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380 Topics

J
John.Mashoro.MogodiNew member
asked in Desktop App Knights

Deezer not login me in

Good day, for the last week my Deezer app has been asking me to login. When I log in it says my password is incorrect and it has sent me a link. Then the link says Deezer is not available in your country. I must sign up again. My Deezer account is up to date. kindly assist.

0
J
15 minutes ago
O
odzodzNew member
asked in Subscription and payments

Change of price for Latvia

did any Latvian user have a spike in pricing unannounced to 10,99 a month in January? Or is it just me? Did you get any notice? Or did they just change the price all alone and charged my credit card because they felt like it?

0
O
27 minutes ago
Endersya10
Endersya10One hit wonder
asked in Features & Feedback

Include more mention on the Deezer Community

You know, I’ve been using Deezer for a very long time, so I was very surprised when I found out there had been a whole community while I was using the browser…My idea is that you mention more about this community on the deezer webpage so that more new people can be helped with their questions and wonders, they can even point out problems that we’ve missed and probably make the deezer community and deezer webpage a better place😃.Or another idea is that you can merge the community with the webpage(though that does take a lot of effort and coding, so maybe no but still take it into thought please)

3
Endersya10
3 hours ago
Kevin Deezer
Community Manager
Kevin DeezerCommunity Manager
published in Subscription and payments

Payment issues on DeezerF.A.Q.

Payment problem, multiple or unexpected debit? Please contact directly the customer support team by chat or email. You are here on a public forum and, for your own safety online, it is important not to share your payment or personal details. Has your payment been declined? Before contacting the customer support team, please check first that:Your registered payment method is valid for at least 3 more months. The payment method comes from the same country from which you want to subscribe. The payment was refused by your bank, as this can happen for various reasons even if you have the funds in your account. Have you paid but your subscription is not activated? Check that you are connected to the correct account corresponding to your paid subscription. Try to log out and log in again. If the subscription is still not activated, please contact the customer support team with proof of payment.

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A
10 hours ago
D
DimitriDGroupie
asked in Android

onlangs afgespeeld

Ik kan niet meer zien welke nummers ik als laatst geluisterd heb. Ook kan ik niet meer via mijn tv deezer luisteren omdat hij dan aangeeft links van comtent zijn geblokkeerd. Hoe verhelp ik dit?

0
D
11 hours ago
G
Greg SymanskiNew member
asked in Features & Feedback

kbps

Where does it say it's streaming 1411 kb per second I know it says hi-fi

8
dee_dirk
Deezer Legend
12 hours ago
seslash
seslashChart topper
asked in Android

Large battery drain issue in Deezer app on Android 11

Hey team. I’m seeing a large battery draw by the Deezer app on my Android phone. I’m using the latest version of Deezer app. I tried clearing app cache and storage, reinstalling an app, etc. Nothing seems to help. I believe that a power draw became worse after an Android 11 upgrade, but it wasn’t great before neither. My phone is getting noticeably warm when running Deezer app. Attaching a screenshot for an example. Please note that I’ve only listened to locally downloaded songs in Deezer. Deezer used 18% of battery vs 3% used by Audible over roughly similar listening times (through a bluetooth speaker with both apps). There’s clearly something going on with Deezer power draw. Device: Pixel 4XL, Android 11  

9
T
13 hours ago
P
pmazNew member
asked in Other devices

Flow via sonos won't let you fast forward or rewind or rewind through a track

Hi, any idea why Flow via sonos won't let you fast forward or rewind or rewind through a track?If you browse or pick out tracks or play from your favourites it's fine. The little dot that you can drag back and forward on the timer bar will be there for your put your finger on.But if the track playing is via Flow, the little dot won't be there for you to hold and drag.I have a Samsung s10+ playing on a Sonos Five, if it makes any difference.Only seems to be an issue via the Sonos app.I believe that Deezer are working on enabling their app to play directly on Sonos. Sooner the better!Thanks.

