Skip to main content
Answered

Deezer Duo subscription not working

  • April 23, 2025
  • 4 replies
  • 94 views
S
One Hit Wonder

Paid for Deezer Duo and the Payment went through and after that it asked me to change country (because I have changed the country of residence where I live since opening Deezer for the first time) but the subscription is not yet there. What should I do? How can I resolve this?

Best answer by Nina Nebo

 

Hi ​@Spartak Lalaj !

 

Did you enter your payment method to validate your change of province !?

 

or contact Deezer support 

https://support.deezer.com/hc/en-gb/requests/new?ticket_form_id=360000057829

    4 replies

    Nina Nebo
    Superuser
    Forum|alt.badge.img+17
    • Nina Nebo
    • Superuser
    • Answer
    • April 23, 2025

     

    Hi ​@Spartak Lalaj !

     

    Did you enter your payment method to validate your change of province !?

     

    or contact Deezer support 

    https://support.deezer.com/hc/en-gb/requests/new?ticket_form_id=360000057829

    💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
      S
      One Hit Wonder
      • Spartak Lalaj
      • Author
      • One Hit Wonder
      • April 23, 2025

      No, it did not ask for such a thing, it just asked to change the country and then returned back again to the payment as if I had not completed it already. I will probably open a ticket.

      N
      Roadie
      • nickblake
      • Roadie
      • April 27, 2026

      I have Deezer duo and I’m adding a 2nd person to it. Every time she tries to use it , adverts are played so it’s clearly not linked

      awesomemac
      Superuser
      Forum|alt.badge.img+9
      • awesomemac
      • Superuser
      • April 29, 2026

      That shouldn’t normally happen. You and the other user should be able to listen to music without ads.

      Could you please double‑check whether they are using the correct login details (email address) that you entered?

      As you are the main account holder, you can see which email address you have added, and this should be the same one they use in Deezer. Would you be able to check this?

      TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement