Unanswered questions

3154 Topics

Grkm Grkm

Ekolayzer düzgün çalışmıyor

Question

Hi, I am a Hifi member. I noticed that the frequency editor is not working properly when using your application on my phone. When I listen to music, the equalizer turns off when I take the music forward, but it looks active in the settings section. When I play music but the Activate equalizer button...

Troubleshooting / Android

Pasha Paduta

Updating Artist Profile

Question

Hello, I would like to update my artist profile with an Image. I am an independent artist who uses DistroKid for distribution. I don't see the option to do so through DistroKid. How can I get this done? This is the link to my page: https://www.deezer.com/en/artist/15086845 If you could update it f...

Welcome to Deezer / Ask me anything

JoseVarela New member

Canción Yo no soy un ángel de chelo Feliciano no la encuentro.

Question

Quisiera escuchar en deezer la canción yo no soy un ángel de Cheo Feliciano.

Open Mic / Deezer Catalogue

Adeline P

Gaël Faye

Question

L’album “Petit Pays” de Gaël Faye a disparu de deezer. Est-ce un bug ou un retrait volontaire du catalogue?

Open Mic / Deezer Catalogue

hubert Groupie

Iphone Bluetooth stopping to stream after last deezer update

Question

Hello everyone after the last app update the deezer songs stop playing after 5/7min in my car via USB it works perfectly. So the bluetooth seems impacted by yhe app update any help ? Thanks guys hubert

Troubleshooting / iOS

Arlene.C New member

My subscription

Question

I was charged $10 today for my subscription. I was not allowed to use premium services from may 11th until today. Why am I going to be charged again on june 11th? Shouldn't I get charged again june 21st?

About my Deezer / Your account and subscription

JammerUK New member

I don't want to see Karaoke or "tribute" versions in my search results...

Question

I don't want to see Karaoke or "tribute" versions of tunes in my search results. I just want the the original tune (or cover versions by legit artists). How can I turn these not-so-good versions off and only get "official" results? Many thanks

About my Deezer / Features

Shmuel Herschberg New member

Why does the website promote the defunct desktop app?

Question

Listening to Deezer on my desktop (PC) was a great experience. Then they mentioned they're not supporting it in the near future... then they stopped supporting it. However, when you go to the site, there's a strong call to action to download (and use) the desktop app, which is now defunct? Any clu...

Troubleshooting / Other Devices

Colorian

Will it be possible to include an overlay in later versions?

Question

Will it be possible to include an overlay in later versions?

About my Deezer / Features

yayarod01

Battery drain

Question

This was a sad surprise today. I’m an expert in the Apple ecosystem but this took me by surprise. I went for lunch leaving my iPhone 6 at work and when I returned the battery was dead with the phone off. I had used Deezer for a short time (approximately one hour) in the morning and stopped it. I can...

About my Deezer / Features

fer3056 New member

No recibí 30 dias de prueba

Question

About my Deezer / Your account and subscription

Jessi Argañaraz New member

Suscripción

Question

Realice el pago para el pack premium pero no impacto todavía y me sigue saliendo que debo suscribirme

Foro en Español / Foro en Español

isaac Calderón New member

Error en la reproduccion de playlist

Question

Hola mucho gusto, tengo un problema grave y es sobre la musica, siempre me ha gustado escuchar la musica en online por que de esa forma busco y decargo mi musica preferida, pero parece ser que esta vez al renobar nuevamente mi suscripcion premium esta vez no me permitio cargar la musica, y estando e...

Foro en Español / Foro en Español

Meriwiri

Cobro de deezer

Question

Buenos días, es el segundo mes que se me cobra la tarifa premium y: 1. Siempre he tenido el deezer gratuito, por lo que no entiendo dicho cobro 2. Jamas he podido usarlo porque en mi Fitbit Versa no funciona. Podréis ver mi transferencia de datos. Espero la devolución de los dichos dos meses. Graci...

Foro en Español / Foro en Español

KAREM GUZMAN

puedo pagar deezer family por un año?

Question

hola. tengo una suscripción deezer family. hay alguna forma de pagar la suscripción durante un año completo? gracias.

Foro en Español / Foro en Español

Daniela Borjas Groupie

No puedo descargar música.

Question

Tengo una cuenta premium y desde ayer no puedo descargar o reproducir. También hace dos o tres meses, pedí que me ayudaran porque las canciones se cortan al reproducirse.

Foro en Español / Foro en Español

Roberto.gutierrez

Mi aplicacion funciona mal

Question

Buenos días mi aplicación en mi teléfono Samsung sm-530mu funciona a medias e bido a que trabaja 1 canción y luego el mismo tiempo de espera de la canción sin sonido. Tengo cuenta family y en otro dispositivo funciona correctamente.

Foro en Español / Foro en Español

Fernando E

No pausa música en llamadas

Question

Cuando recibo llamadas, la música no me deja escuchar el tono de llamada y no detiene su reproducción. ¿Cómo puedo solucionarlo?

Foro en Español / Foro en Español

summerteeth Emerging artist

Android mobile app album favorites not in sync with desktop

Question

Not sure if it's just me, but whilst the total number shown in the 'my music' section alongside 'albums' is correct (i.e. shows same as desktop app), when I click to see the albums in here, they're not in syncwith what I have saved in the desktop or web app (and seemingly quite random, i.e. not miss...

Troubleshooting / Android

ozone One hit wonder

Why Deezer is not supported on Alexa in Ukraine

Question

Ukraine is officially supported country by Deezer. https://developers.deezer.com/guidelines/countries When I can expect integration of Deezer and Alexa for Ukraine? Currently my Al;exa says that Echo Dot (Alexa) - Deezer is not currently supported in your region

Suggestion box / Got an idea?

Votes: Vote 1 115 8

Deena.Mostafa Groupie

My songs cut off halfway

Question

Am I the only one who's songs cuts halfway and start over or lose couple of seconds or cut off at the end

About my Deezer / Features

Uhland

Problems with my shuffle

Question

When my deezer app is running on shuffle mode it will not cycle through my entire catalog. I reached out to them and they gave me a robotic response to look at a link and if anything the link shows that even with the free app it should run through your favorite tracks. I went on a 5 hour drive 2 d...

Welcome to Deezer / Ask me anything

Aleks_27 Groupie

Deezer buffering on Bose Soundtouch

Question

I am a deezer premium subscriber. Until few days ago I never experience any problems with playing deezer music on my Bose Soundtouch system. Now, when I play music system is buffering every few minutes. Music stops for 3-5 seconds and play again. I have two speakers and both act the same way. Done...

Troubleshooting / Other Devices

zokara Groupie

Casting to SRS-X77 SONY not working

Question

Since few days ago I can not cast Deezer to my Sony speaker SRS-X77. I use my phone or tablet ( Android ) and the result is the same. In other hand TuneIn is casting normaly from both devices. PLEASE HELP! ZORAN

Troubleshooting / Other Devices

Deezer Stan

Scratch on songs

Question

High there Whipping Cream by Ari Lennox has a scratch between 3:02 and 3:04 minutes. Can this be fixed? Is there anything I need to do on my end because I have heard a few more scratches on other songs I've downloaded. Thanks

Open Mic / Deezer Catalogue

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denis ethan
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Noam Asulin
15 likes
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Dario Jazbec Hrvat...
13 likes
Rob Igo
12 likes
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LES 5 MERLES
9 likes

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