Skip to main content
Answered

songs stop playing at random

  • February 27, 2025
  • 3 replies
  • 62 views
A
Runaway Baby

I am a returning Deezer user who previously used the app quite a bit during 2024 with very few issues. It might randomly load or buffer but otherwise, especially with stable Wi-fi, it all worked well. 

 

After returning today I have tried to use the app to play music throughout the day on my phone (android) and it keeps stopping and either saying error loading playback failed, or just closing the app.

 

I have tried the mentioned steps of restarting my phone, the app and clearing the data to try to fix the issue but still, it keeps stopping. It really is disappointing as I was looking forward to trying Deezer again as I like the UI and flow feature a lot. Please any help would be greatly appreciated.

 

 

Best answer by awesomemac

That certainly sounds annoying. I'll start with the standard cliché questions:

-Which Android version are you using?
-Do you have the most recent Deezer version?
-Do you use Deezer when you're on WiFi or do you use 4G or 5G?
-Do you have other Android devices at home that you could try it on?
-You can increase your cache, have you tried this?

I've been using Android 13 with 5G for a long time and I've never had buffering problems with Deezer. And that's on a budget phone.

I hope we can find out what's causing this.

View original
BigFKahuna
M
2 people like this
  • BigFKahuna
    BigFKahuna
  • M
    Malom
Did this topic help you find an answer to your question?

3 replies

awesomemac
Deezer Legend
Forum|alt.badge.img+5
  • awesomemacDeezer Legend
  • Deezer Legend
  • 1518 replies
  • Answer
  • February 27, 2025

That certainly sounds annoying. I'll start with the standard cliché questions:

-Which Android version are you using?
-Do you have the most recent Deezer version?
-Do you use Deezer when you're on WiFi or do you use 4G or 5G?
-Do you have other Android devices at home that you could try it on?
-You can increase your cache, have you tried this?

I've been using Android 13 with 5G for a long time and I've never had buffering problems with Deezer. And that's on a budget phone.

I hope we can find out what's causing this.

A
Runaway Baby
  • Alex Peace
  • Author
  • Runaway Baby
  • 1 reply
  • February 27, 2025
awesomemac wrote:

That certainly sounds annoying. I'll start with the standard cliché questions:

-Which Android version are you using?
-Do you have the most recent Deezer version?
-Do you use Deezer when you're on WiFi or do you use 4G or 5G?
-Do you have other Android devices at home that you could try it on?
-You can increase your cache, have you tried this?

I've been using Android 13 with 5G for a long time and I've never had buffering problems with Deezer. And that's on a budget phone.

I hope we can find out what's causing this.

Hi there!

 

I am on android 14, with the app updated to the current latest version. I have tried both WiFi and 5g, however both are having the same issues which I find perplexing.

 

I do have an older phone, which I will try seeing if that might work differently, as my current phone is new (s24 ultra). It would be strange though if it is a phone issue but it could be. 

 

How would you go about increasing cache? And what would this do?

 

I don't know if it might be a phone thing in that it is something to do with Samsung software, but it might be something I'd need to check. I have used Spotify and Qobuz with zero issues in terms of streaming issues, which is why I am finding myself a bit stuck. Thank you in any case!

Jaime.Deezer
Community Manager
Forum|alt.badge.img+7
  • Jaime.Deezer
  • Community Manager
  • 5191 replies
  • March 16, 2025

Hi ​@Alex Peace please check the following article in our support page with Deezer data and Smart Cache FAQ’s and let us know if that helps: https://support.deezer.com/hc/en-gb/articles/115003875089-Deezer-Data-And-Smart-Cache-FAQs
Thanks 

awesomemac
1 person likes this
  • awesomemac
    awesomemac

Reply


TERMS OF USE DEEZER COMMUNITY SITE