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Answered

Desktop app does unwanted profile switch

  • 13 May 2022
  • 1 reply
  • 19 views

I’m using Deezer Family and I have one profile for me and one for my son. I use both profiles on my phone, depending on if my son want’s to listen to some radio play, or I want to listen to my music. TBH the easy profile switching was one of the selling points why I switched to Deezer.

I’m also using the desktop app on my computer where I almost exclusively use my profile. Nevertheless the desktop app automatically always switches to my son’s profile at least once a day. Is this intentional? Is there any possible dependency to my phone? How can I make that stop?

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Best answer by Anonymous 13 May 2022, 13:48

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Hey @Hauti 

Please use your browser to see which profile is active in the web version. The desktop app is based on this.
You may have to log out of the desktop app and web version. Then log into the web version and finally authorize the desktop app.