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Answered

deezer choose wrong account

  • February 28, 2026
  • 5 replies
  • 39 views
L
Guitar Hero

Deezer stopped it's contract with A1 Croatia (or vice versa) and I had to subscribe to deezer directly. I used to be in deezer family and I wasn't the main account so when I logged in and choose the free first month deezer didn't choose to use my account but the admin's . How do I switch those two and get my old account back? 

Best answer by Nina Nebo

 

Hi!

No I haven't canceled it was canceled for everyone that had that contract. There is no deezer free for Croatia as they politely informed me, so i had to give my card info and choose subscription, take the first free month just to see that my admin account was chosen instead of my account that was logged in to on my phone.

 

According to what you said, I think you are still on the Deezer Famly subscription since you are still an admin.

It is best to contact Deezer support, as we are an open community and do not have access to your account

 

https://support.deezer.com/hc/en-gb/requests/new?ticket_form_id=360000057869

    5 replies

    Nina Nebo
    Superuser
    Forum|alt.badge.img+16
    • Nina Nebo
    • Superuser
    • February 28, 2026

     

     

    Hi ​@Luka Ovcaricek !

     

    Have you canceled your Deeze Family subscription via A1 and Wait for the Service to Revert to Deezer Free ?

     

    💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
    L
    Guitar Hero
    • Luka Ovcaricek
    • Author
    • Guitar Hero
    • February 28, 2026

    Hi!

    No I haven't canceled it was canceled for everyone that had that contract. There is no deezer free for Croatia as they politely informed me, so i had to give my card info and choose subscription, take the first free month just to see that my admin account was chosen instead of my account that was logged in to on my phone.

    Nina Nebo
    Superuser
    Forum|alt.badge.img+16
    • Nina Nebo
    • Superuser
    • Answer
    • February 28, 2026

     

    Hi!

    No I haven't canceled it was canceled for everyone that had that contract. There is no deezer free for Croatia as they politely informed me, so i had to give my card info and choose subscription, take the first free month just to see that my admin account was chosen instead of my account that was logged in to on my phone.

     

    According to what you said, I think you are still on the Deezer Famly subscription since you are still an admin.

    It is best to contact Deezer support, as we are an open community and do not have access to your account

     

    https://support.deezer.com/hc/en-gb/requests/new?ticket_form_id=360000057869

    💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
      L
      Guitar Hero

       

       

      Hi ​@Luka Ovcaricek !

       

      Have you canceled your Deeze Family subscription via A1 and Wait for the Service to Revert to Deezer Free ?

       

       

      L
      Guitar Hero

       

      Hi!

      No I haven't canceled it was canceled for everyone that had that contract. There is no deezer free for Croatia as they politely informed me, so i had to give my card info and choose subscription, take the first free month just to see that my admin account was chosen instead of my account that was logged in to on my phone.

       

      According to what you said, I think you are still on the Deezer Famly subscription since you are still an admin.

      It is best to contact Deezer support, as we are an open community and do not have access to your account

       

      https://support.deezer.com/hc/en-gb/requests/new?ticket_form_id=360000057869

      I have already contacted them, now waiting for a response. 

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