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Troubleshooting

Tips, tricks and guides

1676 Topics
E
Tiny Dancer
ewhiteyTiny Dancer
asked in Other devices
why do I have to login to the macOS desktop app every time??

someone was complaining about this 4 years ago and it is still an issue. it makes no sense to have to login a desktop app frequently. defeats part of the purpose. even the website doesn’t require logging in as much.

322
M
Tiny Dancer
M
Runaway Baby
magmagRunaway Baby
asked in iOS
why can’t i change the cover to my favorite tracks

I tried changing it, and I can change it in the edit page but when I save the cover I chose, it doesn’t change the cover from the favorite tracks. I don’t know why, and j tried many times. Is this normal, like something they did or not.

375
Nina Nebo
Deezer Legend
N
Runaway Baby
NoxilusRunaway Baby
posted in Android
Bug report: keyboard input not registered Playlist search

Hi community, The playlist search often misses characters that I type in due to processing time on Android. I've made a screen recording that shows this in action: I'm typing the word: "hero" but you can see that characters "e" and "o" don't get typed due to a delay of some sort and it's annoying (pay attention to the keyboard) , global search is not effected from this issue. Running latest deezer on android 14

369
Milan Van Laar
Lover
A
Runaway Baby
andreab 0303Runaway Baby
posted in Android
Sleep timer disappeared

I have been a very satisfied Deezer user for many years. But the latest version (8.0.36.4 on Samsung Galaxy S25+) seems to have lost the sleep timer. In addition, the options menu (3 dots in the upper right corner) is not opening. Could this please be fixed?

43719
L
Tiny Dancer
maartenvt
Lover
maartenvtLover
posted in Other devices
Sonos problem. Radio and mixes

When you select a song in the sonos app and select “play radio”, or you select an endless flow, or play a mix based on an artist or song, then the sonos app will often constantly jump to the next song. Please look into this because it’s an essential feature that does not work.

153
E
Runaway Baby
D
Runaway Baby
deomenRunaway Baby
asked in Android
Customizing functions are not working properly.

I have an android, S23 Ultra, no problems related to memory whatsoever, I've already done everything in my power, uninstalled, re-installed, logged into other accounts, tried to be a beta tester even, nothing works. The Home Page stays the same no matter how many times I adjust my recommendations, change artists, listen to another stuff, nothing updates and they still recommend and play artists that I've toggled (don't recommend track & don't recommend artist) the options. I've tried changing country, changing explicit, everything, as I've said above. Can somebody help?

101
Noam Asulin
Deezer Legend
T
Runaway Baby
Tim MillettRunaway Baby
posted in Other devices
Stuck on last track

Alexa starts on last track of favourites then stops & says that was last track. Then starts on it again when asked to play favourites, meaning it will only ever play last track. I've cleared cache, tried shuffle, tried skip & will always start and end in last track of favourites. I've mixed the tracks up in Deezer & she still starts on the same tune, then says "that was the last track" when asked to skip. Really annoying, as it will only play one track & stop playing. I've also found that when in shuffle mode for any playlist, Deezer will shuffle the tracks in the same order everytime. Which isn't shuffle really is it? 🫤

244
T
Runaway Baby
J
Runaway Baby
johnwulpRunaway Baby
posted in Other devices
Radio stations on Apple TV

Hi, on IOS en Web I can play radiostreams, what is the reason it's not available on apple tv?

112
Jaime.Deezer
Community Manager
D
Runaway Baby
DadoooorRunaway Baby
posted in iOS
Deezer volume goes to 50% when connected to car bluetooth

Hi, since few updates ago, when Deezer connects to my bluetooth car audio it automatically lowers the volume to 50%…no matter how I left it. It’s annoying Is this a bug or something to disable in the settings? Thanks.

40827
V
Tiny Dancer
D
Runaway Baby
Doll CheRunaway Baby
asked in Other devices
"Access Denied" attempt at login following prompts on connecting Garmin watch to Deezer account via Garmin Connect App

I recently purchased a Garmin Venu 3s and am trying to connect the Watch to my Deezer account. I have done the following: Download Deezer app on Mobile Garmin IQ app Open Deezer app on watch Follow prompt to open Garmin Connect app on phone The page that loads reads the following ‘Access Denied. You don’t have permission to access “http://connect.deezer.com/oauth/auth.php?” on this server ….’ ref code etc etc Has anyone else encountered this and found a solution?

