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How to cast to echo dot?

Hi everyone, I’m trying to cast from an android mobile to echo dot 3 gen, and I can’t see it. Is Deezer going to add this functionality?I have google smart spearkers, amazon Speakers and Sonos as well. Deezer works ok with the rest but not with echo dot. Amazon music & spotify apps do it, so alt...

reembolso

Solicite una promoción de 3 meses gratis y me cobraron 1 mes entero el cual no tenia nada que ver con la publicidad. Que puedo hacer para que me duelvan mi dinero y se me activa la promoción de 3 meses gratis?

Deezer plays a random favorite song when I search and click an exact song

For example, Dua Lipa - New Rules is in my favorites. When I want to play it I go to my favorites, search for “new” and this song pops up (and some other songs that have “new” in their title). But when I click on that song Deezer plays some random song from my favorites and not “New Rules”.

Eliminar Cuenta

Hace unos años crear una cuenta y asociarse con el correo electrónico que usaba en ese tiempo. Nunca usé esa cuenta de Deezer. Ahora tengo una cuenta nueva con mi correo electrónico actual. Quiero eliminar esa cuenta antigua, pero no me ha sido posible porque la cuenta de correo ya no existe. ¿Me pu...

MyDeezerStats are not accurate according to Last.fm

I recently got the monthly recap as every other month, but now I noticed is not accurate at all.I also started scrobbling with an external app to Last.fm. I noticed I reached 3200 songs in less than a month (started scrobbling on July 9th) while on my deezer recap I only have 1139 in the whole month...

Family and HiFi accounts

I am currently the admin of a Family account and I’d like also to have a personal HiFi membership. I cannot cancel the Family account as the members are happy with that.How can I subscribe to a HiFi account but also keeping the Family account? I understand that they have to be independent subscripti...

Listening time

Deezer last month messaged me that i listened to 56 Tracks and this adds up to 2 hours 51 minutes of listening time.I have listened at least 150 hours last month so they don't count?? i like to listen some songs a few times, but obviously each song counts only once??

Playlist suddenly starts going from 1670 songs to 980 and does not update anymore???

I have had this problem often but i could fix it with logout and login. But now its ruined and i cannot fix it .The half of my playlist and others is gone. Im really done with deezer thinking about moving to Spotify.

"Downloaded" badge disappearing after re-entering the app

Hello.I've noticed a visual issue on the Android app. Any playlist I download is immediately shown on the list with a green mark. It is visible only until I close the app and reopen it, by which time the green mark won't show up. A workaround for this is entering that playlist for the app to acknowl...

No lock screen controls

There's no controls on my lock screen, I'm using Huawei Mate 20

listas player

Buen día no sé qué pasó con mi cuenta tenía mis playlists y ya no aparece ninguna ni las que había creado ayudaaa por favor tenía varias no sé por qué no aparecen 🥺

Quality issue while playing, song parts get 'skipped'

No matter if I use mobile data or wifi (both with good connection) but sometimes while I play my music, the track 'skips' parts as it wasn't entirely downloaded or so. It's not a buffering problem. Deleting the tracks from downloaded contents and adding them back doesn't resolve the issue. Have you...

Haruka Tomatsu duplicates

Some songs don't play well on my phone

Lately there are some songs that don’t play well on my phone. I can hear them perfectly on other devices, but on my phone they sound just odd (it sounds like a ruined CD, I don’t know how to explain it...)I had this problem with three songs from The National’s album “Cherry Tree” (“Cherry Tree”, “Ab...

Payment issue

Hi, i need help with my payment settings. Right now I am paying with my debit card. I want to change the card information. This means that I want to keep the debit card payment method but with a different card. When I click on Change payment method I only get to choose from American Express, MasterC...

First song of playlist always plays in loop when skipping

Almost every time I try to listen some songs on Deezer I've got the same problem. I launch a playlist, the first song got well played but at the end of the first song it just stop, it doesn't go to the next song. When I try to get the next song manually it just repeat the first one. What should I do...

Error en Metadata

Tengo un pequeño problema, el álbum de Excision - 2014 Mix Compilation, muestra información incorrecta de las canciones ya que le cambia el nombre y artista de la canción por otros que no son

Alexa y playlist

Hace unos meses atras les solicite apoyo con el problema de Alexa y hasta ahora persiste el problemaEstoy tratando de reproducir mi música con alexa pero siempre me dice que no encuentra la playlist no importa de qué forma se lo pida. Existe alguna restricción? Espero una respuesta que indique la al...

When I go to the 'Music' page a message pops up saying 'Unable to load page'

When I go to the 'Music' page a message pops up saying 'Unable to load page'. I've already tried logging out etc, but it still does not load. Any suggestions?

Reclame mi perfil de artista y no recibo respuesta

Reclame mi perfil de artista y no recibo respuesta, al reclamarlo me dice que ya lo he solicitado pero aun no recibo respuesta, que puedo hacer?

I added new songs to my favourites and they won't download

I added new songs to my favourites and they won't download. All the previous songs haf no problem downloading but these new ones won't download.

Deezer Family troubles

I have a Deezer Family subscription, but when 2 members are listening simultaneously it doesn't allow. Isn't every person supposed to have their account? Yes it is a family, because it can be presented that members are listening to your account at the same time, it should not be blocked.

Deezer HiFi subscription only see HQ quality

I have a hifi subscription but only see hq quality. ¿What happened?

CD showing instead of Hifi

i noticed in the last 2 days that it has cd on some tracks and not HiFi, why is this? Before everything had HiFi if it was cd quality. Is this a new display?

Playlist mixed up

Recently added tracks not showing

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