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621 Topics

L
Lil Dubb5 New member

it wont let me cancel
Question

I’m adding why I want to cancel my subscription but when I press confirm nothing happens, I come back to the app and I still have premium and I don’t want it anymore

About my Deezer / Your account and subscription
2 0
L
58 minutes ago
E
eydis

Fitbit ionic won't connect to deezer
Solved

The deezer app is on my ionic. When I try to open it sends me back to fitbit app to verify Wi-Fi even though it's clearly showing as connected to wifi

Troubleshooting / Other Devices
327 5
U
1 hour ago
C
Christine Han Groupie

subscription help
Question

I pay dor my deezer subscription . I have never had a problem with it so far. I recently switched carriers as well as bought a new phone. Since making these changes deezer does not allow me to listen to any of my music i have downloaded while offline. I have turned offline mode on and off. Uninstall...

Welcome to Deezer / Ask me anything
3 0
C
1 hour ago
H
Herelizabeth Groupie

subscription failure
Question

I got a new card number and forgot to change my payment info before my payment was due. I got the notification that the payment had failed and attempted to fix my payment info with my new card number. I get an error message every time though. My card has money on it and has worked everywhere else th...

About my Deezer / Your account and subscription
4 0
H
1 hour ago
P
Paulwhitaker24 Roadie

Looking after loyal customer

Who thinks it would be nice that just every now and then existing customers get some kind of loyalty reward. Maybe once a year on the anniversary of when you join. Think this could be my fifth year with Deezer

About my Deezer / Your account and subscription
4 0
P
1 hour ago
P
Patsyb394 Groupie

Why won't it let me delete songs from my playlist ino longer want
Question

I have songs on my playlist that I have tried to delete. But will not delete them I have tried different ways but nothing worked.

Troubleshooting / Android
2 0
P
2 hours ago
K
KlaraZuljevic New member

Not exiting the free trial after i paid for the premium
Question

Hey i just bought my sister deezer premium, the payment went normal but when she opens the app it still says she is in the free trial and can buy the premium version. I clicked to buy the premium version again but it says she already has it. We tried deleiting the app, reinstalling, restarting the...

Troubleshooting / iOS
2 0
K
2 hours ago
B
Baron Groupie

Bluesound Node 2i - Deezer HiFi compatible?
Solved

Does anybody uses Bluesound Node 2i for Deezer HI FI “lossless” in the US? Does it go thru as “lossless” ?

Troubleshooting / Other Devices
35 4
B
2 hours ago
Y
YorubaPanther New member

Another country

Hi. I am currently in the UAE, but I don't have a back account yet, but I want to subscribe. Can I use my home country's(Nigeria) bank card details to pay?

Welcome to Deezer / Ask me anything
8 1
2 hours ago
N
Naz.Youngzz Groupie

3 months Summer Offer - May/June 2018

I paid for the 3 month subscription which costed £0.99. I used my account earlier in the day on a PC and my account was working perfectly. I have now opened the app on my phone, which has the same email as the one I used in College, and it shows I have switched to a free account and my subscription...

About my Deezer / Your account and subscription
4216 113
R
3 hours ago
K
Kamil Pilawski Groupie

Paid but still being asked to subscribe

Have you upgraded your account? Are you still seeing adverts and being asked to subscribe? Try these quick fixes. If you paid via Itunes, please check this topic Just set up your payment? It can sometimes take a couple of minutes for the system to update your account status after making a payment...

About my Deezer / Your account and subscription
32543 1769
R
5 hours ago
M
Mike Timothy Murtice Groupie

App fail.
Question

Hi, I've been using deezer for years now and it's always been perfect until afew days ago. I can't listen to or download new music, it's always saying error can't play all the time, and my Wi-Fi is okay coz when I close the app and use others, there isn't a problem, pls help

Troubleshooting / Android
29 2
M
5 hours ago
J
Jérôme Bodineau New member

My account is corrupted. Support (chat) is a problem. What can I do?

