Troubleshooting

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2705 Topics

WillKins New member

crashing or corrupted playlist, downloaded music not playing (offline mode)

After the Jan 20th update my entire playlists just wont wont offline for some reason except for some songs i downloaded just before the update. Has anyone else experienced this?

Android

3 463 40

6 days ago

J

James.Naude

Downloaded music not playing (old topic)

Answered

my downloaded music keeps redownloading & takes ages to start playing, when im on wifi or data. but when im on offline mode it doesnt play at all. i have deleted & re downloaded, reset my phone, cleared space on my phone etc.& i have checked that i did not reach the 1000 limit. suggestions please ...

Android

2 520 11

6 days ago

C

Chris Duffy Groupie

Music downloaded but mobile data being used (Android and Windows)

Answered

my online and offline experience is dreadful. not sure what is going on as i can’t listen to any more than one track at a time without having to manually trying to select another as i keep getting an error message saying content not loading. This never used to happen, really frustrating

Android

0 254 29

6 days ago

T

tvidec Groupie

Sound distorted and scrambled

Answered

Dear Deezer community, Since recently I have problems with playback of tracks. Sound is distorted, scrambled and interrupted. This started to happen when I'm using mobile network. Distorted songs are also part of Smart cache so I have problem with sound when replaying. This problem is bothering me...

iOS

1 369 22

6 days ago

M

mihai.florea One hit wonder

Deezer Desktop App is not working with a proxy server

Deezer app (0.2.55) on Windows 10 (1607) is not working at work (where a proxy it is used for access the internet). Can you fix it, please? In this site, there was a comment in French of someone reporting that Deezer app is not working with proxy pac file and he mentioned that for him is working by...

Other devices

6 1854 21

6 days ago

B

bjohnsonmn New member

HD Music, Lossless playback. Only getting lossy playback

Answered

Hello! I am using the Deezer app on an Android device and it is indicating that it is only playing back Lossy tracks despite my HD subscription. I have force stopped the app, cleared cache, and cleared storage. I’ve also logged out and logged in after clearing the caches. Any hints on why? Can you p...

Android

0 19 2

6 days ago

J

james.cudd New member

Deezer App for Mac OS 'cant be opened because Apple cannot check it for malicious software'

Answered

Just tried to download the Deezer desktop app (4.18.0) to Apple MacBook running Catalina 10.15.1 and getting the above error message when trying to open the app for the first time. Anyone else having this issue or know a fix?

Other devices

0 560 18

A

7 days ago

N

Natalie Honsu Groupie

problem with offline playlist, working only with WiFi

Hi I have deezer premium, sometimes my downloaded playlist stop playing music and write me storno or try again. When I switch on Wi-Fi everything works perfekt. This problem is only offline. I have android. Can you please help meeee.

Android

0 28 1

7 days ago

K

Kamran Ali Groupie

I re-installed, deleted app cache, my download speed 100mb and still not load most of the time.

Dear dezeer. I re-installed , deleted app cache , my download speed 100mb and still the songs not loading most of the time. And the funny part is. There is no live chat or proper help center, this forums way is very cheap and as usual, someone genius from dezeer will reply to restart the phone,...

Android

0 18 2

7 days ago

J

JackJWatson New member

How to control amazon echo music from mobile or desktop

I have recently moved from Spotify to Deezer and am struggling to figure out how to control the music playing on my Amazon Echo Dot with my (android) phone or my (windows) PC, both of which I have the Deezer app on. All my music was interconnected with Spotify, but now I have to control everything o...

Other devices

4 269 8

M

8 days ago

K

Kakowak New member

Deezer App disconnects from Google cast but music keeps playing

Answered

I am able to cast music successfully from my iPhone X Deezer app to my google cast device enabled speakers. I notice that if I swipe the app away and use my phone for other things and re-open the Deezer app, it forgets that it is still casting to my speakers. As such, I’m unable to skip tracks or ad...

iOS

1 311 20

8 days ago

U

uglybob One hit wonder

Space bar doesn't work well on browser (windows 7)

Answered

Hey, Am I the only one having trouble with the space bar? I expect it to pause/resume the track I'm listening. Even if it seems to try to do so, pressing space bar pauses and resumes the music almost instantly, as if I was pressing very quickly two times the space bar. This behaviour only happens o...

