Unanswered questions

1500 Topics

N
Nathan LeedsGroupie
asked in Features & Feedback

side scro

What happened to the side scroll on artists view? I liked the red artist side scroller so I could efficiently go to a favorite artist. Honestly really annoying and something I would consider switching services over. 

4
hmnd
2 hours ago
Ironback Jack
Ironback JackOne hit wonder
asked in Subscription and payments

schedule payment

Hello,  my payment to Deezer has failed today. (Indonesian resident. Indonesian bank) Is it possible to schedule payments at the start of the month (as things are tight and don’t want to lose my music)? kind regards

1
Jaime.
Community Manager
15 hours ago
Domingos.Justino.Cuinica
Domingos.Justino.CuinicaNew member
asked in Everything else

Issue with Play next option and sequence edition on IOS

Hi,I've always used Deezer on Android, and I've never had any problems. In November I switched to iOS, since then I've noticed that the sequence in "Play now" doesn't show the option to edit the sequence "The button with the 3 bars". To add when I'm playing my favorite songs randomly, the option to "Play next" doesn't appear.This problem occurs when I randomly play my downloaded songs.

0
Domingos.Justino.Cuinica
17 hours ago
F
Foto Vaso KrivokapicNew member
asked in Android

Problem with logging in to the A1 network in Serbia

Respected,I have free use of the Deezer application via the A1 mobile network in Serbia.Maybe the problem is that I have a huawei p40 lite phone that doesn't have google support and I can't log in to use the app for free.I hope you will help me resolve the situation, thank you in advanceVaso Krivokapic

0
F
1 day ago
A
AuralSGroupie
asked in Android

Is the Deezer app in Chromecast with Google TV app CD Quality?

HiI have the CCWGTV and have the Deezer app running.  When playing the same song through the app vs casting it from my phone - I thought it just didn’t sound the same.  So I checked the data consumption for each option and Viola ! Casting to CCWGTV                                - 25Mb (roughly) per songPlaying through the built in app           - 5Mb (roughly) per songThis is when playing the same song.  This leads me to believe that when I cast - Chromecast fetches the lossless version of the song.  But...when I use the built-inn app - I am getting AAC (or whatever lossy format is being fetched).Hence my request for clarity - is the Deezer app built into the Chromecast With Google TV able to play HIFI quality?  If it is, where do I make the necessary changes to enable this change?Thanks you.

2
A
1 day ago
A
Andre.HaywardRoadie
asked in Desktop App Knights

Volume increments are too big on the android app - playing via bluetooth speaker in my bnb breakfast room.

I play music via a JBL bluethooth speaker in my bnb’s breakfast room.I find the  volume adjustment increments to be too big and so the volume i cant find a happy medium.Is there no way that we could have a slide adjustment for the volume.   

1
G
1 day ago
C
CraighammondsNew member
asked in Other devices

Land Rover deezer linking to premium acct

is there a way to link your deezer Premium acct (ios app set up and paid) to the land rover version of deezer. deezer works well in the car but it would be good if playlist and favourites etc could be shared

0
C
3 days ago
Sanders Deezer
Dev Team
Sanders DeezerDev Team
asked in Android Beta

Android Beta Release Notes 7.0.3

Hello there, A new beta version of our Android application is available : v7.0.3 (available since April 15th) Release note:  Improvements:▷ [FAMILY] The form to create a Family profile was updated so that it is visually aligned with the profile editing form ▷ [FAVORITES] In order to make favorite artists and playlists easier to access and visualize, engage users to collect more and standardize the favorite pages, the favorite 'Artists' and 'Playlists' pages have been revamped and are now opened to all from this version on.Favorite Artists: optimized UX and UI with the search function available in the header, more visibility for the sorting feature, artists displayed in a grid and an "Add artists" button that redirects to the artist onboarding Favorite Playlists: optimized UX and UI with the search function available in the header, more visibility for the sorting feature, no more 'Recently updated' section (as it was redundant with one of the sorting options), a new look for the 'New pl

2
Sanders Deezer
Dev Team
7 days ago
U
uhmitsmichelleNew member
asked in Android

I added new songs to my favourites and they won't download

I added new songs to my favourites and they won't download. All the previous songs haf no problem downloading but these new ones won't download.

