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profiles on deezer family not showing


I just noticed all profiles on our Deezer family account disappeared. What’s happening Deezer? Some of these profiles have being in use since 2017

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Best answer by Anonymous 15 May 2022, 10:00

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Hey @chikeorah 

Profiles don't just disappear like that. Are you sure you're logged into the correct account?

I only have one Deezer account and it’s family subscription, all profiles are not on this account as at today.

@chikeorah 

OK, then please let the support check:

https://support.deezer.com/hc/requests/new

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