Help Center

Create topic
Login

Unanswered questions

3507 Topics

Recently active

Most views Most replies

block deezer editor

How can I block music from particular editor? I am receiving recommendations from Branko Music editor which is mostly folk music.

linked account

Hi i have an old deezer account linked with my Facebook account now i need to link my new Deezer account with the same Facebook account but it keeps telling me that the account already linked how to unlink the old one and remove the email

Problemas con los mp3

Hola, el día de hoy he estado intentando subir canciones de youtube que me gustan a la aplicación de deezer, pero esta no me lo permite, una vez que las subo como dice en el link de la comunidad que explica paso a paso como subir tus mp3 la canción subida me aparece con la leyenda “This track is not...

Security problem

Hi there, I have a family subscription with Deezer and recently realized there are 2 Unknown Users using my account. How does something like this happen? It's not someone I know or gave the details to. This is a major security problem.

trial period payment

Help i signed up for the 30 day trial and was still charged. Is this normal? Didn’t think you would charge me until after the 30 days, can you please advise? Thanks.

I cannot listen to my tracks from the Favourites playlist since the new update

I’ve been using Free for years and was able to listen to my tracks with shuffle mode. Since the new update I’m unable to listen a single track from my favourites. I can only listen to random music.

Short gaps between songs

Hi. When listening to albums where the original songs intersect without gap, the sound is interrupted for a very short time (very short gap). Listening to such albums is quite uncomfortable. This problem is in the PC application, in the web player and also in the Android phone. Is there any solution...

Hİ

hi. i want to pass other song by reducing the sound. do you have this feature on DEEZER ?

payment accidental

I want to get a refund of my suscribtion, i wont pay Premium anymore, Bc i got the free 3 months and i forgot to quit my payment method

Premiu

I cant unsubscribe premium account. Like i can not delite it. Can you delate it.

Stereophonics - Kind (deluxe). Several tracks broken

Stereophonics - Kind (deluxe) album, several songs affected: - "I just wanted the goods" after 2:33 min playing, song stops and crashes. - "Fly like an eagle" broken, after 2 mins it finishes and crashes - "stitches", song's duration is 02:46, after that it continues playing "silence - nothing"...

Why am I getting recommendations I blacklisted abain and again?

Checking whether I blocked this overrated track, only to find that I did, and that didn’t do anything.Hello, Deezer. Straight to business: Why am I getting blacklisted tracks in my recommendations from blacklisted authors? And that’s not a one-time stuff — I am constantly bombarded with crap I don’t...

How do I browse through song

Hello. Sorry If the answer exists, couldn’t find it via search. How do you browse in Broswer version? I’m listening a song and want to click on playbar to get to some moment in it. But in Browser player playbar is unclickable. In Android version it’s working. What do I do wrong?

Astell & Kern KANN Cube - HiFi

I bought an Astell & Kern KANN Cube player and signed up for a Hi-fi Deezer subscription. The Deezer version on your device is 0.8. This device is connected to a Premium+subscription. I can't link my device to HiFi in my account.

How can I get Deezer to stop recommending me groups I hate?

Since I'm premium Deezer doesn't stop sending recommendations of reggeaton. Knowing my tastes and that this style doesn't match them AT ALL, I understand this is spam. Is there anyway to stop receiving it?

Login verification (windows app)

Hi it is really annoying!!! Is there any way to avoid this? I want just play some music. Start Deezer app aaand…. 1) I have to enter email and password 2) I have to “pass” google verification clicking on pictures (not one, but more - neverending) - takes really too much time an nerves. The simil...

Android bug - stuck showing penultimate track of album (Chromecast)

Hi I have the following repetitive bug on my Pixel 2XL, Android 10. Current Deezer version is 6.2.0.105 but it’s been happening consistently since I joined Deezer a couple of months ago. Select whole album to play Cast to Chromecast Wait (phone goes to sleep) When the album finished, Deezer starts p...

Canciones faltantes

La fuga y amiga fiel de Daddy Yankee como puede ser que no estén las lista? Una vergüenza!

pago cuenta familiar

Alguien sabe como puedo reclamar pague los 11,99$ para cuenta familiar y me asignaron la misma cuenta premium que tenia antes para una sola persona

problemas con suscripción

Cuanto tiempo se demora soporte técnico en ayudar con requerimiento. Pague la suscripción pero sigue saliéndo que me suscriba.

poor audio quality HiFi subscription

https://www.deezer.com/album/14198576?utm_source=deezer&utm_content=album-14198576&utm_term=2733671702_1590266477&utm_medium=web Extremely poor FLAC quality you have here! Today it came up to me to try Apple Music - and it sounded much better then your version. P.S.I even stopped liste...

Trying to change password

Hi I want to change my deezer account password but am hitting a wall. I originally set up my account using my Google account, but want to be able to login without using this method. When asked for my old password none of the attempts seem to work, and I can't find a request password reset email...

Prevents spam accounts

Please don’t allow any email to be used, like this account which is created with my email but not by me. I’m sure you enjoy having more users but fake users are no good.

Ladrones

Al activar la suscripcion de prueba premiun por error (quieria probar el nuevo HI-FI) y inmediato corregir error me han cobrado 14,99 euros como si fuese una compra nueva… ...ni he tardado ni 5 segundos LADRONES!!! Ya que voy a dar información adecuada de esos ladrones y de sus fraudes con suscric...

Desktop app menu and items horizontally flipped

Hi, Suddenly from today, the desktop app shows the screen horizontally flipped. Menu (Music, Shows, ...) shows up on the right side. Everything aligned right… the account setting pages shows form UI items first, and then the explanation (for example, email form field on the left, and “: Your emai...

1
2
3
4
...
141

Page 1 / 141

Powered by inSided

Sign up

Already have an account? Login

Login with your Deezer account

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

Create a Deezer account

Login with your Deezer account

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

DEEZER
+

Plans

Features

Explore Channels

Devices

Blog

Help Center

WHO ARE YOU?
+

Labels & artists

Developers

Press

WHO ARE WE?
+

About us

Careers

LEGAL
+

Terms and Conditions of Use

Personal data and cookies

Privacy Requests

Legal Notice

Privacy settings