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  • 1,003 Topics
  • 4,455 Replies
1003 Topics
Jaime.Deezer
Community Manager
Jaime.DeezerCommunity Manager
published in Subscription and payments
We are now on Instagram! @Deezerhelp 📲News

Deezer is now closer to you than ever before!Realising that your rhythm shouldn't be interrupted by waiting for assistance, we've decided to launch our official Deezer support page on Instagram!We understand that getting a quick response is essential for you, and reaching out to us in the simplest way possible is too. That's why we've expanded our support networks to Instagram, a place where many of you gather, share, and connect.Now, to get help with your Deezer account, features, or any other technical issues, all you have to do is slide into our DMs 😉How to reach us? Follow us on Instagram @Deezerhelp #deezerhelp, click the message button, and there you go - our support team will be ready to assist you.Find us on InstagramQuick responses: We strive to respond to inquiries as quickly as possible, so you're never left waiting too long. Friendly service: Our support team is dedicated to spreading positive and helpful vibes. Expert advice: Whether it's a technical question or a feature

5984
archaic_email
Lover
8 months ago
J
Runaway Baby
Jodaiza M. PerezRunaway Baby
asked in Subscription and payments
Why i have pending payment? when i click on 'Free Trial subscription'

the page says its free trial which i have click but now i can’t download anything cuz deezer took it as a pending payment which i need to pay now? 

82
turhost
Tiny Dancer
6 hours ago
E
Runaway Baby
ExanimeRunaway Baby
asked in Subscription and payments
From Canada using Deezer when travelling to the USA

I just registered for Deezer Family plan, we are from Canada and all live together.Initially, I attempted to register my fam while we were vacationing in the USA, it was a disaster. All that is behind us and the registration while we were all together back in Canada went OK, however I was told by a Customer Service agent from Deezer that, as a Canadian family, if I were to travel to the USA, Deezer would outright stop working for us.Is this true? does Deezer only work in the country you have been registered?

142
E
Runaway Baby
21 hours ago
P
Tiny Dancer
Psav2005Tiny Dancer
asked in Subscription and payments
id like my money back

 

172
hostingraja
Tiny Dancer
4 days ago
A
Tiny Dancer
Abiw.17Tiny Dancer
asked in Subscription and payments
Subscription not working

I have had deezer premium for a very long time and usually have no issues but at the start of the month i was charged like always except my deezer is showing as the free version. I have attempted to restore purchases but am still being shown the same free version. This happened after i was randomly signed out at the start of the month. I haven’t had time up until now to contact you but it has been a major inconvenience and i am very upset that i have paid for a service i am not receiving. I hope this can be resolved quickly as i am travelling tomorrow and have severe anxiety which is only calmed by music when i am in public. Thank you 

91
Jaime.Deezer
Community Manager
6 days ago
F
Runaway Baby
fgflanRunaway Baby
asked in Subscription and payments
Why send me an offer then find out it's not what it seems

It really annoys me when companies offer you a discount and then when they’ve got your attention take it away.In an email today Deezer offered me 3 months for the price of 1 and when I clicked on the link it turns out you only get 1 month free. There is no excuse, they’ve sent the offer to an email I used to subscribe to Deezer a few years ago. Why send out false offers?

1895
Jaime.Deezer
Community Manager
6 days ago
L
Tiny Dancer
LaurenceVTiny Dancer
asked in Subscription and payments
why can't I keep my family members when renewing my accout?

