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  • 1,053 Topics
  • 4,567 Replies
1052 Topics
Jaime.Deezer
Community Manager
Jaime.DeezerCommunity Manager
published in Subscription and payments
We are now on Instagram! @Deezerhelp 📲News

Deezer is now closer to you than ever before! Realising that your rhythm shouldn't be interrupted by waiting for assistance, we've decided to launch our official Deezer support page on Instagram! We understand that getting a quick response is essential for you, and reaching out to us in the simplest way possible is too. That's why we've expanded our support networks to Instagram, a place where many of you gather, share, and connect. Now, to get help with your Deezer account, features, or any other technical issues, all you have to do is slide into our DMs 😉 How to reach us? Follow us on Instagram @Deezerhelp #deezerhelp, click the message button, and there you go - our support team will be ready to assist you. Find us on Instagram Quick responses: We strive to respond to inquiries as quickly as possible, so you're never left waiting too long. Friendly service: Our support team is dedicated to spreading positive and helpful vibes. Expert advice: Whether it's a technical question or a f

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archaic_email
Lover
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Runaway Baby
Nic3Runaway Baby
asked in Subscription and payments
I see a withdrawal from Dir Market-Continuity

Hi, I have a Deezer subscription, and I was checking my payments. I now see monthly withdrawals/payments to Dir Market-Continuity, does anybody know if that is still the correct name of the payment of the subscription? It also says: Google*Google Play app G.Co/Helppayä IRL Does anybody recognise this? Best regards, Nic

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Runaway Baby
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Tiny Dancer
RtluccasTiny Dancer
posted in Subscription and payments
Deezer Premium 3 meses grátis

Nnm

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Alfredo.Deezer
Community Manager
A
Tiny Dancer
alrefaishahed8Tiny Dancer
asked in Subscription and payments
stop paying

Hi, I have never used Deezer Prime and my credit card has been charged twice and I want to stop this and check from the email if someone really has my card information and if they are using it to pay via Deezer or if there is a problem with my card.

282
CharlyMX
Deezer Legend
T
Runaway Baby
taat_aRunaway Baby
asked in Subscription and payments
When choosing a song, a random track starts to play instead

It started only recently. But when i want to choose specific song sometimes it happens, that completely random song starts to play, insted of the one that i picked. And after i press on the song that i wanted to play again it's okay.

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Alfredo.Deezer
Community Manager
Theeprox
Runaway Baby
TheeproxRunaway Baby
posted in Subscription and payments
DEEZER DOES NOT OFFER OFF-LINE LISTENING EXPERIENCE - ITS ALL DECEPTIVE MARKETING

Lets get one thing clear!! the DESKTOP APPLICATION ONLY FUNCTIONS WHEN YOU ARE ONLINE. IT WILL NOT FUNCTION WHEN YOU ARE OFFLINE. IT CLOSES The DEVS are lying and so are THE COMMUNITY ASSISTANCE TOO with their replies. They have been lying for years with the deceptive (off-line listening experience). wE SHOULD JUST CROWN THEM FOR BEING WHO THEY ARE!!! Deezer does not let you listen to your music offline. Period!! Be it a handheld device or desktop, You will not have access to your music once you go offline. I repeat!! There’s thousands of users reporting the matter and there’s replies from thousands of people on question about the offline mode if you take time and scroll down and the issue goes for more than 3 years. What a deceptive marketing about offline experience!! Phucking hell!!! Family subscriber.

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Theeprox
Runaway Baby
B
Runaway Baby
BaybARunaway Baby
asked in Subscription and payments
HiFi in Ukraine

I hooked up a test subscription. I like the service, I wanted to connect to HiFi subscription from the second month, but it is not available in Ukraine. Why so? Why can't I listen to Flac? But for other countries it is available Maybe I'm doing something wrong? That's all that's available. But, if you log out of your account, you will have a choice between premium, family subscription and hifi version.If I select the hifi version and log in to my account, I get the message that it is not available to me. Why?

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B
Runaway Baby
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Tiny Dancer
Luis Enrique LizcanoTiny Dancer
asked in Subscription and payments
payment

Dear Deezer Support, I am writing to inform you that I canceled my Deezer subscription, but I was still charged on March 19th for a service I did not use or enjoy. I only just noticed the charge on my bank statement, and my account has not been upgraded despite the payment. Could you please issue a refund for this charge? My name is Luis Enrique Lizcano. Thank you for your attention to this matter. Sincerely, Luis Enrique Lizcano

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GropplerZorn
Deezer Legend
C
Runaway Baby
ca1000pRunaway Baby
asked in Subscription and payments
ABONNEMEnt

j'ai pris l'abonnement mais je n'ai pas eu l'essai gratuit je souhaite être rembourse

51
Nina Nebo
Deezer Legend
Mr. Jahrami
Lover
Mr. JahramiLover
posted in Subscription and payments
Why Doesn’t Deezer Have Local Pricing Anymore?

Back in 2019, Deezer had local pricing per region, making it competitive with other streaming services. But suddenly, all prices were standardized at $11.99, which for us meant a 400% increase. This change has made me unsubscribe from time to time and switch to other services. Also, what happened to local playlists? Deezer used to have curated playlists for each region that were regularly updated by editors, but they seem to be gone now. What do you guys think of Deezer’s pricing plans? Do you feel like you’re getting what you pay for? Are the features introduced and the pace of updates worth the price? Let’s discuss!

