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Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

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1093 Topics
Jaime.Deezer
Community Manager
Jaime.DeezerCommunity Manager
published in Subscription and payments
We are now on Instagram! @Deezerhelp 📲News

Deezer is now closer to you than ever before! Realising that your rhythm shouldn't be interrupted by waiting for assistance, we've decided to launch our official Deezer support page on Instagram! We understand that getting a quick response is essential for you, and reaching out to us in the simplest way possible is too. That's why we've expanded our support networks to Instagram, a place where many of you gather, share, and connect. Now, to get help with your Deezer account, features, or any other technical issues, all you have to do is slide into our DMs 😉 How to reach us? Follow us on Instagram @Deezerhelp #deezerhelp, click the message button, and there you go - our support team will be ready to assist you. Find us on Instagram Quick responses: We strive to respond to inquiries as quickly as possible, so you're never left waiting too long. Friendly service: Our support team is dedicated to spreading positive and helpful vibes. Expert advice: Whether it's a technical question or a f

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archaic_email
Lover
K
Runaway Baby
kribottsRunaway Baby
asked in Subscription and payments
price of a new duo subscription

I am a new subscriber for a Duo account. I started today my one month trial period. Based on Deezer website, I understood that after this one month period I will be paying Eur 15,99 month. Now, in Deezer settings I am told that after this first month I will be paying Eur 18,99 month instead. How come? Sounds a bit like a crooked thing…

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Jaime.Deezer
Community Manager
D
Runaway Baby
DiliRunaway Baby
asked in Subscription and payments
subscribe issue

Hi Deezer Support, I've been paying my monthly subscription without any issues, including last month's payment. However, now I'm being asked to subscribe and pay again, and I can't listen to my music. I logged off and log again its keep saying subscribe again :( Can you please explain what's going on and help me resolve this issue? Thank you.

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D
Runaway Baby
C
Tiny Dancer
Connor SlyTiny Dancer
asked in Subscription and payments
payment

I've been paying monthly and then my app stopped working and said I need to subscribe. It took £107 out my account for a full tear when I selected monthly which is what I have been paying. Now I have the £10.99 per month and the £107 thats gone out my account. I want a refund for the £107 as you're still taking £10.99 out my account.

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Nina Nebo
Deezer Legend
V
Tiny Dancer
Vnlla13Tiny Dancer
posted in Subscription and payments
high subcription rate Philippines

Is there a chance or plan for deezer Philippines to lower back down or to have a equal subscription rate from spotify, apple music, and etc?

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D
Runaway Baby
K
Runaway Baby
King KramRunaway Baby
asked in Subscription and payments
account switched to free from premium

My account is listed as a free account but i just paid for premium July 17. Been a subscription member since 2020.

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bluezzbastardzz
Deezer Legend
4
Runaway Baby
4645roseRunaway Baby
asked in Subscription and payments
error in buy code premium

Hello I face problem in buying code I clicke to the button but it not redirect me the payment page I'm from Argentina

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M
Tiny Dancer
Hairless Ape
Runaway Baby
Hairless ApeRunaway Baby
asked in Subscription and payments
How do i 'add to queue' or 'play next'?

When I'm jus t listening to music I like to scroll through songs I like and queue them up to play. I can't work out how I do this, what am I missing? I'm using the Android version (v6.2.30.88)

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Tiny Dancer
P
Runaway Baby
PtrckRunaway Baby
asked in Subscription and payments
Serait il possible ?

Serait-il possible d'avoir une réponse autre que par un “Robot” qui tourne en boucle et ne transmet pas les questions à des “ s'agents” ? Donc tout simple : quel est mon ancienneté chez DEEZER ? Date d'adhésion toutes formules confondus. Merci … Patrick Coiffard

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Nina Nebo
Deezer Legend
A
Runaway Baby
Ahmed RabieRunaway Baby
asked in Subscription and payments
buy gift card

Hello I face problem in buying deezer premium as a gift is this pupllic problem or only for me ..

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Nina Nebo
Deezer Legend
L
Tiny Dancer
LazaarTiny Dancer
asked in Subscription and payments
Account premium problem

I have deezer premium activated through my operator and it tells me to use the free version.

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L
Tiny Dancer
D
Tiny Dancer
Deezer StanleyTiny Dancer
asked in Subscription and payments
original subscription

I changed my family plan to premium which will change at the end of the month. How do I reverse the decision before it changes.

