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Troubleshooting

Tips, tricks and guides

1294 Topics

awesomemac
Deezer Legend
awesomemacDeezer Legend
posted in Android

Artist page looking wrong

Hi,I was wondering if anyone also has this on their Android phone or tablet?If I go to the artists page (favorites) the page looks wrong. Some artists aren’t showing any picture and there is also something else.On iOS and on the browser also the same artists aren’t showing their picture.I already cleared the cache→ didn’t helpI already deleted and reinstalled Deezer→ didn’t helpI installed Deezer on a different device→ didn’t helpLast thing I’m going to try later this week is installing the beta.Android 13 with Deezer 8.0.1.32   

0
awesomemac
Deezer Legend
5 months ago
B
Tiny Dancer
Ben.VosTiny Dancer
asked in Other devices

Clicking "manage my subscriptios" just opens Deezer in my browser

I was trying to manage my subscription, to compare what I currently pay to what Tidal offers. The button just sends me to Deezer.com instead.

2
awesomemac
Deezer Legend
5 months ago
S
Lover
scutu_mixLover
posted in Other devices

Deezer Browse not loading sections!

Thanks to the latest useless update which has created more problems than necessary the Android Tv app is not even working properly. Most of the "Browse" sections are not loading, here's a video:https://youtu.be/A8fu1pn2ZIQ?si=qDzn-oVmZUE5M_36 Running the latest Android Tv OS version on my Nvidia SHIELD with the latest Deezer app.Yes, I reinstalled the app and still no changes. Internet works great with up to 1 Gbps speed. Deezer, cold you please focus your resources on making shre the apps are working properly before you look into changes that bring no value to the users? 

3
S
Lover
5 months ago
floraprocess
Runaway Baby
floraprocessRunaway Baby
posted in Android

Album display often having problems since update

hi, i keep having an issue with album display on my Samsung tablet ever since the redesign update - i have tried both restarting device and app uninstall/reinstall but it keeps happening in flow and in playlists, it will get stuck inbetween albums like below, or sometimes even display the art for an entirely different track further down in a playlist (second image). i noticed as well sometimes the artist/album text will be cut off which you can also see in the image below. idk if anyone else is having this same issue but it’s a bit messy to look at like this 😭edited to add: sometimes going into the playlist and returning will put the art back into centre focus but not always (and sometimes trying this just...changes the track when thats not what i wanted to do 😅) 

2
L
Tiny Dancer
5 months ago
T
Runaway Baby
Tomb93Runaway Baby
posted in Android

Album length has disappeared with android update. Please re-add it

See title

5
Jaime.
Community Manager
5 months ago
Barendrecht
Lover
Barendrecht
posted in Other devices

hifi on windows/ unanswered question ❓

Hi,https://en.deezercommunity.com/android-47/am-i-paying-for-flac-quality-on-android-if-there-is-no-hifi-bit-perfect-available-76677This topic was closed, but last message from Deezer was "will share it internally and let you know!". can you please let us know the answer?kind Regards, Barendrecht

1
Leonídia.Deezer
Community Manager
5 months ago
S
Runaway Baby
Sofiia.KozorizRunaway Baby
posted in Android

Bugs with the latest updates

Hello,I want to report 3 issues that appeared in the latest updates. They are extremely annoying.1. My favorite playlist is in my downloads. But whenever I am in the offline mode. It never loads. And asks me to exit the offline mode. his was not the case before.2. I had a broken song, but the repair function was removed.3. (Screenshots attached) I sort my favorite playlist by artist. And when I click on the song, and expect to listen to my favorite songs by the artist and I don't get that. The playlist is in "I don't know what" order altho the shuffle button is off. And that was not the case before.Best regards,Kida

1
Leonídia.Deezer
Community Manager
5 months ago
M
Tiny Dancer
marko012Tiny Dancer
asked in Other devices

Deezer connect on Tizen

When will Deezer connect option on Samsung TVs with Tizen be available? Thank you.

