Other Devices

For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

1,139 Topics
8,258 Replies

Wchenguae Groupie

CarPlay not showing playlists after latest update

Solved

Since the latest update, my playlists are not showing on CarPlay whereas it was all working fine before. Each time this happens, I close the app and restart or I restart the phone and it’s Ok and then the very next time I reconnect it doesn’t work again. I have also disconnected and reconnect to Car...

Jordi Ibero Cabronero Groupie

CarPlay not loading and another issues

I’m very disappointed with Deezer on CarPlay. It’s a disaster. App stuck loading... need to close and open again to load a playlist... and then you cannot select one song, every time you pick a song, doesn’t matter... it plays the first one. it’s so... disappointing we are waiting for a fix so l...

Dmitriy.Gorbatyuk New member

Track does not change

Sometimes when previous track finishes, next track does not starts and I can't change track manually, after couple of attempts to change track manually the previous track starts again. It happens very often in these letter days.

Flo.Deezer Community Manager

Only 30 seconds playback on google home speaker despite having a premium account

Question

Hi there, that is very strange. Could you please make sure that you have logged in with the correct email address in your Google Home app? Is it the email address of the account you have Premium on? Try to unlink the accounts and link it again please.

Felipe.Vitorino

Date format error to add music in playlist

Question

This error happens when adding a song to the playlist and you list it.

Aquar Groupie

Media keys not working on Desktop App on Windows

Solved

I've just updated the desktop application 5 minutes ago. Current version - 4.0.5 Before that version I was able to do Play/Pause, Next actions right from my keybord buttons being in any other application, means globally. Deezer was just minimized in taskbar. My keyboard - Steelseries APEX 350 https:...

SantiRecalde

flow tab not loading

Solved

In my wife's phone and mine the flow tab does not load. Both have BlackBerry Passport which we love. I don't want to switch over Yo spotify, and I don't want to change my phone. The deezer installed in my BB is android, since BB OS 10 allows to install apk file. Please help

f430saint New member

BMW error - currently unavailable

Well up until yesterday, everything was working fine. Suddenly, try and do anything and I get the message "Service is not available". Can't search the online catalogue or play favorites which were established on my pc. Anyone had a similar experience?

sweetsaturn

List of favourite tracks doesn't work properly

Question

Hello, on PC (both app and site) when opening favourite tracks default "recently added" sorting shows very first 40 liked songs and loads more recent ones only after scrolling down or changing to recently added manually and plays only this 40 tracks instead of all the liked songs. I don't have such...

Flo.Deezer Community Manager

Deezer has serious issues working with Alexa on Sonos

Question

Hi @Srkozder sorry to hear about this. Can you tell me what you have tried so far? We did have issues on Sonos recently, but this had nothing to do with Alexa.

nikipedia One hit wonder

Can't see if track was added to list

Question

Hey, I have refreshed Windows app after your last updates. When I am trying to add a track to my list nothing is happening, there is no notification. When I check the list then - track is added but where is the notification in the top right corner where I used to see this information? Btw. is it po...

zokara New member

Casting to SRS-X77 SONY not working

Question

Since few days ago I can not cast Deezer to my Sony speaker SRS-X77. I use my phone or tablet ( Android ) and the result is the same. In other hand TuneIn is casting normaly from both devices. PLEASE HELP! ZORAN

Warren Bounds New member

Deezer Family on Sonos and Google Home - when?

I've been using Deezer for years and it's starting to get a bit tedious lately how Deezer is just falling behind ... The whole Deezer family idea with profiles. Why ?! Why would I want to share my username and password with everyone. Can't we just pay once and have 4 accounts ? Deezer family on S...

Andrius1vienisas New member

End of Flash Player Support

Solved

Hallo,what have You done?I can't listen to Deezer on my Windows XP Firefox web broswer like before anymore,I can't install Windows 7 or higher because my computer doesn't allow to do this,I'm unemployedand having half disability,I'm so lonely alone single I just want to listen to Deezer music on web...

Timelordz Roadie

Volume banner in desktop app

Solved

When I change the volume on my windows 10 pc a Deezer banner appears in the top left corner of the screen. How do I remove this? This happens while using the Deezer desktop application. I understand its usefulness but there should be a way to turn it off. It can be quite obnoxious for users.

roobrother One hit wonder

Parrot smart head unit 'no network' issue

Solved

Hi all I have been using Deezer to stream my music through my parrot smart Deezer app. A couple off weeks ago I noticed some songs didn't stream as they once did...the same songs were available through my phone ( Samsung s8) No big deal.. Then on the weekend I now cannot access any of my music/pod...

Srkozder Groupie

No Deezer in Alexa app

Question

Seems like Alexa took out Deezer from music services to connect to the app. Only Spotify and Amazon Music are currently in Alexa to connect. Is it only me or it this a fact? Cheers

szymian New member

How to change the language settings in the Deezer app?

Solved

how to change the language settings in the deezer application?

AMIR1999

I can't enter in Deezer app on my notebook on windows 10

Question

I can't enter in deezer with my facebook and google account.Yandex browser doesn't work. Please help me with the information.

eejay65 Groupie

errors on Onkyo

Solved

I have exact the same problem. Started to use Deezer again but playlist can't be used with my Onkyo receiver anymore. As my receiver is not changed, Deezer must have been changed somehow. Please fix this.

Alex1908

Sono obbligata a pagare per usare deezer?

Solved

Per usare l'app devo per forza fare l'abbonamento o posso continuare ad usarla senza pagare come con spotify?

nijomo

Sonos app not able to browse music on Deezer

Question

Hi folks I've used Deezer through my Sonos for years, but now, for about 5 days (no changes, I don't think) it's been telling me that it's unable to browse music in Deezer. I've tried uninstalling and reinstalling both the Sonos controller and the Deezer app in the controller, but no joy. I'm using...

Jonathan Best One hit wonder

Android auto in offline mode

Solved

When I put Deezer into offline mode and use it through Android auto no playlists or albums are shown even though they are downloaded. This would really help in reducing data usage on a long drive. Also, when browsing albums in Android auto it would be great to find based on artist. My album list is...

Stessull Smash hit

Yamaha Musiccast problems.

Solved

Up until last night I'd had no problems playing Deezer HIFI through my Musiccast devices, now I can't get anything to play. I'm logged in and everything looks as it should but when I select something to play I get a brief flash that it will be playing a flac track, then that goes away and nothing pl...

nps

idp.alexa.51 virus

Question

My Avast anti-virus has identified this virus in the latest update of the Deezer app on my PC. Has anyone else come across this ?

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Rob Igo
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fadrinmash
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Noam Asulin
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MurzNN
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walker
7 likes

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