Unanswered questions

20 Topics

R
ryan4New member
asked in Features & Feedback

Why is new release data so poor

Long term user of Deezer and big fan but one issue that really bothers me is how poor the app works with favourite artists and their new song releases. It seems to me it is alway slow of the mark in providing a notification if an artists that appears in favourites or as a saved album feature is not being pushed to customers. I find I actively have to search artists to see if new relates have been done rather then this application pushing that info or better yet promoting me weeks in advance of a potential new release.

0
R
3 hours ago
T
tomi.boyRoadie
asked in Android

Deezer app closes itself while music is playing

My mobile Deezer app closes after I receive a phone call. Whether I answer the phone call or not, after a couple of minutes the Deezer app will close by itself while music is playing. How can I stop this?

0
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3 hours ago
T
Tre114New member
asked in Deezer Catalogue

Just a question for Deezer

Hi there.  I am a subscriber of Deezer. Could you persuade artists to allow Deezer to add extended versions of radio versions and more remixes too? Many of them exist but not on Deezer because I have been downloading them. The problem is those artists don't receive any money and I must look for these extended versions on the web so I am losing time. 

0
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4 hours ago
P
PotatoOverlordOne hit wonder
asked in Subscription and payments

HiFi quality in Ukraine

Hello! I’ve just subscribed to Deezer Premium in Ukraine, but do not see the “HiFi” option available for me, neither in web version, win desktop application or iOS app. The only options available are “Standard” and “Better” on web and desktop and “Basic”, “Standard" and “HQ” in iOS. Devices are Win 10 PC with latest desktop app and latest Firefox, and iPhone 13 with latest iOS and latest app version, if that matters.Screenshots under spoiler just to make sure.  I don’t see any specific plans available to my that enable HiFi and it seems like it should be available for the regular Premium sub.One thing that may be affecting it, this account is quite old (maybe since 2015), I was using it on a free tier to blast something at the office, but a year or so ago I wanted to make you my primary streaming platform and got Premium. In a month I cancelled it because I was bummed by the lack of gapless playback (still none on windows app :( ), and yesterday subbed again because Spotify has turned

1
E
6 hours ago
P
PotatoOverlordOne hit wonder
asked in Your account, favorites and playlists

Troubles with Tune My Music (fav transfer) and favorites

Hello! I’ve been moving my stuff over from Spotify to Deezer using Tune My Music integration in your player, noticed something that may pretty much spoil this feature for newcomers. And mark my words you will have quite a lot soon with Spotify’s new redesign :D There are three issues I have experienced, both seem to be related to possible mismatches in your album database. Not all favorite albums (as in albums transferred over from Spotify library) that ended up in my library had a “heart” icon. So like, they were in my albums library but they were not “favorited”. If I press the heart sign - it remains there, no changes, if I remove the heart - album disappear from the library. So the issue is that around a third of the albums transferred over were somehow added to my library without being “favorited”, which is kinda strange and confusing :D Now a more impactful issue - some of the albums that got transferred over do not “open” when you click on them, they just load for eternity. It s

1
S
8 hours ago
Phaewryn
Phaewryn
asked in Android

Need solution to undesired "shuffle" functionality on Android app! How do I turn it OFF (permanently, forever ideally)?

I am a premium user and I have both the Android app and the Windows Desktop app. On the Windows Desktop app, there is an obvious ICON to turn off “shuffle” mode. It’s an icon at the bottom that allows you to toggle “shuffle” ON/OFF. This seems to be entirely MISSING from the Android app, and I get so extremely frustrated when I accidentally press the “Play” button (which can happen with my phone just in my pocket and completely incidentally) and it AUTOMATICALLY TURNS ON “shuffle” as there appears to be NO WAY to TURN IT BACK OFF in the Android app. To be clear: I do not want this feature AT ALL, EVER, and I specifically asked BEFORE SUBSCRIBING to be SURE I could play my music in my playlists IN ORDER, and this is making me quite angry that it isn’t a simple, easy-to-find OPTION in my SETTINGS to just DISABLE SHUFFLE ENTIRELY, FOREVER or my account or in the apps. At the VERY LEAST, there should be an EASY TO FIND icon in the Android app (and every other application), like there is in

0
Phaewryn
18 hours ago
G
Gilles vd HorstGroupie
asked in Android

Higher data usage when quality set to "Basic" than "Standard" or "HQ"

I recently tried reducing my mobile data usage by changing mobile data quality from “HQ” to “Basic”.But surprisingly my data usage actually increased (to about 500MB per hour) instead! I decided to research (*) this issue by starting “Flow” and skipping to the next song 4 times under different mobile data quality settings and measuring mobile data usage after each song skip.These are my findings:Basic: 27.5MB per song on average (38, 26, 21, 25)Standard: 5MB per song on average (8, 3, 2, 7)HQ: 12MB per song on average (15, 8, 17, 8)High Fidelity: 54.7MB per song on average (57, 61, 36, 65) It seems like “Basic” is actually “HQ”, “HQ” is actually “Standard” and “Standard” is actually “Basic”.And it seems to be a re-occurring issue because 3 other threads were created about similar issues before (but all 3 got closed without resolution so I created a new one instead) *) I re-installed the Deezer app and cleared the song cache before performing my test. After each quality change I pressed

0
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20 hours ago
R
RhonersNew member
asked in Subscription and payments

help deleting my account

Hi I need help to delete my account. I've looked everywhere on the app but can't find hwo to delete my account. I keep getting emails about people in Brazil, France, USA logging I to my account so I've stopped my subscription and what to get rid and delete my whole account. Many thanks

0
R
20 hours ago
C
CyoteNew member
asked in Android

Paul Hardcastle VII album

Does anyone know if the, Paul Hardcastle VII album is played in the FLAC format, I don't see where it reads: ACC/MP3/or Flac?

