Other devices

For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

423 Topics
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423 Topics

ksclarkeOne hit wonder

posted in Other devices

Deezer Alexa app can't play artists or genres

This was first brought up in but was mistakenly closed as a regional access issue. I’m in the U.S. and this is functionality that used to work (i.e., the Deezer Alexa skill used to be able to play song by particular artists). My guess is that Amazon Alexa has recently changed the APIs and that the Deezer Alexa skill hasn’t been updated to support the new distinctions that Alexa is making between general music, artists, and genres. Backing up… the problem is that one can no longer say “Alexa play songs by the Grateful Dead” (with Deezer set as the default music skill) -- this is because Alexa has segregated artists and genres out from just standard music requests (probably as an attempt to drive more people to using Amazon Music). The previous ticket/thread on this noted that Deezer’s skill cannot be assigned as a listener for artist/genre requests (so now only works if you say “Alexa plays songs on Deezer”). This limitation greatly reduces the functionality of the Deezer Alexa skill (

nyx1Groupie

posted in Other devices

Deezer jumps around playing the same six songs

I am new to Deezer on Xbox and when I first installed and played it everything worked fine but recently if I turn it on it'll play maybe three songs or four songs and it then jumps forwards or backwards and then plays three songs and then after that it'll jump in the previous Direction so if it went forwards then it will jump forwards again and play the same three songs no matter what I do I cannot get this to stop I've uninstalled it I've signed out multiple times it doesn't matter if it's on random it doesn't matter if it's on repeat all it just does this over and over again and I don't know how to fix it. Also when playing deezer are in the car if I turn the car off it restarts the song that was playing when I turn it back on. every single time the car is turned off. it was not doing this previously so I'm not sure what has changed.

raphael_cohenOne hit wonder

asked in Other devices

Deezer not showing up as music service in Google Home

Hello everyone.I have a Deezer family subscription, and in the Google Home app on Android, I cannot get Deezer to show up in the list of music services. Note that Spotify does show up in the list (see screenshot).Also, when I tap on “other music services”, nothing happens.I really would like to use this because I have a Google Home device and I cannot play music on it if Deezer is not added as a music service in Google Home. I can, of course, cast Deezer to my device (like I’m casting to a chromecast) but I cannot use the speech recognition of the google home device and tell google “play Michael Jackson on Deezer” because it is not in the list of music services.Thanks for any clue on this.

NGoodmanGroupie

asked in Other devices

Bang & Olufsen TV, no sounds form deezer App?

Hello, I have two of the latest Eclipse Tv’s with LG panels (2022) and also Harmony with LG panel, I’m running the latest update the App appears to work and show the tracks playing, but it just doesn't give any sound…. I’ve tried logging out and re-installing app, factory rest on LG panel, still no joy though other music apps work fine, just not deezer!Please help, any ideas?

JustinLSmash hit

asked in Other devices

Where are the Windows 10 Deezer app release notes?

Self explanatory from the title: where are the Windows 10 Deezer app release notes?

DkolbinGroupie

posted in Other devices

An error occurred, please try again later, on Deezer and Chrome

Is there any way to fix this? I can’t play my tracks. I know this has been happening for a bit and to some others too.I am on Chrome OS, and have to stay on it so no mobile app or premium either.

asked in Other devices

Direct play from Deezer to Sonos

Hi just started a free trial and have downloaded Deezer on Sonos. when I go to play music On Deezer I click on audio then devises but it's only showing my iPad to play on not Sonos. I have deleted Deezer on Sonos rebooted and reinput Deezer again on Sonos still have the same problem. Deezer is not recognising Sonos. please advice.

Kelly Rose BaileyRoadie

asked in Other devices

Can I listen offline using an MP3 player for lap swimming?

