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1 year ago

Other devices

For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

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How do I connect to enjoy all my favorite music on my TV

I want to enjoy all my favorite music on my TV what should I do?

does not work on lg smart tv

Stays on launching screen and never log in. Reinstall does not help.

Article Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Our Desktop/Web app can improve, and we need your help This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small. What should I post here? if the app is acting in an unusual way, when you click on the menus and buttons, for example if the player is...

HiFi over wireless or usb out

I had HiFi until very recently and have been with Deezer for years. I want to take out a Deezer yearly sub - either hifi or premium. Until I decide, I am using Spotify (I really don't like it compared to Deezer - why is it so popular???). The thing is, I struggle to notice too much difference betwee...

What the heck happened to the Wear OS app?

I've been trying to figure this out. Wear OS is listed as having an app on the official website, and Deezer support repeatedly insists there's a Wear OS app... But there isn't.There has to be a *huge* miscommunication here or something.There appears to be no announcement of the Wear OS app being dis...

Back button is not working on the Deezer Desktop App (Windows and Mac)

When you forward through pages (e.g Artist - > Playlist) and then navigate back with Back button navigation doesn't work - it's just scroll page to the top. Could this issue be fixed?

Memory leak in browser and Deezer desktop app

Recently, there is a memory leak when using the player in the browser. After closing the tab with the player, the memory returns. OS: Debian 8.8 amd64 / 3.16.0-4-amd64 #1 SMP Debian 3.16.51-3 (2017-12-13) x86_64 GNU/Linux Browser: Firefox Quantum 59.0.2 (64-bit)

Bug with displaying Cyrillic font in the name of performers.

As you already know, there has been a bug with the display of Cyrillic language in the names of performers for almost a year and has not been eliminated in any way. The problem occurs only when using Russian as the main system language. I forcibly assigned English to your application on MacOS and th...

iOS 15 beta and carplay with Deezer

Hi there, I have installed the public beta of iOS 15 on my iPhone and while the app works flawlessly on my phone, it only partially works on Carplay. I can play songs if I select them from my phone, but every section on the Carplay app is empty. Do others are facing the same issue?

An error occurred, please try again later (Anarchy in the UK - Sex Pistols)

When playing the song Anarchy in the UK by Sex Pistols, I get 15 seconds into the song when I get the generic error below. An error occurred, please try again later Error continues to occur. Corrupt song track? Using Deezer app on Windows 10

Amazon Echo Alexa not finding music on Deezer

Hi - I have tried playing music from my Amazon Echo Dot but Alexa comes back saying "I can't find it on Deezer" I have tried unlinking and linking accounts and nothing. I have tried updating firmware and Alexa app but nothing. Is there something your side causing the issue, or is it with Amazon? Yes...

Control4 not able to play MP3 files which are uploaded to Deezer

I uploaded couple of mp3s and I can play them, both on desktop and mobile Deezer app. But I can’t play using Control4. Appreciate any help.

deezer not supported on Alexa in Slovakia

Hi, please why Alexa cannot find Deezer app when I try to link it as new service? I have only Spotify, Amazon music and IHeartRadio available. I live in Slovakia. I also cannot find It when i try searching through “skills”: Thank you very much for your help Rastislav

Fitbit - problems to connect with Deezer

The deezer app is on my ionic. When I try to open it sends me back to fitbit app to verify Wi-Fi even though it's clearly showing as connected to wifi

Deezer playlists with Amazon Alexa

Hi, Is it now possible to listen to our playlist with Alexa ?

Toshiba smart TV error message

Every time it gets to the third song, when playing music through my new Toshiba smart TV, it will try to load up the song, but then come up with the messege...an error has occurred..... Any idea why please

TV app can play limited number of songs

Since the new deezer app on Samsung TV’s (new redesign) my playlist can now only load like 100 songs out of 600. Why that now?

Samsung TV keeps loading and nothing happens (cannot play My Music)

I've been a subscriber for around 12 months without any problems. Then from yesterday I've been unable to access the Deezer app on my Samsung 6 tv. I've deleted and re-installed it without any result apart from a message advising me to try again later. I can still access it on my desk top and iPad....

Yamaha MusicCast And Deezer - Login problems

I have a Yamaha receiver RX-V683 which supports Deezer thru the Musiccast app. Sometimes it works fine but most of the time not, while logging in to Deezer using Musiccast app, i just get the message "we've encountered error in connection". Anyone using musiccast app with Deezer? Thanks...

Chromecast and Android: No 'play next' or 'add to queue'

Using Deezer on Android. When Chromecasting I cannot select 'play next' or 'add to queue' for songs. The options are greyed out. They work fine if I stop casting. I've seen similar posts going back months on here and can't believe this basic functionality hasn't been sorted out.

I can't download desktop app on Windows 10 Pro

Hello thereI am facing an issue where I can’t download the desktop app via Microsoft Store in Saudi Arabia.I’m running a genuine Windows 10 Pro, I don’t use any VPNs and my region is correctly identified in Microsoft Store as Saudi Arabia.Deezer web is running with no issue. What I have tried:Signed...

I can't access the equalizer on Deezer's desktop app/computer

ive looked through all the settings and cant find the equalizer?

CHAT WITH US

No encuentro la parte de chat with us y necesito comunicarme con el soporte alguien digame por favor que hago l si no esta disponible esa opcion

Chromecast volume goes to zero when I exit the app

So.. all of a sudden I have this issue where I can only listen to music on my chromecast while the app on my phone is open in the foreground. The moment I go to homescreen or switch apps the volume goes to zero. All other apps are working just fine with my chromecast. I should also mention this is h...

Broken track

Each time when I’m listening track Live And Let Die by Guns N’ Roses playing is stopped (HiFi, Windows 10 version 5.30.70). Maybe this track is corrupted?

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