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Troubleshooting

Tips, tricks and guides

1660 Topics
H
Runaway Baby
Hifiman000Runaway Baby
posted in Other devices
Deezer HiFi for Denon HEOS and Denon / Marantz HEOS built-in devices

Is there a time frame for Deezer HIFI Heos support?

48994292
N
Tiny Dancer
I
Tiny Dancer
Ingrid BortelsTiny Dancer
posted in Other devices
white screen

Lately I am having often a white screen and do not want to continue to reinstall the app or restart the phone. Please can you give us a solution. It is very annoying if it happens often … many thx

857
awesomemac
Deezer Legend
M
Tiny Dancer
Manon PortoTiny Dancer
asked in Android
l'application

Bonjour, J'utilise Deezer depuis plusieurs années et récemment je me suis retrouvé avec l'appli en anglais. J'ai regardé sur internet il dise que c'est en rapport avec la langue dans les paramètres du téléphone sauf que je suis bien en français alors j'aimerais comprendre pourquoi je suis anglais, ce qui n'est pas toujours pratique… Et deuxième chose je ne sais pas si vous pouvez faire quelque chose mais lorsque j'écoute ma playlist coup de coeur et que je fait écouter a la suite plusieurs titre. Si je sors de l'appli et que j'y retourne que quelques heures après ou le lendemain tous ces titres ne sont plus a la suite ce que je trouve pas sympas parce que si je les ai mis a la suite c'est que je voulais les écoutés que ce soit le jours même ou le lendemain… Merci d'avance de votre compréhension

361
Nina Nebo
Deezer Legend
M
Tiny Dancer
mrhighdefjeffTiny Dancer
asked in Other devices
Gapless Playback Desktop App

Quite simply I dont get gapless playback using the desktop app. I do get gapless audio on sonos and on my phone app too but not when using the desktop app. I am using a USB dac and was hoping to enjoy FLAC via the DAC. I have tried headphones plugged directly into my laptop eliminating the DAC. I get the same result when using the desktop built in speakers. What am I doing wrong? I have checked the settings but cant find anywhere that mentions gapless. "Listening to Dark Side Of The Moon" there is a big pause between tracks 1 and 2. Am I the only one?

331247
bluezzbastardzz
Deezer Legend
Milan Van Laar
Lover
Milan Van LaarLover
asked in Android
Songs playing in wrong language

Hi Some songs are playing the wrong language when the songs are placed in playlists or in favourite tracks. This happens for some korean songs. If i play them from my favourite tracks it will play the song in Japanese while im actually clicking on the korean version, but when i search the song and play it from the artist page it will play the correct (korean) version. One of the songs that have this issue is “As if it's your last” by “Blackpink”. There were way more songs with this issue, but after i updated the app some songs started playing the correct version again. Before updating the app songs like “Boombayah” by “Blackpink” and “Batter up” by “Babymonster” were also playing in janpanese instead of korean, but “as if it's you last” and some other songs are still bugged in the latest version. It's a little weird because if actually add both the korean and japanese version of the songs in my favourite tracks, it will both play in japanese. The only way for me to play the original (k

19723
Milan Van Laar
Lover
I
Runaway Baby
InurukRunaway Baby
asked in Android
Audio stopping when next song comes on

When I'm playing music via my car's bluetooth using my phone, when one song ends and another begins no audio plays. Audio only plays if I skip to the next song. My phone is a Pixel 6

786
C
Tiny Dancer
H
Runaway Baby
Hai Hung DinhRunaway Baby
asked in Android
Songs NOT downloading when added to a downloaded playlist

Hi, I've been having this annoying problem for a while. When I add songs to a downloaded playlist, they're not downloaded automatically and you have this bizarre situation where only a part of a playlist has this green downloaded mark. Just look at the screenshot below. When are you going to fix this? As a paying customer I literally can't listen to some music offline because it does NOT download.

341
GropplerZorn
Deezer Legend
squirrelchew
Runaway Baby
squirrelchewRunaway Baby
posted in Other devices
Google Home Mini won't start Deezer on Vizio E55-E1

In the last six or so months, my Google Home Mini will not start Deezer on my Vizio E55-E1, which has what is functionally an integrated chromecast. I have both devices in the same “room” in my home, the Garage, and the Google Home Mini is set up to use the TV as its target “speaker” as well as TV. “OK Google, play some music” will respond with “playing music from Deezer on GarageTV” but then nothing happens. I can command Google to turn on and off the TV just fine, or adjust the volume. I can say “play music from YouTube” and it will immediately fire up YouTube Music on the TV without issue. All basic functionality exists and works as intended, except for anything involving Deezer. Before it completely stopped being able to start Deezer on the TV, it would start it, but then lose connection or something because I couldn’t say “next track” or “pause” or “stop” -- it would always respond with “nothing is playing right now.” I can cast from my phone to the TV without issue, just as I alw

175
squirrelchew
Runaway Baby
J
Runaway Baby
jonnybRunaway Baby
asked in Android
playlist order

When will Deezer reinstall the functionality to order manually (drop & drag) songs in a playlist in their Android phone version?

