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For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

  • 501 Topics
  • 5,346 Replies
501 Topics
M
Runaway Baby
MHMRunaway Baby
posted in Other devices
MusicCast vs BluOs

I am using Deezer with BluOs (Bluesound Node 2 player) and at an other location I use MusicCast with a Yamaha receiver.Deezer works perfectly with BluOs, never any issues.But with MusicCast there is quite often something wrong. Slow loading of new songs, flow interruptions, login keeps hanging, library does not load, etc.I did not get any kind of useful response from the MusicCast helpdesk; is there any chance to improve the stability of Deezer in MusicCast?

1454
M
Runaway Baby
5 months ago
J
Runaway Baby
jamesmanningRunaway Baby
posted in Other devices
Arcam CDS50 stopped working with Deezer

I blame the Arcam as it doesn’t work with some radio stations but they say I should contact Deezer help.   Is community the best Deezer can manage for assistance?  on playing a file from Deezer I get ‘unsupported file type’ error. I have unplugged the machine for 24 hours as recommended by my dealer. On plugging it back in today it needed the wifi connection reestablishing which I did. I also deleted and reinstalled Musiclife. The error remains. (As it does on some podcasts and some internet radio stations.) any ideas please? Thanks!

1922
Leonídia.Deezer
Community Manager
5 months ago
L
Runaway Baby
lia.zsRunaway Baby
asked in Other devices
how to add device

I downloaded the songs and I want to listen offline but it keeps saying "account is linked to 0 other devices. deezer premium is not available on this device "  what do I do?

4244
awesomemac
Deezer Legend
5 months ago
I
Tiny Dancer
imikicTiny Dancer
asked in Other devices
Deezer HiFi on Marrantz PM7000N using HEOS

Hi,Is it really possible that the Deezer HiFi subscription is not availble using the HEOS app on Marrantz PM7000N,  but only bluetooh connection?Kind regards,Ivan   

7819
UGatDeezer
Lover
6 months ago
H
Runaway Baby
Hifiman000Runaway Baby
posted in Other devices
Deezer HiFi for Denon HEOS and Denon / Marantz HEOS built-in devices

Is there a time frame for Deezer HIFI Heos support?

48455286
UGatDeezer
Lover
6 months ago
S
Runaway Baby
skyline91Runaway Baby
posted in Other devices
Playlist on Mac is not syncronized with Android

When i play songs on Android device and open app on Mac list is not synchronised. Even if i restart the app. And when i play song on android device while app is opened on Mac and skip it on Android, song is also skipped on Mac (different song), and it is like two separated playlists.When song is played on Mac it syncs on Android device.

303
S
Tiny Dancer
6 months ago
J
Jonhen.Z
asked in Other devices
Memory leak in browser and Deezer desktop app

Recently, there is a memory leak when using the player in the browser. After closing the tab with the player, the memory returns. OS: Debian 8.8 amd64 / 3.16.0-4-amd64 #1 SMP Debian 3.16.51-3 (2017-12-13) x86_64 GNU/Linux Browser: Firefox Quantum 59.0.2 (64-bit)

420999
G
Tiny Dancer
6 months ago
C
Runaway Baby
catchastarRunaway Baby
posted in Other devices
Deezer LMS plugin for Squeezebox suddenly not working

A lot of Squeezebox users are reporting in the LMS forum that the new local Deezer plugin for LMS stopped working properly a couple of days ago. “My Collection” is showing up as “Empty” in all categories (Songs, Albums, Playlists, etc.). I can listen to my Flow and Smart Radio, but song titles and artwork are not displayed, and users who log out are unable to log back in. I hope Deezer will be able to help resolve this situation.

6595
M
Tiny Dancer
6 months ago
K
Runaway Baby
KeremMutluayRunaway Baby
posted in Other devices
Audiocast m5 has stopped working

Last week i could use my deezer premium with audiocast m5. But when i tried today, i couldn’t get login. It says failed everytime. I updated the software, nothing changed. Has this ever happened to you?

