Subscription and payments

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Only one familymember (te main admin profile) uses Deezer. We want to change it to premium. How? The website doesn’t give this option. 

I didn't know I payed for Deezer , and I'm tight on money this week, I need a refund back asap please. Right away if possible. Got a bill to pay today. 

Recently I had a subscription Family + hifi I Subscribe it in Russian( i locate in Ukraine)(now it unawelble in Russia) In Ukraine versione I dont see this type of subscription. So how can I resubscribe to family+ hifi?

New-ish user here, switched from Spotify a couple of weeks ago but still hesitant to go from Free to Premium because of prohibitive subscription prices and the non-availability of a couple of my favorite podcasts in the app. This afternoon, though, I received this marketing email from Deezer:The advertised Deezer Premium subscription price is PhP129/month. That’s about US$2.5/month. Yet when I clicked the link, here’s where I was led to:No PhP129/month rate in sight. That’s a steep difference between about US$2.5/month and US$10.99/month.What kind of spammy deceitful advertising are you doing, Deezer?

Hi. I'm Sevara and I currently live in Uzbekistan, but my card was registered in Russia. I don't have another one. I used to pay 189 rubles which is very affordable, now the payment is 6 times more if I look it up on your website. Also the payment of course is not working. What should I do now? Music is almost the only one thing that helps me to live through this crappy times. Help me please, thank you

What type of accoun suits best for me?

Hi, I just noticed that HiFi has been finally integrated into Premium subscription here in Poland. But since I'm still paying for my 'old' Premium subscription, I have no access to HiFi yet.Back when HiFi was a separate offer, you could upgrade even if the previous subscription hadn't come to an end yet. Now you obviously can't because both offers have merged into one.So what should I do now to have access to HiFi? Wait until the end of my current subscription and then subscribe to the new offer? Is there a faster way to upgrade?

My deezer doesn't display forward and reverse arrows 

Hi, I tried to pay for my Premium using a Belarusian card on Paypal while I'm in Poland. The payment went through, and the card was charged, but then I got a screen telling that I need to change the country or the payment method and that my card hasn't been charged yet (though it already was). In the end, I've paid the fee, but the Premium is still off, can you please make a refund?

In the Philippines is the price for the Family plan 195 pesos or 18 dollars?I signed up for the Family plan trial but instead of having future monthly charges of PHP 195.00 as reported by other Philippine customers, I was told that I would be subject to a monthly charge of USD 17.98.  That is an enormous price difference.   

Hi all, I have a premium subscription for almost two years. And recently hifi was added but I can not see this option on any device.How can this be enabled?Thank you,Jeroen 

this is the only option present in the sharing preferences screen

As per the e-mail that you send me: Starting from your next invoicing after 19/4/2022 , we'll add HiFi audio quality sound to your plan, so you can enjoy the music you love as if you were right in the recording studio. With HiFi audio, your favorite tracks have a wider dynamic range and benefit from better instrument separation. They sound crisper and better than ever. HiFi audio is a deluxe music experience that you're going to enjoy across all your devices, from the desktop app and web player to any iOS or Android smartphone. HiFi audio will also be available on Xbox, Chromecast, Sonos and your other compatible devices. To further support our efforts to provide you with the best service, best sound quality and exclusive content, we'll be increasing the price of your Deezer Family subscription by MXN 100.00   It’s a great idea to have Hi-Fi, but I was just fine with the qualit

Hi. My email address changed from zabeth.leroux@csra.com to melerex@protonmail.com  Please can you do the necessary updates and let me know? I already updated my contact number.  Best ME LE ROUX

It would be really great if there were more plan options. I don’t need 6 accounts so can’t see the need to pay almost $20 a month. Being able to have 2 accounts for slightly more than I already pay would be convenient for just myself and my spouse. I could have sworn this used to be an option, but maybe my mind is tricking me. 

Hi, I from Ukrainian. In my settings country is  Russian. I pay for subscription Ukrainian card. Can I change my country to Ukraine ?

Bonjour, jai souscrit depuis maintenant plus de 6 mois à l’abonnement Deezer Étudiant. Pourtant t’aoute à l’heure alors que j’étais connectée à mon compte (duquel je ne me suis pas déconnectée) l’application m’informe que je ne possède que la version gratuite de Deezer alors que le payement de 5,99€ à bien été effectué le 20/03/2022. J’aimerai pouvoir avoir accès aux fonctionnalités que je paye. Je vous joint une capture d’écran du payement accepté et de l’erreur qui s’est produite.  merci de votre compréhension. 

I have been in the family subscription for 2 years or longer now. My bank accou t was debited on 16 March 2022 with the family subscription. Now Deezer says that I am on "free" subscription as my deezer has expired. What can be the issue? 

I subscribe to the premium service through my mobile provider. I have opened my app and it has changed from a premium account to a free account. I cant understand how this as happened as i am still paying my subscription to three. Has anybody have any ideas thanks

I have had a family Plan for a few years now and paid monthly for it I just paid to renew new for another month..... Today ads started playing... It told me I had to sign up for premium for the ads to stop so I did I paid almost a $100 for a year..... Then it canceled my family... And to renew my family it cost me another $18 I had to resign up..... So I would like to have my $100 back that I paid for the premium if I can't even have my family on it and if ads continue to work I will cancel Deezer

I have recently paid a subscription but had my family premium account removed. Can you please explain why?

Hello,I have had a running family subscription at Deezer and Deezer got paid via paypal on a monthly basis. They just deducted it from my PayPal account. As far as I am concerned it was working fine and all were happy.Suddenly, this Month in March, I was downgraded to Deezer “Free” and was informed my subscription had ended. Now I received the offer to re-subscribe, but at a higher price. 16,99€ versus 14,99€ before.I read about the price increase, but that it would only be for new customers.I feel like being cheated on, as I was a loyal customer and always paid my bill. I feel inclined to switch service. I never got a note that my service would expire.Does anybody else experience the same?

Hi.I had a payment for family subscription go out on 25.03.2022. My account is only showing as free status. Could you please tell me whats going on. I have followed the instructions, but nothing happening . ThanksMatt 

Good afternoon, I want to clarify one point, I used a hi-fi subscription, but at one point it was replaced with a dizer premium and I no longer had the opportunity to switch to hi-fi again.  Please tell me how to solve this