Daily mixes playback issue

SAME PROBLEM! been on and off doing this for a couple weeks and im sick of it.   About time to cancel Deezer. 

Hi ​@chris.selke ​@Mr. Jahrami could you please share a video with the problem that you mentioned in order to investigate? because I have not been able to reproduce it on my side on iOS.
Thanks for you help 

I click the daily Featuring Amy Stroup and the playlist that appears is not it. 
also sometimes no matter what song in a playlist is clicked on the same song plays and that song isn't even on the playlist. 
 

Nothing helps, deleting app, casche, resetting WiFi and network, restarting phone, I have tried any and everything and it's making the app not enjoyable.  It usually works for maybe 2 days then it's back to being wrong daily lists issues for 3-4 days.

https://drive.google.com/file/d/1Fh9dofL2CNaMlllMj9N7ZhoQimDHEZ_E/view?usp=drivesdk

That’s the same issue I’m facing. It has been ongoing for almost 5 months without a fix.

Still no fix for these daily mixes. The issue remains the same.

​@Jaime.Deezer I am a new subscriber and am already seeing the same issue ​@Mr. Jahrami is seeing. No matter what track I pick in the playlist, the app just plays a completely different song. And it’s always the same song. So these playlists are currently unusable for me. Restarting or reinstalling the app does not help.

Here is a video showing what happens (the link expires 7 Nov 2025): https://share.icloud.com/photos/0c8YRBrWznKafTCOw-ZJHu0vQ

So at this point you have three different people reporting the same issue. Even if you can’t replicate it on your end, clearly there is an issue making playlists unusable, which I would consider a critical bug with high priority. Happy to send you whatever other info you’d like to help debug it.

App version: 10.48.0 (10.48.0.3)

iOS 26.0.1 (iPhone 16 Pro Max)

Hello there ​@FlowerCrownedSylveon 

I’m also on deezer version 10.48.0 (10.48.0.3) and iOS 26.0.1 and I don’t have this issue (and never have).

You didn’t say what troubleshooting steps you’ve taken. If you’ve been through a comprehensive list with no success, perhaps a reinstall of the deezer app is in order.

I guess I disagree that three users having a problem (among the 9.2 million subscribers) equals causation involving a critical bug, but we are happy to try to help.

You can also contact Deezer Support, the link is here → https://support.deezer.com/hc/en-gb

Best of luck and enjoy your music.

Hi ​@GropplerZorn.

No correlation equaling causation here. At the same time I am speaking as a long time iOS app developer as well. The longer an issue goes unaddressed with “shrug, works for me” in response, and in the face of more raising their hands (to say nothing of the people who do not speak up), yes the higher severity/priority I *do* give it.

But yes, at this point it will likely be a far more productive conversation for me to contact support directly. Thanks for the link.

Are you a paid or free user ​@FlowerCrownedSylveon?
If you are on Deezer Free then you won’t be able to select a song from a playlist. You’ll need premium for that.
 

​@Mr. Jahrami could you send a couple of screenshots or a video of the queue when you click on a daily mix and the songs that actually play when you press play?
Thanks
 

Sending the screenshots in sequence. 

The queue and the “Now Playing” list don’t match. The song playing is different from what’s shown in the list, even though shuffle is off.

I'm trying to understand what's causing this issue. I use Deezer myself on both Android and iOS, and I've never experienced this before.

I'm currently using Deezer version 10.48.0 (10.48.0.3), and my Daily playlists play in the correct order without shuffle.

since we haven’t heard back from ​@FlowerCrownedSylveon , I am guessing they are a Free user, which means that out of the 9+ million users, we have had two reports of this “issue.” Even if we entertain the possibility of unreported cases, these are statistical outliers.

As we have all seen, issues of substance cause a flood of reports on this forum. I suspect something on the users’ end for these two anomalies.

I’m on deezer premium 

I was referring to ​@FlowerCrownedSylveon when I wrote “since we haven’t heard back from ​@FlowerCrownedSylveon , I am guessing they are a Free user, “

Thanks for your help ​@Mr. Jahrami I have passed the feedback and reported it to our devs to investigate.

Yes, I had this issue, where the Daily Playlist cover and the playlist content were different.  I raised a support ticket for this issue.

Any updates please? 

I’m honestly getting tired of hearing the same copy paste responses like clear cache, delete data, uninstall, reinstall, none of that fixes anything. I’ve done it all and the issue is still there. It’s frustrating that a 17 year old music platform like Deezer can’t seem to notice bugs that are clearly showing on the homepage. I’ve seen other users mention the same problems so it’s definitely not just me. Support needs to stop treating this like an isolated issue and actually escalate it to someone who can fix it. I’m paying for this service and the least I expect is a working app and real attention to reported bugs.

​@Mr. Jahrami it is definitely not a cache problem (or similar) and as I mentioned previously, I have already reported it and our devs are aware and working on a fix. However, I don’t have an update or any ETA for the permanent Fix.
I’ve asked again though and I’ll keep you posted.
Thanks 
 

I signed up for premium yesterday and am experiencing the same issue. I’m on iPhone 13 Pro, on the latest iOS (26.0.1). Pls help. 

​@davethefave please see the response from the Community Manager directly above your post

Yes, i have the same isue. Only in iphone. (latest IOs and latest update from Deezer) on my laptop Windows 11 works fine