Hello, I have a family account that I revew every year with a gift card.I wasn’t paying attention about the deadline and didn’t have a notification that the year was over and when I renewed it a few hours later I had “lost” all my family members and had to send them a new link for them to join my account.I remember it was the same last year and they had trouble losing this link (didn’t remember their passwords, coudn’t find the link I had sent when they tried to use deezer….)Would it be possible when I pay to get both my playlists and my “family” back? Best reagrds 

383
sitecountry
Tiny Dancer
10 days ago
B
Runaway Baby
Biacosta890Runaway Baby
asked in Subscription and payments
I NEED HELP

My account it’s for email. but my Deezer premium it’s for my number phone, and I changed it.so I l have the login because I have the email, but I need change on settings my number and I don’t know how do this.  please help me 

102
Jaime.Deezer
Community Manager
10 days ago
B
Runaway Baby
braileyembroiderysolutionRunaway Baby
asked in Subscription and payments
deezer took my money

I have been going back and forward with Deezer for 3 weeks about my free trial I just wanted to try it out and they promised me it wouldn’t happen and i finally did and now i can’t get my money back this is what i feared it is so frustrating to be lied to after be reassure that it wouldn’t happen now im out 16.19 and apple saying that they ruling is final I had contacted my bank to do a dispute but to go through all the hassle after speaking with Deezer about this issue so many times 

356
Jaime.Deezer
Community Manager
16 days ago
A
Tiny Dancer
AlexeyporutskiyTiny Dancer
asked in Subscription and payments
Hi Fi подписка на целый год.

Здравствуйте, как можно подписаться на HiFi формат на год?

161
Nina Nebo
Deezer Legend
17 days ago
Hairless Ape
Runaway Baby
Hairless ApeRunaway Baby
asked in Subscription and payments
How do i 'add to queue' or 'play next'?

When I'm jus t listening to music I like to scroll through songs I like and queue them up to play. I can't work out how I do this, what am I missing? I'm using the Android version (v6.2.30.88)

536152
A
Tiny Dancer
17 days ago
G
Tiny Dancer
Gholamreza MohammadyTiny Dancer
asked in Subscription and payments
coworkers account

We are 5 people in different locations and we are nomad , but we have problem for sharing family account 😭 , is there any solution?  We wanna get the one year subscription for family, One of us is in Vietnam, 2 in Iran and one in Canada , one in Cambodia 

131
GropplerZorn
Deezer Legend
18 days ago
L
Runaway Baby
Liz Sj-KaomiRunaway Baby
asked in Subscription and payments
refund

I want a refund. I recently switched to duo . I was using the premium account and upgrade to family when i thought it was duo. Today i finally saw it. I was charged for the premium $13.55 on the 8th, then again charged $22.59 for family on the 11th. why am i not getting any of my money back?. Ive spent $36.14 on deezer in one week. No backpay transactions on my account. 

323
Leonídia.Deezer
Community Manager
18 days ago
O
Runaway Baby
ozziekRunaway Baby
asked in Subscription and payments
Unable to update my payment method - Argentina

Hey! So, my payment method (card) has expired, so I was trying to update it. I have tried around 4 debit/credit cards, none of them was accepted with the message saying “Your transaction has failed, please retry with another payment method”. I have contacted customer support which was absolutely unhelpful: her whole response was “It seems like your account was flagged, try another payment method” lol. After explaining that there isn’t any other payment method available for me, she never replied anymore… I am doing my best to stick up with Deezer and not move to other platform like Spotify, but this lack of any help really bumps me out tbh… For around 5 days I am without Deezer, and there is no help whatsoever on how to solve it. For 6 years I have been using Deezer the same payment method, I really don’t get what’s the issue now… 

151
Nina Nebo
Deezer Legend
19 days ago
G
Runaway Baby
gokiiiRunaway Baby
asked in Subscription and payments
yall messed up

it said you get 1 month for free as a new account but it took me money

151
GropplerZorn
Deezer Legend
20 days ago
A
Runaway Baby
Alison.GreenwoodRunaway Baby
asked in Subscription and payments
no account access

Have lost access to our email account linked to Deezer and Deezer have locked our password as apparently suspicious activity on the account. How do we access Deezer now?Tried to contact support and haven't given us any help apart from login and get a code sent to the email address, which we can't access anymore!

252
A
Runaway Baby
20 days ago
K
Runaway Baby
krystian12Runaway Baby
asked in Subscription and payments
if i cancel my subscription can I use deezer until next billing?

