Unanswered questions

766 Topics

Reinier BurgemeesterGroupie

asked in Your account, favorites and playlists

iDeal pay

Somebody here know why I cant pay, my subscription for my premium account, with my iDeal which I always do and did? Very strange!

RiikkaRoadie

asked in Android

song order

Deezer app changes the song order reverse, even thought i have chose it from the newest to oldest.This happens "over night" and it fixes it self…But it make's me mad because i want peacefull morning and listen my music in the order i want. Not the order app want's.Version 7.0.9.22And it has done it for years... I can't reply to the old conversation's. And i don't get help in my language… Otherwise I have liked this deezer very much.

JaypriceNew member

asked in Android

Podcasts no loading

Hi, I'm a regular listener to That UFO Podcast but for the last 2 months I have not been able to listen. Every time I try it says Error: failed to play. I have uninstalled and reinstalled the app numerous times. Deleted the cache, all the usual stuff and still not working.Can someone help me please!?

MCMulderGroupie

asked in Features & Feedback

off day button

Sometimes I have an off day and I play music I would not otherwise seek out.Could we get a button like ‘incognito mode’ or something so the algorithm ignores our behaviour while it’s on? Would also be nice during parties, when other people take control of the music and ruin my “Wohl temprierte’ algorithm..? I just hate it that suggestions and such are way off after I have a party. May be interesting for fathers who have musical tastes, that may include tracks with lyrics that are not very child friendly...Cheers. M

Jesse MallyshGroupie

asked in Your account, favorites and playlists

upgrade to premium

I am trying to upgrade to premium, it says error everytime. I used to be a user and I'm trying to be again. Is there not a way to upgrade without the"free" month only for new users?

Jalexa4New member

Bluetooth earphones not playing music via my Apple Watch 7

Hi Deezer,I recently subscribed to Dexter Premium with the intention of playing my music/streaming when I go jogging without my phone. However I’m frustrated thata) Deezer DOES NOT stream via cellular connection only wifi Does not play music via any Bluetooth earphones (I’ve tried 3 different types) When music does play via wifi only it plays ONLY on my iPhone 12, which defeats the whole purpose!Im using an Apple Watch 7 SE with cellular plan.please clarify what’s happening? I have done most things like deleting Dezzer App from my phone and watch and then reinstalling it.

cpa987Groupie

asked in Subscription and payments

change to annual subscription

I am an existing Premium member, how do I amend my subscription to annual payment rather than monthly

tinathNew member

asked in Android

Has anyone ever succeeded in getting Google Assistant to play what they want on Deezer?

I've been trying to get Google Assistant to play a specific playlist on Deezer for years, and this feature just keeps failing to work. Searching these forums, I see Deezer devs have been aware of the issue for years, and promising to work on it. And it still doesn't.What happens to me is, GA opens Deezer and then either says "an error occurred" or says "okay, playing [playlist]" but then plays something totally random. No matter how blatantly specific I name my playlist, it never plays it. Has anyone ever managed to get this to work? I can't believe such a basic feature is not available. I'm seriously considering switching to Spofity for this one single reason.

SergioCOne hit wonder

asked in Other devices

Ads skip the next song in queue (free version)

I noticed that every time an ad plays it skips over the next song in the queue.

asked in Android

no volume through device, head phones, or Bluetooth speaker

No matter what I use, of all the troubleshooting I have been doing nothing is fixing the issue of absolutely no volume! Yet just a few hours ago it was working just fine. How do I fix this?

Author Sheneka ShanaeGroupie

asked in Subscription and payments

my music wont load

My music won't load says unauthorized api or something what is wrong. I have Deezer family plan

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