Unanswered questions

124 Topics

mfokkensGroupie

asked in Android

unable to play songs etc.

When I select song to play, text appears: 'you're almost there. Please wait a few seconds'.However, song never starts playing.

nxcktNew member

asked in Deezer for Creators

songs in wrong artist page!

Goodmorning! my distributor uploaded on the wrong artist page, could you please correct it by creating a new “Keyron” artist page? Thanks! wrong content to assign to new artist page:this single: https://deezer.page.link/xiohD1HECWACJCHs8this track: https://deezer.page.link/B7FpwXZdfUbY337WA

Nicolas CondemiRoadie

asked in Features & Feedback

mydeezeryear2022 bug

It happens again and again, mydeezeryear doesn't work

Kobus GrovéGroupie

asked in Features & Feedback

Blurry Thumbnail quality on Vidaa OS

Good day I recently bought a new Hisense TV with the new Vidaa OS... And once I logged into my Deezer app, the Thumbnail/Album Art Quality is very blurry and bad… Is anyone else experiencing the same problem? And can this problem be fixed with an update? Feedback will be appreciated... Thanks K

Johnny67Groupie

asked in Subscription and payments

3 month offer

Chose the 3 month premium offer of £4 for 3 months and adverts are popping up,is this right

The Unknown OneNew member

asked in Your account, favorites and playlists

How do I see how much time I spent listening to an artist this year?

#MyDeezerYear only showed me my ranking for an artist. Is there any way I can see how much time I’ve spent listening to them this year?

Maxim BourcierOne hit wonder

asked in Android Beta

Crossfade feature

Hi! The Deezer Labs crossfade feature has a problem: only 1 sound out of 2 in the queue is crossfaded. Sound 1 fades out to sound 2, but sound 2 ends without transition, then sound 3 starts, then fades out to sound 4, but sound 4 ends without transition, then sound 5 starts, etc... So, the fade works 1 time out of 2. The successive updates do not solve the problem. Thank you!

DweezelTweezerNew member

asked in Android

Problem updating downloaded playlist

Android Premium subscriber imported several playlists and downloaded them to device for Offline playback. User then logged onto website via PC and edited those playlists ( added some tracks, deleted others ). When User then views those playlists on Android device, some but not all of the new tracks have downloaded ( even after 3 hours on Wi-Fi ) and most of the deleted tracks are still on the device playlist. WHY DO THE PLAYLISTS NOT SYNCHRONIZE AUTOMATICALLY, AND HOW CAN THEY BE FORCED TO UPDATE CORRECTLY? Please do not make the foolish suggestion to uninstall, reinstall, delete playlists, reinstall playlists, blah, blah, blah. That will take HOURS and is NOT why I have paid for a Premium Subscription.

Kenzo.YoshidaNew member

asked in Your account, favorites and playlists

how to add my lyrics on deezer

Hi, I'm an artist and would like to know where I can add or upload lyrics to my songs so they can be added and synced

RsvgGroupie

asked in Other devices

Is it true that I cannot stream lossless FLAC (HIFI) in any way to Marantz Cinema 60?

I have the desktop app, iOS app, and Heos, and from my understanding of all my searches, there is no way to stream lossless audio from deezer to my receiver? I see no icon here, does that mean no possible way? https://www.deezer.com/devices/. Thanks I also tried airplay, bluetooth. Idk, what am I missing.

Dj nodig turnhoutGroupie

asked in Android

android tv

my android TV does not play the music

inamxakeka395New member

asked in Subscription and payments

ap authorisation

Hi im having a problem with ap authorisation how can it be fixed?

TestHTC1New member

asked in Features & Feedback

Google Assistant Search track for preview with Android Auto

Using Android Auto with Google Assistant and Deezer to search and play a track. There is a FAQ on Deezer somewhere where it says Deezer does not accept track searches through AA via voice command. I don’t know if that’s why I’m having this issue, but it’s annoying because it works partly.Note, I use a free account, so feel free to tell me below is normal for a free account and I’ll move on.But I fail to understand why it would be so convoluted that it almost does not seem like it was designed this way. Voice Command: Hey Google, play song title by artist on deezer app Google replies: ok, requesting song / artist on deezer app Nothing plays on car stereo When I look at the Deezer app on the phone, it shows the song is previewing (30s preview countdown) But because AA is managing audio, I can’t hear the preview If I open the Deezer app on AA in the car console, I can sometimes hear a blip of the preview, before FLOW apparently takes over or plays some random song Deezer is trying to pr

Jean-marc VignollesOne hit wonder

asked in Features & Feedback

Search : Spelling correction can be annoying

The fact that the search function can adapt to spelling mistakes is great, but sometimes it gets annoying when your search gets corrected even though you entered the exact name of the artist or the song you’re looking for, and the search would have given results. Here’s an example (one of many): when searching for the band “Tricot”, the search function thinks you wanted to type “Tricky” (I guess because o/k and t/y are close on the keyboard) . Maybe in the case where what the user typed will give results, only suggest a new word if the system is suspicious of a spelling mistake, and don’t replace the search immediately. (Sorry, my UI is in French)

Khb90One hit wonder

All podcast episodes unmarked as played

I’ve been listening to a podcast, which I started listening to on another app but then a year ago switched to Deezer. now all the episodes I have listened to on Deezer and got marked played from that and the ones I manually marked as played have lost that tag, so now I have to manually sort through hundreds of podcasts to mark them played again and check if I already have listened to them.Anyone gotten a similar thing happen and is there a way to fix it?It takes an annoyingly long time to manually check all episodes to see which one I should play next.

EmmuxxxGroupie

asked in Your account, favorites and playlists

My Deezer Year

Hi, while I was looking at my top streamed artists on the recap of 2022, I noticed that it showed me the time I spent listening to each of my favorite artists except for the 1st one. How can I how how much time I’ve spent listening to them? thank you

stvnstvnNew member

asked in Features & Feedback

my deezer year

I have listened to music a lot this year and a lot of it was on deezer and im wondering my yearly doesnt work as its the only streaming site except for yt and sc I use and I was rly happy to see my yearly, I’d love it if u could fix it for me, thank you.

Bangkok RockGroupie

asked in Features & Feedback

Which geographic regions are you planning to not focus on?

Hi,I love deezer, thanks for your hard work.I know deezer doesn’t make playlists for Southeast or South Asia.I recently read that deezer is planning to focus less on some regions.Which geographic regions does deezer not focus on?Thanks

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