Unanswered questions

1865 Topics

G
GERPUD Groupie

Chromecast audio issues - streaming interrupted
Question

Using Deezer with Chromecast is a pain. It's freezing, skipping songs, won't play etc... I confirm that the issue is not Chromecast because it's working well with Google Music and Spotify. I'm cancelling my subscription to switch to spotify because of this. It's sad, because I really like your app b...

6385 124
S
just now In: Troubleshooting and tips
Florent42

Changing UI language in Android app
Question

Hello, Sine I've joined the english speaking Deezer community, I would like to know how to change the language of the Android app from FR to EN. Can't find it in setting. Thank you. Florent

2 0
33 minutes ago In: Troubleshooting and tips
J
James Bennett New member

Flow - dislikes not persisting?
Question

upon disliking track I get the ‘we will not play this track again’ message. However flow is still playing the track. Generally, flow does not seem to be learning much about my listening habits and frequently repeats the same tracks. Frustrating, and hasn’t really improved over the last 3-4 years....

4 1
J
40 minutes ago In: Troubleshooting and tips
P
pbrandoli One hit wonder

How to disable the new theme?
Question

Suddenly the web version of Deezer started using the new design without asking me first. How do I revert to the old, better and more functional design? Paolo

3 0
P
1 hour ago In: Troubleshooting and tips
M
metallijim

Subscription ads
Question

As of this morning my app will pop up with a family subscription advert 20 seconds into a song. It won't stop. I cannot listen to a full song at all. It's infuriating. I'm not sure if it's a big in a recent update but it needs to be sorted. I've been using Deezer premium for a couple of years now. T...

2 0
M
1 hour ago In: Troubleshooting and tips
D
deezercloud

Filter recommendation by country or language
Question

So the other day I added one Arabic song to my favorites, and now my whole Deezer page is filled with recommended songs, albums, latest releases, and artists all Lebanese. I have no interest in Arabic or Lebanese music and now there is no way to get rid of them. Please add the ability to filter the...

132 16
B
2 hours ago In: What are you listening to?
S
Sampath Kumar

HQ is missing in Deezer HIFI
Question

Deezer HQ is missing while playing songs from android phone.My audio settings are in Custom (Hq only)

2 0
S
2 hours ago In: Troubleshooting and tips
V
Vlad Lucaci

Application freezes and crashes on Windows 10 while playing flow, albums, or favorites
Question

Observed: While playing flow, albums, or favorites in the background in can be noticed that usually after the first song ends(~3:30), and the new one begins, after several seconds (~30-45 seconds) the application freezes completely and all buttons(including system ones:close, maximize,minimize) los...

15 1
V
3 hours ago In: Android Beta Feedback and Bug Forum
C
CataMoon New member

Me están cobrando desde deezer Francia y vivo en otro país
Question

Hola, inicié en Deezer Colombia y nunca tuve problemas, luego me mudé a Australia y seguí el plan pagándolo con mi tarjeta de acá desde el mes de agosto y no hubo problema. Pero ahora resulta que en septiembre empecé con Deezer Family los pagos me aparecen desde "Deezer Paris FR FRANCIA", nunca he...

3 0
C
3 hours ago In: Tu cuenta y tu suscripción
L
listener1962 Groupie

Music will not play; "An error occurred, please try again later." is the response I get.
Question

Same as above, but going on all day. Both of my computers are doing this. Deezer app exhibits the same problem.

7 0
L
3 hours ago In: Troubleshooting and tips
V
Valikko

Family Deezer
Question

I had Deezer Premium subscribe, and deside to make Deezer Family for my children. The money for Family were accepted but in my account subscribe didn’t change. When someone from my family is listening music, another one can’t do it. Can you send me information how I can use Deezer Family together wi...

6 0
V
3 hours ago In: Your account and subscription
M
Master.Minds247

Subscription
Question

After doing subscribe, the app still asking to subscribe. I did log out and in again, what should i do to activate it. thank you best app ever

5 0
M
4 hours ago In: Your account and subscription
G
gomanuke Groupie

Hifi subscription errors on Onkyo
Question

Hi, guys! I'm novice here and i do like Deezer (on my Onkyo NR676)! But it's very sorry, that every half of hour i got an errors with Mixes-Elecronic-Swing house chennel! Really annoying! It says Can't play and stops... Exactly on that one channel. Others channels, that i've played as i can see w...