0
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21 hours ago
G
GellygenGroupie
asked in Other devices

The sound is distorted when using earbuds with webplayer on my computer

The sound is fine if I do not have my earbuds connected, the sound is also ok with my earbuds on a call but for some reason if I try to listen to Deezer with my earbuds the sound is awfully distorted like my earbuds are underwater.I tried clearing the cookies of Chrome it helped until I disconnected my earbuds and connected them back again.I tried using Edge same thing happen and the windows app keep giving me error messages MS0610 so I ended uninstalling in.I’ve been using Deezer for years and never had such issues before/What is the solution….?

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1 day ago
J
JackiezmmNew member
asked in Subscription and payments

Subscription query South Africa

Good day I have an existing subscription via google app store. Yet when I try to access Deezer it requires me to subscribe again. Please advise how to access the subscription I already pay for. Kind regardsJackie0828155874

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1 day ago
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bbb3New member
asked in Your account, favorites and playlists

Why do you remove tracks from your catalogue? Stop it

One example is Richard Marx and Donna Lewis - At the beginning, I suppose the whole Anastasia movie sound track album is gone.

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1 day ago
L
leROne hit wonder
asked in Your account, favorites and playlists

mes musiques sont sur une autre page artiste

bonjour , mon projet a été distribué via distrokid à deezer mais a été ajouté à un autre artiste que moi , mon nom est Raîden et lui Raiden. J’ai fais la demande distrokid  pour dire que ce n’était pas ma page et qu’en voulait une nouvellevoici le lien de mon projet sur sa page :https://deezer.page.link/wQH7KpLgrDPz2cFz9je souhaiterai avoir accès à la page deezer  

0
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1 day ago
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bjjRoadie
asked in iOS

iOS skips first second of song over bluetooth

This didn’t used to happen playing Deezer over bluetooth from my iphone to my stereo, and I’m not sure when it started, but the first second or so of every song gets skipped, and then starts playing. Another clue - when I play a podcast, it skips DURING the podcast every few seconds or so… podcasts are basically unlistenable.Anyone else having this issue?iOS 15.7.3iPhone 6s PlusDeezer 9.35.0.2

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1 day ago
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JasonsGrooveMachineGroupie
asked in Music, Culture & Games

Daily Playlist Features Artists

So I opened up one of my daily playlists which is featuring songs from (these artists). Well, of the 50 tracks in that like, 3 are those artists. That’s not really featuring. Having a variety based on those artists is great, but I think if I’m going to do for a list based on, as an example, John Prine, that playlist should be a minimum 20% John Prine and 80% other things. As it stands now, that play list would be 2% the artist I want and 98% other stuff.  

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1 day ago
M
maijarebaneGroupie
asked in Your account, favorites and playlists

song deleted still playing

Hi! So pissed with the following problem...🤬Added a certain song to one of my playlists. Then soon deleted it from the playlist, didn't like it anymore. But it is still there!!! An Deezer keeps playing it! Tried logging out, tried updating the app, nothing works! Help!

1
Yula
Community Manager
1 day ago
A
Ali BARUTGroupie
asked in Features & Feedback

Favourite tracks ordering problem.

I want to move the bottom song to the top on favourite tracks page.  But scroll not change when dragging. This is so bad. Playing list havent problem i can ordering all songs dragging bottom to top. 

2
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1 day ago
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BeeeNew member
asked in Other devices

Where is the equalizer?

Hello! I'm currently making the move from Spotify, and I'm trying to optimize the sound.However I can't find any settings regarding an equalizer in the desktop program. The FAQ tells me that there should be a speaker icon somewhere but I'm having a hard time finding it. I've googled and googled and browsed the community, but I really can't find it. I'm using Windows 11 with a fresh Deezer installation. Can anyone point me towards the right direction? Thanks! 

1
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2 days ago
D
DemiTee94New member
asked in Android

App keeps stopping randomly

I am using the Android version of Deezer on a Samsung Galaxy S21 Ultra - I used to be on someone else's Deezer account but now I have my own and I've had no end of issues with songs just stopping randomly and the app closing with no error message or warning. It does it whether I'm connected to a speaker, my car, headphones or just through the phone speaker. How can I solve this, as I never had any issues when on the old profile, just when I got my own? 

0
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2 days ago
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slebewGroupie
asked in Android

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0
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8 months ago
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