Here is my problem : I have a deezer account and I pay for an offer. 2 weeks ago, someone (his name is "Hassene" I think, because sometimes he use his name to chat) has hacked my account and get my account Id. (we dont care how). He changed the email and the password. The deezer support (chat) qiv...

About my Deezer / Your account and subscription
11 0
J
5 hours ago
O
Oliver Djamo Groupie

deezer stop playing
Question

My app play a song with interferences. And then stop playing completely without a reason

Open Mic / Music, culture & games
15 2
O
6 hours ago
S
SusanPrince New member

Lost manual track order of a playlist after downloading
Question

Hi there, I created a playlist on my Galaxy Tab E. It was playing it in order until I downloaded all of the songs and now it just plays them in random order. I tried deleting the downloaded file and refreshing but it still isn't playing in the order I picked. When I click on the up/down arrows the o...

Troubleshooting / Android
4 0
S
6 hours ago
A
AlainSK7 New member

Wrong lyrics
Question

Avril Lavigne album "Let go" dont have the correct lyrics.

Open Mic / Music, culture & games
4 1
Rank
6 hours ago
A
AlainSK7 New member

Wrong lyrics

Avril Lavigne song: Forgotten have wrong lyrics.

Open Mic / Music, culture & games
8 1
Rank
6 hours ago
W
Waldo43 New member

Can't log in on my samsung s9
Question

Since I have a samsung s9 i can't log in on the deezer app. On my laptop i can log in and i see my phone is on the account but my phone keeps thinking and thinking and won't log in. Why its not working? On my old phone, s7, it was no problem. This sucks!

Troubleshooting / Android
11 1
Rank
6 hours ago
F
Fritter

Suggested music sucks
New

Every time I open the app I get music suggestions totally out of the likeness of the music I usually listen, it is extremely frustrating. Deezer team please fix that or I will switch to a better app.

About my Deezer / Features
34 3
Rank
6 hours ago
N
NdeliNessa New member

subscription does not work even after various payments
Solved

I have paid for my subscription but my account is still showing as free. I have been struggling with this problem for months now!!! I am using IOS, under my subscription plans my deezer subscriptions show however in the app it appears as free. Please help

About my Deezer / Your account and subscription
77 3
Rank
6 hours ago
G
Gandy123 Groupie

Extend subscription proposal
Question

Hi, I've got an email with a proposal to extend my subscription right now and get two months for free, but when I'm pressing the Extend button it redirects me to my profile with a message box that you've already have subscription. How can I get 12 months instead of 10 as written in e-mail ?

About my Deezer / Your account and subscription
19 2
G
6 hours ago
J
JayBud Groupie

Issue in the song "Be Still" of "Parting Gift"
Question

In the beginning of the song, there is a glitch, like an skip on a CD (back in time !). Would it be possible to correct the track ?

Open Mic / Deezer Catalogue
29 6
Rank
6 hours ago
T
Tiaan.du.Preez

Music on my Flow that I don't like
Question

So the last three weeks my flow has been off kilter. It looks like one genre of music keeps popping up that I don't like and despite unliking them consistently they keep popping up. I've gone through my favourites to see if anything there could be the culprit but I just can't find it. Is there a wa...

About my Deezer / Features
122 16
A
6 hours ago
H
HermesDJ New member

Artist Profile update
Question

How to improve my account and my songs? You can hear my song "Memories" on Deezer: Memories - HermesDJ

About my Deezer / Features
23 2
Rank
6 hours ago
J
Juliana Loaiza Becerra New member

The songs of my playlist doesn't load
Question

When i enter to my account, i go to my playlist and press the shuffle botton of my songs, and neither of ALL of my songs doesn't load, and i don't know why, could you guys please help me with this issue and try to solve it... Thank you.

About my Deezer / Your account and subscription
9 1
Rank
6 hours ago

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