Skip to main content

Other devices

For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

  • 551 Topics
  • 5,631 Replies

Recommended (1)

552 Topics
Jaime.Deezer
Community Manager
Jaime.DeezerCommunity Manager
published in Other devices
Deezer x Sonos

As some of you may already know, Deezer entered into a long-term partnership with Sonos earlier this year. Since April, Deezer's streaming radio service, Sonos Radio, and its subscription service, Sonos Radio HD, have provided an extensive, curated music catalog. We in the Community team therefore want to take the opportunity to start a cooperation here too 💪. Sonos also has a 👉 cool community 👈 So you can be excited to see what's to come. 😎 Sonos stylish speakers deliver incredible sound for music, TV and much more. They are the perfect partner for our music catalog. 🤝 The Sonos app allows you to listen to your entire Deezer music library in every room of your home. 🎵 Sonos really has a wide range of products, there is something for every taste 🔉 HERE you will find an overview and detailed descriptions of all speakers. ❗ Do you already know Sonos? Do you use the products? What are your recommendations? Feel free to leave a comment about it. ❗ Are you a proud Sonos user? 😎 Then

126728
awesomemac
Deezer Legend
K
Lucky Star
Kevin DeezerLucky Star
posted in Other devices
Security certificate issue on a number of devices

Hello Community, Due to a global security certificate expiration, a number of devices (particularly older devices) have started experiencing connectivity issues between some of our partner’s servers and the Deezer platform. We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue. We thank you for your understanding while we work with our partners to resolve these issues.

529285
B
Tiny Dancer
B
Runaway Baby
BadSantaRunaway Baby
asked in Other devices
Deezer App not working on Samsung Smart TV (2024 model)

My Samsung TV received and installed a new version of the Tizen OS (v2025) yesterday. Since then, the Deezer app has stopped working. The app loads ok, and I can navigate through my favs and playlists, but it refuses to play any music. I have cleared the Deezer cache... same issue I have uninstalled and then reinstalled the Deezer app.. same issue. Please advise how I can resolve this issue. Thank you

102
B
Runaway Baby
K
Runaway Baby
KallistosRunaway Baby
posted in Other devices
Enable spatial audio for MacOS Deezer App

Hello, Could you please enable spatial audio on MacOS (M1 chips) when using AirPods Pro & Max ? This is clearly a dealbreaker for now ! It’s working on iPadOS and Safari on Mac, but not with the App :( Thanks a lot !

93517
J
Lover
K
Runaway Baby
keroRunaway Baby
asked in Other devices
Audiocast M5 stopping-starting a few times when next song comes on

Hi, I’ve been using Deezer with the Audiocast M5 for five years, but recently I’ve been experiencing an issue—when new songs start playing, they keep stopping and starting a few times. I’ve tried using different phones to control it, and the Audiocast signal shows 100%. Thank you in advance. Joe

82
K
Runaway Baby
D
Runaway Baby
DkolbinRunaway Baby
posted in Other devices
An error occurred, please try again later, on Deezer and Chrome

Is there any way to fix this? I can’t play my tracks. I know this has been happening for a bit and to some others too. I am on Chrome OS, and have to stay on it so no mobile app or premium either.

542430
Dmytro Korolkov
Runaway Baby
J
Tiny Dancer
jan.potockiTiny Dancer
asked in Other devices
Deezer Desktop App - does not keep me logged in and too many Captchas

For some reason the desktop app (OS 😵 doesn’t keep me logged in, so I periodically need to sign in again. Doing so requires spending 2-3 minutes clicking on pictures of traffic lights and fire hydrants. This is absolutely ludicrous behaviour for a *desktop* app. Honestly, the desktop app shouldn’t auto-logout at all. If you are so worried about robots, then switch to 2-factor authentication or something.

6829241
K
Tiny Dancer
N
Runaway Baby
NickNightRunaway Baby
asked in Other devices
No more last.fm connection?

Hi! I noticed that last.fm stopped scrobbling recently, I came to deezer to check… and no such options? This is from web app:

66822
D
Tiny Dancer
B
Runaway Baby
bromius.harbingerRunaway Baby
asked in Other devices
Deezer for Windows App - Unable to Open App

I’m encountering an issue with the Deezer for Windows app. When I try to open the app, it automatically launches my computer's default browser, asking for my Deezer login details and requiring me to complete a Captcha. After successfully logging in, I press "Open Deezer Music," but nothing happens. I’m currently paying for a subscription, but I’m unable to access the music I’ve paid for, which is frustrating and disappointing. I’m reconsidering my subscription because of this issue. Additionally, I don’t believe I should need to be online or use a browser to log into an app where I have downloaded music that I’ve already paid for. Could you please assist in resolving this problem? Thank you.

