Unanswered questions

40 Topics

A
Runaway Baby
AdirandielRunaway Baby
asked in Android

Constant crash after latest update

I have and LG Moto G6 phone, running latest Android upfate. About 1 minute into play, the app will just stop. This happens again and again. Ive reinstalled twice, deleted cache and stored memory, turned off battery saver mode (which shouldn't be an issue in the first place) and the problems persists.It also seems to happen more often if I open other apps while Deezer is playing. Notifications from othe apps also triggers a deezer crash.The whole reason I have a Deezer subscription is because it used to be the most stable streaming app. Not anymore.

0
A
Runaway Baby
1 hour ago
C
Tiny Dancer
ClaudeirsilveiraTiny Dancer
asked in Subscription and payments

Erro ativação Tim Deezer

Não consigo ativar Tim Deezer, enviam link no sms, pede para informar o telefone na tela de ativação, porém não permite que seja enviado código, clica e nada acontece. Como fazer nestes casos para ativar o Tim Deezer? Estou a mais de semana, sem sucesso!

0
C
Tiny Dancer
2 hours ago
H
Runaway Baby
Hotzigetty
asked in Android Beta

Two Songs Playing Together

Since the last couple of updates (note, I've been a beta tester for a while now, but I'm not sure if it was an RC or beta that started this), when I start a flow or Playlist or album, it plays two songs at once, especially when I skip to next track (basically, it looks like it's skipping two tracks forward and playing the jumped track and the track after that). If I hit pause, it'll continue playing a track, and if I go back now, it'll show and play the jumped track that was playing in the background. It works fine for a couple of songs and then it happens again. 

2
T
Tiny Dancer
4 hours ago
S
Runaway Baby
SnachRunaway Baby
asked in Your account, favorites and playlists

My Deezer Month November not showing

Hi Deezer !I have an issue, I can’t find the playlist of my November month,It’s not in the Discover section as usual : I received the email, but when I click on the "listen" button, instead of opening the playlist, it opens the page for one of the artists: And when I try to use the direct web link : https://www.deezer.com/smarttracklist/monthly-topIt tells me that the page doesn't exist : If you could help me with the situation, thanks 😊Sacha

1
bluezzbastardzz
Deezer Legend
8 hours ago
P
Tiny Dancer
paulandreiabrudanTiny Dancer
asked in Subscription and payments

Cannot get a subscription

We are unable to complete your transaction.

3
Nina Nebo
Deezer Legend
1 day ago
E
Tiny Dancer
EndGameTiny Dancer
asked in Other devices

Free account cant listen to songs, disabled adblock, clicked "accept cookies", still wont play on firefox

“Support your favourite artistsYou must accept advertising cookies to access Deezer's free service.Choose one of the two options below” Click accept still cant listen...

3
R
Tiny Dancer
1 day ago
Interstellar1
Runaway Baby
Interstellar1Runaway Baby
asked in Deezer Catalogue

Recent songs from artist BUNT. do not show up in singles, and instead only in 'More Albums'

All of the singles from the artist BUNT. show up only under “More Songs” near the bottom of the page, and not in Singles, where I assume they should be located. Also, the group disbanded, so there is now one member instead of two, so I think it would be nice if the profile image could be updated.

0
Interstellar1
Runaway Baby
1 day ago
W
Tiny Dancer
wps_silvaTiny Dancer
asked in Subscription and payments

Problema acesso serviço junto a TIM

Estou com dificuldade de acessar minha plataforma do DEEZER ligado a minha conta TIM...???wps3103@gmail.comWagner P Silva09/12/23.

1
Nina Nebo
Deezer Legend
1 day ago
J
Tiny Dancer
JomitchTiny Dancer
asked in Android

Repeating cd streams

I recently signed up to Deezer premium and installed the desktop web player on my Lenovo windows 11 computer, which is compatible with android apps. It works very well and I am pleased with the sound quality and features. However,  when I stream a complete cd and it reaches the end, it starts all over again. I can't see an icon to cancel repeats. How does one do it. All the other streaming organizations I have used have that option.

