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Troubleshooting

Tips, tricks and guides

1667 Topics
Jaime.Deezer
Community Manager
Jaime.DeezerCommunity Manager
published in Other devices
Deezer x Sonos

As some of you may already know, Deezer entered into a long-term partnership with Sonos earlier this year. Since April, Deezer's streaming radio service, Sonos Radio, and its subscription service, Sonos Radio HD, have provided an extensive, curated music catalog. We in the Community team therefore want to take the opportunity to start a cooperation here too 💪. Sonos also has a 👉cool community 👈 So you can be excited to see what's to come. 😎 Sonos stylish speakers deliver incredible sound for music, TV and much more. They are the perfect partner for our music catalog. 🤝 The Sonos app allows you to listen to your entire Deezer music library in every room of your home. 🎵 Sonos really has a wide range of products, there is something for every taste 🔉  HERE you will find an overview and detailed descriptions of all speakers. ❗ Do you already know Sonos? Do you use the products? What are your recommendations? Feel free to leave a comment about it. ❗ Are you a proud Sonos user? 😎 Then

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awesomemac
Deezer Legend
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Lucky Star
Kevin DeezerLucky Star
posted in Other devices
Security certificate issue on a number of devices

Hello Community,Due to a global security certificate expiration, a number of devices (particularly older devices) have started experiencing connectivity issues between some of our partner’s servers and the Deezer platform. We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue.We thank you for your understanding while we work with our partners to resolve these issues.

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Tiny Dancer
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Tanguy MoselleTiny Dancer
asked in Android
ms0004

O have this error please help

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Captain_Eric1Lover
asked in Other devices
An error occurred, please try again later.

I’ve check the other threads here. None of the fixes worked for me.I’m on Edge on Windows 11. So using https://www.deezer.com/en/How do I fix this? It’s getting worse and worse.

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Runaway Baby
oliverbeirneRunaway Baby
asked in Other devices
Wrong song playing

HelloI have noticed on several occasions now that the Windows app version of Deezer plays a different song to the one selected.Selecting song A, but then some other random song from my playlist plays instead. Killing the app and restarting resolved the issue, but is this a known bug?ThanksOli

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CharlyMX
Deezer Legend
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Runaway Baby
MusicfanRunaway Baby
asked in Other devices
Problem after Update Bluos. json: cannot unmarshal number

Hi,I just updated the BluOS software but now I get the error message “json: cannot unmarshal number -594066081 into Go struct field trackItem.Data.id of type uint64”. Now i can’t play any of my playlists of favorit songs.I reset it and linked deezer again but this didn’t help.Can someone help me please. Greetz Remy

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Runaway Baby
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KnutBergRunaway Baby
asked in Other devices
Last (newest) version of Deezer that works on Windows 7

What’s the last/newest version of Deezer that works on Windows 7 (i.e. before the “...not a valid Win32 app” error)?- Knut

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Jaime.Deezer
Community Manager
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Runaway Baby
Petros PapadimitriouRunaway Baby
asked in Android
Playlists not updating in Android Auto

Hello there!I have found the following issue concerning android auto. When I play a playlist from Android Auto, it seems that it doesn’t update the next times I play it, it remains the same as the first time I played it. For example I had played the playlist Hot new Rocks from Deezer about a month ago, and even now when I try to play it from Android Auto it has the same songs as one month ago. However, when I play this playlist from my mobile it is updated with many new songs. The same happens with all my playlists when I use Android auto. It seems that they have only the same songs as the first time I played them and never update.Do you have any idea how I could fix this problem?Thank you a lot!

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Runaway Baby
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jenni.halmeRunaway Baby
posted in Android
just listen deezer

Hi

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Nina Nebo
Deezer Legend
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Tiny Dancer
Arion3Tiny Dancer
asked in Android
Is gapless broken on Android?

I noticed that gapless is a little bit bugged on my android device. I'm having an issue where the next song actually comes in a little bit too early? It's really noticeable for me on albums which are supposed to have seamless transitions and it can be quite annoying. And yes, I tried different audio qualities, but it happens on Standard, HQ and Hi Fi.The transitions are flawless on the website player. I'm wondering if this is a known bug.

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J. RaúlTiny Dancer
posted in Android
I cant add songs to queue in offline

Someone know how solve this problem? Basically I can't add songs to my queue in offline mode I tried uninstalling the app and some other stuff but didn't work

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pashatur538Runaway Baby
asked in Android
I can't access the web player

When I click the open player button, nothing happens 

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awesomemac
Deezer Legend
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Runaway Baby
BadSantaRunaway Baby
asked in Other devices
Deezer App not working on Samsung Smart TV (2024 model)

My Samsung TV received and installed a new version of the Tizen OS (v2025) yesterday. Since then, the Deezer app has stopped working. The app loads ok, and I can navigate through my favs and playlists, but it refuses to play any music.I have cleared the Deezer cache... same issueI have uninstalled and then reinstalled the Deezer app.. same issue.Please advise how I can resolve this issue.Thank you

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Pablo30brRunaway Baby
posted in iOS
Overheat

It has become frequent that when I am using Deezer my phone increases in temperature considerably. I have an iPhone 14 Pro, and I have closed all other apps to make sure it is not another background activity- and it seems to be Deezer indeed. 

