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For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

  • 555 Topics
  • 5,638 Replies
556 Topics
H
Runaway Baby
himura29Runaway Baby
asked in Other devices
Deezer Desktop plays the wrong song from the playlist after removing another song from that playlist

Using Deezer Desktop on Windows, I play songs from my playlist. After I remove one song from the playlist, if I click on a different song to play it, Deezer will pick another song from my playlist instead. I need to close Deezer, or switch to a different playlist and return to this one later, to be able to play the song I want. I suspect that the ID of the songs in the playlist are not updated after the removal of one element, so when I click on another song, Deezer attempts to play a song with its old position in the list, fails to find it and plays the first element in the list (or a random element in the list?)

91
Nina Nebo
Deezer Legend
I
Tiny Dancer
Ingrid BortelsTiny Dancer
posted in Other devices
white screen

Lately I am having often a white screen and do not want to continue to reinstall the app or restart the phone. Please can you give us a solution. It is very annoying if it happens often … many thx

887
awesomemac
Deezer Legend
M
Tiny Dancer
mrhighdefjeffTiny Dancer
asked in Other devices
Gapless Playback Desktop App

Quite simply I dont get gapless playback using the desktop app. I do get gapless audio on sonos and on my phone app too but not when using the desktop app. I am using a USB dac and was hoping to enjoy FLAC via the DAC. I have tried headphones plugged directly into my laptop eliminating the DAC. I get the same result when using the desktop built in speakers. What am I doing wrong? I have checked the settings but cant find anywhere that mentions gapless. "Listening to Dark Side Of The Moon" there is a big pause between tracks 1 and 2. Am I the only one?

331647
bluezzbastardzz
Deezer Legend
squirrelchew
Runaway Baby
squirrelchewRunaway Baby
posted in Other devices
Google Home Mini won't start Deezer on Vizio E55-E1

In the last six or so months, my Google Home Mini will not start Deezer on my Vizio E55-E1, which has what is functionally an integrated chromecast. I have both devices in the same “room” in my home, the Garage, and the Google Home Mini is set up to use the TV as its target “speaker” as well as TV. “OK Google, play some music” will respond with “playing music from Deezer on GarageTV” but then nothing happens. I can command Google to turn on and off the TV just fine, or adjust the volume. I can say “play music from YouTube” and it will immediately fire up YouTube Music on the TV without issue. All basic functionality exists and works as intended, except for anything involving Deezer. Before it completely stopped being able to start Deezer on the TV, it would start it, but then lose connection or something because I couldn’t say “next track” or “pause” or “stop” -- it would always respond with “nothing is playing right now.” I can cast from my phone to the TV without issue, just as I alw

175
squirrelchew
Runaway Baby
I
Runaway Baby
intjtlglRunaway Baby
asked in Other devices
Lyrics button in search on desktop/web missing

When searching in the deezer desktop app or on the website when searching it no longer has a find by lysics. I found a song a long time ago however when trying to search friends in low places it use to give a lyric find. Hopefully this wasn’t disabled forever and it is just a bug great feature it was.

121
GropplerZorn
Deezer Legend
S
Tiny Dancer
SilabTiny Dancer
asked in Other devices
Search bar non-functionning on browser

Dear all, I noticed that the search bar on my browser seem to not give any results anymore, no matter the words I search for. See below: Is there any reasons for this? I noticed the issue on two different laptops. It might be with my account for X or Y reason. Many thanks for guidance and help!

355
G
Product Team
sushigal007
Runaway Baby
sushigal007Runaway Baby
posted in Other devices
Mp3s stop working when I add tags/album art

A couple of days ago, I tried uploading a couple of mp3s of audio I’d taken from a BBC Live Lounge youtube video. Now, when I do this, I use mp3 tag to add tags and cover art. Never had any problems with it before. So they uploaded fine, but every time I tried to play them, deezer would say there was a problem and refuse to play them. I tried deleting and reuploading them, same problem.Oh no, I thought, uploaded mp3s are broken again. But to triple check, I uploaded a different mp3. That one worked. So I thought maybe something was wrong with the original mp3 files, so I redownloaded them and uploaded them - this time without bothering to add tags and art, because I wanted to make sure they worked first before wasting my time. And they worked, hurrah! But I don’t like having blank album art/artist/album, so I added those back and reuploaded one. Aaaaaand… deezer wouldn’t play it, said there was a problem. Again. So it would seem something about adding tags/album art is stopping these t

101
Alfredo.Deezer
Community Manager
S
Lover
Steve-KLover
asked in Other devices
Chromecast and Android: No 'play next' or 'add to queue'

Using Deezer on Android. When Chromecasting I cannot select 'play next' or 'add to queue' for songs. The options are greyed out. They work fine if I stop casting. I've seen similar posts going back months on here and can't believe this basic functionality hasn't been sorted out.