11
J
14 hours ago
A
AmStrOne hit wonder
posted in Features & Feedback

Enable users to change their community emails

Add an option for users to change their community email. It’s a basic option of every service!It is very irritating that I log in with my new account email but notifications come to my old account email and I don’t even can change it myself. Related topics: Community account email change 

3
N
14 hours ago
P
petriNew member
asked in Your account, favorites and playlists

sähköposti-osoitteen vaihto

Hei!Deeserin sisäänkirjautumisessa käyttämäni sähköpostiosoite ei ole enää käytössä. Miten voin vaihtaa uuden osoitteen?

1
dee_dirk
Deezer Legend
15 hours ago
dee_dirk
Deezer Legend
dee_dirkDeezer 'Flow-Master' Legend
posted in Flow and made for you playlists

Tip: Get the most out of FLOW

 What is the reason that FLOW once again only offers unsuitable songs? How can you make FLOW better? In the beginning there was… FLOW is basically stupid at first and has to learn your own listening habits. In other words, at the beginning, the suggestions that appeal to the general public and maybe you yourself predominate. So everything is still very general, like on the radio.Attention: FLOW will only appears if there are at least 15 artists in your own favorites! But I'm not the general public… That's great, then tell FLOW what you like and -most importantly- what you don't(!) like. So let's let FLOW learn a little… Start FLOW and listen to a few suggested tracks.Decide whether you like a track or not:Track is not (yet) one of the favorite songsTrack was heartfelt by you and is therefore part of your favorite songsWith this evil face, you tell FLOW that you don't like the track. Use this button! All right, but I don't just want to hear FLOW so that FLOW gets to know me!Understandab

21
Spookhouse
17 hours ago
C
Cammy

Improve normalization for album playbackNew

Currently, normalization seems to adjust the volume of every track by itself, regardless of where it’s playing from. This works for the most part, but it has the consequence of messing with the dynamics of full albums. It’s especially jarring in albums with gapless transitions between tracks, where Deezer’s normalization can cause sudden volume changes where none was intended, but it affects all albums to some extent.To remedy this, Deezer should calculate a separate “album loudness” to be used when a user begins playback from an album. That way, the track-to-track relative volume differences/dynamic range that the artist intended to be heard can be preserved, while the current behavior can remain for other playback sources (playlists, favorites, etc.) This is also in keeping with established standards. The EBU R 128 S2 (Loudness in Streaming) recommends that:“especially when individual tracks are streamed as separate elements (for example, musicservices) additional metadata may be use

0
C
19 hours ago
D
DkolbinGroupie
posted in Other devices

An error occurred, please try again later, on Deezer and Chrome

Is there any way to fix this? I can’t play my tracks. I know this has been happening for a bit and to some others too.I am on Chrome OS, and have to stay on it so no mobile app or premium either. 

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F
19 hours ago
I
Iain.MorrisonGroupie
asked in Subscription and payments

different subscription rates

I am in Abu Dhabi and was offered to resubscribe to Deezer with an offer of AED 32 / month for the family package. When I continued to process at this rate, the price jumped to £17.99 / month ... this is an equivalent to nearly AED 80 / month.Why is this ?If you offer a price - you must follow through with it.Not going to subscribe until I get resolution of the pricing. Pricing is a big aspect of my streaming platform choice and with Spotify offering 3 months free ... I am interested to see how Deezer respond to this post.

2
I
19 hours ago
AlexWayfer
AlexWayferSmash hit
posted in Features & Feedback

Special characters in search

I watched for the topic about special chars: https://en.deezercommunity.com/archive-51/problem-with-search-in-deezer-web-version-and-special-characters-63367?postid=193559#post193559Not it’s unavailable: Why? Anyway, I still have problems with long dashes in search. Is it difficult to fix/change?