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Nina Nebo
Deezer Legend
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Runaway Baby
Pablo30brRunaway Baby
asked in iOS
Can replay a podcast episode

I can’t replay an episode of Cafe da Manhã - a podcast in my list. It always go to another episode randomly and not the one I select. 

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EranBouRunaway Baby
posted in Android
The downloading feature could use some love

Let me start by saying that downloading music is not an edge case. Whether you're flying, commuting underground or have a limited data plan, playing music offline is incredibly valuable. Deezer doesn't seem to agree. I have 1,000+ albums. Just accessing the downloads list on a Galaxy S25 Ultra freezes the phone for a few seconds.Next, not all albums that I queued for downloaded actually download. A couple of hundred albums simply don't download without any clear reason. Then, a few albums must have been removed because their context menu only shows a generic network error. There's no way to remove them. Finally, I've asked for this before, but a "download all" button would have saved me literally hours. 

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Runaway Baby
Mr. Jahrami
Lover
Mr. JahramiLover
asked in iOS
Daily mixes playback issue

Hey everyone.. Is anyone else facing issues with Deezer Daily Mix? The tracks shown in the mix can’t be played.. it ends up playing completely different songs that aren’t even on the list. Anyone else experiencing this?

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Tiny Dancer
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Runaway Baby
atrabarbaRunaway Baby
asked in iOS
Add to queue / play next disappeared

In search results Add to queue / Play next are no longer available for individual tracks on a mobile app (iOS), I can only launch Track mix. Version 10.40.0 (10.40.0.3)

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GropplerZorn
Deezer Legend
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Tiny Dancer
MANMAN12345Tiny Dancer
asked in Other devices
FIX THE WEBSITE PLEASE !!!

FOR MONTHS it always happens whenever i go the website i cant use the search function and the options under "playlist" (in the left section of the page) are grayed out. when i enter an album to play one song from it instead of the whole thing i get an error message. WE PAY FOR IT AND ITS UNUSABLE PLEASE FIX THIS ASAP this is driving me absoultely crazy. rarely these features do work in the website. the desktop app doesnt work at all im not even trying to touch that mess.

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bluezzbastardzz
Deezer Legend
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Runaway Baby
ManometerRunaway Baby
asked in iOS
alarm clock function

I have deezer app is linked to the home app (Apple) but cannot be linked to the alarm clock in the home app.  

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Jaime.Deezer
Community Manager
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Runaway Baby
mixavierRunaway Baby
asked in iOS
Can you still add searched songs to the queue?

I’m pretty sure (more like 100%) I used to be able to look up a song, click the options on the side and play it next or add it to queue. Today this doesn’t work. What’s going on?

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Jaime.Deezer
Community Manager
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Tiny Dancer
Lena8123Tiny Dancer
asked in iOS
queue issue

I’m on iOS. Since the recent update I can’t add songs I’ve searched for to the queue. It only works when I’ve opened a pIaylist or an album page before going on the three dots. Does anyone know why it’s like this or how I can fix it? It’s just kind of annoying to me.

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Jaime.Deezer
Community Manager
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Runaway Baby
keroRunaway Baby
asked in Other devices
Audiocast M5 stopping-starting a few times when next song comes on

Hi, I’ve been using Deezer with the Audiocast M5 for five years, but recently I’ve been experiencing an issue—when new songs start playing, they keep stopping and starting a few times. I’ve tried using different phones to control it, and the Audiocast signal shows 100%.Thank you in advance.Joe

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Runaway Baby
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olu.bhadRunaway Baby
asked in iOS
‘Play Next’ no longer an option on iphone

If there is a song already playing, and another song gets searched and I tap the three dots to open options, ‘play next’ no longer shows as the options. This wasn’t a problem until recently. About 2 weeks ago.This issue doesn’t affect the andriod app. Only on IPhone app. Pls resolve asap.  

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Jaime.Deezer
Community Manager
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Runaway Baby
Mathis01Runaway Baby
asked in iOS
cant connect deezer wear os from Iphone

Hi, I just bought a montblanc watch working on wear os, which is up to date, as well as my phone (iPhone 13), and can’t link my account (part of a Deezer family) to the watch. The only option proposed is « log in with phone » and when I click it I only get the message « hold your phone close to your watch to log in », and cancel or retry as only options. I’ve tried to delete and reinstall app, restarting both devices, installing deezer for the watch from the google play on my iPhone, but still nothing. Could you get me a solution for me to be able to use deezer on my watch ? 

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Jaime.Deezer
Community Manager
TERMS OF USE DEEZER COMMUNITY SITE