Other devices

5 383 20

8 days ago

O

ObSkewer Groupie

Albums listed twice for me (Website, Desktop and Android apps)

Answered

For the last while, but seemingly worse recently, I have had an issue when checking the Editor’s Picks for the Metal category or the New Metal Releases feed that many of the albums will be listed twice. Editor’s Picks (Metal)New Metal Releases (scrolled down a little to a cluster of duplicates)I hav...

Other devices

1 75 6

8 days ago

elroy One hit wonder

Error, An error occurred, please try again later.

Answered

Hello! I got that error at least 9 hours after every one-tree songs plays. Deleted cache, restarted browser, restarted pc, and he isn’t gone. Checked internet connections, all is good. Anyone know what happened ? Web DeezerUbuntu 16.04 LTSGoogle ChromeVersion 78.0.3904.87 (Official Build) (64-bit...

Other devices

1 237 14

8 days ago

H

Hifiman000 New member

Deezer HiFi for Denon HEOS

Answered

Is there a time frame for Deezer HIFI Heos support?

Other devices

8 4418 50

P

9 days ago

F

FionaStander

Deezer not working on Versa 2: unexpected error occurred

Answered

I have a Samsung Galaxy Note 8 and i just purchased a Fitbit Versa 2. I have tried for 2 days straight to get Deezer to work on the watch with no luck.I get to the point twhere i type the activation code from the Deezer app onto my Versa and then it says “Link accounts” - every time i do this I get...

Other devices

0 171 12

9 days ago

T

TheRealNeon Groupie

Apple Watch 4 Cellular Streaming

Answered

Hi i got an Apple Watch 4 with an working esim and today i try to use my Deezer App without Iphone during my fitness lesson in studio. i can´t believe it, but i got no sucess to use my account via the apple watch. Could it be true, that Cellular Streaming is not implemented for an apple watch? in th...

Other devices

1 805 9

10 days ago

A

Aquar Groupie

Media keys not working on Windows Deezer Desktop App

Answered

I've just updated the desktop application 5 minutes ago. Current version - 4.0.5 Before that version I was able to do Play/Pause, Next actions right from my keybord buttons being in any other application, means globally. Deezer was just minimized in taskbar. My keyboard - Steelseries APEX 350 https:...

Other devices

5 2025 42

10 days ago

M

marco_león New member

No shuffle option on Android, iPad

Normally when I open Deezer on my Nokia phone the red button at the top is labelled Shuffle Play or you can just tap the first song if you want to play the playlist in order. Over the last couple of weeks that option is not available so there’s no way to shuffle the playlist. Here’s a screenshot fro...

Android

0 20 1

11 days ago

M

Mili78 New member

I'm using the HiFi trial subscription on Android and I cannot save anything to the library

Answered

I'm using the HiFi trial subscription on Android, so within the one month free use. I cannot save anything to the library, if I click on the heart next to a song it shows "Error: null". What does that mean? I'm not motivated to pay for a subscription if this doesn't work. I thought you could liste...

Android

0 26 3

11 days ago

J

JADA04 Groupie

Amazon Alexa cannot find the artists or songs anymore

Question

switched from Premium to Family and Alexa can't find the songs I got before. ie play carol king from Deezer and say "I can't find that on Deezer" it is annoying because we have two devices Echo and Sonos and cannot get full use of them anymore. Have checked that both are running the Alexa app, bu...

Other devices

2 2071 33

12 days ago

A

andyo

explicit content on kids profile

Evening I have a family membership & my 6 year old can access explicit launguage on tracks how is this possible & how do I stop this?

Other devices

1 108 3

12 days ago

K

Kirill.Nechesa Groupie

Media control keys not working on desktop beta app with Mojave

Answered

All as stated, f7, f8 and f9 stopped controlling Deezer player just after macOs update. I use desktop app v0.13.4, cannot really find anything related to media controls in mac settings. Miss those sweet days, when I had no need to open the app to switch the track. healp

Other devices

14 9212 68

12 days ago

N

Niklas Klingh Groupie

Only 30 seconds on Bang & Olufsen

Answered

Hi Deezer, I am a premium+ customer and I’m using bang Olufsen app and a multi room music set up. Still I can only play deezer 30 sec music? I have logged in and logged out several times in deezer in the B&O app. Also in the deezer app. And the deezer.com. And I have deleted and reinstalled the B&O...

Other devices

1 2953 50

12 days ago

O

Oleh k New member

Play previous song in Flow does not work

I can not switch the track back while listening to flow. The back button is not active. Suppose I missed a track I liked by accident, and then I can’t go back, I have to go look for it in history - it’s not very convenient!

Android

1 29 4

P

13 days ago

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