161
Jaime.Deezer
Community Manager
6 months ago
D
Tiny Dancer
Diogo BarrosTiny Dancer
asked in Other devices
The windows 11 issues

The menu and the top bar is not working anymore.

291
bluezzbastardzz
Deezer Legend
6 months ago
8
Lover
8BallBorisLover
asked in Other devices
Make the desktop app easily downloadable: there's nothing on the website!

Seriously, if you go to : https://www.deezer.com/explore/en-us/download/ there's nothing. Yeah, a link to Google Play, which tells you to install it on your mobile. Completely at the bottom there's a link "download desktop”which brings you to … the exact same page.I have a new laptop and wanted to install the desktop app again. This means I have to browse through the forums here again to find that direct download link someone posted a while ago, or just guess that you find some version of it in Microsoft Store? Maybe? (That store thing doesn't work flawlessly either, but that's a different story).Not very convincing for new customors, is it now?

2148
Jaime.Deezer
Community Manager
6 months ago
K
Runaway Baby
kagenokurei
asked in Other devices
I'm unable to play any song on my Onkyo amp

I have an Onkyo TX-NR7100. I can log into the Deezer app and browse my content. However, trying to play anything results to a "Playback error" on the amp. I have tried logging out and logging back in, with no success. I have tried pulling it out from the mains, waiting for a minute, then plugging it back in. Still no go. All other functionality with the amp works. Spotify, Chromecast, etc works. Deezer was working until around early June. I don't want to do a factory reset on the receiver as it's quite a bit of work to calibrate the speakers.On my phone, the Deezer app works fine with no issues. So, at least I know it's not my Deezer account.

532
Leonídia.Deezer
Community Manager
6 months ago
N
Runaway Baby
nagusameRunaway Baby
asked in Other devices
No Last.fm sync on PC app (not a family account)

My account is a hi-fi account. There is no option to share my Deezer listening to Last.fm via the app but I can do so in on the web player.This is more of a bug report than looking for a solution. Sorry if this is posted in the wrong place.

232
N
Runaway Baby
6 months ago
S
Runaway Baby
Slick2007Runaway Baby
asked in Other devices
lot of faults

The icon for my favourites don't light up and a lot of albums are missing or very hard to find. 

243
Leonídia.Deezer
Community Manager
7 months ago
G
Runaway Baby
GaryPLRunaway Baby
asked in Other devices
Deezer app using too much storage on Chromecast

Hello, Hoping someone has a solution that doesn't involve clearing all the data, including logon credentials etc. Or if I need to do this, I'm hoping there's a way to stop it happening again.The Deezer app on my Chromecast with TV is using far too much storage space. This is a problem for the Chromecast anyway, with only 4.4GB of space available. But of this 4.4GB, Deezer is using 1.22GB which seems insane, considering (as far as I'm aware) there is no offline playback. So what on earth is it storing? I am now getting warnings about the lack of available storage which is getting frustrating. Thanks in advance for any assistance that people can provide.

721
Noam Asulin
Deezer Legend
7 months ago
T
Tiny Dancer
Thiago AzevedoTiny Dancer
posted in Other devices
Echo Dot (Alexa) - Deezer is not currently supported in your region

After link my Dezeer account with my Echo Dot in Brazil, I recieved the message "Deezer is not currently supported in your region" In the same WIFI I can use Dezeer in my mobile, without restrictions. This region restriction in Dezeer in only for the Alexa app?

892238
jirikovoego
Lover
7 months ago
L
Runaway Baby
Liz Sj-KaomiRunaway Baby
asked in Other devices
deezer not working on Xbox

For the past 2 days, Deezer has been sending "Error: Failed to play" on multiple songs on the Flow playist or any other of my playlists. I pay for premium. I had logged out and even exited the app. Restarted the xbox. The issue is still happening. Why is this happening??