788
G
Tiny Dancer
DenysUA
Runaway Baby
DenysUARunaway Baby
posted in iOS
Album details missing on iPad

Hi. As you can see, album pages on iPad are lacking artist and album titles, album details are empty too. All is good on web and iPhone. I’ve witnessed this on iPad 11 and iPad mini 6.

337
M
Tiny Dancer
A
Runaway Baby
Anun1queusername2025Runaway Baby
asked in Android
Why is the deezer Android App notg compatible with my ASUS Chrome Book?

It works fine on my phone, but my daughter is struggling to access the service on her device without using the browser version, which is very glitchy and unreliable.

182
awesomemac
Deezer Legend
S
Runaway Baby
strerdRunaway Baby
posted in Android
The same 50 songs come up when I'm playing my music.

I have 4900+ songs in my list & the same 50 songs keep coming up. I used to pay but I stopped because it was to expensive. I’m a free user. Wheatus came up with one song in between. Don’t get me wrong, I like the song, but twice with 1 song in between. I listened to it the next day & today. I’ve gone into settings & deleted what I could (without deleting all). The same thing happens - I get the same 50 songs coming up. I love KMFDM but Godlike is all that comes up. I have 20 tracks but the only one I hear is Godlike. I can’t remember the last time I heard The Tiger Lillies or Nancy Sinatra. Your algorhythm is all screwy. My phone is an Andriod last years model. The same thing happens on my computer. Please fix this.

8310
S
Runaway Baby
B
Bigdubz
asked in Other devices
Direct play from Deezer to Sonos

Hi just started a free trial and have downloaded Deezer on Sonos. when I go to play music On Deezer I click on audio then devises but it's only showing my iPad to play on not Sonos. I have deleted Deezer on Sonos rebooted and reinput Deezer again on Sonos still have the same problem. Deezer is not recognising Sonos. please advice.

489469
GropplerZorn
Deezer Legend
E
Runaway Baby
Evil RaccoonRunaway Baby
posted in iOS
Random volume increase to maximum

For about two weeks, I have been having a problem with the music randomly turning up to maximum volume. I thought it was a problem with the old iPhone (XS), after several reinstallations of apps and updating the phone to iOS 18 the problem persisted. I replaced the phone and on the iPhone 15 the problem still occurs, but surprisingly at a lower frequency. Normalizing the sound in the app options did not help. Please help or I will have a heart attack. 😭

109945
V
Tiny Dancer
P
Runaway Baby
PatatoRunaway Baby
asked in Android
erreur lecture impossible

Bonjour, Comme beaucoup de personne j'ai le problème erreur lecture impossible, J'ai testé toutes les solutions proposées, Sachant que je suis sur l'essai de 3 mois gratuit et que j'ai un Oppo A74, Que faire ? Merci !

81
Nina Nebo
Deezer Legend
B
Runaway Baby
Bone LizardRunaway Baby
posted in Other devices
Deezer LG TV App Explicit Conent

How do I disable explicit content on the Deezer LG TV app ? I’ve disabled it on my iOS device via the settings but this doesn’t replicate over to the app on the LG TV on the TV app in settings there are no options other than log out. I’m signed in to both with the same user so I thought the same settings would apply but it appears not

532
B
Runaway Baby
B
Runaway Baby
BusinessclownRunaway Baby
posted in Android
connecting to Sony WiFi speaker

Hello, In recent weeks Deezer is not connecting well to my Sony WiFi speaker. Spotify does it and so does YouTube, so it seems to be a Deezer issue. It takes a long time to connect and then, if once connected, it lags a lot. Sometimes the app seems to detach from the speaker and the speaker keeps on playing the old playlist, but I can't control it anymore and the only way to stop the music is to manually switch off the speaker. Very annoying, if not solved I'll have to cancel my family subscription, I'm afraid.

