Error MS1002

I have a fairly new account.. about a month old, and I recently got an error MS1002.  from what I understand, it has to do with fraudulant accounts. this is puzzling to me.  I do use a VPN on occasion, I pay a premium deezer account (I just ditched Spotify due to political reasons) .   

I have contacted customer support about a week ago and and had little results… the only real communication was a request of a screenshot of the error…  then no response since then.  and I still cannot play any music (same error MS1002).   I have tried changing my password, deleting my cache (both the android app and the windows app)

This frustrates me because I have paid for my subscription and I just want to listen to music.  Has anyone else received the same error?  If so, have you gotten it resolved?