Troubleshooting

olucasfreitas New member

Crossfade for android. When will we have?

Solved

Android

4 322 7

Advertisement works sometimes, but no music on my PC only. When I press Play button, there is just rythm logo, mais no sound and music progression.

6 days ago

P

Pulverisor Groupie

Music stops playing on my PC

Solved

Other Devices

0 29 3

7 days ago

he tells me to follow the instructions of the browser, I do whatever he asks me but when he returns to virual dj he does not charge me the bill sorry for the google translator helllp

SkoFt_ New member

virtual dj with deezer

Solved

Other Devices

0 19 1

7 days ago

I have a family account with two profiles and the account is connected to the Uconnect app. When using Uconnect, only the MAIN profile is accessible and visible, so I can't use the other profile. I chatted with one of your representatives and she said this is not a bug, but to me it is! You should f...

stefania New member

Family account and Uconnect

Solved

Android

0 20 4

7 days ago

Dear guys every time I try to login from my phone .. I received an error message. Am using the app in sudan . Which is not one of the countries that on the list of deezer countries . Do u have any idea that I can keep using It . Please Note : the app was working perfectly before the last 2 update...

Obai.Shulgami One hit wonder

error occured while login

Solved

iOS

0 17 2

8 days ago

Up until last night I'd had no problems playing Deezer HIFI through my Musiccast devices, now I can't get anything to play. I'm logged in and everything looks as it should but when I select something to play I get a brief flash that it will be playing a flac track, then that goes away and nothing pl...

Stessull Smash hit

Yamaha Musiccast problems.

Solved

Other Devices

5 18814 150

M

8 days ago

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Ganymede123 Groupie

Amazon Echo 3

Question

4 attempts out of five, in the last few weeks, (mainly after midnight) my Deezer stream cuts out, Alexa saying "problems",even 99 cents for three months is a waste of time if it will not play more than 20 minutes, I have NBN average speeds 45 mbps, what is the problem ??

Other Devices

0 49 7

8 days ago

L

loladesbois

iphone storage full

Solved

Hi, I am unable to use my iPhone right now because the storage is full : 30 Go over 32 Go are used by I have 4 albums uploaded right now si I dont understand where the problem comes from. Honestly I am considering unsubscribing from Deezer......unless I am provided with a solution as soon as poss...

iOS

0 1637 19

9 days ago

L

lewisthecat New member

Turn off waze advert

Solved

Just wondering how I can stop the annoying Waze advert from keep popping up in the Deezer App?

iOS

5 184 7

9 days ago

H

Hauba Groupie

'Recently played' is stuck

Solved

I have a problem with the 'recently played' bar in the my music section on my android phone. The bar usually shows about a dozen albums or playlists I've listened to, but now it's stuck on specific albums. Listening to new music temporarily expands the bar, but no matter how many albums I add, these...

Android

0 34 6

9 days ago

I am on the trial and the one issue that's preventing me from signing up for the service is the Chromecast audio experience. On my phone, (Pixel 2XL), the audio doesn't play right. Most times the song never finishes and goes to the next track, when it does finish, the next song start already 30sec...

Sonyrules

Chromecast audio issues on Android

Solved

Other Devices

1 3205 52

9 days ago

G

guhas Groupie

Change storage location

Solved

My Android Mobile Phone: Samsung Galaxy S7 Please let me know.... All the Steps required to change the 'storage location' of my downloaded albums for Offline listening - from the Internal Storage onto the newly installed Samsung Micro SD Card of my phone. Thank you! Long time Deezer Customer Tila...

Android

0 214 7

10 days ago

I can't send music to my Lg sound bar. I tap cast button but nothing happens. What can i do?

asutay Groupie

I can't send music to my LG sound bar

Solved

Other Devices

0 40 3

I am unable to rearrange my playlist. I see it modified while editing, but it doesn't show up as modified.

10 days ago

B

bassamz New member

unable to arrange playlist

Question

iOS

0 30 3

10 days ago

M

msf2 Groupie

Yamaha R-N303-D does not connect to Deezer

Solved

Hi, I have allowed any traffic from my new R-N303-D to the internet. I entered full deezer credentials (of web.de 3 month prbationary account) into Yamaha's "Music Cast" set-up screen for deezer, and I alway get "Zugriffsfehler Es ist ein Verbindungsfehler aufgetreten" after about 30 to 40 seconds....

Other Devices

0 43 5

10 days ago

E

Ewan Groupie

Music not stopping when other audio is played from external apps.

Hey. I've recently been having this problem with the android app when i try to listen to voicenotes on whatsapp. The music stops when I Play other audio sorces like youtube or music from my local player. Does anybody have any Idea's as to what i can do to solve this scenario? If it even is solvable?...

Android

0 10 3

10 days ago

T

Toon Groupie

Connection timeout on Bluesound players

Solved

Since about a week a get connection timeouts during playback from my Bluesound players. About every 15 minutes or couple of songs. I need to restart playback when that happens. Bluesound points to Deezer having issues with DNS or server related issues in some regions. I’m in the Netherlands and on a...

Other Devices

0 55 6

10 days ago

While i am cast to, say, google home speakers, why does the app restrict certain functions like: 1. Choose to repeat single song 2. Skip to a song far away in queue list 3. Why is the order of songs in my favourites list randomized without my control over it Note that i am a premium deezer subscrib...

Abdul Wasae Tariq One hit wonder

Freely select songs or repeat single song during cast

Question

Android

0 13 3

10 days ago

D

Drixxum New member

Deezer only plays one song then stops on website and on Desktop app

Question

https://en.deezercommunity.com/other-devices-49/fixed-music-stops-after-playing-one-song-on-browser-7208 https://en.deezercommunity.com/features-44/deezer-only-plays-one-song-and-then-stops-173 I am having the same issues as these topics created 1 year ago - the website as well as the windows app...

Other Devices

0 32 2

10 days ago

Until today I was able to use my voice in the car with AA to play music . For example: Ok Google Play led Zeppelin music. Answer would be: ok playing led Zeppelin on Deezer. Today this has stopped. The answer now is: "I looked for LZ but couldn't find any in Deezer but you could try another music ap...

Spirit84 New member

Android Auto voice commands not working

Solved

Android

0 524 12

10 days ago

I can't login to deezer on my tv. It says "invalid email or password". I've read that you have to unlink your google+ but that wasn't doable, is there a way they can just make this work?

okideezer

Control other devices on WiFi

Solved

Other Devices

3 4445 10

10 days ago

U

Urbanend

can't login to on my tv: "invalid email or password"

Question

Other Devices

0 538 6

10 days ago

Hi! Deezer mixes are pretty great! But how to use them via Deezer API? There is unfortunately no info on the website.

Andrey Gorky New member

How to use mixes via API?

Question

Other Devices

0 17 0

10 days ago

Hey, I have a problem with my Premium subscription on Android Redmi Note 4. The issue is kinda strange: sometimes the app works perfectly fine and plays all the songs; yet, sometimes it doesn't - I hit play but songs don't play, or it kinda freezes on one song and doesn't even return to the app's...

Andrii.Khakhariev One hit wonder

Songs don't play or grey out

Solved

Android

0 55 2