Unanswered questions

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c_chab New member

Deezer HiFi over Apple/Airplay- (desktop app 4.0.5.13.) is NOT lossless to my ears!? comparison Test
Question

Hi, I decided to get into lossless streaming ( being an audiophile nerd I have until now bought VinyIs and CDs or server streamed via good mediaplayer software) therefore created test accounts with the two companies out there - "Deezer" and the other one with "T...al" ( lest call it "T" ). before...

12 3
Rank
10 minutes ago In: Other Devices
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Irina Toneva-Fedorchuk

Why 2 artists (Omnia) with same name have one artist page?
Question

Why 2 artists with same name have one artist page? For example: https://www.deezer.com/ru/artist/6320 Omnia - Folk group from Netherlands (worldofomnia.com) DJ Omnia - Ukrainian trance DJ (djomnia.com) And this single page is a mess with albums. And there are many such examples. update This 3...

14 2
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1 hour ago In: Deezer Catalogue
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Irina Toneva-Fedorchuk

Why i cant find old album: Tanzwut - Labyrinth Der Sinne
Question

I can't find an old album: Tanzwut - Labyrinth Der Sinne https://www.discogs.com/Tanzwut-Labyrinth-Der-Sinne/release/465277 Why? 🙂 Can you help me find an answer?

4 0
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1 hour ago In: Deezer Catalogue
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JJ13 Groupie

Stop/resume music when you get a phone call
Question

Hello, This feature is no longer working in my app. When I'm listening to music and I get a phone call the music doesn't pause, so I've no idea (unless my phone is in my hand, & usually it's in my pocket) that someone has called me! In my app settings "Resume music after phone call" is enabled but i...

8 2
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2 hours ago In: Android
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Eren Kayacik One hit wonder

The Dates of Adding Songs Have Changed!
Question

Hello @Mafe, @Anja, @helene.deezer, @Rafael. The dates of my songs have changed. I want dates back. Please help me! I think this is a technical problem. That's why I recently renewed my playlists... There are millions of people who use Deezer. But I'm the only one who has this problem. This ma...

8 0
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2 hours ago In: Deezer Catalogue
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Elilili

Signed up for student but got full priced premium instead
Question

So I signed up for deezer student through the link on the deezer website, and created my account via my student e-mail address, but I apperantly was redirected to premium and have been subscribed to premium instead. Now I'd like to sign up for the student version instead but it keeps redirecting me...

5 1
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3 hours ago In: Your account and subscription
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Ertu

Radio Stations on BMW Deezer
Question

Hi, I have deezer app on my mobile and bmw deezer acc on my car. It is possible to listen online radios on mobile app, however same radios are not available on bmw deezer account. Is that corret or I am doing something wrong on bmw deezer while searching online radio stations? Thnx, Ertu

4 0
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3 hours ago In: Music, culture & games
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ChanelandBlas Torres

Stop shuffling
Question

Someone please help I recently switched to the iPhone 6s and now when I go to play music from my playlist it automatically shuffles it! I’m so upset someone please tell me how to stop this problem!

2 0
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3 hours ago In: Other Devices
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Gustavo.Fagundes

What is wrong with your suggestion / flow algorithm?
Question

I'm a paying customer. I have a family subscription. Why do I keep receiving suggestions in flow and even in the "shuffle my music" that clearly don't match my listening preferences? By now you should have already guessed I clearly don't like Brazilian Funk or Sertanejo or anything that is part of...

7 0
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4 hours ago In: Deezer Catalogue
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kuldszun

Why do I get only podcasts suggested that are in French?
Question

Hi, I would like to brows through the podcasts that are available in Deezer but I am only getting podcasts suggested that are in French. But I would like to listen to some that are English and German. Is there a way to change that? Or do I have to know the title of a podcast to find it? If I like to...

8 0
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5 hours ago In: Your account and subscription
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whisky arbor One hit wonder

Music doesn't play on on free/basic account
Question

I have the same problem from two days. I have free subscription, using Chrome on Win10. I also checked my deezer account on Opera. It looks like my account is blocked or I reached out "some limit". When I log out I'm able to play music for 30 sec. - which is understandable. When I log in I can't ev...