17
Yula
Community Manager
24 days ago
M
Matthew GriffinGroupie
asked in Features & Feedback

How much history is used for 'most played'?

I sometimes look at this view and I would find it quite useful if it covered a larger amount of albums. However there is clearly a point where it cuts off listening data and switches over to alphabetical order. I wish this was more explicit that it is no longer following most played, it is not always obvious when numbers and special characters are treated as coming before letters.I'd like to know how long a period this view is using and is there a delay on play counts being added? Something I've listened to today does not show up near the top of the list - what actually determines a most played album? Play count of tracks from it, playing it from start to finish our something else?

2
dee_dirk
Deezer Legend
1 month ago
Z
Zhenya VasilievGroupie
asked in Features & Feedback

Deezer API Java library

Hi Deezer community!I like Deezer and some coding. And I felt a bit upset when I couldn’t find the official Deezer API Java SDK. Moreover, it’s also challenging to find any unofficial SDK… So I decided to create own Deezer API SDK. The result is shared on Maven Central. QuickstartAdd to your pom.xml: <dependency> <groupId>com.github.yvasyliev</groupId> <artifactId>deezer-api</artifactId> <version>1.0.3</version></dependency>   Start using Deezer API: public class DeezerApp { public static void main(String[] args) { DeezerApi deezerApi = new DeezerApi(); Album album = deezerApi.album() .getById(302127) .execute(); System.out.println(album); TrackData trackData = deezerApi.search() .searchTrack("eminem") .execute(); System.out.println(trackData); }} Please check the project on GitHub and share your thoughts about the library.Thank

0
Z
2 months ago
D
dermot buckleyGroupie
asked in Android

playback error

App for Android 12 is annoying me. Every time I play a new song in a playlist, the sound jumps up/blares for a split second at the start and then returns to normal for the rest of the song. Where do I go about reporting bugs sorry I'm new. 

0
D
2 months ago
A
Alexandr V.New member
asked in Other devices

Bitrate on LG Oled TV 2021

I have the Deezer Premium subscription. What is the bitrate provided by the Deezer application on LG Oled TV 2021 (LG OLED48C1RLA)?

0
A
2 months ago
I
Ingibjorg FridriksdottirNew member
asked in Everything else

Inki - mixed with other artist

My label Inni Music released my album last year. It is on the wrong account: https://deezer.page.link/d288j66bPwsNxYeH6 The following music is mine https://deezer.page.link/hNeDCvsPhGvX83U8Ahttps://deezer.page.link/4j7mBFqgFfeNGKCR6https://deezer.page.link/goEJ7Rc1VHvD18MA8 Can you please make a new account with my music?  I’m an Icelandic artist, Ingibjörg Friðriksdóttir, and I use the artist name Inki. Attached is my artist photo.  Thank you so much. 

0
I
2 months ago
R
r0ninNew member
asked in Features & Feedback

Ford Sync/android podcast FF/RW?

I'm moving away from Spotify.The Deezer app on Ford Sync is missing FF and RW when I listen to podcasts from my android phone.The Deezer app needs this functionality ASAP!

0
R
2 months ago
F
Francesco Paolo TorreGroupie
asked in Other devices

Deezer has been silent for over six months with Alexa and Yamaha MusicCast devices.

Since August 2021 I have not been able to get Deezer to work with Alexa when the paired speakers for playback are from Yamaha's MusicCast series. Alexa claims to play music from Deezer but the speaker remains silent. I also detected (from the router) an anomalous flow of data towards the speaker concerned, that does not stop even when the device is turned off. Needless to say, everything works as it should with Amazon Music, so the problem is specific to Deezer, and related to the last six months (it worked before).

1
M
3 months ago
J
justinmillerGroupie
asked in Other devices

Musiccast missing Deezer as option

I'm moving from Spotify to Deezer and having trouble setting up Deezer with my Yamaha Musiccast receiver. I figured out how to edit my sources in the Musiccast app, but don't see Deezer as an option. Receiver is RX-A750. Any tips?