344
C
Dev Team
I
Runaway Baby
intjtlglRunaway Baby
asked in Other devices
Lyrics button in search on desktop/web missing

When searching in the deezer desktop app or on the website when searching it no longer has a find by lysics. I found a song a long time ago however when trying to search friends in low places it use to give a lyric find. Hopefully this wasn’t disabled forever and it is just a bug great feature it was.

121
GropplerZorn
Deezer Legend
R
Runaway Baby
RockthorneRunaway Baby
asked in iOS
Search function on IOS (Specifically IPAD) not working properly

On my iPad. Since the new layout was introduced I have noticed that when you type an artists in the search bar sort of ‘freezes’ and will not let you retype to search again. Have to completely come out of the iPad and start agin. Assume this a bug that will hopefully be fixed soon.

557
R
Runaway Baby
M
Tiny Dancer
MaikelIreneTiny Dancer
posted in Android
can't login on my phone anymore

Ik heb problemen met inloggen op 1 van mijn apparaten. Eerder luisterde ik vaak via mijn telefoon naar Deezer, maar nu kan ik de app niet meer gebruiken want ik kan niet inloggen. Ik heb de app verwijderd en opnieuw geïnstalleerd, maar dat heeft niet geholpen. Ik heb het geprobeerd via inloggen zonder wachtwoord, via emailadres, maar dat lukt ook niet. Kan iemand mij helpen? I'm having trouble logging in on one of my devices. I used to often listen to Deezer on my phone, but now I can no longer use the app because I can't log in. I deleted and reinstalled the app, but that didn't help. I tried logging in without a password, via email address, but that didn't work either. Can someone help me?

1584
Jaime.Deezer
Community Manager
S
Tiny Dancer
SilabTiny Dancer
asked in Other devices
Search bar non-functionning on browser

Dear all, I noticed that the search bar on my browser seem to not give any results anymore, no matter the words I search for. See below: Is there any reasons for this? I noticed the issue on two different laptops. It might be with my account for X or Y reason. Many thanks for guidance and help!

355
G
Product Team
sushigal007
Runaway Baby
sushigal007Runaway Baby
posted in Other devices
Mp3s stop working when I add tags/album art

A couple of days ago, I tried uploading a couple of mp3s of audio I’d taken from a BBC Live Lounge youtube video. Now, when I do this, I use mp3 tag to add tags and cover art. Never had any problems with it before. So they uploaded fine, but every time I tried to play them, deezer would say there was a problem and refuse to play them. I tried deleting and reuploading them, same problem.Oh no, I thought, uploaded mp3s are broken again. But to triple check, I uploaded a different mp3. That one worked. So I thought maybe something was wrong with the original mp3 files, so I redownloaded them and uploaded them - this time without bothering to add tags and art, because I wanted to make sure they worked first before wasting my time. And they worked, hurrah! But I don’t like having blank album art/artist/album, so I added those back and reuploaded one. Aaaaaand… deezer wouldn’t play it, said there was a problem. Again. So it would seem something about adding tags/album art is stopping these t

101
Alfredo.Deezer
Community Manager
P
Tiny Dancer
po.parfaitTiny Dancer
posted in Android
no access to downloaded songs

Hello, For some reason I am not able to access my downloaded songs anymore when offline.

