subscription issues

Hello! I’m a member of a Deezer family plan, and recently started running into an issue where deezer emailed me to say my subscription was ending. No one else in my family plan has received these emails, and the person who owns and pays for the plan says there’s no issue on their end and that its paid. Deezer are now giving me regular annoying popups saying my subscription is ending and requiring me to hit an “i’ll stay!” Button and its making me worry i’ll lose access to my music. What can be done to fix this?