Can I listen offline using an MP3 player for lap swimming? I am trying to find a way to listen to music while swimming using an MP3 swimming headset. I read on another forum that Deezer allows you to download music as part of the monthly service. I need to be able to download it to a waterproof mp3 device and listen to it without being connected to the internet. Can this be done? Do I need a specific brand/model that is compatible with deezer or will downloading work with any MP3 player?

xStatiZxGroupie

posted in Other devices

Bug Fixes/Improvements

Searching doesn't always work, sometimes you have to switch tabs and search again. Scrolling through your favourites sometimes loops back to a higher spot in the list, again and again.Sometimes the TV app fails to play/plays the wrong song.No remote feature on the phone app to control the TV app. Adding a song to que should add the song to the next song playing next. Eg Spotify. If you add a song to the que, it plays next, add another, it plays after that one. Not to the end of the current playlist.

SergioCOne hit wonder

posted in Other devices

Ads skip the next song in queue (free version)

I noticed that every time an ad plays it skips over the next song in the queue.

RanStolerRoadie

posted in Other devices

Deezer doesn't work on new Samsung smart tv

Latest firmware Latest app versionFamily subscription Main problem: when I press the play button, nothing happens. The music doesn't start.Orher problems:*On my phone app, the chromecast streaming function doesn't find the tv, only other streaming devices. *The app is loading very slow on the tv Reinstalling the app didn't helpTv brand SamsungModel q70b (2022) I read somewhere that the main problem was not addressed by deezer for one year.If that the case I would probably switch to Spotify

dominikzEmerging artist

asked in Other devices

Audio quality on Samsung TV (Tizen) Deezer App + some issues

Hello,Does the Deezer App for Samsung TVs / Tizen support “Better 320kb/s” audio quality or does it only support “Standard 128kb/s”? Of course this is assuming I’m having a Premium (or higher) subscription tier.Is there some way to select the audio quality setting in the app? Unlike the browser, desktop and Android apps, in the Samsung TV App I cannot find any option to set the stream quality.Unrelated to the above, I noticed an issue with the Tizen app where, if I skip a lot of songs on the Flow, it gets stuck with the error “A problem was detected with this stream” for any new song I try to play. The issue goes away if I exit the app and wait for an hour or so. Thanks!

nyx1Groupie

asked in Other devices

Todrick Hall Forbidden Album

Hi I saw that a chat was started about a year ago about Todrick Halls forbidden album not playing. I am actually still currently having the issue and it shows the song but it is grayed out. I can add it to playlist and I can like it but it will not let me play it and I'm not sure why I've tried on my phone and I tried on my Xbox and it still will not let me play the songs.

A

Anonymous

posted in Other devices

Got songs stuck in recently played

I got a lot of songs stuck in my recently played, they always stay above the other songs I listen to. It very annoying especially to find the song that you’ve listened to. It happend after connecting Deezer to a ‘Mediabox Next’ (I’ll never do that again lol) I guess its a time thing? Hope there is a fix for this!✌🏼

A

PeteF3Groupie

asked in Other devices

No longer uploading MP3s

Deezer stopped uploading MP3s for me about a month ago. I’ve reinstalled the app and made sure it’s the most updated version. I’m running Windows 12 and the desktop app. Any idea on what’s causing this?

FrobozzWizGroupie

posted in Other devices

[Desktop] BUG: App crashes when dragged to another monitor

I have an issue with the Windows Desktop app but cannot find a place to report bugs, only features. So I am posting it here. If this is incorrect, then please let me know the proper process. The bug is in two parts:The app does not remember which screen I had it on previously, so I have to move it to the correct screen everyday As soon as I drag the window to another screen it crashes (disappears, no error messages or anything) at this point I have to open it again, move again & it crashes Usually by now it opens on the other screen & I can finally maximize it

Benjamin KahaneGroupie

asked in Other devices

A lot of songs have constant freezes and interruptions

Deezer site in Chrome (mac and Windows), Deezer App on Mac, Deezer app on Android: Many songs constantly freeze repeadedly, all couple of seconds.Deezer on my Yamaha receiver works fine.What could be the reason? I have HiFi (Flac) subscription, and Deezer has become practically useless.

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