Other devices

For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

  • 304 Topics
  • 4,152 Replies

304 Topics

N
Runaway Baby
nordavindRunaway Baby
posted in Other devices

Deezer crashes when I move the app

First of all, this issue has been reported here and yet no solution or fix has been applied. It’s just dismissed with “you cannot reproduce it”. I’m experiencing the same things as the others. I open Deezer, try to drag it to relocate the app to another place on the same screen or to another screen, and the app just disappears. No crash log. This happens on two different setups, on two different machines, two different windows versions. Yes the app is the latest version. Yes, I’ve tried to reinstall the app. No, i don’t have issues with any other app. That you are unable to reproduce the problem then just leaves this is utterly frustrating. I’m this close to move to another streaming platform. Please take this issue seriously. 

5
D
Tiny Dancer
1 month ago
M
Tiny Dancer
mrhighdefjeffTiny Dancer
asked in Other devices

Gapless Playback Desktop App

Quite simply I dont get gapless playback using the desktop app. I do get gapless audio on sonos and on my phone app too but not when using the desktop app. I am using a USB dac and was hoping to enjoy FLAC via the DAC. I have tried headphones plugged directly into my laptop eliminating the DAC. I get the same result when using the desktop built in speakers. What am I doing wrong? I have checked the settings but cant find anywhere that mentions gapless. "Listening to Dark Side Of The Moon" there is a big pause between tracks 1 and 2. Am I the only one?

36
bluezzbastardzz
Deezer Legend
1 month ago
F
Tiny Dancer
fingersofsteelTiny Dancer
asked in Other devices

Audiopro and Deezer app

Hi   I have audiopro speaker and would like to know if i can use deezer App to play music straight trough the speaker. Audiopros own app has deezer support but its via that app which is horrible. Is there a way to play music by deezer app or is it only way to play it via audiopro app? 

16
V
Tiny Dancer
1 month ago
J
Tiny Dancer
jan.potockiTiny Dancer
asked in Other devices

Deezer Desktop App - does not keep me logged in and too many Captchas

For some reason the desktop app (OS X) doesn’t keep me logged in, so I periodically need to sign in again.   Doing so requires spending 2-3 minutes clicking on pictures of traffic lights and fire hydrants.   This is absolutely ludicrous behaviour for a *desktop* app. Honestly, the desktop app shouldn’t auto-logout at all. If you are so worried about robots, then switch to 2-factor authentication or something.

235
Yula
Community Manager
1 month ago
P
Runaway Baby
pasinduRRunaway Baby
posted in Other devices

download songs on desktop

Do you guys facing a problem when u hear download songs in desktop? 

1
Noam Asulin
Deezer Legend
1 month ago
P
Runaway Baby
pobiRunaway Baby
posted in Other devices

deezer keeps stuttering on browser

I’m using chrome and I listen to deezer on this browser. After listening to a few songs it keeps stuttering, also the webpage becomes pretty laggy. It only goes away when I refresh the page but then happens again all the time. I deactivated my ad-blocker for deezer webpage and cleared the caches on chrome but it did not work. Any solutions?

2
P
Runaway Baby
1 month ago
dEviLz
Runaway Baby
dEviLzRunaway Baby
asked in Other devices

Deezer App Update WebOS LG TV

Hello Team, Will the Deezer App be updated on WebOS TV?Its not been updated since quite a long time…I can’t play all songs in my favorite playlist. Thank you

37
DrEvil
Star Wo-Man
1 month ago
A
Runaway Baby
actionreplay2012Runaway Baby
asked in Other devices

keep receiving error message on new songs.

I have a playlist that I’ve been playing from no problem. now they don’t play. I have paid premium account. just get error. reinstalled app but still the same. also tried this on vdj and have the same issue. some tracks just say error. 

4
A
Runaway Baby
1 month ago
sky1232141254321513213412312
Runaway Baby
sky1232141254321513213412312Runaway Baby
asked in Other devices

How to avoid "banned for few mins" after skipping 5-10 tracks in a row?

