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cannot join familiy group


I’m getting this error trying to join the family plan: Oops! The Admin is from a different country

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Best answer by Anonymous 15 May 2022, 23:22

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Hey @Evelyn924 

Was the admin once in another country and perhaps opened his/her Deezer account there?

We move a lot between countries, so possibly.

@Evelyn924 

The fact is that the accounts must be registered in the same country, otherwise an error like “Oops! The Admin is from a different country” will always appear. Admin could ask support to switch the account to the correct country code.

https://support.deezer.com/hc/requests/new

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