261
K
Runaway Baby
7 months ago
E
Tiny Dancer
elusivesidTiny Dancer
asked in Other devices
Unable to login on ONKYO

I am trialing Hifi subscription. I am unable to login to Deezer through Onkyo NR-646 amplifier. This is an amp that is supported by Deezer. However it doesn’t let me login. I keep getting an error message “Your details are incorrect, please try again.” I have upgraded Onkyo amp to the latest firmware. Yet no luck. Please note that I am able to login to Deezer web and IOS App with the same credentials.

292656
V
Tiny Dancer
7 months ago
A
Runaway Baby
Alexandru55555Runaway Baby
posted in Other devices
Onkyo Receiver connect error

Hallo , From 2 weeks ago i cannot anymore connect into Deezer app  on my Onkyo Receiver!i receive the following msg: “ Connection error. The sever  connection could not be established or was terminated early. Please try again later.”  I change my pass. Accont ; I reset  the receiver; i resset the router…. I try everything.., All the other Network services works.How can i resolve this error?

1355
A
Runaway Baby
7 months ago
C
Tiny Dancer
caseykcTiny Dancer
posted in Other devices
everything stopped working except for login and home page and favorites

I keep getting “an error occurred please try again later” on Windows desktop app, Firefox, Chrome, and Opera GX. I am not using a VPN and the adblocker is not allowed to run on the Deezer site. I basically turned off all the extensions when I am on the Deezer website. I know about the FAQ article and I already did everything in there. I tried unlinking other accounts and devices. I rebooted my PC obviously. I have a lot of space on my SSD. I cleared my cache and cookies and reset my browsers. I installed the latest security update on my PC. I contacted support and they kept asking me to do things or give information that I already did or gave. The last thing they asked was for me to try in Chrome to which I reported back it still doesn’t work.I’m not a playlist guy, I want to listen to specific albums or artists, and even if I was a playlist guy, I get an error on the page of specific songs as well plus the point of this service is you can listen to full albums if you want to or you ca

210
C
Tiny Dancer
7 months ago
A
AussieRo
asked in Other devices
Chromecast from Deezer Desktop (Win10)

Would love to know why there's no Chromecast option on the Deezer Desktop app. I realise that it's in Beta only, but is there a plan to include it? I'm currently a Spotify (Premium) user and would be happy to change over to Deezer should there be the option to cast directly from the desktop app 🙂

554150
Leonídia.Deezer
Community Manager
7 months ago
J
Runaway Baby
jc75Runaway Baby
asked in Other devices
Can't play downloaded music when connected to network blocking steam

Hi Since few days, on the Mac app, i’ve got an ‘MS0610’ error when i start a track - previously downloaded - when i’m connected to my company network, which blocks music streams.It used to work properly before. Errors (no code) often occurs when offline… note: I tried to restarts several times, cleared the cache as well, and  the app is up-to-date.Regards 

889
Leonídia.Deezer
Community Manager
7 months ago
S
Lover
SergioCLover
asked in Other devices
Search result issues on desktop

Why is it that some albums can appear in a new release playlist but not appear in the artists pages? I can only see them when I search for the release specifically - when I go to the artist page they don’t appear in the albums/singles section at allToday I noticed new releases by The Lemon Twigs, Habibi and Autocamper but these releases don’t appear on the artists’ page.  This is not an issue on the ios app

9012
Jaime.Deezer
Community Manager
7 months ago
H
Tiny Dancer
HeatherblainTiny Dancer
asked in Other devices
Error:Failed to Play. The requested content is not loading. On windows PC

I can’t get deezer to play anything on my windows computer. It works on my android phone but not on the webite at work. Any idea of a fix? I’ve tried on different browsers and have cleared the cache already. Thanks :)

341
M
Lover
7 months ago
J
Lover
JustinLLover
asked in Other devices
Windows 10 Desktop 4.3.4 - Spacebar No Longer Toggles Play/Pause

There was a time when the spacebar toggled play/pause. There doesn't seem to be a way to set your keyboard shortcuts in any preferences/settings. This should be an easy fix if this has not been implemented or was broken in one of the newer versions.

67524
F
Tiny Dancer
7 months ago
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