35 6
G
4 hours ago In: Troubleshooting and tips
A
Antoani New member

Se pasma deezer
Question

Quisiera saber. Que ocurre con la aplicacion pues últimamente se queda con el mensaje de que el contenido no puede cargar. El problema es que ya es continuo el detalle y me molesta. Si no pueden reparar este tipo de situaciones . Pues reintegren la mensualidad y se acabó. No puedo seguir pagando...

2 0
A
4 hours ago In: Solución de problemas y consejos
Y
Yulia.Osnach

Новая версия дизайна
Question

Здравствуйте! Подскажите, как вернуть старую версию дизайна? Мне не нравится новая версия из-за отсутствия в левом углу при проигрывании наименования песни, ползунка и других функций. Они теперь внизу, мне это неудобно, плохо видно и неудобно пользоваться. Нет картинки, визуализации песни. Для мен...

4 0
Y
5 hours ago In: Your account and subscription
P
pete1975

99p for 3 months
Question

So my deezer app wasnt logged in, and it was saying 99p for 3 months, i was thinking bargain just b4 xmas, but i logged in and there was no sign of this offer for existing members so why do we have to pay full price when i have been a loyal customer with deezer

7 0
P
5 hours ago In: Your account and subscription
T
Thomas Freeman

Switch account
Question

Is there any way to switch my account? I had an account with my old number and when I got my new number I had a free subscription but when it was over Deeper wouldn't accept my payment for some reason so I tried logging in with my Facebook account. It let me make the payment but I don't have my son...

3 0
T
5 hours ago In: Your account and subscription
A
Adrian.Fox-Kirk

Android app
Question

Hey Deezer, how do I set the Android app so that it doesn't default to shuffle tracks when I start a playlist? When I create a playlist, I do so in the order in which I want to hear the songs, it seems that the app starts a new paylist in shuffle tracks mode, an I would like the mode to be play in...

2 0
A
5 hours ago In: Troubleshooting and tips
A
Adrian.Fox-Kirk

how do i get the old design bac
Question

Hey Deezer, I love the service, but do not like your changes to the web version. As I am a Linux user, and do not have a desktop app to use, the web version is my daily access. Please, at least give me the option of the old design, so that I can continue to enjoy my service, or give me a Linux desk...

12 0
A
5 hours ago In: Your account and subscription
M
Miguel.Pacheco

No puedo acceder a mi suscripción
Question

Estoy pagando la suscripción todos los meses, debitado de mi tarjeta de crédito, sin embargo no puedo acceder como suscripto

3 0
M
6 hours ago In: Tu cuenta y tu suscripción
C
Cosmogirl

Unused
Question

I was unaware that I have signed up for this app and have never used it and I would like to cancel and find out if i can get a refund

7 0
C
13 hours ago In: Your account and subscription
G
GIANCARLO Fajardo ra

Suscripción
Question

Tenia una cuenta que pagaba mensualmente luego mi compañía celular me ofreció una suscripción que ellos pagan. La pregunta es, yo había creado listas de reproducción y había descargado música que no me aparecen mi nueva suscripción, hay forma de recuperarlas o debo bajarlas? Porque al ingresar apar...

5 0
G
13 hours ago In: Tu cuenta y tu suscripción
A
Annmarie New member

Cricket wireless account
Question

I had a family account with deezer and canceled it because I can get it cheaper to just add it with my phone service Cricket Wireless, so I did. I am supposed to be able to get 15 days free than pay with my phone bill. when I try to log in with the Cricket tab it tells me to put my phone number in a...

5 0
A
13 hours ago In: Your account and subscription
P
Pavle Klasic

Can you put back "deactivate new mode" button please?
Question

I dont like your new style at all. Please put back "deactivate new mode" button. Thanks. Best regards, Pavle.

10 0
P
13 hours ago In: Troubleshooting and tips
D
djtrubblemaker

Please Help
Question

I logged out of Deezer on Virtual DJ and now I can't log back in

2 0
D
13 hours ago In: Your account and subscription

Most liked this week

Badges

Show all badges

Popular subjects