1
Nina Nebo
Deezer Legend
2 days ago
T
Runaway Baby
TheMadcap13Runaway Baby
asked in Subscription and payments

change payment method

Hi!I’ve been trying to do something but without success. Currently I’m a member of my friend’s family plan. The thing is, he intends to cease his subscription cause he’s changing apps. I like Deezer, I’ve been using it for years now and I don’t want to lose all my likes and dislikes, saved albums, etc. I’m willing to subscribe with a personal account and take on the bills. Can anyone help me to do so?

1
Nina Nebo
Deezer Legend
2 days ago
J
Runaway Baby
jab2kRunaway Baby
asked in Android

the new version keeps forgetting what it was doing

I have a very simple set of requirements : I'd like to be able to start the app and have it immediately continue playing my favorites in shuffle mode, picking up where we left off the last time I listened. I've also downloaded all of my favorites to local storage, so as to not depend on internet connectivity. Mileage on this wasn't great in the past but now every time I start up,(1) The app spends a lot of time trying to contact Deezer servers before actually starting to play music, and(2) it forgets what it was doing the last time, which means I need three clicks to restart the shuffle mode inside the favorites playlistWat do?

0
J
Runaway Baby
2 days ago
V
Runaway Baby
VeroshihRunaway Baby
asked in iOS

All artists not showing Discography section, no albums shows up.

I'm the new user.In my iPhone 13 (ios 17.1.2),  all artists not showing Discography section, no albums shows up.But the article 4 months ago said that the problem would be corrected!?"In the Beta 9.44 version, the situation has already been resolved and the display of all content appears.In the normal version the resolution of the problem will be available from the 24th to the 25th of July."  

4
V
Runaway Baby
3 days ago
Santiago Evans Abaracón
Runaway Baby
Santiago Evans AbaracónRunaway Baby
asked in Other devices

Cannot access artists albums on Windows app/browsers and artist's discography doesn't display on Android

Hello, Today I started experiencing two issues in Deezer. First when using the Windows app (version 6.0.20) or browsers (Microsoft Edge), when I select an album I get a message saying “An error has occurred, please try again later”.  Then in the Android app, when entering an artists page the discography is not shown.The weird thing is that I have been using the app for a few days now and it was working just fine until a couple hours ago when I started having this problems. Thanks in advance

5
awesomemac
Lover
3 days ago
Santiago Evans Abaracón
Runaway Baby
Santiago Evans AbaracónRunaway Baby
asked in Android

No discography on artists pages

Hello,Since yesterday I can’t see the discography in any artist page. I tried uninstalling and re installing the app but the issue persists. I attached a screenshot.My cellphone is a Motorola edge 20 lite with Android 12. 

5
Santiago Evans Abaracón
Runaway Baby
3 days ago
C
Tiny Dancer
capillonpubTiny Dancer
asked in Android

simple Headphones through usb c issues (not headset with mic)

Hi, When I plug a headphone (without mic) using an usb-c adapters on my android phone (i’ve tested at least 5 differents adapters and 3 headphones, also different phones xiaomi or samsung) deezer start switching songs non-stop.If I use a headset with microphone instead of a simple headphone, there’s no issue. It doesn’t appear with other music or video apps.Is there a specific settings to apply in order to avoid this issue?Thanks, Philippe

0
C
Tiny Dancer
4 days ago
I
Tiny Dancer
ianglondonTiny Dancer
asked in Android

Galaxy z fold 5

Since getting a new Galaxy fold z 5. Deezer keeps crashing and closing.I've reinstalled the app but it keeps happening. is there a know issue for this device?  Regards,Ian 

1
Nina Nebo
Deezer Legend
4 days ago
C
Tiny Dancer
carlo_zuzicTiny Dancer
asked in Your account, favorites and playlists

Can't delete downloaded podcasts

My phone memory is full, and I thought to delete old downloaded episodes of podcasts I don't listen to anymore or I had already listened to, but it doesn't let me do it. Going to downloaded episodes than pressing on the 3 dots or holding on the episode until the details screen pops up and choosing remove from downloads doesn't seem to do anything. Can somebody help me please?