2 0
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5 hours ago In: Features
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Karina.Riera

¿Porque si no usas la cuenta premium Deezer te reduce el tiempo de reproducción a 30 segundos?
Question

Si no se tiene cuenta premiun es suficiente que coloquen publicidad a cada rato como para que también vengan a acortar el tiempo de reproducción de música a 30 segundos, de mal gusto.

2 0
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5 hours ago In: Solución de problemas y consejos
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Eren Kayacik One hit wonder

Change of song insertion dates
Question

Hello. The dates of my songs have changed. I want dates back. Please help me! All dates back to 22.10.2018! I beg you, please help me... Thanks in advance...

79 5
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6 hours ago In: Other Devices
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Chanti Louw New member

No downloaded music but big file on iPhone
Question

I have an iPhone X, in my iPhone storage it says I have 5.86 gig used up by Deezer but I have no music downloaded on my profile. My husband has music downloaded on his profile on his phone, I am the account holder as we have a family package Deezer account, could this affect it? And How do I clear t...

13 2
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6 hours ago In: iOS
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Epoc

Equalizer - Bass Boost Keeps Reseting
Question

Have Deezer installed on Android Pie (v9) and every time I start the app I have to re-enable Bass Boost in the Equalizer. It resets to 0 after use? Anyone experience this?

2 0
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8 hours ago In: Android
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Hifh124 New member

Error when adding songs to playlist?
Question

I was adding songs to a play list and all of a sudden it said I couldn't add any. I have tried different artists and different playlists and keep getting the same error. I have tried clearing my cache and disk space and it's still not working. Can anyone help?

10 2
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8 hours ago In: Android
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Attunga

Users adding and editing lyrics
Discussion on going

Is there a way that I can assist in adding lyrics to certain albums?

1316 24
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9 hours ago In: Got an idea?
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Gr1ppa New member

Samsung multi room login issue
Question

Hi, I can't login to deezer via Samsung multiroom. It keeps advising the ID or password is wrong. I've re-entered multiple times, even changed the password a couple of times, logged in and out of deezer directly using the same credentials (to prove it is correct). Have reset the multiroom twice...

24 8
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10 hours ago In: Other Devices
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Mariusz.Makowski One hit wonder

"An error occurred, please try again later"
Question

For a long time I get such a message when playing some songs (especially the artist I have added in "favorites"). The error occurs both during playback on the phone (android) and laptop (application, website).

30 4
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11 hours ago In: Other Devices
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Rina

How to see 'unliked' tracks
Question

I listened the Flow. Then I liked track but accidentally pushed the stop-sign instead of heart-sign(like). Track changed and I don't remember any info, and it is going not be shown to me anymore..Is there any way to find it??

3 0
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11 hours ago In: Features
S
Steve-K One hit wonder

Why are the Chromecast complaints being deleted?
Question

There used to be a thread with pages upon pages upon pages of complaints about Deezer's shoddy (i.e. non-existent) ability to use Chromecast. Mysteriously, it seems to have vanished. Why? The thread is/was here: https://en.deezercommunity.com/troubleshooting-and-tips-4/chromecast-audio-issues-stre...

6 0
S
12 hours ago In: Android
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Harry Chetty

Desktop App
Question

I cannot access the Desktop App, it comes up with an error.

6 0
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14 hours ago In: Your account and subscription
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toptomy New member

Israeli music is missing for a long time
Question

Hi, for about a year, half of the Israeli music catalogue is still missing. Any idea if and when it should be back again? thanks.

8 0
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14 hours ago In: Deezer Catalogue
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Bjhon New member

U smooth streaming
Question

I have been experiencing a rough stream for while now, changed my audio settings to HD but the issue persist

4 0
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15 hours ago In: Music, culture & games
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iara. D

Notification 🔔
Question

Why in my app, the notifications don't coming since 3 months ago?... What happen to my app in my phone?

2 0
I
16 hours ago In: Android

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