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Troubleshooting

Tips, tricks and guides

1639 Topics
P
Runaway Baby
Paul4827362
asked in Android
How to delete individual songs from dowloads

My case is the following: I added a song to a downloaded playlist, automatically downloading that new song. After a while, once the song is already downloaded, I want to delete it from my downloaded songs. I delete it from my playlist, however the song continues being in my downloaded songs, even out of the playlist, and I want to delete it completely. In my "downloaded music" section, it only shows my downloaded playlists and not individual songs (out of playlists). How can I delete the individual songs completely? I don't know if this is a recurring thing with everyone or just me, but it bothers me a lot. Thank you.

234
P
Runaway Baby
V
Tiny Dancer
VixenFawTiny Dancer
posted in Android
skip initial 15 artist pick

Literally trying to start using this app and am getting ready to give a single star and uninstall before i get to listen to a single song, as i am being forced to select 15 artists i like, when i want to find new stuff and don't know the artists of the songs i like. This is worse than a bug, and saying its a feature is a poor excuse

183
GropplerZorn
Deezer Legend
S
Runaway Baby
SalznpfefferRunaway Baby
posted in Android
Why is my app constantly freezing and not playing any songs

Redmi phone. Premium account. Have logged in and out. Tried to uninstall and reinstall but can't. Nothing in my cache - it's cleared. Cannot play any songs and download for offline use. Always have a "loading" signal going but doesn't actually end until I leave the app. Been like this for 3 days. Can't play, move things around, or download. The app seems more prone to glitches than other music providers. Please assist. Update: Managed to uninstall and reinstall. Songs can be played now but I can't download any playlists at all now. Argh!!! Final update: it's working again! Phweef!

160
S
Runaway Baby
A
Runaway Baby
AmbelRunaway Baby
posted in Android
Can't play my favourite songs

All the songs in the "favourite songs" section are greyed, even the downloaded ones, and I can't play any. If I search for a song I can play it, but as soon as I had it to favourites it's greyed and won't play anymore. Any ideas to solve that ? I tried restarting the phone, uninstalling the app, nothing works

262
G
Tiny Dancer
A
Tiny Dancer
aurcbyTiny Dancer
asked in Other devices
Is it normal for Deezer to create a folder named deezer-desktop-updater in AppData/Roaming? (windows 11)

So when i installed Deezer i saw that it created a folder named deezer-desktop-updater and it contained installer.exe with an deezer icon around 77 mb’s, so im wondering is it normal?

221
Jaime.Deezer
W
Runaway Baby
woustoRunaway Baby
asked in iOS
Search bar broken?

For some time now the search bar only works one time. When used, the search bar gets stuck at the top of the screen and can’t be used anymore. To use it again Deezer has to be shut down and restarted. When will this be fixed? We update Deezer as often as possible but without results. Right now I am concidering to leave Deezer and switch to Spotify due to this anoying error.

161
Jaime.Deezer
D
Tiny Dancer
DcalahorroTiny Dancer
asked in Android
Three dots unusable with Samsung UI 7

The new UI on Samsung features a drop down gesture menu right where you put the three dots, so I can't touch them anymore, making extremely difficult to access album info, add to a Playlist. Deezer, you screwed this up. Fix it and fix it soon. It was perfect right where it was, I'm not paying for this.

181
awesomemac
D
Runaway Baby
DL92Runaway Baby
asked in Other devices
Using Alexa/Echo Device with Deezer

Hi, Does anyone have a working way to actually choose and play music on an Echo device through deezer? I purchased Amazon's Echo Studio and setup the Deezer skill in Alexa. It is an absolute heap of garbage. I cannot choose songs on the Alexa app and am limited to voice commands or previously played content (through Alexa) where Alexa straight up ignores what I asked and plays something else. Why does Spotify have actual integration into this service while Deezer has basically nothing. I tried creating a Playlist in deezer, and that doesn't work with Alexa. I tried using Bluetooth to play through the Deezer app and the sound is very quiet, quality is poor. I tried using Deezer Connect and it doesn't find the Echo Studio. I dont know whether to return the Echo, cancel Deezer or both. Just a terrible experience all around. Extremely disappointed. I was planning on listening to music today, not yelling at Alexa. Edit: AND Deezer got rid of their Fire TV app. Just perfect. Great work guys.

2976
Z
Tiny Dancer
M
Runaway Baby
MP86Runaway Baby
posted in Other devices
Chromecast support in Windows 11

I’m still evaluating options and Tidal’s desktop app can connect to my Chromecast but not Deezer. This is a major drawback since Deezer doesn’t have an app for Fire Stick. How am I supposed to cast from my computer to my TV? I don’t use Chrome and I don’t plan to do it. Again, Tidal can cast directly even without Chrome browser.

113
GropplerZorn
Deezer Legend
S
Runaway Baby
SeveratorRunaway Baby
posted in iOS
error MS1002

Can’t play tracks. No matter what device. What’s causing this? Already tried updating changing passwords etc.

29317
GropplerZorn
Deezer Legend
S
Runaway Baby
schlotzyRunaway Baby
asked in Other devices
Mac Deezer Desktop update not compatible with 10.15 Catalina

Mac Deezer Desktop update not compatible with 10.15 Catalina. It updates automatically but won’t work unless 11.

