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cannot join familiy group


I’m getting this error trying to join the family plan: Oops! The Admin is from a different country

Best answer by Anonymous

@Evelyn924 

The fact is that the accounts must be registered in the same country, otherwise an error like “Oops! The Admin is from a different country” will always appear. Admin could ask support to switch the account to the correct country code.

https://support.deezer.com/hc/requests/new

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3 replies

  • 0 replies
  • May 15, 2022

Hey @Evelyn924 

Was the admin once in another country and perhaps opened his/her Deezer account there?


  • Author
  • Runaway Baby
  • 1 reply
  • May 15, 2022

We move a lot between countries, so possibly.


  • 0 replies
  • Answer
  • May 15, 2022

@Evelyn924 

The fact is that the accounts must be registered in the same country, otherwise an error like “Oops! The Admin is from a different country” will always appear. Admin could ask support to switch the account to the correct country code.

https://support.deezer.com/hc/requests/new


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