2537
S
Tiny Dancer
L
Runaway Baby
LupenVanLuxusRunaway Baby
posted in Other devices
LG TV playlist crashes on tracks that got removed app fix?

So I’ve had a problem since I started using Deezer on my LG TV. I usually play music when I am working around the house and suddenly my playlist stops playing. I found out this happens on tracks that I put on my list a while ago, but have since been removed from my country (this track is not available in your country). It’s a bit annoying when I have to drop everything just to go to my living room and choose the next song. I also don’t want to remove these songs from my playlist in case the copyrights are ever changesd and these songs are “returned to me”. Would it be possible to fix this so it’s like on my pc app where it just skips those tracks instead of getting stuck on them and the music going silent? My Deezer app is up to date. Thanks and Cheers <3

121
Jaime.Deezer
Community Manager
M
Tiny Dancer
MANMAN12345Tiny Dancer
asked in Other devices
FIX THE WEBSITE PLEASE !!!

FOR MONTHS it always happens whenever i go the website i cant use the search function and the options under "playlist" (in the left section of the page) are grayed out. when i enter an album to play one song from it instead of the whole thing i get an error message. WE PAY FOR IT AND ITS UNUSABLE PLEASE FIX THIS ASAP this is driving me absoultely crazy. rarely these features do work in the website. the desktop app doesnt work at all im not even trying to touch that mess.

122
bluezzbastardzz
Deezer Legend
E
Tiny Dancer
ewhiteyTiny Dancer
asked in Other devices
why do I have to login to the macOS desktop app every time??

someone was complaining about this 4 years ago and it is still an issue. it makes no sense to have to login a desktop app frequently. defeats part of the purpose. even the website doesn’t require logging in as much.

322
M
Tiny Dancer
maartenvt
Lover
maartenvtLover
posted in Other devices
Sonos problem. Radio and mixes

When you select a song in the sonos app and select “play radio”, or you select an endless flow, or play a mix based on an artist or song, then the sonos app will often constantly jump to the next song. Please look into this because it’s an essential feature that does not work.

153
E
Runaway Baby
T
Runaway Baby
Tim MillettRunaway Baby
posted in Other devices
Stuck on last track

Alexa starts on last track of favourites then stops & says that was last track. Then starts on it again when asked to play favourites, meaning it will only ever play last track. I've cleared cache, tried shuffle, tried skip & will always start and end in last track of favourites. I've mixed the tracks up in Deezer & she still starts on the same tune, then says "that was the last track" when asked to skip. Really annoying, as it will only play one track & stop playing. I've also found that when in shuffle mode for any playlist, Deezer will shuffle the tracks in the same order everytime. Which isn't shuffle really is it? 🫤

244
T
Runaway Baby
J
Runaway Baby
johnwulpRunaway Baby
posted in Other devices
Radio stations on Apple TV

Hi, on IOS en Web I can play radiostreams, what is the reason it's not available on apple tv?

112
Jaime.Deezer
Community Manager
D
Runaway Baby
Doll CheRunaway Baby
asked in Other devices
"Access Denied" attempt at login following prompts on connecting Garmin watch to Deezer account via Garmin Connect App

I recently purchased a Garmin Venu 3s and am trying to connect the Watch to my Deezer account. I have done the following: Download Deezer app on Mobile Garmin IQ app Open Deezer app on watch Follow prompt to open Garmin Connect app on phone The page that loads reads the following ‘Access Denied. You don’t have permission to access “http://connect.deezer.com/oauth/auth.php?” on this server ….’ ref code etc etc Has anyone else encountered this and found a solution?

758
G
Tiny Dancer
B
Bigdubz
asked in Other devices
Direct play from Deezer to Sonos

Hi just started a free trial and have downloaded Deezer on Sonos. when I go to play music On Deezer I click on audio then devises but it's only showing my iPad to play on not Sonos. I have deleted Deezer on Sonos rebooted and reinput Deezer again on Sonos still have the same problem. Deezer is not recognising Sonos. please advice.

