devices

Music that is not mine under my artist

Music that is not mine under my artist

1
awesomemac
Deezer Legend
5 months ago
M
Runaway Baby
megereniRunaway Baby
posted in Other devices

"An error occurred, please try again later" desktop.

On desktop Chrome, Safari and the desktop app, whenever I try and play any song I am presented with this message. I have tried things recommended on this sit such as reinstalling the app, logging out and back in, clearing cache, correcting date and time etc etc.Doesn’t work on either Windows 11 or MacOS- have tried both.Mobile app works fine so I am really confused.I haven’t been able to use deezer on my desktop for months now and it’s really annoying.Any suggestions I haven’t already tried out?

1
Leonídia.Deezer
Community Manager
4 months ago
T
Runaway Baby
ThimoclesseRunaway Baby
posted in Android

Better image quality lockscreen (android)

I noticed that the quality of the images of the player on android is low. The player that I talk about is the one on the lock screen and the notification center on my Google Pixel.I’ve put an example of that, I’m talking with screens. There is Deezer, Spotify and YouTube Music. Spotify and YT Music have high quality. But the Deezer one is in bad quality.However, images in the app player are in high quality, so it’s only on the lock screen/notification center player. Also, it lacks of a “like” button and “next music” and “previous music” but I heard that they are working on.I hope that Deezer will fix that quickly because add a feeling of old app… If someone of the Deezer Team read this, love you guys   It adds a feeling of bad quality to the app. I think that it’s not hard to implement 

1
Leonídia.Deezer
Community Manager
4 months ago
T
Runaway Baby
ThimoclesseRunaway Baby
posted in Android

Play/Pause hover button Android

I noticed that the hover of the play/pause button isn’t larger than the icon itself. It’s the case on the other button, but not in the play/pause.     All “circle” seems to have the same size, even if the icon of play/pause is bigger than the next/previous one. It's doing that only on Android, but in IOS circles adapts to the size of the icon. It’s a small detail, but it makes feel the play/pause button awkward to click. On the “reduced player” the round is bigger and make the play pause button better to click on it. I hope that it will be solved, it’s a small detail but the Android app is full of small details missing in comparison to the IOS app that is way better. Good luck Deezer Team, you are doing a great job, and I hope that you will be able to push the android app to the same standarts that the IOS app.

1
Leonídia.Deezer
Community Manager
4 months ago
O
Tiny Dancer
Ognjen StojićTiny Dancer
posted in iOS

deezer search

…

1
Nina Nebo
Deezer Legend
5 months ago
I
Tiny Dancer
ianglondonTiny Dancer
asked in Android

Galaxy z fold 5

Since getting a new Galaxy fold z 5. Deezer keeps crashing and closing.I've reinstalled the app but it keeps happening. is there a know issue for this device?  Regards,Ian 

1
Nina Nebo
Deezer Legend
5 months ago
J
Runaway Baby
jab2kRunaway Baby
posted in Android

the new version keeps forgetting what it was doing

I have a very simple set of requirements : I'd like to be able to start the app and have it immediately continue playing my favorites in shuffle mode, picking up where we left off the last time I listened. I've also downloaded all of my favorites to local storage, so as to not depend on internet connectivity. Mileage on this wasn't great in the past but now every time I start up,(1) The app spends a lot of time trying to contact Deezer servers before actually starting to play music, and(2) it forgets what it was doing the last time, which means I need three clicks to restart the shuffle mode inside the favorites playlistWat do?

1
Leonídia.Deezer
Community Manager
4 months ago
J
Tiny Dancer
JomitchTiny Dancer
asked in Android

Repeating cd streams

I recently signed up to Deezer premium and installed the desktop web player on my Lenovo windows 11 computer, which is compatible with android apps. It works very well and I am pleased with the sound quality and features. However,  when I stream a complete cd and it reaches the end, it starts all over again. I can't see an icon to cancel repeats. How does one do it. All the other streaming organizations I have used have that option.

1
Nina Nebo
Deezer Legend
5 months ago
A
Runaway Baby
AdirandielRunaway Baby
asked in Android

Constant crash after latest update

I have and LG Moto G6 phone, running latest Android upfate. About 1 minute into play, the app will just stop. This happens again and again. Ive reinstalled twice, deleted cache and stored memory, turned off battery saver mode (which shouldn't be an issue in the first place) and the problems persists.It also seems to happen more often if I open other apps while Deezer is playing. Notifications from othe apps also triggers a deezer crash.The whole reason I have a Deezer subscription is because it used to be the most stable streaming app. Not anymore.

1
Noam Asulin
Deezer Legend
4 months ago
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