1
Leonídia.Deezer
Community Manager
5 months ago
Lucas Cavalheiro Soares
Tiny Dancer
Lucas Cavalheiro SoaresTiny Dancer
posted in Android

Bug - Android

Prezada equipe do Deezer, Gostaria de relatar um erro que tenho observado no aplicativo Deezer para Android. Ao reproduzir músicas que possuem mais de um artista, apenas o artista principal está sendo creditado, enquanto o aplicativo para iPhone e outras plataformas de streaming exibem corretamente todos os artistas envolvidos. Para facilitar a compreensão, anexei imagens comparativas do aplicativo do Spotify (que mostra corretamente todos os artistas) e do aplicativo Deezer para Android (que apresenta o problema mencionado). Espero que a equipe possa analisar e corrigir esse inconveniente, proporcionando uma experiência mais consistente para os usuários de Android. Agradeço pela atenção e aguardo ansiosamente por uma solução. Atenciosamente,Lucas Cavalheiro Soares  

1
Leonídia.Deezer
Community Manager
5 months ago
P
Runaway Baby
PlanetboppRunaway Baby
asked in iOS

Deezer Connect broken again

Using a Mac mini connected to my Hi-Fi system running Deezer 5.30.590 (5.3.590.173) and an iPad running Deezer 9.44.0 (9.44.0.3) to select songs using Deezer Connect. When I first set this all up it worked for several months. Then suddenly the iPad Deezer app could no longer find the Mac mini when  I would activate Deezer connect. I reinstalled and updated many times and a few weeks ago it started working again. Occasionally I would lose the connection and have to uninstall the iPad app and reinstall just to find the Mac mini. But this time even that is not working. I think this needs to be a priority for Deezer because users are inclined to want HD and that requires a direct connection between a streaming pc and the Hi-Fi system, and obviously users will want to be able to control that streaming pc from the listening position. Is there any work on this or time available to take a look at it?

15
P
Runaway Baby
5 months ago
S
Runaway Baby
sparky16Runaway Baby
asked in iOS

Bluetooth connection

Deezer won’t connect to Bluetooth on an iPad 

1
Leonídia.Deezer
Community Manager
5 months ago
N
Runaway Baby
NoBaRunaway Baby
posted in Android

Bug: Screen flashing black

Since the redesign, every time I navigate within the all all UI-Elements briefly “blink”/”flash” and become black.worst offender is the small mini player, which actually animates (!) itself to black and back to normal.this is very distracting, and irritating.

2
Leonídia.Deezer
Community Manager
5 months ago
O
Runaway Baby
Omar TomaRunaway Baby
posted in Android

Equalizer not working on Xiaomi 13T pro

When listning to songs, every time I skip or change the song the EQ shuts off and I need to open it's menu to get it working

6
Leonídia.Deezer
Community Manager
5 months ago
S
Tiny Dancer
Sakhabiev AskhatTiny Dancer
asked in Android

Unnecessary actions required then going from song to album on android

Situation: I wanna go from playing song to album page. I click 3 dots button and menu that opens does not contain required button right away. I must scroll down to see it for some reason. Can you fix it please?

1
Nina Nebo
Deezer Legend
5 months ago
D
Tiny Dancer
DerrelTiny Dancer
posted in Android

Deezer latest version 8.0.0.78

Dear Deezer, I miss the day, month and year of an album or song release. In the previous version when a song is playing you can choose album page and see the release date or year of the song. I can't find that yet in the new version 8.0.0.78.

0
D
Tiny Dancer
5 months ago
A
Runaway Baby
Axel JavierRunaway Baby
posted in Android

Hermit? Not enough streams?

There is no way!!! I only use this app to listen to music!!! Is it bugged?

6
E
Tiny Dancer
5 months ago
M
Tiny Dancer
Mills82Tiny Dancer
posted in iOS

Problem with Blaupunkt pmr 100

Hi!  I just bought a blaupunkt pmr 100 speaker. After setting it up with Google Home, I can detect it to send music.With apps like TuneIn or Spoty, I can send music perfectly, but with Deezer it's impossible: the app detects the speaker, I hit send music, but it doesn't connect. The speaker even emits the "connection" sound, but finally Deezer sends the message "It was not possible to connect to Blaupunkt".Can you take a look at it, please?