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GropplerZorn
Deezer Legend
B
Tiny Dancer
blacktipTiny Dancer
asked in Subscription and payments
family plan subscription

I pay monthly for my family plan subscription via PayPal and have done since 2017 next payment due 1st August 2025 yet none of my family profiles are working and it's saying I need to re subscribe! Why!!!! I am in the middle of a paid term! Why is the family account not working?

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B
Tiny Dancer
V
Runaway Baby
VILERunaway Baby
asked in Subscription and payments
paid for deezer this month

I paid this month of deezer until next payment which is in August but it wants me to subscribe. Tried to uninstall and reinstall and also log out then back in and nothing seems to be working.

163
Nina Nebo
Deezer Legend
A
Runaway Baby
Atticus JaxRunaway Baby
asked in Subscription and payments
Paid Family subscription showing as free

I've been using deezer for years and have been on deezer family for 5 years now. The app is now behaving like I only have deezer free and isn't showing family as an option. I have checked my payments and all my recent payments have gone out successfully. Any fixes? Or is this a deezer issue? Thanks

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Nina Nebo
Deezer Legend
Y
Runaway Baby
YacoubRunaway Baby
asked in Subscription and payments
deezer family

Having issues saying that I'm a free user, but I'm buy the family package?

111
Nina Nebo
Deezer Legend
C
Runaway Baby
Charlie MikeRunaway Baby
asked in Subscription and payments
Exclusive offer Premium 4,99€/month for 3 months doesn’t work ???

Exclusive offer Premium 4,99€/month for 3 months doesn’t work ??? When I click on subscribe it goes directly to 14,99€/month ???

131
GropplerZorn
Deezer Legend
Z
Lover
ZaznetkhersonLover
asked in Subscription and payments
Deezer Hifi issue at Ukraine

Hellow. My friend have an issue with subscribe plans at Ukraine. I’m nov using Deezer Family Hifi Plan. He want use this plan to, but at his subscribe seetings this plan not exist. How he can create own hifi family subscribe. His account id - 6533779441 his account I’m adding screenshot from my subscribe center and his subscribe center. my account

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Tiny Dancer
N
Tiny Dancer
nbolinTiny Dancer
asked in Subscription and payments
How do I delete my Deezer account? (only for Deezer Free)

Im trying to delete my free deezer account but i cant because im not subscribed, is still possible to delete it ?

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J
Tiny Dancer
D
Runaway Baby
djganeshRunaway Baby
asked in Subscription and payments
How to change currency?

Hi, I had a previous debit card in GBP and I updated my card with a French Debit Card in EUR for my Premium account. The amount due is still in GBP. How can I change the currency for monthly invoices from GBP to EUR please ? Thank you!

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D
Runaway Baby
A
Tiny Dancer
alexpoltava123Tiny Dancer
asked in Subscription and payments
Нашел ошибку в переводе на Украиский язык

Добрый день. Нашел грубую ошибку в написании слова ( не верно написано слово "друзів" Подаруєте мені рік підписки ? А я Вам скажу де саме. Дякую

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Nina Nebo
Deezer Legend
M
Runaway Baby
marc.carrotRunaway Baby
asked in Subscription and payments
Offre non prise en compte

J’ai souscrit a l’offre deezer 7,49€ pendant un an mais j’ai été prélevé de 14,99€. Pourquoi ?

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Nina Nebo
Deezer Legend
A
Runaway Baby
Alexandre BurbanRunaway Baby
asked in Subscription and payments
Invitation Deezer family

Dear Sir or Madam, I recently ordered a Deezer family account. I shared the link with my family. My brother had no problem opening it. My father has a problem. He received a message telling that he needs to be in the same country as mine. We both live in France and we can't find a solution to fix this problem. Can you help us with that please? Regards,

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GropplerZorn
Deezer Legend
R
Runaway Baby
RobiRobiRunaway Baby
asked in Subscription and payments
Deezer Premium

Olá fiz a mudança do plano Free para o plano Premium, porém nenhuma das minhas contas, foi atualizada para Premium ambos continuam como free, como fazer o estorno ou resolver esse problema.

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Nina Nebo
Deezer Legend
C
Runaway Baby
Camila SantiagoRunaway Baby
asked in Subscription and payments
Deezer premium tim

Tenho conta pós paga na Tim e pago um valor adicional para ter o deezer premium,.porém.nao ativa.

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Nina Nebo
Deezer Legend

Hits of the moment

TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement