include
Skip to main content

Other devices

For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

  • 500 Topics
  • 5,340 Replies
500 Topics
I
Runaway Baby
Ivan MarkevychRunaway Baby
asked in Other devices
App isn't working properly on Philips TV

After about 1 minute of playing, any song on TV Philips 65PUS8118. It just stop without any message.I believe that here is work for vacation developers, who need to fix this bag.

983
Leonídia.Deezer
Community Manager
1 month ago
I
Tiny Dancer
Inspektor MarekTiny Dancer
asked in Other devices
Deezer stops playing on Google Home Nest and Nest mini

Hey folks,first i love the music selection in Deezer and how the algorythm plays my kind of music - well done better then any other app and! full songs not this 2,20m short songs like on ...you know who i mean.But beside all the pros i have this really annoying issue that Deezer stops randomly on my Nest devices. I tryied everything but it wont work. Its on both devices and now im at this point where i stop to listening music cause of this issue.It happens all the time.Is there any bugfix on the table from the devs? Please!my connection is around 50mb/s and there is no issue with it.

161
Leonídia.Deezer
Community Manager
1 month ago
P
Runaway Baby
Pepe BoteroRunaway Baby
asked in Other devices
Different artists with same name, need separating

My artist page ‘VRI’ It’s mixed up with another artist with the same name. Here’s the unique release of VRI: https://www.deezer.com/es/album/649397351  As you see it’s mixed up with another artist that has different albums. Could you create an artist page with that unique release i sent? Please, notice that the artist name it’s ‘VRI’ (fully written with capital letters). Thank you very much for your time!

81
Nina Nebo
Deezer Legend
1 month ago
O
Runaway Baby
OutdatedDZRunaway Baby
asked in Other devices
I can't find FLOW Moods

I had trouble finding FLOW, finally it magically appeared in my Favorites.But where are the Moods?I use latest Windows client downloaded today.I also don’t see any Moods on Android app.Previously it was all available. What happened?

393
awesomemac
Deezer Legend
1 month ago
sushigal007
Runaway Baby
sushigal007Runaway Baby
asked in Other devices
Deezer freezes between tracks

Windows 10 with Firefox, deezer freezes between tracks constantly, sometimes it’ll start after a few seconds, other times, it won’t until I hover over the tab. Pretty annoyed because I never had any problems at all until a few months ago when uploaded mp3s stopped working, and now that’s fixed, I still can’t listen to my music properly.

346
sushigal007
Runaway Baby
1 month ago
V
Runaway Baby
Vladi TóthRunaway Baby
posted in Other devices
Samsung TV "Problem detected with this stream, please try again later"

I recently bought a Samsung TV and installed the Deezer App. Today, suddenly, it stopped working completely.Every song I want to play is followed by the “Problem detected with this stream; please try again later” prompt. Nothing helped: restarting the TV, disconnecting the internet, logging out of the App, reinstalling the App, neither the combination.I am quite disappointed. I pay for music, not for skipping the random error prompts.  Any suggestions how to make the music play?

1214
A
Tiny Dancer
1 month ago
D
Runaway Baby
Dj LeonidasRunaway Baby
asked in Other devices
A few songs without permission to play

Greetings. When I attempt to download certain songs in my virtual DJ application, a message appears indicating that a premium account is required for access. I do, in fact, possess a premium account. Any assistance you could provide in resolving this issue would be greatly appreciated. Thank you for your time and consideration.

61
Nina Nebo
Deezer Legend
1 month ago
C
Runaway Baby
CX10HefClanRunaway Baby
asked in Other devices
Cant claim my artist profile

I have a song released and ive been trying to claim my artist profile however everytime i enter my artist name it shows that my profile doesnt exist (my songs got released today) 

101
Nina Nebo
Deezer Legend
1 month ago
B
Runaway Baby
BenkoopRunaway Baby
asked in Other devices
upgrade required: 1521176032

I have Deezer  Premium running on my NAD-M33 and keep getting the notice: upgrade required deezer: 1521176032. When I touch OK, nothing happens. No idea how or what. Anybody does?

33228
B
Runaway Baby
1 month ago
A
Runaway Baby
AlexanderDaSilvaRunaway Baby
asked in Other devices
deezer on the bluos player

    Hi, already few days I have error with deezer on my mdc for nad amp - Error: upgrade required deezer x̌xxxxxxxx, x - different numbers of different track, there are a lot of tracks that can't be played. I have deezer hifi subscription and all works fine until last week.

1187
A
Runaway Baby
1 month ago
sushigal007
Runaway Baby
sushigal007Runaway Baby
asked in Other devices
Deezer won't play anything at all on Firefox browser.

Windows 10, Firefox is updated to the latest version, I’ve cleared the cache and logged out and back in, but nothing. Flow, playlist, my mp3s, doesn’t matter what, the play button does absolutely nothing. It works in Chrome, but I don’t reeeeeally want to have to open another browser just for one site, y’know? It’s why I use the site instead of installing the desktop program, after all.

443
Leonídia.Deezer
Community Manager
1 month ago
Y
Runaway Baby
Yuval FrankRunaway Baby
asked in Other devices
Gapless playback or crossfade?

I am using mainly Deezer PC app. When you click play or when a track changes to the next it takes a while for the new track to come in, hindering the listening experience.Any way to do crossfade or gapless?

1886
D
Runaway Baby
1 month ago
Santiago Evans Abaracón
Lover
Santiago Evans AbaracónLover
asked in Other devices
Sound getting choppy or blroken lately on PC

Hi all, This last days when listening on the PC application some songs are sounding “choppy”, like the music is interrupted for a few seconds during the song. Do you know what might be causing this? I’m using version 6.0.250. Thanks in advance

171
Leonídia.Deezer
Community Manager
1 month ago
H
Runaway Baby
hjaRunaway Baby
asked in Other devices
Deezer stops playing when I open my mobilphone

I have the problem that Deezer stops playing EVERY time I log on or off my mobile phone (Samsung)I listen to music on a stereo system via a Windows PC.I had the Deezer app on my mobile phone but uninstalled it 14 days ago, - that hasn't solved the problem. (by the way, I've never listened to music on both devices at the same time)Why does this happen? My wifi connection is fine, currently, while deezer is running, 60/90

193
awesomemac
Deezer Legend
1 month ago
squirrelchew
Runaway Baby
squirrelchewRunaway Baby
asked in Other devices
Playing the "favorite tracks" playlist is in the reverse order?

When I play my favourite tracks playlist, it always plays the same song.  The first song I added.  I have to start the playlist, then shuffle it, then go to the next track.  This is particularly annoying on Android Auto, as there isn’t a clear way to descend into the playlist itself, presort it, and then play it.  Not that doing that would be desirable, I’m busy piloting a four thousand pound land missile. The issue exists on Chrome as well.  If I click into the playlist on Chrome, or even on Deezer mobile, the sort order is already set up to be by most recently added, as I would expect.  The problem only exists if I try to play the playlist from anywhere that isn’t the playlist itself, such as from the home screen.  For clarity, this play button on the home screen will always play the playlist in reverse order -- least recently added to most recently added: But if I click this listen button from within the playlist itself, it will play in the correct order:   Here is the queue if I pl

2828
Leonídia.Deezer
Community Manager
1 month ago
G
Runaway Baby
gone263Runaway Baby
asked in Other devices
Deezer Connect LG TV Webos 3.41

I don’t seem to be able to play tracks on LG TV from the Deezer Connect app on my phone, I use this with a Yamaha Musiccast amp, both devices let me sign in on their own appsI’m desperatly trying to free myself of Spotify but having tried all the services Deezer seemed like the best fitHowever the Musiccast integration sucks! takes you to a dated file structer to find songs and albumshowever Spotify plays direct from the standard Spotify app from my phone to both my TV and HiFi appseverything is upto date I’m on the same network and webos is v3.41 

481
Leonídia.Deezer
Community Manager
1 month ago
J
Tiny Dancer
jbutchartTiny Dancer
asked in Other devices
Deezer will not cast to Chromecast device: loading, almost there

When i click the Cast icon I get the “casting” tone on my Chromecast speaker and get a message on my device that says, “Loading… Almost there, only a few seconds left.”  That’s it.  Nothing more.  Every other application where Chromecast is an option works flawlessly.  I love the HiFi but this is a non-starter for me.  Using Deezer over bluetooth to headphones is all I can use.  That’s not enough. Using Android version 10, security patch level: March 5,2020 on a Pixel 3a XL Chromecast works on the competition: Spotify, LiveXLive, Amazon Prime Music, Google Play Music, Tidal and Pandora.

154614
T
Tiny Dancer
1 month ago
J
Runaway Baby
Jarosław PietruszkaRunaway Baby
asked in Other devices
Last.fm scrobbling of own mp3s is not working

Songs from the Deezer database are scrobbled fine but scrobbling for own mp3s is not working at all.

151
Noam Asulin
Deezer Legend
2 months ago
B
Runaway Baby
BennickRunaway Baby
posted in Other devices
Why do some uploaded tracks work on Windows app but not Web?

I recently uploaded several albums of tracks through the Windows App. Strangely though, certain tracks will simply refuse to play on the web version; A little error popup shows up. If I swap to the desktop app though, it will work. All tracks in question are 320kbps mp3, CBR. What is happening?

4110
Jaime.Deezer
Community Manager
2 months ago
L
Runaway Baby
LggmRunaway Baby
posted in Other devices
Deezer no longer on Alexa Netherlands?

For years I have used Deezer on my Alexa in the Netherlands. I go away for three weeks in 2024 and I come back and now it doesn't work. I get told that Deezer isn't supported in my location. But it was for years! What has changed? Why can I no longer use Deezer via my Alexa in the Netherlands? (Obviously I can use bluetooth but that isn't the point right now)

425
Leonídia.Deezer
Community Manager
2 months ago
R
Runaway Baby
ReticulatorOfSplinesRunaway Baby
asked in Other devices
Your Computer Seems to Be Offline - macOS v6.0.220

I’m online. I do run adblockers. Its running fine otherwise, but this message shows up constantly so feels like it might be do some detection with analytics perhaps. I was able to see this message seem to popup right when the following entry was blocked. Hostrec.deezer.comStatus14:42:34.024 Request blocked.DNS event typeADNS statusREFUSEDRules||rec.deezer.com^ (AdGuard DNS filter)Data typeDNSStart time14:42:34.023Time0 ms edit 1: unblocked that specific dns request and so far no error message, will keep watching. If that’s the case then this subdomain being requested might be the problem. edit 2: it’s still happening. trying other domains that come up, no results so far. Disabling adblock altogether to see. Not sure what the online/offline detection is based on, since I know it’s working otherwise.

232
R
Runaway Baby
2 months ago
C
Runaway Baby
candaneren227Runaway Baby
posted in Other devices
How Does I Will Upload All Their Broadcasts via Feed on Deezer?

I've noticed that MyInstaFollow.com website seems to upload all their broadcasts directly to Deezer through a feed. How are they able to automate this process so that each new broadcast is uploaded efficiently? Do they use a particular RSS setup or tool that integrates well with Deezer? Any insights or best practices on how to replicate this for my own broadcasts would be really helpful.

271
Leonídia.Deezer
Community Manager
2 months ago
M
Runaway Baby
MarteynRunaway Baby
posted in Other devices
Audio quality doesn't switch to Google Cast when connecting to Cambridge Audio CXNv2 Chromecast

When I connect from the Deezer app to the Chomecast in my Cambridge Audio CXNv2 streamer, the audio quality remains in the ‘wifi’ mode instead of the ‘Google Cast’ mode. Yet, if I connect to my separate Google ChromeCast Audio device, the app *does* switch correctly the streaming quality.Why? Is the built-in Chromecast different?  I reallly would like the app to change streaming quality to Google Cast when connecting to my streamer’s Chromecast.Thank you.

191
Leonídia.Deezer
Community Manager
2 months ago
B
Runaway Baby
Bruno PetrovicRunaway Baby
asked in Other devices
Cant link with amazon alexa

Hi guys, i cant link my dezzer profile with amazon alexa i just get blank page, tried everything

261
Leonídia.Deezer
Community Manager
2 months ago
D
Runaway Baby
DL92Runaway Baby
asked in Other devices
Using Alexa/Echo Device with Deezer

Hi,  Does anyone have a working way to actually choose and play music on an Echo device through deezer?I purchased Amazon's Echo Studio and setup the Deezer skill in Alexa. It is an absolute heap of garbage. I cannot choose songs on the Alexa app and am limited to voice commands or previously played content (through Alexa) where Alexa straight up ignores what I asked and plays something else. Why does Spotify have actual integration into this service while Deezer has basically nothing.I tried creating a Playlist in deezer, and that doesn't work with Alexa.I tried using Bluetooth to play through the Deezer app and the sound is very quiet, quality is poor.I tried using Deezer Connect and it doesn't find the Echo Studio. I dont know whether to return the Echo, cancel Deezer or both. Just a terrible experience all around. Extremely disappointed. I was planning on listening to music today, not yelling at Alexa.Edit: AND Deezer got rid of their Fire TV app. Just perfect. Great work guys.

1452
Leonídia.Deezer
Community Manager
2 months ago
TERMS OF USE DEEZER COMMUNITY SITE