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Answered

Unable to subscribe to Premium plans

  • December 2, 2025
  • 5 replies
  • 31 views
S
One Hit Wonder

I’ve been trying to subscribe to a family plan on my browser for the past half hour but the website (payment.deezer.com) does not react when I press any of the “Start immediately my Deezer Family subscription” buttons. Regardless of the option I choose, the confirmation buttons go absolutely nowhere. I don’t even get a loading symbol, and can continue interacting with the page as if I didn’t press the button at all.

Deezer is my favourite of the streaming platforms I've trialled recently but it’s kind of hard to use it if it won’t let me subscribe! How can I fix this?

Best answer by awesomemac

Hi ​@sandfire12,

That doesn’t sound good. 

Did you try this:

  • Use the browser in private setting;
  • Use a different browser;
  • Use the browser on another device;
  • Clearing a cookies in the browser?

5 replies

awesomemac
Superuser
Forum|alt.badge.img+6
  • awesomemac
  • Superuser
  • Answer
  • December 2, 2025

Hi ​@sandfire12,

That doesn’t sound good. 

Did you try this:

  • Use the browser in private setting;
  • Use a different browser;
  • Use the browser on another device;
  • Clearing a cookies in the browser?
Jaime.Deezer
S
S
One Hit Wonder
  • sandfire12
  • Author
  • One Hit Wonder
  • December 3, 2025

@awesomemac , thank you so much for your reply - your suggestions got it working again! You are certainly as awesome as your name suggests, haha. Thank you!!

Jaime.Deezer
awesomemac
Superuser
Forum|alt.badge.img+6
  • awesomemac
  • Superuser
  • December 3, 2025

Hi ​@sandfire12,

Thank you for letting us know that it worked. You’re welcome. Enjoy the music!

Jaime.Deezer
F
Roadie
  • furkan1482
  • Roadie
  • December 8, 2025

I have the same problem. Both the app and the browser are problematic.

In the page https://payment.deezer.com/?cip=CODE , after entering card details and clicking; the loading symbol turns continuously. In the app, it says something like “there is a problem with subscription...”

awesomemac
Superuser
Forum|alt.badge.img+6
  • awesomemac
  • Superuser
  • December 8, 2025

Please reach out to the Deezer Help Center:

Deezer Support | Help Center, Assistance & Solutions

You can send a message or chat with Deezer Support.

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