3
Alfredo.
Moderator
3 months ago
D
djidjiOne hit wonder
asked in Other devices

Select music for Alexa to play using the App

HelloI tried Alexa with Spotify and found it very easy to switch between the App and Alexa, so to let the music playing on my Smartphone continue playing on Alexa, i.e. I could select something to play on my Smartphone and then continue playing the same on Alexa. It's extremely useful because Alexa is often not able to find the song version I want or the playlist I want....I cannot find the same or similar functionality on Deezer. Is it possible at all to search for music in my Deezer App and then play it on Alexa? I find it extremely limiting if Alexa can play only those songs which Alexa is able to find by default on Deezer. It would be no value for money if you ask me... so hope I was just not able to discover how it works.... and hope someone can help.Cheers

6
Alfredo.
Moderator
3 months ago
M
Mikee LaughingOne hit wonder
asked in Subscription and payments

Annual premium user cannot access hifi content

Better= highest audio qualityI read that hifi is merged into premium. And the highest tier is now premium. So that means every paying customer has access to FLAC content (& 360 reality audio). Right? I am an annual premium user. (my subscription renews every year at about December)  Even after updating the app to the latest version, I still dont have access to lossless FLAC music. Does it mean that I will not have access to the lossless music content till dec? (when my paid annual period is over) What about 360 reality audio? Does that mean that I will also not have access to 360 reality audio music as well ? 

1
E
3 months ago
H
HermaneusGroupie
asked in Other devices

Jooki integration

The new version (available since 2021) of Jooki music player for children is not supported by Deeezer anymore, however the first version of this player was. The new version however continues to integrate Spotify. I would love to be able using my Deezer accout with the new Jooki player. Any plans to implement an integration?

0
H
3 months ago
P
pierrep56Roadie
asked in Deezer Catalogue

How to add a specific Explore category ?

Hello,I am am French and used to listen a lot to French music, but I live in Israel and there I have created my Deezer account.In the “Explore” section I see some language or culture categories: as Hebrew, Mediterranean, Russian, etc… All this is fine. But I can’t manage to get a FRENCH category. I understand it is not the “default” in Israel, but could you let us either :Make a personal selection of the EXPLORE categories we want to follow. I know that in France there are many French styles in Deezer, why don’t make all the categories optional for all ? If not possible, at least let us choose the COUNTRY we would like to be linked to ? In a global world as today - even with the pandemic - living in a specific country does not mean that you share automatically the musical culture of the country, or that you would not like to hear music from another culture. Thanks !! Pierre

1
A
3 months ago
J
JammerUKOne hit wonder
asked in Features & Feedback

Prioritise the original track over covers and remixes...

When I ask for a song via Alexa I will often get a cover version or a remix of the song I actually want. It would be great if Deezer/Alexa could prioritise the original version of a tune unless the cover or remix is specifically asked for. The fallback order could be:Original version (if available) Cover version by known artist (in order of popularity/plays) (if available) Remixes (in order of popularity/plays) (if available) Cover versions by unknown artists (those “in the style of” or “as made famous by” tracks) (with the option to switch these off)Cheers yo

0
J
4 months ago
F
ferg.lyonGroupie
asked in Subscription and payments

Monster legends

I completed the offer to register for premium deezer and it didnt register, please could you send proof of my account status so i can gain my reward. Much thanks.

1
Yula
Community Manager
5 months ago
F
Fari SGroupie
asked in Android

Deezer pauses mid-track on Android．

I started having problems with Deezer these past few days．I'm listening to a song and then it pauses in the middle of the song．It happens whether or not I'm using earphones so I know it's not linked to any of my headsets．I tried clearing cache first,  deleted the app, restarted my phone and reinstalled the app but no luck．I don't have battery saver mode activated on my phone so Deezer does not go to sleep or anything．I'm literally using the app, it's there active on my screen and then suddenly a minute or two into the song it pauses out of nowhere．I just have to press play again because the app is already open on the screen - it's not even frozen．It happens with every song I play．What else do I do?I use Android version 11．

3
Jaime.
Community Manager
6 months ago
M
mijkeNew member
asked in Deezer Catalogue

man man man podcast

Why is there no new updates of this podcast...im waiting for it... there has been 3new onces...

1
Jaime.
Community Manager
6 months ago
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