183
Alfredo.Deezer
Community Manager
raphael_cohen
Runaway Baby
raphael_cohenRunaway Baby
asked in Other devices
Deezer not showing up as music service in Google Home

Hello everyone.I have a Deezer family subscription, and in the Google Home app on Android, I cannot get Deezer to show up in the list of music services. Note that Spotify does show up in the list (see screenshot).Also, when I tap on “other music services”, nothing happens. I really would like to use this because I have a Google Home device and I cannot play music on it if Deezer is not added as a music service in Google Home. I can, of course, cast Deezer to my device (like I’m casting to a chromecast) but I cannot use the speech recognition of the google home device and tell google “play Michael Jackson on Deezer” because it is not in the list of music services. Thanks for any clue on this.

1054299
Jaime.Deezer
Community Manager
M
makanRising Star
asked in Android
how to re-download a track in a playlist

hi, is there an easy way to re-download a track in a playlist without having to disable download option/clear data? terima kasih

5910
M
H
Runaway Baby
himura29Runaway Baby
asked in Other devices
Deezer Desktop plays the wrong song from the playlist after removing another song from that playlist

Using Deezer Desktop on Windows, I play songs from my playlist. After I remove one song from the playlist, if I click on a different song to play it, Deezer will pick another song from my playlist instead. I need to close Deezer, or switch to a different playlist and return to this one later, to be able to play the song I want. I suspect that the ID of the songs in the playlist are not updated after the removal of one element, so when I click on another song, Deezer attempts to play a song with its old position in the list, fails to find it and plays the first element in the list (or a random element in the list?)

91
Nina Nebo
Deezer Legend
I
Tiny Dancer
Ingrid BortelsTiny Dancer
posted in Other devices
white screen

Lately I am having often a white screen and do not want to continue to reinstall the app or restart the phone. Please can you give us a solution. It is very annoying if it happens often … many thx

897
awesomemac
Deezer Legend
M
Tiny Dancer
Manon PortoTiny Dancer
asked in Android
l'application

Bonjour, J'utilise Deezer depuis plusieurs années et récemment je me suis retrouvé avec l'appli en anglais. J'ai regardé sur internet il dise que c'est en rapport avec la langue dans les paramètres du téléphone sauf que je suis bien en français alors j'aimerais comprendre pourquoi je suis anglais, ce qui n'est pas toujours pratique… Et deuxième chose je ne sais pas si vous pouvez faire quelque chose mais lorsque j'écoute ma playlist coup de coeur et que je fait écouter a la suite plusieurs titre. Si je sors de l'appli et que j'y retourne que quelques heures après ou le lendemain tous ces titres ne sont plus a la suite ce que je trouve pas sympas parce que si je les ai mis a la suite c'est que je voulais les écoutés que ce soit le jours même ou le lendemain… Merci d'avance de votre compréhension

461
Nina Nebo
Deezer Legend
M
Tiny Dancer
mrhighdefjeffTiny Dancer
asked in Other devices
Gapless Playback Desktop App

Quite simply I dont get gapless playback using the desktop app. I do get gapless audio on sonos and on my phone app too but not when using the desktop app. I am using a USB dac and was hoping to enjoy FLAC via the DAC. I have tried headphones plugged directly into my laptop eliminating the DAC. I get the same result when using the desktop built in speakers. What am I doing wrong? I have checked the settings but cant find anywhere that mentions gapless. "Listening to Dark Side Of The Moon" there is a big pause between tracks 1 and 2. Am I the only one?

331647
bluezzbastardzz
Deezer Legend
Milan Van Laar
Lover
Milan Van LaarLover
asked in Android
Songs playing in wrong language

Hi Some songs are playing the wrong language when the songs are placed in playlists or in favourite tracks. This happens for some korean songs. If i play them from my favourite tracks it will play the song in Japanese while im actually clicking on the korean version, but when i search the song and play it from the artist page it will play the correct (korean) version. One of the songs that have this issue is “As if it's your last” by “Blackpink”. There were way more songs with this issue, but after i updated the app some songs started playing the correct version again. Before updating the app songs like “Boombayah” by “Blackpink” and “Batter up” by “Babymonster” were also playing in janpanese instead of korean, but “as if it's you last” and some other songs are still bugged in the latest version. It's a little weird because if actually add both the korean and japanese version of the songs in my favourite tracks, it will both play in japanese. The only way for me to play the original (k

20423
Milan Van Laar
Lover

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