i cant find the webform, link does not work

first i paid 9,99 and now 12,99 ? why?

Are you kidding me???

My account was again changed to free!!!

Also the 'featured in' still hasn't been fixed after literally months!!!

Get you shit together!!!

Since today I can't listen to my music. I have a premium subscription, next payment date is 4th of august. When I open Deezer I get a screen that asks me to take a Duo subscription. When I close that screen and I pick a song, the song won't play. I don't need a Duo Subscription because I only use Deezer on my phone. Could you please fix this?

My deezer premium doesnt connect with my phone. I have logged in qnd out but that doesnt solve it. 

Only a few minutes ago I was listening to an album.  I went to search another artist / album and when I clicked on the album to search the track list I was not given the option to select a track but rather only the ‘random’ play symbol along with the words ‘this album contains’ with a few notable songs.  I have been a paid subscriber for a few years but to have the app be completely fine and within moments completely lose my data (my playlists appear but only show the ‘this playlist contains the songs’ and the ‘shuffle play button’ along with my downloaded albums only showing with the same ‘shuffle play button’ and ‘this album contains the songs’) is entirely frustrating.

Hello, 

I have active premium account but it doesn’t work on my iPhone. I just listened music and app automatically reset settings to free

What is going on?

Since today I lost access to my Deezer premium subscription? I renewed it in February for a year and now I'm getting the purchase option when I open the app. All my music is grayed out and not accessible. 

What the hell Deezer? 

Since today I lost access to my Deezer premium subscription? I renewed it in February for a year and now I'm getting the purchase option when I open the app. All my music is grayed out and not accessible. 

What the hell Deezer? 

Having the same problem!!

My account promots me to buy a subscription even though i am paying for family plan!!

The same thing happened to me now!!! 

I lost my family sub and my family members too

It’s happening again !! 

I am experiencing this issue as of today. I have been a subscriber for 2 years, and now all of a sudden my Premium plan states I am using a “free plan”

What gives?

I am having this same issue. I am on the Premium plan and the app is asking me to pay for Duo or Family. I only want my one account, which I am up for renewal very soon. And unable to listen to music at all.

This is still happening. Just happened to me...

same, i filed a report so hopefully it gets fixed soon

On both iOS and Android apps, the app incorrectly shows I only have the Deezer Free service but I have Premium and it shows when I select Manage My Account. Uninstalling and reinstalling did not fix the problem. As a result, I can't change the audio settings to get higher-quality audio.   Please advise.

Same problem since last time happening today. Cant put my toddler to sleep without the playlist :(

fix it now please!

Also the same here. But it looks like deezer family doesn't exist anymore..

Same problem that happened a month ago is happening again… have a family plan but the phone app says to change to premium or duo?? a bug issue maybe? 

This issue suddenly happened to me just now. I feel like I'm paying for nothing right now

Hi @Csimiand ,

We’re currently investigating an issue, but we’re hearing some early reports that relaunching your Deezer app or logging out and back in to your account will restore normal access.

I’d advise to try this, while we continue to investigate the underlaying cause of the issue.

*Edit* We have now resolved the underlying issue and all accounts should have returned to normal service.

If you’re still experiencing problems please logout and log back in to your account to refresh your account access. 

Reinstalling the app worked for me. Thanks

I just checked and it seems the issue is fixed on both my iPhone and Pixel.  

 Hello everyone, 

To save some time, I’ve grouped all your posts together here.

Please see my answer to @Csimiand’s question above.

@qudek77 @floraprocess @Beeri.Himmelman @markbaryon @RWy9Uwz8 @Henno @summertime.boy6 @dest-roy96 @untilitkills83 @rolandszanto @sextus_empiricus @Medonja@Hellmo_Luciferrari @Pedro Fernandes