0
M
Tiny Dancer
5 months ago
H
Runaway Baby
hone_stabeRunaway Baby
posted in Android

Voice controls with Android Auto

I've been using Deezer for a little over a month, and for most of that time, I've been able to control the app with Google Assistant voice commands in my car while using Android Auto. "Hey Google, play Kind of Blue" or whatever. Then a couple of days ago, voice commands stopped working. The command is still recognized by Android Auto. Google's stilted robot lady voice says "Playing Kind of Blue with Deezer" (and a Google Assistant text box appears on my car's head unit screen that says they same thing), but then there's a long pause and the Google Assistant ultimately says "The Deezer app is not responding. When it is safe to do so, please open the app on on your phone and try again." The normal on-screen Deezer controls still work in Android Auto while this is happening. It's just the voice controls stopped working out of the blue. Is this a known issue? And if so, what do I need to do to resolve it?

0
H
Runaway Baby
5 months ago
A
Runaway Baby
anastasssiaRunaway Baby
asked in Android

#MyDeezerYear 2023 bug

this is extremely strange, I listen to music for about 6h on a daily basis, this can't be true. sth must be wrong. I tried to update the app, I also tried to check #mydeezeryear on laptop. the same result. :(

5
A
Runaway Baby
5 months ago
B
Lover
buttyradioLover
asked in Other devices

Deezer is nor working with Squeezebox anymore

Me and several other users have trouble using their Deezer account with mysqueezebox.com Since two days it is not possible to login from mysqueezebox.com to Deezer. We talked to the developers of the Deezer plugin and they gave the following answer:"FWIW: I've reached out to Deezer about the failures we're currently seeing. I see in the log files that those auth calls time out. They're not refused, nor would we get any error back. They just do not react at all."As I understand you need to give a new configuration to the mysqueezebox.com configuration? Could you please give us this configuration or a direct technical email contact with a person who will respond? There are plenty Deezer X Squeezebox user having this issue. We do not want to move to Spotify or Quobuz who give support to mysqueezebox.comPlease help us!@Andrewj27 @tsrautia @dakotaro @deschman @frorqf13 @bratman @spike589715 

86
V
Tiny Dancer
5 months ago
A
Lover
Andrewj27Lover
asked in Other devices

Unable to log in to mysqueezebox.com

Since yesterday, my squeezebox players and server (raspberry pis) have only been able to play Deezer Smart Radio. Mysqueezebox.com will not accept my credentials to log in to Deezer even though they are correct and I have a paid hifi account. Deezer has been working without a problem for years on my system. Anyone else having the same problem or know the solution?Thanks

38
S
Tiny Dancer
5 months ago
Ł
Tiny Dancer
Łukasz.STiny Dancer
asked in Other devices

Shuffle mode not working on chromecast integration with Deezer

HelloI'd like to ask, why the shuffle button disappears when I play music by Chromecast. Overall, Chromecast music playback works very poorly. Disconnections are common.When I play on headphones or Bluetooth it’s fine.Thanks  

10
MrHaroldA
Tiny Dancer
5 months ago
J
Runaway Baby
J.PRunaway Baby
posted in Android

Shuffle button missing while casting from Deezer Android app to anything.

Like the title says, shuffle icon disappears the moment you start casting.I wonder what possible reason you would have for this behaviour?

109
bluezzbastardzz
Deezer Legend
5 months ago
M
Runaway Baby
mistyjoyRunaway Baby
posted in Other devices

new desk top v 6.0 not working

After uninstalling and reinstalling I can not download my favorit tracts. I click on the download icon but it does not respond. Also as I scrole down tracts change from playable to not playable in an instant then scroling down ferther I find the same tracts playable. I have spent 2 days checking my computer and everything is 100%. I whent to the web player and am having the same problem. Very frustrating

5
S
Tiny Dancer
5 months ago
J
Runaway Baby
jakkuzRunaway Baby
posted in Other devices

Wear OS 3 and above (TicWatch 5 Pro)

Apps connects with phone without problem and then does nothing, sometimes shows played on phone track but while trying to interact with it, like hitting next song or like it, brings ‘pair  new device’ window - but it doesn't list phone mac address.

0
J
Runaway Baby
5 months ago
TERMS OF USE DEEZER COMMUNITY SITE