232569
D
Tiny Dancer
A
Runaway Baby
Anton7Runaway Baby
posted in Other devices
yamaha musiccast music drops and cuts out

Hi everyone, hope someone can assist with a weird issue I've been having for the past couple of weeks (which didn't before, on the same network and same setup). Recently, I've been experiencing audio cuts/drops when streaming deezer to my yamaha musiccast devices (RXV6A avr and a Musiccast 20). The odd thing is that it only happens around the same time everyday (can run all day with no issues whatsoever but will start glitching at around 7:30 in the evening). The network is solid (500 Mbps broadband, cast through a Netgear RAX20 router - WiFi 6 - and very good signal to both devices), and again no issues whatsoever at other time of day or any other devices. It feels like a cache issue as if I pause the playback for a bit it seems to be a bit better, it also helps when I skip the song somehow but I can't explain how it's flawless the rest of the day. Anyone experienced similar? Thanks

836
A
Runaway Baby
Ł
Tiny Dancer
Łukasz.STiny Dancer
asked in Other devices
Shuffle mode not working on chromecast integration with Deezer

Hello I'd like to ask, why the shuffle button disappears when I play music by Chromecast. Overall, Chromecast music playback works very poorly. Disconnections are common. When I play on headphones or Bluetooth it’s fine. Thanks

37921
MrHaroldA
Tiny Dancer
M
Tiny Dancer
Mathieu SantostefanoTiny Dancer
posted in Other devices
Deezer macOS app is still register as "open at login" even if it is disabled in settings

Every time I open Deezer app on my MacBook, it registers itself as app “open at login”, despite I disabled it in Deezer app settings. It’s very annoying.

2028
M
Tiny Dancer
Z
Runaway Baby
zsombimeRunaway Baby
asked in Other devices
uploaded mp3s are missing on tv

Hi! I ran into that problem, that I can't play my uploaded mp3s on my Android TV. However I placed them into playlists, they don't appear. Is there any solution for that?

111
S
Runaway Baby
Beatriz Maturana
Runaway Baby
Beatriz MaturanaRunaway Baby
asked in Other devices
My google nest is not playing Deeze

Hi,I am in Australia and I have just bought Google Nest and set Deezer as my music provider. However, although Nest attempts to play Deeeze, it come back saying that “sorry, something went wrong. When you are ready gives it another try”.My Deezer account and Google Nest are the same (a gmail account). I have also added my nest device to my Google Home. I think I have tried almost all options that I found, but without results.Would someone know how to fix this problem? Any tip will be most welcome.

182
Beatriz Maturana
Runaway Baby
V
Runaway Baby
Vladi TóthRunaway Baby
posted in Other devices
Samsung TV "Problem detected with this stream, please try again later"

I recently bought a Samsung TV and installed the Deezer App. Today, suddenly, it stopped working completely. Every song I want to play is followed by the “Problem detected with this stream; please try again later” prompt. Nothing helped: restarting the TV, disconnecting the internet, logging out of the App, reinstalling the App, neither the combination. I am quite disappointed. I pay for music, not for skipping the random error prompts. Any suggestions how to make the music play?

19410
F
Runaway Baby
A
Tiny Dancer
aurcbyTiny Dancer
asked in Other devices
Is it normal for Deezer to create a folder named deezer-desktop-updater in AppData/Roaming? (windows 11)

So when i installed Deezer i saw that it created a folder named deezer-desktop-updater and it contained installer.exe with an deezer icon around 77 mb’s, so im wondering is it normal?

221
Jaime.Deezer
Community Manager
D
Runaway Baby
DL92Runaway Baby
asked in Other devices
Using Alexa/Echo Device with Deezer

Hi, Does anyone have a working way to actually choose and play music on an Echo device through deezer? I purchased Amazon's Echo Studio and setup the Deezer skill in Alexa. It is an absolute heap of garbage. I cannot choose songs on the Alexa app and am limited to voice commands or previously played content (through Alexa) where Alexa straight up ignores what I asked and plays something else. Why does Spotify have actual integration into this service while Deezer has basically nothing. I tried creating a Playlist in deezer, and that doesn't work with Alexa. I tried using Bluetooth to play through the Deezer app and the sound is very quiet, quality is poor. I tried using Deezer Connect and it doesn't find the Echo Studio. I dont know whether to return the Echo, cancel Deezer or both. Just a terrible experience all around. Extremely disappointed. I was planning on listening to music today, not yelling at Alexa. Edit: AND Deezer got rid of their Fire TV app. Just perfect. Great work guys.

3486
Z
Tiny Dancer
M
Runaway Baby
MP86Runaway Baby
posted in Other devices
Chromecast support in Windows 11

I’m still evaluating options and Tidal’s desktop app can connect to my Chromecast but not Deezer. This is a major drawback since Deezer doesn’t have an app for Fire Stick. How am I supposed to cast from my computer to my TV? I don’t use Chrome and I don’t plan to do it. Again, Tidal can cast directly even without Chrome browser.