Question as stated in the title. In my region deezer free is unavailable so I wouldn't be able to transfer my playlists to another streaming service.

161
Nina Nebo
Deezer Legend
22 days ago
B
Runaway Baby
braileyembroiderysolutionRunaway Baby
posted in Subscription and payments
trying to take my money out my account

Yes I am a new customer and I wanted to see if deezer was it better than Spotify so i decided to try the promotion they got where it say try it and then your next payment will be 14.99 I was advised by other Spotify customers that deezer would try to take my money if i tried to sign up but i wanted to give deezer a chance and soon as i tried to sign up for the 1 month for free deezer tried to take 16.19 out my account my email is  (removed for security purposes) is it just a ripoff or deezer not aware of this issue happening I travel a lot and I’m a blogger and I just wanted to see which music platform was better I can honestly say that with Spotify when they say a free month than you get billed I know that is true and the price is cheaper but i can’t even Judge or speak on deezer because as a first time listener instead of honoring the 1 month free and then charging they already tried to take money without me even having the chance to listen is this really the way deezer work with all

345
Leonídia.Deezer
Community Manager
22 days ago
B
Runaway Baby
braileyembroiderysolutionRunaway Baby
posted in Subscription and payments
i cant acces premium

It still want let me and I have tried everything even try to pay because it want let me get the free trial I have been been back and forth with Deezer for almost two weeks and I have contacted Deezer on multiple occasions 

61
Nina Nebo
Deezer Legend
23 days ago
S
Runaway Baby
SakiiRunaway Baby
posted in Subscription and payments
zdravo, mogu li znati zasto mi je odjavljen nalog?

Zdravo, koristila sam Deezer godinu dana i placala redovno, skidali su mi sa kartice. Zasto mi ne nalog odjavljen? I kaki mogu vratiti svoj nalog j nastaviti da ga placam i koristim?

192
Leonídia.Deezer
Community Manager
23 days ago
M
Runaway Baby
Monique.ViljoenRunaway Baby
asked in Subscription and payments
Subscription changed

I changed my subscription from Premium to Duo on the same day. Both amounts were debited from my account. That does not seem correct.

111
Nina Nebo
Deezer Legend
24 days ago
T
Runaway Baby
tomrossi337Runaway Baby
asked in Subscription and payments
remboursement

Bonjour, j’ai été connecté sur un e-mail et donc été débité sur mon compte de 15euro alors que je ne voulais pas cette adresse mail et je voulais tout d’abord bénéficier des 3 mois gratuit je demande alors un remboursement si cela est possible car je ne veux pas bénéficier de ce mois payant avant d’avoir essayer pendant 3mois.

111
Nina Nebo
Deezer Legend
25 days ago
J
Runaway Baby
Julie2502Runaway Baby
asked in Subscription and payments
Abonnement etudiant

J’avais l’abonnement étudiant pendant 1 an et depuis 11/24 je dois payer l’abonnement premium alors que je suis toujours étudiante ! Je n’ai plus accès aux tarifs étudiant et je ne comprends pas pourquoi. Je suis en règle sur Unidays. Pouvez vous m’aider svp 

161
Nina Nebo
Deezer Legend
26 days ago
A
Runaway Baby
Alina BelikRunaway Baby
asked in Subscription and payments
subscription

Good afternoon , I would like to cancel the subscription and refund the money for it. I accidentally paid

121
Nina Nebo
Deezer Legend
27 days ago
Ö
Runaway Baby
Özgür GöçerRunaway Baby
asked in Subscription and payments
yıllık ödeme yapamıyorum

Deezer yıllık premium üye olamıyorum. Uygulama yıllık ödeme almıyor. Bunu bilgisayardan denedin ödeme almıyor. Sebebi nedir? Neden premium yıllık abone olamıyorum?Kart bilgilerim tamamen doğru. 

243
Nina Nebo
Deezer Legend
27 days ago
TERMS OF USE DEEZER COMMUNITY SITE