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For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

  • 475 Topics
  • 5,191 Replies
475 Topics
Jaime.Deezer
Community Manager
Jaime.DeezerCommunity Manager
published in Other devices
Deezer x Sonos

As some of you may already know, Deezer entered into a long-term partnership with Sonos earlier this year. Since April, Deezer's streaming radio service, Sonos Radio, and its subscription service, Sonos Radio HD, have provided an extensive, curated music catalog. We in the Community team therefore want to take the opportunity to start a cooperation here too 💪. Sonos also has a 👉cool community 👈 So you can be excited to see what's to come. 😎 Sonos stylish speakers deliver incredible sound for music, TV and much more. They are the perfect partner for our music catalog. 🤝 The Sonos app allows you to listen to your entire Deezer music library in every room of your home. 🎵 Sonos really has a wide range of products, there is something for every taste 🔉  HERE you will find an overview and detailed descriptions of all speakers. ❗ Do you already know Sonos? Do you use the products? What are your recommendations? Feel free to leave a comment about it. ❗ Are you a proud Sonos user? 😎 Then

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Tiny Dancer
2 months ago
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Lucky Star
Kevin DeezerLucky Star
posted in Other devices
Security certificate issue on a number of devices

Hello Community,Due to a global security certificate expiration, a number of devices (particularly older devices) have started experiencing connectivity issues between some of our partner’s servers and the Deezer platform. We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue.We thank you for your understanding while we work with our partners to resolve these issues.

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Tiny Dancer
10 months ago
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Runaway Baby
marko012Runaway Baby
asked in Other devices
Deezer works slow on Samsung Tizen

Does anybody else have the same problem that Deezer app works very slow on Samsung TVs (Tizen)?  When you are going thru songs or albums, it works with a delay of few seconds. Also, sometimes plays a song with a cover of another one and display some error. All other apps works perfectly fine and fast. 

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M
Runaway Baby
2 days ago
K
Runaway Baby
Kris NuytsRunaway Baby
posted in Other devices
streming via nuvo

Kinnen reeds verschillende dagen deezer nier via onze Nuvo installatie afspelen. Cache leeggemaakt helpt ook niet. Via app op carplay hebben we geen problemen.

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Tiny Dancer
8 days ago
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Runaway Baby
Jarosław PietruszkaRunaway Baby
asked in Other devices
Last.fm scrobbling of own mp3s is not working

Songs from the Deezer database are scrobbled fine but scrobbling for own mp3s is not working at all.

71
Noam Asulin
Deezer Legend
8 days ago
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Runaway Baby
BennickRunaway Baby
asked in Other devices
Why do some uploaded tracks work on Windows app but not Web?

I recently uploaded several albums of tracks through the Windows App. Strangely though, certain tracks will simply refuse to play on the web version; A little error popup shows up. If I swap to the desktop app though, it will work. All tracks in question are 320kbps mp3, CBR. What is happening?

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Jaime.Deezer
Community Manager
10 days ago
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Runaway Baby
LggmRunaway Baby
posted in Other devices
Deezer no longer on Alexa Netherlands?

For years I have used Deezer on my Alexa in the Netherlands. I go away for three weeks in 2024 and I come back and now it doesn't work. I get told that Deezer isn't supported in my location. But it was for years! What has changed? Why can I no longer use Deezer via my Alexa in the Netherlands? (Obviously I can use bluetooth but that isn't the point right now)

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Leonídia.Deezer
Community Manager
15 days ago
Santiago Evans Abaracón
Lover
Santiago Evans AbaracónLover
asked in Other devices
Sound getting choppy or blroken lately on PC

Hi all, This last days when listening on the PC application some songs are sounding “choppy”, like the music is interrupted for a few seconds during the song. Do you know what might be causing this? I’m using version 6.0.250. Thanks in advance

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Santiago Evans Abaracón
Lover
16 days ago
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Runaway Baby
ReticulatorOfSplinesRunaway Baby
asked in Other devices
Your Computer Seems to Be Offline - macOS v6.0.220

I’m online. I do run adblockers. Its running fine otherwise, but this message shows up constantly so feels like it might be do some detection with analytics perhaps. I was able to see this message seem to popup right when the following entry was blocked. Hostrec.deezer.comStatus14:42:34.024 Request blocked.DNS event typeADNS statusREFUSEDRules||rec.deezer.com^ (AdGuard DNS filter)Data typeDNSStart time14:42:34.023Time0 ms edit 1: unblocked that specific dns request and so far no error message, will keep watching. If that’s the case then this subdomain being requested might be the problem. edit 2: it’s still happening. trying other domains that come up, no results so far. Disabling adblock altogether to see. Not sure what the online/offline detection is based on, since I know it’s working otherwise.

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Runaway Baby
20 days ago
C
Runaway Baby
candaneren227Runaway Baby
posted in Other devices
How Does I Will Upload All Their Broadcasts via Feed on Deezer?

I've noticed that MyInstaFollow.com website seems to upload all their broadcasts directly to Deezer through a feed. How are they able to automate this process so that each new broadcast is uploaded efficiently? Do they use a particular RSS setup or tool that integrates well with Deezer? Any insights or best practices on how to replicate this for my own broadcasts would be really helpful.

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Leonídia.Deezer
Community Manager
20 days ago
M
Runaway Baby
MarteynRunaway Baby
posted in Other devices
Audio quality doesn't switch to Google Cast when connecting to Cambridge Audio CXNv2 Chromecast

When I connect from the Deezer app to the Chomecast in my Cambridge Audio CXNv2 streamer, the audio quality remains in the ‘wifi’ mode instead of the ‘Google Cast’ mode. Yet, if I connect to my separate Google ChromeCast Audio device, the app *does* switch correctly the streaming quality.Why? Is the built-in Chromecast different?  I reallly would like the app to change streaming quality to Google Cast when connecting to my streamer’s Chromecast.Thank you.

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Leonídia.Deezer
Community Manager
20 days ago
jirikovoego
Lover
jirikovoegoLover
posted in Other devices
Samsung TV: Progress bar is moving

On the Samsung TV app you put Song timer, few spaces, progress bar, few spaces and song length time. But you used proportional font for timers!The reason is the progress bar is moving every single second (because e.g. 0 is widder than 1). It’s very annoying. Can you check it?

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jirikovoego
Lover
20 days ago
N
Runaway Baby
NicoleCroesRunaway Baby
asked in Other devices
Deezer desktop won't open on my mac

My deezer desktop on a Macbook won't start nor open. This started when i updated the app. What can I do?

288941
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Lover
24 days ago
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Runaway Baby
Bruno PetrovicRunaway Baby
asked in Other devices
Cant link with amazon alexa

Hi guys, i cant link my dezzer profile with amazon alexa i just get blank page, tried everything

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Leonídia.Deezer
Community Manager
27 days ago
D
Runaway Baby
DL92Runaway Baby
asked in Other devices
Using Alexa/Echo Device with Deezer

Hi,  Does anyone have a working way to actually choose and play music on an Echo device through deezer?I purchased Amazon's Echo Studio and setup the Deezer skill in Alexa. It is an absolute heap of garbage. I cannot choose songs on the Alexa app and am limited to voice commands or previously played content (through Alexa) where Alexa straight up ignores what I asked and plays something else. Why does Spotify have actual integration into this service while Deezer has basically nothing.I tried creating a Playlist in deezer, and that doesn't work with Alexa.I tried using Bluetooth to play through the Deezer app and the sound is very quiet, quality is poor.I tried using Deezer Connect and it doesn't find the Echo Studio. I dont know whether to return the Echo, cancel Deezer or both. Just a terrible experience all around. Extremely disappointed. I was planning on listening to music today, not yelling at Alexa.Edit: AND Deezer got rid of their Fire TV app. Just perfect. Great work guys.

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Leonídia.Deezer
Community Manager
27 days ago
J
Runaway Baby
Jonathan BestRunaway Baby
asked in Other devices
Android Auto and Deezer - Downloads and Offline mode

When I put Deezer into offline mode and use it through Android auto no playlists or albums are shown even though they are downloaded. This would really help in reducing data usage on a long drive. Also, when browsing albums in Android auto it would be great to find based on artist. My album list is quite long and when trying to find a new album when I can't remember the name is difficult. Any help here would be appreciated. Thanks, Jon

364852
Leonídia.Deezer
Community Manager
27 days ago
co5oos
Runaway Baby
co5oosRunaway Baby
posted in Other devices
Playback stuttering in browser/app/android app

Hey,Music playback just keeps stuttering, halting randomly, tried Hifi and HQ same problem. Sometimes the problem goes away for a few days, and then randomly starts happening again. My internet connection is plenty fast (900Mbps down, 250Mpbs up). Same thing on mobile internet. Same thing is happening in all all browsers, in windows and android app. Maybe deezer is throttling the bandwidth? I need help, i really like deezer, but this is off-putting.Browser: Firefox 129.0 (64-bit)OS: Windows 11 

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co5oos
Runaway Baby
28 days ago
N
Runaway Baby
Niall RobinsonRunaway Baby
asked in Other devices
nuvo api

I have a nuvo multizone system and it seems that the api allowing access to deezer seems to have stopped. Any ideas? Niall

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Leonídia.Deezer
Community Manager
29 days ago
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Tiny Dancer
pip25Tiny Dancer
asked in Other devices
Stuttering/halting playback both in the browser and in the Windows desktop app

I am using Deezer from Central Europe (Hungary), and in the past few days encountered issues with playback numerous times. The song simply stops for a few seconds or even minutes, likely because it cannot download the next chunk from the server. This theory is supported by the fact that downloading a song has also become significantly slower (once downloaded though, the songs play normally). Seeking into the song helps sometimes, but then it gets stuck again a minute or two later.Please take a look at the servers serving this area because something seems to be amiss.EDIT: I’d like to note that all other sites and apps work perfectly, so my own Internet connection is not the issue.

139629
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Tiny Dancer
1 month ago
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Bigdubz
asked in Other devices
Direct play from Deezer to Sonos

Hi just started a free trial and have downloaded Deezer on Sonos. when I go to play music On Deezer I click on audio then devises but it's only showing my iPad to play on not Sonos. I have deleted Deezer on Sonos rebooted and reinput Deezer again on Sonos still have the same problem. Deezer is not recognising Sonos. please advice.

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Jaime.Deezer
Community Manager
1 month ago
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Runaway Baby
Robert.DeJongRunaway Baby
asked in Other devices
How to change the default download location?

How can I change the default download location to my storage HDD instead of my 100GB SSD C: drive? I can’t download anything because it clogs up my SSD which slows it down and increases the wear and tear on the drive. Spotify allows you to change the download location while still keeping the files encrypted, I expected Deezer would allow this as well when I bought it, but I can’t find the setting anywhere. I mainly use Deezer HiFi on my desktop after switching from Spotify, and I was very impressed with the amount of features Deezer has over spotify. I don’t want to switch back but not allowing the download folder to be changed is IMO, an essential feature. OS: Windows 10 Enterprise LTSC 2019(Installed Deezer app through powershell) Storage:       C: crucial MX500 120GB       D: seagate barracuda 3TB

368718
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Tiny Dancer
1 month ago
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Runaway Baby
Dani_RazoRunaway Baby
asked in Other devices
soy proo

Como puedo hacer lo demas

102
Nina Nebo
Deezer Legend
1 month ago
E
Runaway Baby
Equi_Runaway Baby
asked in Other devices
Missing albums + PC client is awful to navigate + Random playlists being shoved in my face

Hi, recently I paid for a year of deezer family and so far I’ve been dislking this app more and more, there are issues and outright missing features everywhere on the app.Navigating an artist page on the desktop app (and often on android too) is AWFUL, how the hell do I get to their discography? I’M THERE TO LISTEN TO THEIR MUSIC, SHOW ME THEIR F’ING ALBUMS!! If you’re lucky you’re shown their singles and EP’s but good luck finding their albums, ah but of course, enjoy the 2 thousand random playlists that artist appears in, quite useful! And today I came across music just outright dissapearing from the app.Armageddon - The 1st Album by Aespa: Album shows up in my favorites but 8 out of 10 songs are unavailable.First two songs are available but under a different album.Chill Kill - The 3rd Album by Red Velvet: Album is outright gone, can only see one song in my liked but it is unavailable, clicking on the album name returns an error page. And amongst all the awful things this app has, on

301
Nina Nebo
Deezer Legend
1 month ago
N
Runaway Baby
nygaRunaway Baby
posted in Other devices
Why Deezer stops working on Moon Mind 1 platform?

Hi, about month ago deezer stops working on my Moon 180d streamer? Is there any chance to fix it? Moon support says that Deezer change something and they are contacting deezer support to solve the problem. How long can it take?Best regards,Łukasz.

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Tiny Dancer
1 month ago
N
Runaway Baby
napraRunaway Baby
asked in Other devices
Deezer not casting on Onkyo

Trying to cast music from phone to Onkyo TX NR 6100 to no avail. Used 3 different Android phones (Motorola, Xiaomi, Huawei), none works. Receiver and apps updated to latest versions, connected to same wifi network. Deezer app recognizes receiver from Google Cast, shows as connected, even volume on receiver can be turned up and down remotely from Deezer app, but music keeps playing on phone. This problem doesn't happen with Spotify, which casts music into receiver smoothly with no issues from either phone. Playing Deezer directly from the receiver itself although working, is utterly cumbersome. Bluetooth quality sucks. Without the casting function, keeping my subscription is pointless, rather have Spotify. please help! 

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Jaime.Deezer
Community Manager
1 month ago
TERMS OF USE DEEZER COMMUNITY SITE