Troubleshooting

Hi, I've recently encountered a problem where the ads will start playing over music, rather than playing in between songs like normal i'm on chrome and i've tried clearing browsing history and data, but to no avail any help would be greatly appreciated

John1995 Groupie

Ads playing over music on Windows/Linux/Mac - web and desktop app

Question

Other Devices

1 372 27

4 days ago

My deezer keeps freezing when i play certain albums i can't even listen to certain songs it's really annoying

juzdamian

android

Android

1 4 0

Most of my songs on my playlist especially my Naija playlist are always loading up forever these days. Its really annoying and making me consider closing my deezer account. Been with deezer for a long time now, this issue is a new development and frustrates me especially when i'm working out in the...

4 days ago

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Daniel Williams New member

lots of songs on my playlist keep loading for a long time and never plays

Answered

Android

1 35 4

F

4 days ago

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Barbara Magalhães One hit wonder

"An error has occurred please try again later" - HELP

Answered

This error has been constantly occurring when using Deeze, when I'm listening to my playlist (online and offline), radio or podcast. In the web app, or on the android system of the phone. The error happens over and over in the same music track. Please check what may be happening. Need help.

Other Devices

0 50 7

B

5 days ago

R

roobrother One hit wonder

Parrot smart head unit 'no network' issue

Answered

Hi all I have been using Deezer to stream my music through my parrot smart Deezer app. A couple off weeks ago I noticed some songs didn't stream as they once did...the same songs were available through my phone ( Samsung s8) No big deal.. Then on the weekend I now cannot access any of my music/pod...

Other Devices

0 491 31

Dear Deezer community, Since recently I have problems with playback of tracks. Sound is distorted, scrambled and interrupted. This started to happen when I'm using mobile network. Distorted songs are also part of Smart cache so I have problem with sound when replaying. This problem is bothering me...

5 days ago

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tvidec New member

Sound distorted and scrambled

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iOS

0 35 2

T

5 days ago

Hi, as you know there have been issues with the Deezer Chromecast integration for a while now and we have not seen any improvement on the situation, yet. Quite contrary, it seems to have gotten even worse. I have therefore collected all the issues I'm seeing so far with as much detail as I can....

Alex Panda Chart topper

Chromecast Issue Collection

Question

Other Devices

18 3862 51

P

6 days ago

2

20Deco New member

Anyway listen deezer via bluetooth independent the phone audio?

Answered

Hi, just want to know if there is anyway i can listen music bluetooth independent from the phone audio. Example if I can listen/send a Whatsapp voicenote without stopping Deezer? Nor listen the voicenote in the bluetooth device? Thanks.

Other Devices

0 19 1

6 days ago

I have a couple of Onkyo devices with built-in Chromecast functionality. However, this is not working with Deezer. When I try to play on the Onkyo via Chromecast, Deezer states "loading" and never finishes, or only plays very short sequences (few seconds) of audio before loading again. Bug appears f...

jaywalker New member

Chromecast not working for Onkyo devices

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Other Devices

0 4547 13

6 days ago

P

Palincak Groupie

Error message: your account is currently listening on another device

Answered

password changed, devices removed, and always voice error, please help me

Android

1 40 4

6 days ago

I have 1943 songs in favorites, but the app displays only the oldest 1600 tracks. I deleted cache and data: it didn't help.

Supert One hit wonder

App doesn't display all favorites

Answered

Android

1 68 6

6 days ago

Until today I was able to use my voice in the car with AA to play music . For example: Ok Google Play led Zeppelin music. Answer would be: ok playing led Zeppelin on Deezer. Today this has stopped. The answer now is: "I looked for LZ but couldn't find any in Deezer but you could try another music ap...

Spirit84 New member

Android Auto voice commands not working

Answered

Android

1 651 17

6 days ago

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orfeo One hit wonder

Streaming to Wifi enabled stereo, from desktop possible?

Answered

Hi, I've just bought a new mini hifi system which, as well as having a CD player, is wifi enabled (including AirPlay) and I've successfully put it onto my wifi network. I tried using the Deezer app on my iPhone to send music to the hifi and succeeded immediately. It was very simple to choose the hi...

Other Devices

0 47 3

6 days ago

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paols

Songs don't play

Question

It's been a few days now that none of the songs would play even though i tap the play button several times. Even flow won't function properly. Please solve this problem.

Other Devices

0 117 9

6 days ago

Not sure if it's just me, but whilst the total number shown in the 'my music' section alongside 'albums' is correct (i.e. shows same as desktop app), when I click to see the albums in here, they're not in syncwith what I have saved in the desktop or web app (and seemingly quite random, i.e. not miss...

summerteeth Emerging artist

Android mobile app album favorites not in sync with desktop

Answered

Android

1 148 30

6 days ago

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gtsquires Groupie

Ios Connection issue - "You're not online"

Question

On my iPhone 6s, about half the time when I do a search I get the error message "You're not online. We are unable to display all the results". Unfortunately it displays NO results, and I am online, either with WIFI or via the LTE network. I have cycled power, turned WIFI on and off and nothing work...

iOS

1 1163 38

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7 days ago

K

Kimber Groupie

Change profile pic on iphone

Answered

I can change my profile pic on my laptop but I can’t change my profile picture on my iPhone how do I do it

iOS

0 466 4

7 days ago

Trying to play music on my android app, wont load and wont play. Tried un and reinstalling the app. Did not fix it. Deezer sort it before I cancel my subscription. Thanks

adz102

music loading but not playing

Answered

Android

1 27 1

7 days ago

When equalizer is activated there is just noise, IOS13 beta 4

Jorgez One hit wonder

Equalizer not working on iOS 13 beta

Question

iOS

3 365 19

7 days ago

I had to reinstall windows, and lost my install .exe, tried using the win10 version but it freezes randomly when using media keys, blocking me from alt tabbing at all. Before there were no issues, I just wanna use the app normally again

jazz_massive New member

Is there a way to download the desktop app outside of the windows store?

Answered

Other Devices

0 3260 17

7 days ago

alfwir Groupie

Deezer and Chromecast Audio problems

Question

I'm out.

Other Devices

6 5151 48

7 days ago

Hi, could anyone let me know why after downloading a couple of albums on to my kindle fire only 1 or 2 songs will play even though the others are not greyed out? I have a deezer account and have been able to download other music but some of them will not play ,my favourites will only play some track...

art54 Groupie

missing downloaded songs on Kindle Fire

Question

Other Devices

0 14 1

7 days ago

F

Felipe.Campos New member

Google now integration

Discussion on going

Would be nice if I can configure Deezer as my default Google service app to music. So, I could say "ok Google, let's play some music", and use it on Google assistant routine.

Other Devices

7 264 5

7 days ago