143
GropplerZorn
Deezer Legend
S
Runaway Baby
schlotzyRunaway Baby
asked in Other devices
Mac Deezer Desktop update not compatible with 10.15 Catalina

Mac Deezer Desktop update not compatible with 10.15 Catalina. It updates automatically but won’t work unless 11.

432
S
Runaway Baby
G
Runaway Baby
GVWYoungRunaway Baby
asked in Other devices
Unstable and glitchy

Why oh why are the Deezer apps so constantly glitchy? And by that I mean streaming intermittently on both desktop Windows app and web app on Chrome with a high-performance 100Mbps wired fibre internet connection. Uninterrupted music streaming is the minimum requirement which you failed to meet for several years, so now it’s “goodbye Deezer” and “hello Spotify” or virtually any other competing service!

407
G
Runaway Baby
P
Runaway Baby
Paul_eRunaway Baby
asked in Other devices
Google assistant - Something went wrong asking for albums or artists

I cannot find any “recent” questions on this - only from 4 years ago. So trying a new thread. This has always worked 100% fine for me until maybe 2 weeks ago. No changes made. Google home/assistant integrated with Deezer family account. Was linked to a “home” profile within the family account but I have tried disconnecting and reconnecting to the master account. -- OK google play “Artist” - Sorry something went wrong…. OK google play some songs by the band “Artist” - Sorry something went wrong… OK google play “Album: by “Artist” - Sorry something went wrong… OK google play my flow - works 100% fine and is playing content relevant to me. Also this is not a case of google not understanding what I ask for… as for example if I ask “ok Google play the latest album by “Artist” on deezer” The speaker first says “Playing “Album ABC” on deezer” then I get - “Sorry something went wrong.” So it seems to be the API call from Google to Deezer. I have tried reconnecting multiple times. it is doing t

10412
Alfredo.Deezer
Community Manager
jirikovoego
Lover
jirikovoegoLover
posted in Other devices
Queue synchronization not working. Again.

Hi there, I can continue from phone to computer, but not vice versa. If I start on computer, iphone show me just empty queue. Can you check this?

11410
J
Lover
O
Runaway Baby
Onion97Runaway Baby
asked in Other devices
Deezer No longer working on Google devices (nest hub, lenovo clock) (HELP) 👀

Having this issue for 2 months now. Little background. Been using Deezer Premium (current prium subscriber) for little over 3 yrs now on am off. Mostly use Deezer on my android phone with Zero issues. But for the past 2 months Deezer refuses to play music or work properly on Google devices. We have few Lenovo Smart Clock around the house that have been connected to Deezer Premium and have worked flawlessly together for 2 or 3 years. Same with my Nest Hub. However as the past 2 months Deezer refuses to play song request on any of my devices other than phone when requesting a song on Deezer with voice command on Google devices like "hey google play Eminem" it will respond "sure playing emeinem on deezer" followed by a few seconds pause and then "sorry something went wrong" I have everything up to date including the Deezer app on my phone, subscription is active and valid. Again this is for all 4 Google devices at home that worked flawlessly before now Deezer refuses/is unable to play mus

1003
Alfredo.Deezer
Community Manager
S
Runaway Baby
solmanRunaway Baby
asked in Other devices
player notification. Error: Unknown Error

Playing Deezer using the Bluos App. Heres whats been happening for the ladt 2 weeks. Stops playing after every 4 - 5 songs. An error message appears. Click OK. Error message disappears. Press play. Error message returns. Click OK. Error message disappears. Keep doing that until starts playing again. 4 - 5 songs later, it stops again. Here's the screen shot. Please fix.

33125
Alfredo.Deezer
Community Manager
jirikovoego
Lover
jirikovoegoLover
posted in Other devices
Windows 11 for ARM

Hi there, I found out that Deezer since 7.0 support Apple's M CPUs, so users don't need rosetta emulation any more. What about Windows on Snapdragon? Deezer runs there natively as well, or emulator is necessary in this case?

120
jirikovoego
Lover
E
Runaway Baby
Equi_Runaway Baby
asked in Other devices
WHY DOES THE DESKTOP PLAYER DEFAULTS TO RANDOM GARBAGE I DON'T LISTEN TO???

One thing I always hated about Deezer is the fact that on startup, the “now playing” would always show some random garbage song I don’t care about for a few seconds, and then change to the last thing I was playing before closing the app. Now whenever I open Deezer it does the same thing, except it now STAYS THAT WAY. HOW DO I GET RID OF THIS? I DO WANT TO SEE THIS TRASH, I WANT IT TO SHOW THE LAST THING I WAS PLAYING AS IT IS SUPPOSED TO

322
O
Tiny Dancer

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