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Answered

How to reactivate profiles on a family account after a payment issue

  • February 1, 2026
  • 2 replies
  • 11 views
K
One Hit Wonder

My Family Account which we have had since 2021 lapsed after some payment issues and now that the payment has been made the account is active again but only the admin profile has been restored. The other 3 profiles and the independent account set up by my husband all show plan options when you log in.

How do we restore them?

2 emails have been sent to the support team over the last week and the lovely AI Melodie simply assures me that an agent will  be in touch after 24 hours but nothing ever happens.

Any advice??

Best answer by Nina Nebo

 

 

Hi ​@Kerry Outram !

Probably all Family members have been transferred to Deezer for free.
To reactivate profiles on a Deezer Family account, the account admin must log in, go to Settings > Manage my accounts, and re-invite members.

 

For more useful information, see the articles in the links below

https://support.deezer.com/hc/en-gb/articles/206096891-Add-Someone-As-A-Member-To-A-Deezer-Family-Account

https://support.deezer.com/hc/en-gb/articles/206096901-Log-In-To-Deezer-Family

      2 replies

      Nina Nebo
      Superuser
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      • Nina Nebo
      • Superuser
      • Answer
      • February 1, 2026

       

       

      Hi ​@Kerry Outram !

      Probably all Family members have been transferred to Deezer for free.
      To reactivate profiles on a Deezer Family account, the account admin must log in, go to Settings > Manage my accounts, and re-invite members.

       

      For more useful information, see the articles in the links below

      https://support.deezer.com/hc/en-gb/articles/206096891-Add-Someone-As-A-Member-To-A-Deezer-Family-Account

      https://support.deezer.com/hc/en-gb/articles/206096901-Log-In-To-Deezer-Family

      💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
      Jaime.Deezer
      Community Manager
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      • Jaime.Deezer
      • Community Manager
      • February 2, 2026

      Hi ​@Kerry Outram if you still have problems following ​@Nina Nebo helpful information, you should contact our Deezer Support Team and one of our agents will help with your request.
      Thanks

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