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Troubleshooting

Tips, tricks and guides

1647 Topics
K
Tiny Dancer
KakowakTiny Dancer
asked in iOS
Deezer App disconnects from Google cast but music keeps playing

I am able to cast music successfully from my iPhone X Deezer app to my google cast device enabled speakers. I notice that if I swipe the app away and use my phone for other things and re-open the Deezer app, it forgets that it is still casting to my speakers. As such, I’m unable to skip tracks or adjust volume through the app unless I cast again - anyone else experienced this issue?

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Tiny Dancer
A
Runaway Baby
Anton7Runaway Baby
posted in Other devices
yamaha musiccast music drops and cuts out

Hi everyone, hope someone can assist with a weird issue I've been having for the past couple of weeks (which didn't before, on the same network and same setup). Recently, I've been experiencing audio cuts/drops when streaming deezer to my yamaha musiccast devices (RXV6A avr and a Musiccast 20).The odd thing is that it only happens around the same time everyday (can run all day with no issues whatsoever but will start glitching at around 7:30 in the evening).The network is solid (500 Mbps broadband, cast through a Netgear RAX20 router - WiFi 6 - and very good signal to both devices), and again no issues whatsoever at other time of day or any other devices. It feels like a cache issue as if I pause the playback for a bit it seems to be a bit better, it also helps when I skip the song somehow but I can't explain how it's flawless the rest of the day. Anyone experienced similar? Thanks

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A
Runaway Baby
R
Runaway Baby
RoMXRunaway Baby
asked in Android
Anyone working for Deezer can explain why my android app keeps crashing since your major release (the one with the new branding)?

I've noticed performance issues for a while but the frequency now makes me reconsider my decade long loyalty for Deezer…Any idea? My app is obviously up to date, with available storage and such…Thanks 

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R
Runaway Baby
Ł
Tiny Dancer
Łukasz.STiny Dancer
asked in Other devices
Shuffle mode not working on chromecast integration with Deezer

HelloI'd like to ask, why the shuffle button disappears when I play music by Chromecast. Overall, Chromecast music playback works very poorly. Disconnections are common.When I play on headphones or Bluetooth it’s fine.Thanks  

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MrHaroldA
Tiny Dancer
M
Tiny Dancer
Mathieu SantostefanoTiny Dancer
posted in Other devices
Deezer macOS app is still register as "open at login" even if it is disabled in settings

Every time I open Deezer app on my MacBook, it registers itself as app “open at login”, despite I disabled it in Deezer app settings. It’s very annoying.

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M
Tiny Dancer
Taticmbrasil
Runaway Baby
TaticmbrasilRunaway Baby
asked in iOS
siri cannot open Deezer

Hello there I use to ask Siri to play “flow on Deezer” but recently there’s an error. She says “I need to stay in Deezer” why?? I cannot command it? Did something change on Deezer? all the settings are the same on Siri or my iPhone.  thanks in advance 

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G
Tiny Dancer
Z
Runaway Baby
zsombimeRunaway Baby
asked in Other devices
uploaded mp3s are missing on tv

Hi!I ran into that problem, that I can't play my uploaded mp3s on my Android TV. However I placed them into playlists, they don't appear. Is there any solution for that?

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S
Runaway Baby
A
Runaway Baby
Ari BedatRunaway Baby
posted in Android
When are you going to fix your downloads?

Seriously, this is ridiculous. How can I go from having 1500+ songs downloaded to waking up one day and NONE of them stream in offline mode. This has been the same garbage since I started using this in 2020. It's been 5 years and you guys haven't done much but remove features and break the ones you kept. HOW? I find it insane that even with my low expectations and standards for any streaming app, all of you fail to do the most basic thing. Wtf are you doing with our money? Certainly not using it to improve anything.

