Solved

Hello, if I use my iPhone to play music from Deezer app and a hifi subscription, and redirect the music (normally FAC format)  via airplay to my audio system (old system, with an airplay receiver), is the sound will be degradated ? Or is it a valid option ? Is Deezer  hifi (launched on my iPhone) is compatible with airplay ?   i really try to find a wireless solution with good quality, and by using my existing audio system…   thank you for your help

Hi there. My app disappeared so I reloaded it. My deezer was paid on the required date but now when I go onto my deezer all my 884 songs are gone. No play lists no favorite tracks nothing zero. I have logged out logged in but nothing is bringing back my music. How do I rectify this please? 

Hi there! Thank you very much for supporting Ukrainians during the war. After Spotify, Deezer is like a breath of fresh air. I was given a Premium subscription until May 10. What will happen after this date? Will the premium continue?Also, as a student, I would like a student subscription to appear in Ukraine. Thank you for everything you do.

Unable to download Deezer app on my Android version 11

How to import a CD? How to import Itunes Library?

Hello,While I appreciate the recent addition to Flow allowing user to select the mood, that would be also great if you kept “Classic Flow” option let’s say in the center of the Flow circle.I really enjoy the way the Flow mode works out of the box, and don’t really care about moods, but this new wheel is enforcing me to choose something specific. Moreover, every time I press “back” in order to avoid picking a specific mood, Flow keeps showing me that circle again and again which is pretty annoying.I just want to press “Flow” and enjoy the music I used to do, with no additional questions asked.    

Hello, I've releases two songs under my artist name "blacksheep", but both are associated to another one whose name is "Blacksheep" with a capital B. The first song is "swear to god" and the other one is "death of a sadboi".Is there any way to create my own artist page so that I can actually own my tracks ? 

I got a mail from “Deezer Security Team <securityteam@deezer.com>” with the title “Your privacy may be compromised” and this mail includes a link to download the real Deezer app, the link is “listen.deezer.com/ls/click?...”I would never click a link in a mail so why are you trying? As I’m using the Deezer beta app from Google Play Store, it seems that Deezer measures it’s own app as unsecure. 

I have tried to claim my artist profile on Deezer multiple times, putting in the necessary information and all, but every time I submit I get the message, “Something went wrong with your artist request, please contact support”. Can someone help? My name is Nonastrobe and here is my profile on Deezer, https://deezer.page.link/g1b4d31EshDdnMiU7 thank you very much.

Hi there, my children messed around with my account a while back. Thye are asking me to update payment details due to credit card expiring, but i am not able to change it. Not sure what my children did to the account, thye must uave changed some settings as i cant get into my original playlist as well. Please help!! Stephanie 

Hello!I am writing to you about a premium subscription. I took out a trial period and forgot to cancel it, thinking that I would receive a warning letter a few days before it ended. I would like to refund my subscription, as I am not quite happy with your service.Thank you.

Добрый день. В интернете обсуждается, что вы приняли решение заблокировать все аккаунты в России. Это действительно так и когда это произойдет? Официальную информацию о подтверждении/опровержении вы нигде не публикуете, что плохо по отношению к вашим пользователям. Спасибо.

Изменилась стоимость подписки Family. Раньше я покупал ее ежемесячно за 3$ с центрами. Сейчас она стоит в три раза дороже. Как вернуть старую стоимость?

Hi I 5 weeks ago change country from Ireland to Poland where deezer is cheaper. I've contacted with service and they sugested me stopped subscription and restart with new details.I changed country locator today log in to deezer, chose deezer hi-fi price was 20pln accepted payment but system charged me for 11 euro. 

When I play music on iphone 11 pro max on my bluetooth device and I want to record story on ig or snapchat, music stop for few seconds ( about 4-5 seconds) and then it play. What is reason? I try it on iphone x and there not have problem but on iphone 11 I have that problem. When i use other services ( tidal, spotify) it work without stoping music.     

Hello,On the Android app, I used to be able to switch to my kids' account to play different content - stories, kids' music, etc - (from Settings > Members) then switch back to mine to listen to my music (from Settings > Members). But not anymore: now if I log to the main family account - mine - then switch to my kids' profile, I can't see how to switch back to my account anymore: in settings, there is no "Members" section to switch back to my user.Is this a new feature or a bug?I see the version from April 4 2022 has a description which seems related:"Good news! Deezer Family profiles can now become independent accounts directly in our mobile app settings by adding a personal email and password. Ideal for listeners wishing to have a little more privacy or to login with easy access using their own credentials."My kids' family profile is not an independent account though (no separate email). The only workaround I found is to logout and log back in, but this makes having a separate

I’ve raised before on the support site but trying to see if other have the same issue and if anyone has resolved.I have Alexa Speakers (many and different types - all Amazon products) and use the defined group and everywhere  multi rooms function to play music / audio around the house.  This works fine with with Planet Radio (Free Service), Amazon Music (Prime only), Spotify (No paid service) and I tried all the suggest of re-setting Deezer and multiroom etc.  (I’ve even tried take offline older device leaving just two more up to date devices)It used to work with Deezer no issue until ~October 2021.  Not sure exactly when it stop but now on any device when using the play music "everywhere" or play music "downstairs" (Deezer set to default music app) the display devices  show the track information but no sound is played on any device.  If I ask to play music on a single device it works no issue.This is really irritating and so far no idea if this is single user issue or a wider problem.

Witam, Zasubskrybowałam aplikacje, muzyka odtwarza się do połowy utworu i wyskakuje błąd. Połączenie internetowe działa więc nie jest to powodem błędu. Proszę o pomoc.  

Deezer family paid March but all our music and playlists gone and when logged in it says we're on free Deezer ? Why ?

I recently got a promo offer for $3 for 3 months. It disappeared when i tried to process, usually i get this offer once a year. 

HiI really dont understand the queing system, I search for an arist I play the first track then I want to queue the a few other songs from them but I dont get the option? I dont get play next or add to queue.  I am not using flow or any of those auto features, and this is on Windows. I dont understand why its so complicated. I think id rather have joe rogan get rich than have to deal with this shit, I never ever went to spotify forum it just works intuitively.   

I got the music playlists set up, but how do I transfer them to another music app?

hi, deezer practically does not work with the cambridge audio cnx v2 (network player) in chromecast mode. Can you help me?

I started play special Monday tracks from Deezer and there are many tracks which I blocked before. Why it’s happens every time? Why that tracks adds to playlists? This’s not working. http://snap.ashampoo.com/M0MqeoqubKJB38SMVrkch6j4v7DUylXglfwPtHfusOVoNj3e2GgCep9zNdphOHnZ

Paid on 11.3.22, shown on my account yet I'm still getting ads and being told to upgrade.Not a happy bunny because it's such a faff to get anything resolved with Deezer. May have to move to Spotify....and it's cheaper!