2
AlexWayfer
20 hours ago
Yula
Community Manager
YulaCommunity Manager

Lo-fi your life

Enter the Deezer Lo-Fi universe There are moments in life that call for some Lo-fi music, It’s a vibe, and if you know you know.  At Deezer, we know, that’s why we created a whole channel dedicated to it. Immerse yourself in it: https://www.deezer.com/us/channels/lofi  Whether you want to let your mind wander or focus to get a task done, you can’t go wrong with a Lo-Fi playlist in the background.  Are you up late because you have to finish that essay you have been procrastinating on? Put on our Study Session - lofi beats to focus/work to playlist on and get it done! Lying in bed, staring at the ceiling waiting to fall asleep? Sleep lofi 💤 is just what you need People watching in a nice café with a cozy cup of tea? Play some Jazz lofi 🎺 with it  Having friends over and need a chilled background playlist that doesn’t take the attention away from the conversation? Lofi Latin or lofi r&b are there for you.   To help you get lost in our Lo-fi channel we have hidden the Deezer logo in

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C
20 hours ago
M
mike cirioliOne hit wonder
asked in Android Beta

Deezer Android - Lock screen only shows "like" button sometimes?

So i was super excited yesterday because i noticed there was finally a “like” (heart) on my android lock screen.  This is probably the number one feature that i miss the most because it makes it super easy to curate my “liked” songs list- adding new ones and removing ones that got in by mistake without having to unlock my phone, open the app, etc. Today, the button is gone :(   I’m using version 70.22.19 on and Google pixel 5).  Am i crazy?  I know it was there yesterday.  Is there a way to get it back?  I’ve restarted both the app and phone and it still doesn’t show.  It also doesn’t seem to matter what playlist i am listening to.  

0
M
20 hours ago
M
Mića6666Groupie

Deezer WrappedNot for now

It would be great if you introduced option for every available deezer wrapped. For example only 2022 Wrapped is available to me now, but i would definetly like to see my old music taste

2
Yula
Community Manager
21 hours ago
2
2KootaGroupie
asked in Features & Feedback

Artist icon

I was wondering why I am seeing an unknown (to me) artist's logo on my favourite tracks playlist. I checked it out and it turns out the Finnish artist BESS has many songs on Deezer but her logo is showing some guy. Also the info about artist is wrong, it refers to a French band called Bess but they can't be found on Deezer. What is going on here? 🤔

2
2
22 hours ago
T
thycennGroupie
asked in Features & Feedback

hacked account

Someone else is using my account without my permission. The music I play is often interrupted by what they’re playing.

1
Yula
Community Manager
22 hours ago
R
RefMo123Groupie
asked in Android

Atomic Habits

I'm listening to "Atomic Habits" by James Clear and it gets stuck at 53:07 mins and doesn't play any further. Please assist.

1
Yula
Community Manager
23 hours ago
U
UrmelausmallOne hit wonder
asked in Android

Random Playback of downloaded content

Hello, today I noticed a Strange behavior at the Android App. If I click on random Playback at the download section, the app plays all my content not only the downloaded. If Offline Mode is selected everything is fine. Seems like the Button mapping is wrong 

12
dee_dirk
Deezer Legend
1 day ago
M
Marcel SlootwegNew member

Add timestamps to PodcastsNew

It seems that creators of podcasts can add timestamps to their content on other streaming platforms. It would be nice if Deezer also had this.

0
M
1 day ago
L
Lehanri Van VuurenGroupie
asked in Subscription and payments

Subscription fees

Hi DeezerI have a query, I have been on deezer on the family plan since who knows when... I paid $7.49 till end Nov, since Dec the fees escalated to $17.99, I added two more family members. Is it because of that? Or did the subscription fees increase to more than double? Regards! 

3
dee_dirk
Deezer Legend
1 day ago
Mark Percy
Mark PercySmash hit

Change Deezer streaming codec from MP3 to AACNot for now

For a better audio fidelity experience Deezer should change the streaming codec from the old inefficient mp3 to the newer and more efficient ACC which a.o. enables newer Blutooth headphones to sound better, because no conversion is needed.

30
J
1 day ago
TERMS OF USE DEEZER COMMUNITY SITE