Unanswered questions

3578 Topics

jaredping94 Roadie

Account is currently being used on another device, but it is not

Question

This relates to my previous post here. @Rudi marked it as answered but it's not solved and has been further ignored.

About my Deezer / Your account and subscription

Samitha.Nagasinghe

Music Stops - Multiple Devices Warning

Question

Hi, When I play music it stops saying i'm playing on another device. But I have only 1 connected device. I also reset my password. But nothing helps. Any help?

Troubleshooting / iOS

Anastasios Bougioukos Groupie

Artist Discography

Question

I am trying to view all of Lou Reed’s Discography on my iPhone X and I can't press the View all feature because a song I was playing is at the bottom of the screen. I have no problem on my iPad.thanks

About my Deezer / Features

Chriss Chis

esta cancion no esta disponible en tu pais

Question

no se, pero me aparecen canciones de todo el mundo, en todos los idiomas, pero las que quiero escucuchar en mi idioma no puedo, quiero saber porque, ya que es el idioma que hablo y no deberia ser asi. Ojala me responda alguien. En concreto las canciones de Moana version latinoamericana.

Foro en Español / Foro en Español

thaii_gutierrez Groupie

No aparece mi pago

Question

Hola buenas noches, mi nombre es Jhorgelis T. Gambin, me encuentro en la cuidad de Barranquilla, Colombia, tengo un problema con mi cuenta, pague Deezer Family pero aun no me aparece el pago actualizado. Espero pronta respuesta, muchas gracias!!.

Welcome to Deezer / Ask me anything

Patricia García

Suscripción

Question

Si instalo la aplicación en otro móvil, como hago para que me quede activa la suscripción que estoy pagando?

About my Deezer / Your account and subscription

Mamaksoud

premium not working

Question

I already purchased from App store but Premium account is not working ... I tried too much but no way. help please

About my Deezer / Your account and subscription

DaveMannisa

Lost Playlist

Question

Hi, I appear to have lost a playlist and have no idea how it happened. Is there a way to retrieve a lost playlist? Thank you Dave

About my Deezer / Features

va.mei Roadie

the disk cover is not displayed

Question

the disc cover is not displayed on my tv panasonic. In past I haven't got this problem but since two months appear this issue. What can I do about this? Help me please...

Troubleshooting / Other Devices

haneck

Desktop ap does not shut off when closed?

Question

I use the Deezer desktop ap, but when I hit the "x" to close the program, the music continues to play. I have to use the task manager to crash out of the program to get it to actually stop. This occurs on multiple windows 10 computers. Thanks!

Troubleshooting / Other Devices

ThomasR One hit wonder

Apps tab

Question

Has the apps tab, where you can access statestics etc, been removed? If so is there any plan to have user listen statistics available?

Deezer Fans / Android Beta Program - Feedback

Monster King

Family plan

Question

Hi, I'm new to deezer because I wanted to try out the hifi quality, and it's amazing. But my question is if it is possible to include one hifi account to the family plan. Thanks for replies.

About my Deezer / Your account and subscription

Emmanuel Ozuna

la conexión de deezer ha fallado

Question

Cada vez que intento descargar, buscar o reproducir una canción conectado a internet me dice que la conexión a fallado, y me tiene cansado que cada vez pasa lo mismo, por favor ayúdenme a encontrar una solución rápida, desde ya gracias.

Foro en Español / Foro en Español

kasimariia

duplicate songs (replays, copies) in a playlist

Question

Hello! Tell me how to delete duplicate songs (replays, copies) in a playlist? Manually delete long and uncomfortable. Is there any special function? Can I have several songs at once (in bulk) add to "my music"?

About my Deezer / Features

Luctor et Emergo

can not change paymenttype

Question

At first I payed with Ideal. But since I went on a holiday I had to pay with my apple account. Now I only can pay with that and there is no option to change it. I just want to pay with Ideal again. Tried it on my Phone, tablet and desktop but..... no result.

About my Deezer / Your account and subscription

va.mei Roadie

Xiaomi Mi Box S

Question

I want to buy a tv box Xiaomi Mi box s. I would like to ask you if the deezer is compatible. Thank you!

Troubleshooting / Other Devices

tvidec New member

Sound distorted and scrambled

Question

Dear Deezer community, Since recently I have problems with playback of tracks. Sound is distorted, scrambled and interrupted. This started to happen when I'm using mobile network. Distorted songs are also part of Smart cache so I have problem with sound when replaying. This problem is bothering me...

Troubleshooting / iOS

shaunc1

Deezer Channels not loading in BMW

Question

My online entertainment voucher in my bmw works fine however when I try to load up the channels tab nothing is loading and the page is blank. Everything else works but just not that? Can anyone shed any light who has had a similar problem? Thanks

About my Deezer / Features

Jennnnn New member

cancelling subscription

Question

I’ve tried like everything to cancel my subscription but nothing seems to work... can someone please help me

Open Mic / Deezer Catalogue

AB09

Deezer on Rubtastic?

Question

Looks like Runtastic and Nike Run Club have integrated Apple Music nicely. Will Deezer come next?

Welcome to Deezer / Ask me anything

Angélica Gómez Rodríguez

premium subscription to a friend...

Question

Hello, I'd like to buy a premium subscription to a friend as a Birthday present. How can I do that? He has a free account.

About my Deezer / Your account and subscription

Alan Rock Zaaz Groupie

Problemas

Question

Tengo problemas al querer abrir el ecualizador, no se escucha nada, también un pequeño bug que tenía la actualización pasada en que al final de la lista de canciones no se puede seleccionar porque la barra de reproducción tapa la canción cosa que antes no pasaba, arréglenlo por favor

Troubleshooting / iOS

Jade Melling

music offline

Question

Iv downloaded.music so it will play offline but some off my music wont play even.tho I'm offline

Open Mic / Music, culture & games

Fabio Borghi Groupie

My account is currently being used on another device, but it isn’t

Question

Music plays for a few seconds and then stops with a pop-up telling me that my account is being used on another device or page. I've removed all social links, reset passwords, and unlinked all devices bu the issue persists. Suggested flow music is not even in my language any more and the profile se...

About my Deezer / Your account and subscription

Alex Panda Chart topper

Chromecast Issue Collection

Question

Hi, as you know there have been issues with the Deezer Chromecast integration for a while now and we have not seen any improvement on the situation, yet. Quite contrary, it seems to have gotten even worse. I have therefore collected all the issues I'm seeing so far with as much detail as I can....

Troubleshooting / Other Devices

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