You listen (for example) at web-pageyou skip 10 tracksafter skipping ANY tracks wont play. Wait 5 mins and same tracks / playlists work. Skip 10 more and you are banned again…. how to avoid that?

8
sky1232141254321513213412312
Runaway Baby
1 month ago
H
Tiny Dancer
Hifiman000Tiny Dancer
posted in Other devices

Deezer HiFi for Denon HEOS and Denon / Marantz HEOS built-in devices

Is there a time frame for Deezer HIFI Heos support?

264
T
Tiny Dancer
1 month ago
Janethann2
Runaway Baby
Janethann2Runaway Baby
asked in Other devices

keeps jumping back to the same song after a few seconds of playing any other

When I’m trying to shuffle any music, it keeps jumping back to the same one song after a few seconds of playing any other can somebody help me it’s driving me crazy I even tried powering my phone off and I didn’t help

1
FriskyProdigy
Deezer Legend
1 month ago
S
Runaway Baby
Seb31Runaway Baby
asked in Other devices

How to keep screen on? (Windows 11)

How can Deezer prevent the screen from going to sleep when left unattended? (Deezer Desktop on Windows 11) I listen to Deezer on my latop, connected to an external screen with embedded speakers. After a few minutes, Windows puts the screen to sleep and so does the playback on external speakers stops.Other media players (i.e. VLC) are able to prevent the screen from going to sleep.  

2
FriskyProdigy
Deezer Legend
1 month ago
KDAM71
Runaway Baby
KDAM71Runaway Baby
asked in Other devices

Launch Deezer at start up doesn't work

I'm using the Deezer app for windows. I’ve turned the setting launch Deezer at start up on. It doesn’t launch at start up. How can I fix this?

5
Yula
Community Manager
1 month ago
B
Runaway Baby
BeeeRunaway Baby
asked in Other devices

Where is the equalizer?

Hello! I'm currently making the move from Spotify, and I'm trying to optimize the sound.However I can't find any settings regarding an equalizer in the desktop program. The FAQ tells me that there should be a speaker icon somewhere but I'm having a hard time finding it. I've googled and googled and browsed the community, but I really can't find it. I'm using Windows 11 with a fresh Deezer installation. Can anyone point me towards the right direction? Thanks! 

5
B
Runaway Baby
1 month ago
R
Runaway Baby
RonenzaRunaway Baby
asked in Other devices

using Deezer with a Control 4 Audio Device

Hi. I have a good Stereo system with control 4 feature. How can I use Deezer with a Control 4 Audio Device ?I want that the Stereo device’s DAC will be used instead of my iPhone. thanks. 

1
Yula
Community Manager
1 month ago
A
AussieRo
asked in Other devices

Chromecast from Deezer Desktop (Win10)

Would love to know why there's no Chromecast option on the Deezer Desktop app. I realise that it's in Beta only, but is there a plan to include it? I'm currently a Spotify (Premium) user and would be happy to change over to Deezer should there be the option to cast directly from the desktop app :)

47
C
Tiny Dancer
1 month ago
J
Runaway Baby
Jonathan BestRunaway Baby
asked in Other devices

Android Auto and Deezer - Downloads and Offline mode

When I put Deezer into offline mode and use it through Android auto no playlists or albums are shown even though they are downloaded. This would really help in reducing data usage on a long drive. Also, when browsing albums in Android auto it would be great to find based on artist. My album list is quite long and when trying to find a new album when I can't remember the name is difficult. Any help here would be appreciated. Thanks, Jon

45
T
Tiny Dancer
1 month ago
B
Runaway Baby
BmpRunaway Baby
asked in Other devices

alexa plays 1 song only

When alexa is asked to play a deezer playlist it only plays one song before saying that is the end of the playlist. This began out of the blue a few weeks ago. How can I fix this?