81
Alfredo.Deezer
Community Manager
S
Tiny Dancer
Shadow777Tiny Dancer
posted in Android
Deezer App not remember position after power loss

Hey there I use Deezer on my Android without problems - thats good. But on my Android Car Radio i have the problem, when i turn the key more than 10 seconds the Device is going in some deep sleep and Deezer forgot the position where it was. So it remembers the Song but start it new. I listen a lot Prog Metal and there are many long Songs so i do not like this. Even there are other Apps that are fully working i thought the problem is my Car not Deezer. But last weeks i start to listen Podcasts with Deezer and i was “shocked” because when listen Podcasts Deezer remembers the position (if not it would be even more worse at one hour Podcasts). So why the difference? What can i do that Deezer remember the position in Songs too? I do not find anything in the preferences. Thanks

81
Alfredo.Deezer
Community Manager
S
Tiny Dancer
simlevikingTiny Dancer
asked in Android
new button is crap

Le bouton central, avec 3 points, qui cachait les actions, a été déplacé en haut à droite, et vu la la taille des smartphones, ce n'est pas du tout ergonomique... Et en plus il marche une fois sur deux... Pourriez vous svp rétablir l'interface utilisateur d'avant ? Merci

91
GropplerZorn
Deezer Legend
M
Runaway Baby
MdC00887Runaway Baby
asked in Android
Android auto song search in playlist

I saw a topic from a few years ago. Looks like it hasn't been solved but maybe I'm overlooking something. Is it possible to see a full playlist in deezer Android Auto app? If I click on a playlist it just starts with the first song and I can't choose any song manually. Just switched to deezer from Spotify and there it first opens the complete playlist and you can select your song. If it's not possible I've to switch back to Spotify because this function is absolutely a must.

281
awesomemac
Deezer Legend
J
John.Nowak
asked in Android
Deezer player widget disappeared (android)?

Hi, widget on android phone worked fine till I connected with android TV to stream some music. Together with that widget just disappeared from phone screen. I've tried to add it aganin but now I see only 2 available widgets: Playlists and Flow. Where is player widget?? Lock screen widget works fine. Thanks. Edit: I reset my phone and widget was back. I added it to phone screen, started streaming to TV and widget disappeared in the same moment. Any idea?

264122
R
Tiny Dancer
S
Lover
Steve-KLover
asked in Other devices
Chromecast and Android: No 'play next' or 'add to queue'

Using Deezer on Android. When Chromecasting I cannot select 'play next' or 'add to queue' for songs. The options are greyed out. They work fine if I stop casting. I've seen similar posts going back months on here and can't believe this basic functionality hasn't been sorted out.

232569
D
Tiny Dancer
K
Tiny Dancer
KakowakTiny Dancer
asked in iOS
Deezer App disconnects from Google cast but music keeps playing

I am able to cast music successfully from my iPhone X Deezer app to my google cast device enabled speakers. I notice that if I swipe the app away and use my phone for other things and re-open the Deezer app, it forgets that it is still casting to my speakers. As such, I’m unable to skip tracks or adjust volume through the app unless I cast again - anyone else experienced this issue?

147533
D
Tiny Dancer
A
Runaway Baby
Anton7Runaway Baby
posted in Other devices
yamaha musiccast music drops and cuts out

Hi everyone, hope someone can assist with a weird issue I've been having for the past couple of weeks (which didn't before, on the same network and same setup). Recently, I've been experiencing audio cuts/drops when streaming deezer to my yamaha musiccast devices (RXV6A avr and a Musiccast 20). The odd thing is that it only happens around the same time everyday (can run all day with no issues whatsoever but will start glitching at around 7:30 in the evening). The network is solid (500 Mbps broadband, cast through a Netgear RAX20 router - WiFi 6 - and very good signal to both devices), and again no issues whatsoever at other time of day or any other devices. It feels like a cache issue as if I pause the playback for a bit it seems to be a bit better, it also helps when I skip the song somehow but I can't explain how it's flawless the rest of the day. Anyone experienced similar? Thanks

826
A
Runaway Baby
R
Runaway Baby
RoMXRunaway Baby
asked in Android
Anyone working for Deezer can explain why my android app keeps crashing since your major release (the one with the new branding)?

I've noticed performance issues for a while but the frequency now makes me reconsider my decade long loyalty for Deezer… Any idea? My app is obviously up to date, with available storage and such… Thanks

648
R
Runaway Baby
Ł
Tiny Dancer
Łukasz.STiny Dancer
asked in Other devices
Shuffle mode not working on chromecast integration with Deezer

Hello I'd like to ask, why the shuffle button disappears when I play music by Chromecast. Overall, Chromecast music playback works very poorly. Disconnections are common. When I play on headphones or Bluetooth it’s fine. Thanks

37921
MrHaroldA
Tiny Dancer
M
Tiny Dancer
Mathieu SantostefanoTiny Dancer
posted in Other devices
Deezer macOS app is still register as "open at login" even if it is disabled in settings

Every time I open Deezer app on my MacBook, it registers itself as app “open at login”, despite I disabled it in Deezer app settings. It’s very annoying.

1988
M
Tiny Dancer
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