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black friday offer

I receive an email for a Black Friday offer for 1 year subscription, when I try to get the offer sent me to my account and I'm unable to get the offer, why is that?

No back button on the iPhone

Hey, so I’ve recently switched from Android to an iPhone for music and immediately spotted a problem, on my previous phone I was able to go back a song, but on the iPhone I only get the option to go to the next song (right one) or like/dislike the number (left one). However this is only when I’m lis...

No songs will play

For the last two days Deezer isn't working for me.When I try and play any song it just loads continuously. I'm connected to the Internet and tried restarting my phone.

Song forever loading and possible workaround

Hi Last month I had a trouble with long songs loading. It took about 5 minutes to start to play most of the songs. Clearing cache, restarting the phone, redownloading app didn't help.But the problem has gone when I unchecked all checkboxes in privacy settings.Also, I have a problem with desktop vers...

USB Audio Player Pro (www.extreamsd.com) android support for Deezer app

I wish Deezer android app would support the USB Audio Player Pro ( UAPP) driver for OTG USB audio out similar question: http://www.extreamsd.com/forum/showthread.php?tid=100&highlight=spotify

Deezer hifi from premium

Why, when I want to subscribe to Deezer hifi, they send me to the payment page and write that unfortunately you cannot take part in the promotion. How to fix this and make a subscription? Thanks in advance Ms answer.

Upgrade from premium to family

I’ve already requested the upgrade (a week ago) from Premium to Family but I still don’t have access. How could I possibly know when it’s gonna be available?

why my song deleted ????

I have 1000 songs on the list, more than half of the list has been deleted. What should I do ? How do I return a song?

Albums not showing

How come when I search an artist there whole discography doesn't show up? I have to get to albums by finding it in there top tracks and going to the album page that way?

Article Windows/Mac Deezer Desktop App - Bugs/Issues/Workarounds

Our Desktop app can improve, and we need your help This is the topic dedicated to all problems you may face when using our desktop app, big or small. What should I post here? if the app is acting in an unusual way, when you click on the menus and buttons, for example if the player is di...

Payment Issue

I was charged 2 times in a month and I don’t know how to get my money back

Google Home will not play Deezer playlists

When asking google home to play a playlist she says “sorry something went wrong, please try again”.she can play specific songs, but no playlists. I have tried unlinking the account and delinking but this hasn’t worked. Help!!

352.8 khz on Deezer.

Using Deezer Hifi because of my Highend equipment I was very amazed when I was streaming some albums from the 2L label, mostly classical and choir. Normally it's the usual 44.1khz but suddenly... 352.8 khz! And also MQA !! . Switching back and wordward to other albums( checking the system wasn't...

where have my songs gone????

So i pay for the service i have nearly 1000 songs in my favourites. Why is it only allowing me to play 400 of them. All my recent adds have disappeared but still displaying nearly 1000 whats going on? This happens more than i care to mention

Wont let me resubscribe to student account after a change of debit card

Hi I have recently changed my payment card and I had a student account. I recieved an email saying no payment has been taken so I went to update and it says I’m an not applicable for this special feature however I can pay the full amount. Why is this I still fall into the 18-24 age and I linked my u...

All Tracks feature missing from Deezer

Hi Deezer team, I was wondering why there is no more All tracks feature on an artist's page? There's only the four Top Tracks now. That's sad. I loved to just listen to all tracks by an artist and shuffle those.Also, the discography settings isn't working properly, at least for Biffy Clyro. The albu...

Media control keys not working on desktop beta app with Mojave

All as stated, f7, f8 and f9 stopped controlling Deezer player just after macOs update. I use desktop app v0.13.4, cannot really find anything related to media controls in mac settings. Miss those sweet days, when I had no need to open the app to switch the track. healp

deezer account in listening mode on another device but its not.

When I try to play anything it cuts out and I get a message saying my deezer account is in listening mode on another device. I am the only one using it tho and my phone is the only device connected to my account. Have I been hacked? I have tried to remove my phone from my devices but I can’t find...

Problems with Google Assistant and Deezer

… (through the GA iOS app or a GH voice command) as of Dec 11, 2019. However requests to play songs from a given band ("play The Beatles") do work. I am in France with IOS 13.1.3 on an iPhone 6s Google Home mini : syst version: 180518; cast version: 1.42.180518 When I tell GH to play a spec...

Songs skip

Hi. Just got a new Hitachi TV with the Deezer and connected it to my account. Every song skips at exactly 2min 36 seconds. No other connected account is affected.I have looked at all settings, and nothings makes any difference. How can I get the full songs to play?Daniel

Missing albums on web version of Deezer favourites

When I go into Deezer and want to look at my saved albums I only see 40 albums. I need to refresh the page to see all of my saved albums. Deezer needs to fix this. Is this happening to anybody else?

Latest update scrambles music using Chord Mojo

I use Deezer Hifi, for a long time and without problems. However, after the latest Deezer update, playback using Chord Mojo USB DAC and headphone randomly turns into a earbleeding white noise. Quite annoying. Thusfar I have restarted all devises, checked the iOS Sound and Midi settings, nothing work...

Missing songs from playlists on phone.

I have a total of 1160 songs in my playlist. on the desktop version on windows they are shown perfectly. and also on my ipad. but on my android phone i have only 985 songs in that playlist. I tried resetting cache, restarting phone and deleting deezer nothing works….

A big thank you to Deezer

Didn’t see anywhere I can contact you directly… it’s weird. anyway Just wanted to say that when I joined Deezer 3 months ago and they had only an EP instead of a full album that I wanted and I wrote about it and today I find out that the holl album is there wow!!! Thank you! There really should...

Censored music

Similar questions have been asked here but nobody seems to answer them fully. Certain songs such as topanga by trippie redd have been added to my playlist as the explicit version but then are changed automatically by deezer into clean versions. Then when i find the explicit version again and add it,...

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