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Alfredo.Deezer
Community Manager
jpalacio
Runaway Baby
jpalacioRunaway Baby
asked in Subscription and payments
Deezer Trio with a gift card?

Hi everyone, I'm a current user of the Deezer Trio plan. I was wondering if it's possible to extend my subscription by using a Deezer gift card or a promotional code. Has anyone had experience with this, or does anyone know if this is supported? Thanks in advance for your help!

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jpalacio
Runaway Baby
S
Tiny Dancer
Sergio RodasTiny Dancer
asked in Subscription and payments
charge

Hello there I was charge for the subscription and was advertised that one month free and got charge please help

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GropplerZorn
Deezer Legend
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Runaway Baby
roburRunaway Baby
asked in Subscription and payments
Robur

Dobrý večer, Nemôžem sa prihlásiť.

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Nina Nebo
Deezer Legend
L
Runaway Baby
Lungile MabumbuluRunaway Baby
posted in Subscription and payments
Deezer is not catering to DJ’s via the DJ Player Pro app or any DJ app on IOS anymore

Deezer is not catering to DJ’s via the DJ Player Pro app or any DJ app on IOS anymore. Cant even teach my daughters the artform due to this inconvenience. Please do something about it as i’ve been a subscriber for years to your company. And your support team is not even taking this matter seriously.

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L
Runaway Baby
J
Tiny Dancer
jaycraze51Tiny Dancer
asked in Subscription and payments
3 months for price of 1 offer not working

I recently received a email offering me 3 months for the price of 1 but when I click to accept the offer and sign in it offers 2 month free . I’m within the qualifying dates for the promotion can seem up redeem the offer

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GropplerZorn
Deezer Legend
Z
Tiny Dancer
ZvfTiny Dancer
asked in Subscription and payments
Prevent family members switching profiles

Hi, I've just subscribed to Deezer family I would like that each profile will login directly to his profile and not be able to switch to other profile Is it possible ? Thanks

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I
Tiny Dancer
TamaraCWG
Runaway Baby
TamaraCWGRunaway Baby
asked in Subscription and payments
Can I make a kids profile on Duo?

Hi, I want to create a kids profile for my daughter but it's just the 2 of us and I don't want to pay for a 6 account family plan when I can just pay for Duo... I just can't seem to find out if kids profiles are available on Duo? Thanks for the help Tamara

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TamaraCWG
Runaway Baby
S
Runaway Baby
sullyRunaway Baby
asked in Subscription and payments
why deezer is not working on Sonos?

I’ve been Deezer premium customer for 8 years and still can’t find a way get help? I’ll try here. I'm confused I thought I was on premium and see I’m on trio, have no idea difference’s is I want the best quality…I thought premium was. Deezer is not working on my Sonos…….atm…….I just noticed Sonos say you must use premium on there system for it to operate. is there problem Deezer and Sonos atm? Surely there can’t be I’d get a message service is down surely why am I transferred to trio ? I’ve been very happy Deezer over years kind regards Sully

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S
Runaway Baby
G
Runaway Baby
GerasichkynRunaway Baby
asked in Subscription and payments
money back

Please, give money back, I don’t have Hi Fi , a will pay again from pc

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Nina Nebo
Deezer Legend
K
Runaway Baby
KirkuRunaway Baby
asked in Subscription and payments
Unfair subscription costs of loyal customers versus internet price plans.

I am disappointed that Deezer increases my subscription yet offer the same plan £3 a month cheaper in the internet. This is not how to treat loyal and longterm customer. There no real means to contact or have a discussion with anyone from Deezer. We have now cancelled our plan due to this unfair and disrespectful behaviour towards loyal customer.

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K
Runaway Baby
O
Runaway Baby
ohnoRunaway Baby
asked in Subscription and payments
Redirected to offers after choosing profile on fire tablet

When logging in to deezer using the Silk browser on a amazon fire tablet, after selecting the profile I’m redirected to an “offers” page. Same when I then try to open the player. All other devices work just fine.

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Jaime.Deezer
Community Manager
T
Runaway Baby
Teresa HenshawRunaway Baby
asked in Subscription and payments
I can’t seem to cancel my subscription thought I just was getting one month free

I can’t seem to cancel my subscription. I thought I was only getting one month free. I can’t find it on my profile where I can’t cancel it.

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awesomemac
Deezer Legend
G
Runaway Baby
georges naderRunaway Baby
asked in Subscription and payments
from Duo to Family

Hello, I created a family account and want my family to join. However one member subscribed to a duo account yesterday . Can I add him to the family and he gets his refund for his subscription . He only did it yesterday so not even 24h hour ago, but he is unable to join the family account because he already has a duo account now. How can he join the family account and get a refund for his duo?Thank you

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Nina Nebo
Deezer Legend
C
Runaway Baby
Christopher MichaelRunaway Baby
asked in Subscription and payments
Unable to start a free trial, Melodie the AI bot is no help

I’ve tried 3 times, on 2 different computers, to sign up for a free trial. I get an error. I reached out to support and have only received replies from the AI bot Melodie. She keeps creating me new tickets and no real person gets in touch with me. The collection of ticket numbers I have accumulated: 7998377 7998375 7998368 7996610

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C
Runaway Baby
F
Runaway Baby
fabienoffRunaway Baby
asked in Subscription and payments
Andrey

Hello. I can't add members to my family subscription.

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GropplerZorn
Deezer Legend

Hits of the moment

TERMS OF USE DEEZER COMMUNITY SITE