Subscription and payments

Bonjour , mon cas je pense est assez fréquent avec un essai Deezer pas résilié à temps. Je ne suis pas comblé par l’abonnement et je ne souhaite pas me réabonner car j’ai prévu un autre projet avec l’argent de cette abonnement. Serait-Il possible d’effectuer un remboursement s’il vous plais ?

suspendieron mi cuenta de 3 anos family sin ninguna notificación hace 3 meses casi que intento una respuesta, deseo el servicio devuelvo como en el contrato, los precios ahora son otros nu tuvo ninguna explicación, aca en argentina hay derechos de los consumidores, deseo que eso sea arreglado, conozco los derechos. porque eso es una acción de mala fe al consumidor, yo quiero mi plan como estaba hasta dos meses. asi dice la ley aca.La omisión en lo que solicité será interpretado como acto de mala fe y en el caso de rechazo expreso o tácito al presente reclamo lo mismo configurará una infracción a la Ley de Defensa al Consumidor 24.240, por los daños causados por su servicio (art. 5) el trato digno (art. 8 bis), cumplimiento de reclamos (30 bis y 31) Resolución 8/2003 de la Secretaria de Comercio de la Nación, por lo que solicito cumpla con mi reclamo en forma inmediata, además de las sanciones previstas en la LEY 6121/2018 2. Cualquier daño directo, dado el m

After subscribing newly via verified student account, the app appears as if I dont have a premium account. It doesnt allow me to choose songs. And if I want to reverify my student account via the premium page, then the student offer is not there.How shall I tackle this ?Thanks

How can we transfer Apple Music playlist to deezer?

My old account was deleted with all fvourite music,žPlease helH

I want to delete all my favourite tracks and restart it but don’t know if there is a clear all button somewhere or will I have to physically go through them all?

When logging in to deezer using the Silk browser on a amazon fire tablet, after selecting the profile I’m redirected to an “offers” page. Same when I then try to open the player. All other devices work just fine.

Whenever I try to make a purchase it won't let me because the person who on the phone before me he keeps going to their Gmail and saying I need to type their password in to confirm it.. for some reason it won't put me on my Gmail I downloaded it for my Gmail account like the Gmail Play store and everything and it still won't work. I don't understand how to fix it I'd like to make a purchase at least try to retrial but I can't because every time my card number and it won't let me do it.

мой младший брат случайно оформил подписку прошу отменить подписку и вернуть деньги пожалуйста, это сообщение я вам уже писал в службу поддержки но вы таки не ответили мне прошу обратить на это внимание!!! premium deezer

I’ve signed up as a student via uni beans but, it’s saying I have a free account still. 

I have a Premium account since 2018 but i have a free account since yesterday.i paid every month my subscription please reactivate my account asap

I don't see playstore subscription as a payment option in the app when trying to change payment method. Only direct credit cards. Is it not available in some countries or do you need to do something in the Deezer Android app for it to show up eg link your Google account ?

Hi I installed Deezer family so my partner in the Philippines can use it as I live in France.....after taking the payment for one month he can't join as in a different country....so completely useless and money wasted. If you can't sort it out so he can join on my account I will probably have to delete and use a platform more adapted for my needs.

I honestly do not know what else to do anymore. For months I have been dealing with billing problems and disputes with Odido. It started with a data-only SIM subscription that was changed and billed incorrectly without my clear consent. After that, I also discovered a third-party subscription charge (“NBA PASS” for €16.99) that I never knowingly activated. I had to investigate this myself via Payinfo and contact the external provider directly in order to get a refund. Customer service mostly keeps sending template replies or telling me to call again, while I have already spent months trying to resolve these issues. Now I have permanently moved to the United Kingdom and officially deregistered from the Netherlands. I provided proof of emigration, but Odido still insists on charging high early termination fees for my mobile contracts. I understand contracts have conditions, but after all the billing issues and stress this situati

Нужна ссылка на оплату подписки. Хочу сейчас продолжить подписку но не завтра 

Paid for Deezer Duo and the Payment went through and after that it asked me to change country (because I have changed the country of residence where I live since opening Deezer for the first time) but the subscription is not yet there. What should I do? How can I resolve this?

Hi I couldn't get online yesterday to cancel my subscription and money has been taken out today that i cannot afford can I please request a refund 

Can we agree that artist should be paid properly also the smaller ones not only the famous. Idea: besides the normal subscription fee offer an OPT-IN option for paying more but… this OPT-IN money goes directly to artist YOU streamed/listen to (percentage vice) the OPT-IN amount should be flexible in meaning of amount and running time (cancel whenever you want, otherwise it will just continueIt's time to do things different, and be the change we want to see (all small steps count). Be nice to each other 

I somehow payed a double subscription for myself and i’ve managed to cancel one and get my money back but now the subscription i got refunded for ended today (april 22) and my account has gone back to a free account with ads and stuff. On the app store it says i still have a subscription going on that will renew on may 5th. what do i do? should i ask for a refund on that subscription and buy it again?  

It wont let me resubscribe after canceling. Nor did it ket me upgrade prior. I want to upgrade to duo. But it now gives no option. Deezer is terrible with andriod

Bonjour,J’ai souscrit à un abonnement Deezer par erreur et je l’ai annulé immédiatement après m’en être rendu compte.Je souhaiterais donc demander un remboursement, car cet achat n’était pas intentionnel et je n’ai pas utilisé le service.Merci de bien vouloir vérifier mon compte et procéder au remboursement si possible.Cordialement.

Bonjour,  Je viens de souscrire par erreur à un abonnement Deezer Duo et j’ai été débité immédiatement alors que je pensais bénéficier d’un mois d’essai gratuit.  J’ai résilié l’abonnement immédiatement et je n’ai pas utilisé le service.  Serait-il possible d’obtenir un remboursement exceptionnel de ce paiement ?  Merci d’avance pour votre aide.

HiPlease give me a new period of trying. I did not have time to use it when I subscribed to the free trial now.I promise I will try harder to use it this time, and I will not ask for this again. BRJohn Grieg

Bonjour, j’ai été prélevé de 15€ après la période d’essai gratuite. C’était une erreur de ma part, je n’ai pas utilisé le service depuis le prélèvement. Serait-il possible d’obtenir un remboursement exceptionnel ? Merci.

Bonjour, je viens de recevoir un mail pour modifier mon abonnement aujourd’hui. Je viens de m’inscrire à l’abonnement annuel mais je m’aperçois que le mensuel passe de 11,99€ à 14,99€ par mois. Quand je regarde sur internet il n’y a eu aucune communication à ce sujet et surtout il existe toujours des mentions à l’abonnement à 11,99€ / mois sur votre site. A quoi cela est du ? Quel est le bon tarif ?  merci de confirmer ces informations et de prévenir sur votre politique de prix la prochaine fois.  alexandre Matuszewski