1
awesomemac
Lover
4 days ago
P
Tiny Dancer
PeermeneerTiny Dancer
asked in Your account, favorites and playlists

Searching for playlist while music is playing and homescreen Deezer is on screen

Hi friends,Deezer is playing a song for me from a personal playlist.The homescreen of Deezer is on my screen.How can I find to which playlist the song belongs?When I activate the waitinglist, then there the playlist-name is not shown…Thanks in advance for a reaction! Peter van den Tillaard.

2
P
Tiny Dancer
4 days ago
F
Runaway Baby
FundiRunaway Baby
asked in Your account, favorites and playlists

APP

Hi,I have a Sony with the Deezer APP but the APP is not opening, error says page cannot by foundAny clues to what is wrong ThxFundi

1
Nina Nebo
Deezer Legend
4 days ago
S
Runaway Baby
secretagentfrogRunaway Baby
asked in Features & Feedback

[BUG] Favorited, much played track in Discovery playlist

I often have already favorited tracks in my Discovery playlist. For example, this week:It was already one of my top tracks of the year(!)In my opinion, you should filter favorited and much played tracks from Discovery.I don’t see how to share those playlists, so all I can do is say my user id is secretagentfrog.Earlier, I posted another thread, which may or may not be related:Bug related to Discovery and multiple copies of albums | Deezer Community, bringing music lovers together

0
S
Runaway Baby
5 days ago
T
Runaway Baby
ThimoclesseRunaway Baby
asked in Android

Play/Pause hover button Android

I noticed that the hover of the play/pause button isn’t larger than the icon itself. It’s the case on the other button, but not in the play/pause.     All “circle” seems to have the same size, even if the icon of play/pause is bigger than the next/previous one. It's doing that only on Android, but in IOS circles adapts to the size of the icon. It’s a small detail, but it makes feel the play/pause button awkward to click. On the “reduced player” the round is bigger and make the play pause button better to click on it. I hope that it will be solved, it’s a small detail but the Android app is full of small details missing in comparison to the IOS app that is way better. Good luck Deezer Team, you are doing a great job, and I hope that you will be able to push the android app to the same standarts that the IOS app.

0
T
Runaway Baby
5 days ago
T
Lover
teddyboyLover
asked in Your account, favorites and playlists

Can't login

Hello, suddenly today I cannot login Deezer.I’m a Deezer Premium customer.I tried to login with my usual password, but I was denied because of wrong password.I tried several times to reset, received the link by e-mail and changed, but everytime the same story, wrong password.I contacted the support, no reply.Any suggestion?Please help meThanks

1
T
Lover
5 days ago
J
Runaway Baby
John RageRunaway Baby
asked in Your account, favorites and playlists

Cannot log in from new mobile phone

I’ve bought a new mobile phone on Android 13 and I’ve done the data transfer(deezer too) via standard google application for doing it. When I’m trying to log in via google auth from my new mobile phone deezer says me “Unknown error”(or something like this, I’m using the Russian language and in localization it looks like “Неизвестная ошибка”) I’ve tried to change my password for my account, but it didn’t works too. Deezer says me “Your password is inactive”How to resolve this situation?

5
J
Runaway Baby
6 days ago
A
Runaway Baby
axl.qtnRunaway Baby
asked in Features & Feedback

mix inspired by bug

Am I your only one who can’t tap on the bottom line of “mix inspired by”? I mean I tap, but it’s not doing anything.And also, I can’t listen to my loved tracks without data, even though there are downloaded because the list isn’t charging .I didn’t find anything to report this, so I posted it here sry

8
Superschlumpf
Deezer Legend
6 days ago
K
Tiny Dancer
Karolina CharyloTiny Dancer
asked in Features & Feedback

How many years are we going to wait to fix Shuffle that is repetitive?

I repeat the question When poor Shuffle is going to be fixed ? My two friends already dumped Deezer (switched to Spotify) because of it & asks me to do the same each time they hear how my Deezer Shuffle (not) works.it’s been years now.. o am getting tired of it.. especially knowing Deezer is expensive too!  That’s sad  I am not getting what I payed for. That is also sad I have more than 2000 songs but I am allowed to listen only 50 of it cause shuffle works terrible ..I'm just warning you Deezer You keep ignoring us, we keep leaving you. 

0
K
Tiny Dancer
6 days ago
TERMS OF USE DEEZER COMMUNITY SITE