In Germany too . I am a Deezer familly user and show that i need to bun premium

Hi @Romania22, I'm sorry to hear that you were one of the users affected by this situation.

Could you please check if now your plan is already active?

Will the people who had paid to resubscribe despite having active subscriptions getting a refund?? Because I paid despite having an active subscription before realizing there is a bigger issue happening and I didn’t happen to do something wrong

+1 Deezer family user affected

We are doing a road trip today so it's very frustrating.

Hi @DaphneCW, I'm truly sorry for the situation you're facing.

Here are the possible solutions to address your case:

1. We can refund your subscription and add the missing days corresponding to the payment you made earlier. or
2. If your payment was processed through Google, you can wait until your current subscription expires. Once it transitions to a free account, we'll make sure to credit the missing days to your subscription.

How would I be able to get the first option?? Would it still be an eligible option if it did go through google??

Hi @Lorenz Rahlfs, I checked your account and your plan was already active.

Feel free to get in touch if you need help.

mine is . thanks !

Hello @DaphneCW, any option I can do this for you.

Just let me know what you want to do.

I would like option 1 thx

Hi @DaphneCW, the issue has been resolved.

Could you please check if everything is okay with your account?

It says I have been refunded and my subscription will end on the 29th of this month

@DaphneCW, on the 29th, you simply need to subscribe again.

Okay. Thank you

Mine still doesn’t work how do I get my family plan back?

my account is still having the issue. Can you rectify please.

i am a deezer family hifi subscriber. just paid last 5/5/2024. now deezer is saying “deezer is not available in my country”.

@Kath1357642 Please contact our Deezer Support Team and provide the email linked to the account and one of our agents will be able to help.
Thanks

@Bal Censon it should be working now.
Thanks 

i am still having problems

Could you please logout and login again? If that doesn’t work, please get in touch with our Deezer Support Team.
Thanks

i can play on my desktop but my other devices can’t. Also, i cannot add my family members.

it seems good now. Thanks!

Bummer issue. Now my family members aren't appearing on my account. Really annoying