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Roger Flores
Runaway Baby
Beatriz Maturana
Runaway Baby
Beatriz MaturanaRunaway Baby
asked in Other devices
My google nest is not playing Deeze

Hi,I am in Australia and I have just bought Google Nest and set Deezer as my music provider. However, although Nest attempts to play Deeeze, it come back saying that “sorry, something went wrong. When you are ready gives it another try”.My Deezer account and Google Nest are the same (a gmail account). I have also added my nest device to my Google Home. I think I have tried almost all options that I found, but without results.Would someone know how to fix this problem? Any tip will be most welcome. 

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Beatriz Maturana
Runaway Baby
V
Runaway Baby
Vladi TóthRunaway Baby
posted in Other devices
Samsung TV "Problem detected with this stream, please try again later"

I recently bought a Samsung TV and installed the Deezer App. Today, suddenly, it stopped working completely.Every song I want to play is followed by the “Problem detected with this stream; please try again later” prompt. Nothing helped: restarting the TV, disconnecting the internet, logging out of the App, reinstalling the App, neither the combination.I am quite disappointed. I pay for music, not for skipping the random error prompts.  Any suggestions how to make the music play?

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F
Runaway Baby
R
Runaway Baby
RautakuulaRunaway Baby
posted in Android
Serious contact difficulties at least two buttons in the player

in the music player it is really hard to get to the previous page using the arrow in the top left corner. The same difficulty is also found in the three dots on the right.Really hard to get a song added to the playlist!The old look is flawless and user-friendly The mentioned buttons are marked inside the red squares in the image. 

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Nina Nebo
Deezer Legend
P
Runaway Baby
Paul4827362
asked in Android
How to delete individual songs from dowloads

My case is the following:I added a song to a downloaded playlist, automatically downloading that new song. After a while, once the song is already downloaded, I want to delete it from my downloaded songs. I delete it from my playlist, however the song continues being in my downloaded songs, even out of the playlist, and I want to delete it completely. In my "downloaded music" section, it only shows my downloaded playlists and not individual songs (out of playlists).How can I delete the individual songs completely?I don't know if this is a recurring thing with everyone or just me, but it bothers me a lot. Thank you.

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P
Runaway Baby
V
Tiny Dancer
VixenFawTiny Dancer
posted in Android
skip initial 15 artist pick

Literally trying to start using this app and am getting ready to give a single star and uninstall before i get to listen to a single song, as i am being forced to select 15 artists i like, when i want to find new stuff and don't know the artists of the songs i like. This is worse than a bug, and saying its a feature is a poor excuse

183
GropplerZorn
Deezer Legend
S
Runaway Baby
SalznpfefferRunaway Baby
posted in Android
Why is my app constantly freezing and not playing any songs

Redmi phone. Premium account.Have logged in and out.Tried to uninstall and reinstall but can't.Nothing in my cache - it's cleared.   Cannot play any songs and download for offline use. Always have a "loading" signal going but doesn't actually end until I leave the app. Been like this for 3 days. Can't play, move things around, or download. The app seems more prone to glitches than other music providers. Please assist.  Update:Managed to uninstall and reinstall. Songs can be played now but I can't download any playlists at all now. Argh!!! Final update: it's working again! Phweef!

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S
Runaway Baby
A
Tiny Dancer
aurcbyTiny Dancer
asked in Other devices
Is it normal for Deezer to create a folder named deezer-desktop-updater in AppData/Roaming? (windows 11)

So when i installed Deezer i saw that it created a folder named deezer-desktop-updater and it contained installer.exe with an deezer icon around 77 mb’s, so im wondering is it normal?

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Jaime.Deezer
Community Manager
W
Runaway Baby
woustoRunaway Baby
asked in iOS
Search bar broken?

For some time now the search bar only works one time. When used, the search bar gets stuck at the top of the screen and can’t be used anymore. To use it again Deezer has to be shut down and restarted. When will this be fixed? We update Deezer as often as possible but without results.Right now I am concidering to leave Deezer and switch to Spotify due to this anoying error.