489369
GropplerZorn
Deezer Legend
A
Runaway Baby
alfwirRunaway Baby
asked in Other devices
Deezer and Chromecast Audio problems

I've read many topics about the problems with Chromecast Audio and I'm suprised that the Deezer people doesn't do anything about it. Of course, we all had wanted that streaming to Chromecast Audio could be lossless but for the moment I could have lived with the current bitrate. But I can't live with the unstable connection to Chromecast Audio. Sometimes it works fine but most of the time when choosing a new track, the message "Reading data... almost finished bla bla bla" appears and it is never finished. If I turn off the Chromecast Audio, the track works fine. I'm in a trial period and if the Chromecast Audio connection isn't improved I have no need for Deezer. It's very sad, because I really like Deezer and was about to skip Spotify. Now, I have to get back to Spotify. Their Chromecast connection works fine. So, my question is: Why don't you Deezer folks do anything about it? /Alf

1193291
K
Tiny Dancer
B
Runaway Baby
Bone LizardRunaway Baby
posted in Other devices
Deezer LG TV App Explicit Conent

How do I disable explicit content on the Deezer LG TV app ? I’ve disabled it on my iOS device via the settings but this doesn’t replicate over to the app on the LG TV on the TV app in settings there are no options other than log out. I’m signed in to both with the same user so I thought the same settings would apply but it appears not

532
B
Runaway Baby
raphael_cohen
Runaway Baby
raphael_cohenRunaway Baby
asked in Other devices
Deezer not showing up as music service in Google Home

Hello everyone.I have a Deezer family subscription, and in the Google Home app on Android, I cannot get Deezer to show up in the list of music services. Note that Spotify does show up in the list (see screenshot).Also, when I tap on “other music services”, nothing happens. I really would like to use this because I have a Google Home device and I cannot play music on it if Deezer is not added as a music service in Google Home. I can, of course, cast Deezer to my device (like I’m casting to a chromecast) but I cannot use the speech recognition of the google home device and tell google “play Michael Jackson on Deezer” because it is not in the list of music services. Thanks for any clue on this.

1053299
Jaime.Deezer
Community Manager
H
Runaway Baby
himura29Runaway Baby
asked in Other devices
Deezer Desktop plays the wrong song from the playlist after removing another song from that playlist

Using Deezer Desktop on Windows, I play songs from my playlist. After I remove one song from the playlist, if I click on a different song to play it, Deezer will pick another song from my playlist instead. I need to close Deezer, or switch to a different playlist and return to this one later, to be able to play the song I want. I suspect that the ID of the songs in the playlist are not updated after the removal of one element, so when I click on another song, Deezer attempts to play a song with its old position in the list, fails to find it and plays the first element in the list (or a random element in the list?)

91
Nina Nebo
Deezer Legend
H
Runaway Baby
Hifiman000Runaway Baby
posted in Other devices
Deezer HiFi for Denon HEOS and Denon / Marantz HEOS built-in devices

Is there a time frame for Deezer HIFI Heos support?

48994292
N
Tiny Dancer
I
Tiny Dancer
Ingrid BortelsTiny Dancer
posted in Other devices
white screen

Lately I am having often a white screen and do not want to continue to reinstall the app or restart the phone. Please can you give us a solution. It is very annoying if it happens often … many thx

857
awesomemac
Deezer Legend
M
Tiny Dancer
mrhighdefjeffTiny Dancer
asked in Other devices
Gapless Playback Desktop App

Quite simply I dont get gapless playback using the desktop app. I do get gapless audio on sonos and on my phone app too but not when using the desktop app. I am using a USB dac and was hoping to enjoy FLAC via the DAC. I have tried headphones plugged directly into my laptop eliminating the DAC. I get the same result when using the desktop built in speakers. What am I doing wrong? I have checked the settings but cant find anywhere that mentions gapless. "Listening to Dark Side Of The Moon" there is a big pause between tracks 1 and 2. Am I the only one?

331247
bluezzbastardzz
Deezer Legend
squirrelchew
Runaway Baby
squirrelchewRunaway Baby
posted in Other devices
Google Home Mini won't start Deezer on Vizio E55-E1

In the last six or so months, my Google Home Mini will not start Deezer on my Vizio E55-E1, which has what is functionally an integrated chromecast. I have both devices in the same “room” in my home, the Garage, and the Google Home Mini is set up to use the TV as its target “speaker” as well as TV. “OK Google, play some music” will respond with “playing music from Deezer on GarageTV” but then nothing happens. I can command Google to turn on and off the TV just fine, or adjust the volume. I can say “play music from YouTube” and it will immediately fire up YouTube Music on the TV without issue. All basic functionality exists and works as intended, except for anything involving Deezer. Before it completely stopped being able to start Deezer on the TV, it would start it, but then lose connection or something because I couldn’t say “next track” or “pause” or “stop” -- it would always respond with “nothing is playing right now.” I can cast from my phone to the TV without issue, just as I alw

175
squirrelchew
Runaway Baby

Hits of the moment

TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement