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Hitmaker
saara_jauhiainen
Hitmaker
May 10, 2022 4:55 AM UTC
Answered

WHY this keeps popping up when I already have a Premium??

I've been a Premium user for years, this has never happened before and now all of a sudden this keeps popping up every damn time I open the app on my phone. Why?? 

    Yula
    YulaAnswer
    Deezer Staff
    May 11, 2022 3:37 PM UTC

    Hello everyone! 

    I am so sorry to hear this, did you used to have a subscription linked to your phone provider? 

    Can you please contact our support here. 

    (She/her) add your pronouns to your signature!
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    3 replies

    Anonymous
    May 10, 2022 5:31 AM UTC

    Same here! 

    Aleksandra.Ragbrit
    One Hit Wonder
    Aleksandra.Ragbrit
    One Hit Wonder
    May 10, 2022 10:21 AM UTC

    Hi i have the same problem!!! Its so annoying 😕

    I also cant listen to my playlists. The songs as shown in the list are not following as it is shown. Cant understand what's the problem!!!!

    PLEASE I NEED HELPPPPP

     

    ACats4lover
    Yula
    Deezer Staff
    YulaAnswer
    Deezer Staff
    May 11, 2022 3:37 PM UTC

    Hello everyone! 

    I am so sorry to hear this, did you used to have a subscription linked to your phone provider? 

    Can you please contact our support here. 

    (She/her) add your pronouns to your signature!
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