181
Jaime.Deezer
Community Manager
D
Tiny Dancer
DcalahorroTiny Dancer
asked in Android
Three dots unusable with Samsung UI 7

The new UI on Samsung features a drop down gesture menu right where you put the three dots, so I can't touch them anymore, making extremely difficult to access album info, add to a Playlist. Deezer, you screwed this up. Fix it and fix it soon. It was perfect right where it was, I'm not paying for this.

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awesomemac
Deezer Legend
D
Runaway Baby
DL92Runaway Baby
asked in Other devices
Using Alexa/Echo Device with Deezer

Hi,  Does anyone have a working way to actually choose and play music on an Echo device through deezer?I purchased Amazon's Echo Studio and setup the Deezer skill in Alexa. It is an absolute heap of garbage. I cannot choose songs on the Alexa app and am limited to voice commands or previously played content (through Alexa) where Alexa straight up ignores what I asked and plays something else. Why does Spotify have actual integration into this service while Deezer has basically nothing.I tried creating a Playlist in deezer, and that doesn't work with Alexa.I tried using Bluetooth to play through the Deezer app and the sound is very quiet, quality is poor.I tried using Deezer Connect and it doesn't find the Echo Studio. I dont know whether to return the Echo, cancel Deezer or both. Just a terrible experience all around. Extremely disappointed. I was planning on listening to music today, not yelling at Alexa.Edit: AND Deezer got rid of their Fire TV app. Just perfect. Great work guys.

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Z
Tiny Dancer
M
Runaway Baby
MP86Runaway Baby
posted in Other devices
Chromecast support in Windows 11

I’m still evaluating options and Tidal’s desktop app can connect to my Chromecast but not Deezer.This is a major drawback since Deezer doesn’t have an app for Fire Stick.How am I supposed to cast from my computer to my TV?I don’t use Chrome and I don’t plan to do it. Again, Tidal can cast directly even without Chrome browser.

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GropplerZorn
Deezer Legend
S
Runaway Baby
SeveratorRunaway Baby
posted in iOS
error MS1002

Can’t play tracks. No matter what device. What’s causing this?  Already tried updating changing passwords etc. 

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GropplerZorn
Deezer Legend
S
Runaway Baby
schlotzyRunaway Baby
asked in Other devices
Mac Deezer Desktop update not compatible with 10.15 Catalina

Mac Deezer Desktop update not compatible with 10.15 Catalina. It updates automatically but won’t work unless 11.

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S
Runaway Baby
A
Runaway Baby
Arnaud SchaefleRunaway Baby
asked in Android
pubs qui bloquent tout

Bonjour.L'application Deezer buguee sur des pubs très fréquemment. Deezer ne parvient pas à diffuser le son de ces pubs. Cela se produit aussi bien sur une connexion wifi que sur données mobiles. Bien sûr j'ai déjà tenté de vider le cache, mais sans succès. Quand cela se produit sur une connexion Android auto, la seule solution est de couper le moteur et de redémarrer le portable. J'ai déjà posé la question voici quelques mois mais je n'ai pas eu de réponse de votre support. Une solution autre que de désinstaller définitivement l'application?

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A
Runaway Baby
M
Runaway Baby
Mike229Runaway Baby
asked in Android
Android Automotive Deezer

Hi AllWhen the Android Automotive Deezer first came along it had a HiFi option in setting, but this was removed about 12months ago. Why? And is there any plans for it to return?

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GropplerZorn
Deezer Legend
T
Runaway Baby
tom.duffy.52Runaway Baby
asked in iOS
Queue wont work

when i add a song to queue, after my current song comes on my song in queue does not come on instead my playlist just carries on playing?

291
GropplerZorn
Deezer Legend
E
Tiny Dancer
enzo.de.jongTiny Dancer
asked in Android
podcast: FD dagkoers

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Nina Nebo
Deezer Legend
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