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Answered

my old account is deleted

  • May 24, 2026
  • 1 reply
  • 8 views

My old account was deleted with all fvourite music,ž

Please hel

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Best answer by Nina Nebo

 

Hi ​@Chezzz !

 

If your Deezer account was deleted or your favorites disappeared, it is usually because you are logged into a different account, your Family profile was removed, or your subscription was canceled.

Deezer does not randomly delete user profiles or favorites without cause.

Check your account settings . Review the connected email on your profile to ensure it matches your original account.

If your account is completely gone or you cannot recover your data, contact Deezer Support .

https://support.deezer.com/hc/en-gb/articles/115003864625-Contact-Deezer

1 reply

Nina Nebo
Superuser
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  • Superuser
  • Answer
  • May 25, 2026

 

Hi ​@Chezzz !

 

If your Deezer account was deleted or your favorites disappeared, it is usually because you are logged into a different account, your Family profile was removed, or your subscription was canceled.

Deezer does not randomly delete user profiles or favorites without cause.

Check your account settings . Review the connected email on your profile to ensure it matches your original account.

If your account is completely gone or you cannot recover your data, contact Deezer Support .

https://support.deezer.com/hc/en-gb/articles/115003864625-Contact-Deezer