Subscription and payments

When I click on a song, instead of playing it deezer either just goes through many songs very quickly and never stops or it plays a random track. I have a premium account!!! 

My Family Account which we have had since 2021 lapsed after some payment issues and now that the payment has been made the account is active again but only the admin profile has been restored. The other 3 profiles and the independent account set up by my husband all show plan options when you log in.How do we restore them?2 emails have been sent to the support team over the last week and the lovely AI Melodie simply assures me that an agent will  be in touch after 24 hours but nothing ever happens.Any advice??

I payed for premium but it puts me on another account named amudet but I want  to go on my main account named AudreyGaonach

I’m absolutely aghast at the announced price increase (again!). I’ve been paying 10.99 EUR for the family plan, using only 2 members as Deezer doesn’t have other options. You are now increasing it to 19.99 EUR?!?! That’s almost double the price for absolutely no change in features.  Let’s pretend you are not already significantly more expensive than the other popular streaming service which offers plans for 2 people, can you explain how you justify charging this much in countries like Croatia?

Bonjour,Je vous contacte car j’ai été débitée de 14,99€ à la suite de 3 mois gratuits avant la fin desquels je me suis empressée de réaliser la démarche évitant le renouvellement. D’où mon étonnement face à ce prélèvement. Pouvez-vous m’éclairer et je l’espère effectuer un remboursement face à ce malentendu.Cordialement. 

Dzień dobry, anulowałam okres próbny lecz środki zostały mi pobrane. Bardzo proszę o anulację planu płatnego i zwrot 23.99. Na tą chwilę nie korzystam praktycznie wcale z serwisu

I want to delete all my favourite tracks and restart it but don’t know if there is a clear all button somewhere or will I have to physically go through them all?

I have paid for 1 month subscription and accept the payment on my band app . It is still writen that I did subscribe and I have not get any approval email. To confirm that . 

Hi! I recently joined Deezer and so far it has been easy to navigate. My question is, the subscription fee says it is $11.99 but I am being charged $1.02 extra. Does anyone know why? Is this tax? Which I find it weird being that all my other apps stick to the price they advertise.  I am curious to know why it isn't the amount advertise. TIA

В мене родинна підписка і таке враження що хтось мені взломав аккаунт чи можно то якось перевірити?

Ok so I signed up for a free trial of the premium deezer music app, and I used a prepaid card I knew was empty so that I wouldn't get recharged once the subscription was over (I do this bc Im not the best at remembering to cancel subscriptions), but this scam of an app went into my Google pay and accessed my debit card to pat the $122?!? Wth is up with this? And now they are refusing to refund me... like this has to be all sorts of illegal on deezer's part.

I am trying to sign up for the student subscription of deezer but the links to it bring me to the main subscription page and does not show me the student subscription is there a different page?

Hello! How can i change my country? I don't want see music that recommended for my country

I’ve been trying for three days to upgrade to Premium, but the website won’t accept my Visa. The PayPal link goes nowhere, and I don’t have American Express. Support was no help, saying I had to contact my bank. Bank confirmed there were no issues, and I made an online purchase last night. How are people paying for this?

Similar to https://en.deezercommunity.com/subscription-and-payments-5/can-i-claim-the-vat-back-i-m-based-in-the-uk-80677?tid=80677&fid=5 , I am in need of VAT invoices for my business (I play music at my office).The FAQ is unclear here: https://support.deezer.com/hc/en-gb/articles/115004525565-Find-Your-Deezer-InvoicesI basically need the correct company name + VAT identifier to be present on the invoice.I can’t find any way to configure this in the Deezer system: did anyone find a way to do it?Does anyone have an example VAT invoice from Deezer?

No puedo cancelar la suscripción gratuita por ,12 meses que me dio mercado libre a través de meli+Que debo hacer, ya que ni Mercado libre ni Dezzer me dan la opción de cancelar 

This is the third time in a month I have been randomly logged out to find that my paid subscription has randomly been reset to the free version AGAIN, except this time I had to spend 20 minutes fighting the app to even let me log back in, and I can't find any restore purchase options. I already had to switch to paying through the website. I am not logged into the wrong account. There is no customer service. Fix it it give me back every cent you've gotten for the months of allegedly premium service that you refuse actually provide.

We changed country this summer.I was at some point made aware that I should change my account‘s country, but I forgot to watch for me renewal date, which was December 4th.It is a yearly subscription. From what I read: the procedure should be to cancel my current subscription, and create a new one.Is there a way to “transfer” the remaining 11 months to the new subscription?

I have already bought a subscription from Deezer and it is still asking me to buy a subscription and I have already purchased it 

Hello Deezer Team,I would like to ask for an official clarification about the availability of Deezer Free in two specific countries.Is the Deezer Free (ad-supported) plan currently available in Turkey and Turkmenistan?Some users say the Free plan is not supported in these regions anymore, while others claim it is still active. There is no clear information on the website.Can you please confirm whether the Free plan is officially offered in:• Turkey• TurkmenistanThank you in advance for your help.

I’ve been trying to subscribe to a family plan on my browser for the past half hour but the website (payment.deezer.com) does not react when I press any of the “Start immediately my Deezer Family subscription” buttons. Regardless of the option I choose, the confirmation buttons go absolutely nowhere. I don’t even get a loading symbol, and can continue interacting with the page as if I didn’t press the button at all.Deezer is my favourite of the streaming platforms I've trialled recently but it’s kind of hard to use it if it won’t let me subscribe! How can I fix this?

My email was hacked I can't log on to my email to get the verification code you are sending me to apply my new email everything was linked to the old email even my payment so I would like to get this sorted out please somehow I'd like to link you to my new email

I’m listening to music on my account on my phone. My daughter is listening to music on my laptop and has switched over to *her* account. But despite us playing music on separate accounts, it is routinely stopping and giving me this message:“Why has the music stopped?Your Deezer account is currently being used on another device or page.Your account is strictly personal and cannot be used in multiple locations at the same time. Click below to resume play and pause all other devices.” But I have a family account and both of these accounts are attached. Why am I getting this error?

Every month I pay a double subscription to Deezer via my credit card account. Kindly stop the 2nd payment and reimburse me for all the double payments.