15
jirikovoego
Lover
2 months ago
jirikovoego
Lover
jirikovoegoLover
asked in Other devices

How to play flow mood on Alexa

Hi,what is formula for playing (for example) motivation flow on Alexa?And if I say Alexa, play my music, my favorites will start playing. Unfortunately it play last added track only. Can you fix it?

1
GropplerZorn
Deezer Legend
2 months ago
E
Runaway Baby
emmaz43Runaway Baby
asked in Other devices

Fitbit and Deezer

I don’t understand why you’ve cancelled Deezer on Fitbit?! The whole point in me signing up for Deezer was to listen to music while I run. I don’t need or want it for anything else. 

1
GropplerZorn
Deezer Legend
2 months ago
G
Runaway Baby
GellygenRunaway Baby
posted in Other devices

The sound is distorted when using earbuds with webplayer on my computer

The sound is fine if I do not have my earbuds connected, the sound is also ok with my earbuds on a call but for some reason if I try to listen to Deezer with my earbuds the sound is awfully distorted like my earbuds are underwater.I tried clearing the cookies of Chrome it helped until I disconnected my earbuds and connected them back again.I tried using Edge same thing happen and the windows app keep giving me error messages MS0610 so I ended uninstalling in.I’ve been using Deezer for years and never had such issues before/What is the solution….?

3
Yula
Community Manager
2 months ago
B
Runaway Baby
blea6684Runaway Baby
posted in Other devices

sonos deezer unable to browse music ?

Suddenly unable to access Deezer via Sonos. Error message says “Unable to browse music”. I’ve updated both apps, reauthorized Deezer to run in Sonos but still nothing. 

42
Superschlumpf
Deezer Legend
2 months ago
L
Runaway Baby
Lynn Nox
posted in Other devices

xbox app not working right

The deezer app for xbox needs an upgrade. I haven't been able to use the app on my xbox for days as it wont play sound anymore. The app has had other issues that I brought to the attention of the twitter page but its been acting up worse since. First the song displayed and the song playing often gets unsynced while playing. It will display one song but be playing something completely different. This causes longer songs to get cut off before they are actually over and shorter songs to just be silent for the remainder of the time.  It also frustrates me that i cant listen to podcasts on my xbox app, I dont just use my xbox for gaming, it is my entertainment system.  Very recently, in the last week, the app refuses to play sound. I will go to a playlist and hit play but nothing comes out. Its not my xbox or my sound system as other apps work just fine. I truly enjoy this app and would like to continue enjoying it but I pay specifically so I can use it on my xbox and that is impossible rig

3
Yula
Community Manager
2 months ago
S
Lover
Sic_zsLover
asked in Other devices

Deezer Hifi on Android TV not working

Dear sirs, Unfortunately I’ve lost a possibility to cast music in HiFi quality from my iOS device to an Android TV since last update which added lyrics to chromecast on Android TVs.  Casting to my Nvidia Shield TV is without HiFi ...but with lyrics now. Of course would be great if you add HiFi support for Android TV app, but since i bought Deezer HiFi subscription I’m forced to use chromecast to my Nvidia Shield TV device which is connected to HiFi Stereo system. And the difference in audio quality is  really noticeable.  So, I have HiFi subscription. 2 weeks ago everything worked fine (except all the time my iPhone 11 disconnects from chromecasting after 2-3 minutes (but sound continues to play on Android TV and I can handle it) until this update with lyrics arrived. iOS 13.3.1. (also tried casting from an Android 10 mobile phone. The same issue - no HiFi now) iOS Deezer 8.10.0.3 Deezer on Android TV (Nvidia Shield TV with the last updates) 3.0.0 (02.07.2019) Uninstalled/Installed Dee

24
G
Tiny Dancer
2 months ago
D
Dj RenLew
posted in Other devices

Connecting to Pioneer's Rekordbox

Good morning. I recently switched from using Virtual Dj to Pioneers version called Rekordbox. I'm trying to connect it to my account to show up like it did in Virtual Dj. Can you help me? Thanks. Lorenzo

22
R
Tiny Dancer
2 months ago
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