Other Devices

For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

1,028 Topics
7,191 Replies

turistapt New member

Windows Mobile app update

Hello, I understand that the market share of Windows Mobile is very low… i know that we are just 1% or less of the total market… however Deezer has an app for Windows 10 Desktop that works more or less fine… And the app receives updates… Why this is not happening to mobile?? (Microsoft encourages th...

Deeknox Groupie

Favourite list wont switch off shuffle on TV app

My Deezer favourite list on my TV App will not show my songs, I currently have over 400 songs on the list however, it only shows 24 when playing from my TV and plays them on shuffle. This is becoming annoying. I've been using the app for a while on my phone and TV and never had this problem a few da...

michaelriordan Groupie

Desktop App beta version launch at startup

Question

The app starts when i turn on my computer ( Mac OS High Sierra10.13.6 ) I have tried the "Launch Deezer on Startup" switch in both positions. I do not want the app to launch when i turn the computer on

Jonathan Best One hit wonder

Android auto in offline mode

Solved

When I put Deezer into offline mode and use it through Android auto no playlists or albums are shown even though they are downloaded. This would really help in reducing data usage on a long drive. Also, when browsing albums in Android auto it would be great to find based on artist. My album list is...

robl

Deezer Family on Alexa

I am considering getting an Alexa Echo Dot to listen to Deezer. I have a family subscription for four family members, if I get the Echo Dot will each family member be able to ask it to play tracks from their own individual accounts within the family account?

Tomer.Shalev Groupie

Roku app restricting region to US

Hi, I am an owner of Roku streamer. I live in Israel, where Deezer service is available. Unfortunately, the Roku Deezer App is region restricted to US only (or at least it is restricted in Israel), and is not shown in the app browser. Could you update your Roku app region restriction to match your...

Aquar Groupie

Media keys not working on Desktop App

Question

I've just updated the desktop application 5 minutes ago. Current version - 4.0.5 Before that version I was able to do Play/Pause, Next actions right from my keybord buttons being in any other application, means globally. Deezer was just minimized in taskbar. My keyboard - Steelseries APEX 350 https:...

Vlad.Vovk Groupie

Google authentication on Desktop App not working

Solved

Doesn't work google authentication at desktop app (Win 10)

czech

Deezer not working on Android TV Mi box

Question

I try to use my Deezer account on my xiaomi mi box 3. i instal Deezer for android TV from Play market. Once i start any song and the app dont play it. After some time my device show me a messedge that app is not responding. If i wait some tame (aprx 5 min) it start working in this style - play 1 sec...

eelperea

Desktop app not working

Question

Hi I just switched from Spotify and Deezer has been nothing but disapointment (Censored songs, it sometimes stops playing or wont play, etc) And now I just realized that the desktop app doesnt work either. It closes as soon as it opens. I've reinstalled it several times. Can someone help me?

GERPUD Groupie

Chromecast audio issues - streaming interrupted

Question

Using Deezer with Chromecast is a pain. It's freezing, skipping songs, won't play etc... I confirm that the issue is not Chromecast because it's working well with Google Music and Spotify. I'm cancelling my subscription to switch to spotify because of this. It's sad, because I really like your app b...

Valtteri One hit wonder

Keyboard shortcuts on desktop browser

New

Where can I see a full list of shortcuts/hotkeys for using Deezer with a desktop browser, e.g. Chrome? I've noticed that space pauses/continues playing and Ctrl + right/left arrow fast-forwards/rewinds. Showing corresponding keyboard shortcuts in tooltips would be handy.

AMG One hit wonder

Windows 10 App Not Working

Solved

Hi, The Windows 10 App is no longer working on my PC. I have deleted it and reinstalled it and it just keeps loading to a blank screen. No firewall issues either. It's always worked before. Has there been an update? Anyone else having this problem? Thanks

144404johnson New member

Deezer and Philips Fidelio AW9000

Solved

Dear Deezer team, I have my account on Deezer and can use it on my notebook (Win10), but when I try to listen my saved Deezer's alboms on Philips Fidelio AW9000 using Philips AirStudio+ Lite app all I see is message " songs are "not available in your country." I live in Russia, Moscow. Please clar...

BenPhilpot New member

Can't create playlists on Windows 10 Mobile

When I try to create a new playlist on my phone it looks like it worked but the list isn't created. Anyone else seen this or know a solution?

YoungFattyBebo

How to disable the windows 10 pop up every time i skip or pause a track

Question

Every time i pause or skip or do anything really this pops up and its a bit annoying and i cant find a way to turn it off

Frank Barber New member

Family login using Google Home

Question

I have a family login. I am trying to link a family members account to Google home. Because whenever they listen it is on my account and I am stopped from listening as I am on two devices? Why Deezer why?

XP Mai New member

Welcome email literally says "Hi {recipiant},"

New

de22zx New member

Back button doesn't work on Mac Desktop App

Question

Often, when you're navigating through the artists a lot, you cannot back to a previous page. It is very annoying, especially, when you are trying to find something similar and navigating by Similar Artists. Start playing Flow Perform a search for an Artist_1 Go to that Artist_1 Go to Similar Artist...

Andrew Sermiahin New member

Wrong sorting in Favorite Tracks when 'Recently Added' filter selected (macOS app)

Question

Environment: macOS Mojave 10.14 App: Version 4.0.5 (4.0.5.13) Preconditions: 'Recently Added' filter should be set on Favorite Tracks screen. Steps to reproduce: Open the app. Click on Favorite Tracks menu item. Verify tracks sorting. Actual result: 'Recently Added' filter is selected. Tracks ar...

Yevhenii Vernyhora New member

Desktop App for Mac OS X Lion

Question

hi, guys! I have a problem because i can't listening my favourite songs through my Macbook. Moreover, I listen music only through using laptop. I will be really be happy if you can help me! Best regards, Zhenia)

maks.kolman

Music stops after a one or few songs

Solved

When playing a playlist or an album I would expect the next song to automatically start after the current song ends. The current behavior, however, stops the playback after one, or just a few songs. When this happens I cannot manually switch to a new song, all play/pause buttons control the song tha...

nijomo

Sonos app not able to browse music on Deezer

Question

Hi folks I've used Deezer through my Sonos for years, but now, for about 5 days (no changes, I don't think) it's been telling me that it's unable to browse music in Deezer. I've tried uninstalling and reinstalling both the Sonos controller and the Deezer app in the controller, but no joy. I'm using...

Warren Edge New member

Windows 10 Deezer App loads but shows grey screen

Question

Hi All, Since yesterday when I launch the Deezer App downloaded from the windows 10 store it just opens up a blank form. I have tried uninstalling and re-installing but it does not solve the issue. Has anyone else had this issue? Does anyone know a solution? Many thanks, Warren

flyfar.dreambig

Random App shutdowns

Question

The app keeps closing out and turning off my music when I’m off the app. It seems when I get a notification it glitches and the app closes and the music stops. Any tips or advice?

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Mirtma
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