332
S
Runaway Baby
A
Runaway Baby
Arnaud SchaefleRunaway Baby
asked in Android
pubs qui bloquent tout

Bonjour. L'application Deezer buguee sur des pubs très fréquemment. Deezer ne parvient pas à diffuser le son de ces pubs. Cela se produit aussi bien sur une connexion wifi que sur données mobiles. Bien sûr j'ai déjà tenté de vider le cache, mais sans succès. Quand cela se produit sur une connexion Android auto, la seule solution est de couper le moteur et de redémarrer le portable. J'ai déjà posé la question voici quelques mois mais je n'ai pas eu de réponse de votre support. Une solution autre que de désinstaller définitivement l'application?

162
A
Runaway Baby
M
Runaway Baby
Mike229Runaway Baby
asked in Android
Android Automotive Deezer

Hi All When the Android Automotive Deezer first came along it had a HiFi option in setting, but this was removed about 12months ago. Why? And is there any plans for it to return?

435
GropplerZorn
Deezer Legend
T
Runaway Baby
tom.duffy.52Runaway Baby
asked in iOS
Queue wont work

when i add a song to queue, after my current song comes on my song in queue does not come on instead my playlist just carries on playing?

251
GropplerZorn
Deezer Legend
E
Tiny Dancer
enzo.de.jongTiny Dancer
asked in Android
podcast: FD dagkoers

.

61
Nina Nebo
G
Runaway Baby
Guillaume GalyRunaway Baby
asked in iOS
can’t create a playlist / 3 dots button missing

Hello i have two issues : the first one is that the « create » button to create a playlist is missing. Preventing me from creating new playlists the second issue is that the button with 3 dots is missing from the track interface. Which prevents me from adding a new music to my playlist. How can it be fixed ?

10710
G
Runaway Baby
I
Runaway Baby
Impeccable263Runaway Baby
asked in iOS
I can’t create a new playlist

When I type playlist name there is no option to save it. Why is this?

371
awesomemac
G
Runaway Baby
GVWYoungRunaway Baby
asked in Other devices
Unstable and glitchy

Why oh why are the Deezer apps so constantly glitchy? And by that I mean streaming intermittently on both desktop Windows app and web app on Chrome with a high-performance 100Mbps wired fibre internet connection. Uninterrupted music streaming is the minimum requirement which you failed to meet for several years, so now it’s “goodbye Deezer” and “hello Spotify” or virtually any other competing service!

347
G
Runaway Baby
D
Runaway Baby
DavelienRunaway Baby
asked in iOS
Error - the page didn’t load

Hello, i can’t search for any song, album or author with Deezer due to an error : The page did not load, this content is currently unavailable due to a technical error or poor internet connection. It’s been over a week I have this issue I can however listen to my playlist even though not downloaded or access other contents such as explore for instance. i have tried with several WiFi or 5g connections, with any result Do you have any idea How to fix it? thx D.

304
Alfredo.Deezer
Community Manager
G
Runaway Baby
Garnage2kRunaway Baby
posted in Android
volume goes down and app keeps playing

Two thing: 1. When a song finish and the next start, the volume turns down on that specific song. I have to change song, and then the volume goes up to normal again. How do I fix, so it doesn't change volume between songs? 2. When I remove my usb-c (from the phone, after it have been connected in my car), the app changes song and keeps playing on the phone. How do I make it stop playing when usb-c is taken out of the phone? Kind regards Steffan Nielsen

5110
Alfredo.Deezer
Community Manager
P
Runaway Baby
Paul_eRunaway Baby
asked in Other devices
Google assistant - Something went wrong asking for albums or artists

I cannot find any “recent” questions on this - only from 4 years ago. So trying a new thread. This has always worked 100% fine for me until maybe 2 weeks ago. No changes made. Google home/assistant integrated with Deezer family account. Was linked to a “home” profile within the family account but I have tried disconnecting and reconnecting to the master account. -- OK google play “Artist” - Sorry something went wrong…. OK google play some songs by the band “Artist” - Sorry something went wrong… OK google play “Album: by “Artist” - Sorry something went wrong… OK google play my flow - works 100% fine and is playing content relevant to me. Also this is not a case of google not understanding what I ask for… as for example if I ask “ok Google play the latest album by “Artist” on deezer” The speaker first says “Playing “Album ABC” on deezer” then I get - “Sorry something went wrong.” So it seems to be the API call from Google to Deezer. I have tried reconnecting multiple times. it is doing t

9512
Alfredo.Deezer
Community Manager
N
Runaway Baby
nipst3rRunaway Baby
asked in Android
Error MS0674 cannot play any music

Hi, I cannot play any songs. I have cleared the cache and data reinstalled the app and still the same issue. What can be done ? Kind regards ✨️

1424
Alfredo.Deezer
Community Manager
N
Runaway Baby
NickNightRunaway Baby
asked in Other devices
No more last.fm connection?

Hi! I noticed that last.fm stopped scrobbling recently, I came to deezer to check… and no such options? This is from web app:

59420
S
Tiny Dancer
jirikovoego
jirikovoegoRising Star
posted in Other devices
Queue synchronization not working. Again.

Hi there, I can continue from phone to computer, but not vice versa. If I start on computer, iphone show me just empty queue. Can you check this?

10110
J
Lover
G
Runaway Baby
guacamoleRunaway Baby
asked in Android
Today I accidentally triggered an option to "Share this screenshot and link" without actually taking a screenshot with my phone

How do I access this function again or was it a bug? Would be great to quickly share music with images of album artwork this way.

143
GropplerZorn
Deezer Legend

Hits of the moment

TERMS OF USE DEEZER COMMUNITY SITE