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Subscription and payments

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  • 1,080 Topics
  • 4,650 Replies
1079 Topics
O
Runaway Baby
ozziekRunaway Baby
asked in Subscription and payments
Unable to update my payment method - Argentina

Hey! So, my payment method (card) has expired, so I was trying to update it. I have tried around 4 debit/credit cards, none of them was accepted with the message saying “Your transaction has failed, please retry with another payment method”. I have contacted customer support which was absolutely unhelpful: her whole response was “It seems like your account was flagged, try another payment method” lol. After explaining that there isn’t any other payment method available for me, she never replied anymore… I am doing my best to stick up with Deezer and not move to other platform like Spotify, but this lack of any help really bumps me out tbh… For around 5 days I am without Deezer, and there is no help whatsoever on how to solve it. For 6 years I have been using Deezer the same payment method, I really don’t get what’s the issue now… 

331
Nina Nebo
Deezer Legend
G
Runaway Baby
gokiiiRunaway Baby
asked in Subscription and payments
yall messed up

it said you get 1 month for free as a new account but it took me money

161
GropplerZorn
Deezer Legend
K
Runaway Baby
krystian12Runaway Baby
asked in Subscription and payments
if i cancel my subscription can I use deezer until next billing?

Question as stated in the title. In my region deezer free is unavailable so I wouldn't be able to transfer my playlists to another streaming service.

361
Nina Nebo
Deezer Legend
B
Runaway Baby
braileyembroiderysolutionRunaway Baby
posted in Subscription and payments
trying to take my money out my account

Yes I am a new customer and I wanted to see if deezer was it better than Spotify so i decided to try the promotion they got where it say try it and then your next payment will be 14.99 I was advised by other Spotify customers that deezer would try to take my money if i tried to sign up but i wanted to give deezer a chance and soon as i tried to sign up for the 1 month for free deezer tried to take 16.19 out my account my email is  (removed for security purposes) is it just a ripoff or deezer not aware of this issue happening I travel a lot and I’m a blogger and I just wanted to see which music platform was better I can honestly say that with Spotify when they say a free month than you get billed I know that is true and the price is cheaper but i can’t even Judge or speak on deezer because as a first time listener instead of honoring the 1 month free and then charging they already tried to take money without me even having the chance to listen is this really the way deezer work with all

565
Leonídia.Deezer
Alien SuperStar
B
Runaway Baby
braileyembroiderysolutionRunaway Baby
posted in Subscription and payments
i cant acces premium

It still want let me and I have tried everything even try to pay because it want let me get the free trial I have been been back and forth with Deezer for almost two weeks and I have contacted Deezer on multiple occasions 

91
Nina Nebo
Deezer Legend
S
Runaway Baby
SakiiRunaway Baby
posted in Subscription and payments
zdravo, mogu li znati zasto mi je odjavljen nalog?

Zdravo, koristila sam Deezer godinu dana i placala redovno, skidali su mi sa kartice. Zasto mi ne nalog odjavljen? I kaki mogu vratiti svoj nalog j nastaviti da ga placam i koristim?

422
Leonídia.Deezer
Alien SuperStar
M
Runaway Baby
Monique.ViljoenRunaway Baby
asked in Subscription and payments
Subscription changed

I changed my subscription from Premium to Duo on the same day. Both amounts were debited from my account. That does not seem correct.

131
Nina Nebo
Deezer Legend
T
Runaway Baby
tomrossi337Runaway Baby
asked in Subscription and payments
remboursement

Bonjour, j’ai été connecté sur un e-mail et donc été débité sur mon compte de 15euro alors que je ne voulais pas cette adresse mail et je voulais tout d’abord bénéficier des 3 mois gratuit je demande alors un remboursement si cela est possible car je ne veux pas bénéficier de ce mois payant avant d’avoir essayer pendant 3mois.

161
Nina Nebo
Deezer Legend
J
Runaway Baby
Julie2502Runaway Baby
asked in Subscription and payments
Abonnement etudiant

J’avais l’abonnement étudiant pendant 1 an et depuis 11/24 je dois payer l’abonnement premium alors que je suis toujours étudiante ! Je n’ai plus accès aux tarifs étudiant et je ne comprends pas pourquoi. Je suis en règle sur Unidays. Pouvez vous m’aider svp 

301
Nina Nebo
Deezer Legend
A
Runaway Baby
Alina BelikRunaway Baby
asked in Subscription and payments
subscription

Good afternoon , I would like to cancel the subscription and refund the money for it. I accidentally paid

161
Nina Nebo
Deezer Legend
Ö
Runaway Baby
Özgür GöçerRunaway Baby
asked in Subscription and payments
yıllık ödeme yapamıyorum

Deezer yıllık premium üye olamıyorum. Uygulama yıllık ödeme almıyor. Bunu bilgisayardan denedin ödeme almıyor. Sebebi nedir? Neden premium yıllık abone olamıyorum?Kart bilgilerim tamamen doğru. 

383
Nina Nebo
Deezer Legend
C
Runaway Baby
Charley JonesRunaway Baby
asked in Subscription and payments
paid and still having adds

I have paid my subscription yet I’m still being asked to make a payment and have to listen to adds. Either cancel my subscription or make it work properly please

315
awesomemac
Deezer Legend
B
Runaway Baby
braileyembroiderysolutionRunaway Baby
posted in Subscription and payments
taking my money

My email is embroiderysolution@outlook.com it tried to take my money dozens of times I am a new customer and i have contacted Deezer over and over again first it tells me the first time it is a free trial then ask for my card then try to bill it this is the only app that I don’t trust i tried to at least try it out but every time I do they try to rip me off this is the proof that it want give me my free trial if I don’t stop it when I try to get my free trial it tries to take 16.19 dollars every time I see why now the rest like Amazon and Spotify is better I can’t even get my free trial without it charging me 

326
Jaime.Deezer
Community Manager
I
Tiny Dancer
Ivana StevanovićTiny Dancer
asked in Subscription and payments
two accounts into one

Hello,I had a subscription for one account and then i got deezer premium free trought partners, but I acidentaly made a new account. How do I connect my free deezer with my old account and delete my new one?

241
Nina Nebo
Deezer Legend
L
Tiny Dancer
langstonhhTiny Dancer
asked in Subscription and payments
jodie

My account keeps saying upgrade and ive got to listeN to adds but I pay premium and I just keep getting the same message. I then restored it and it’s still saying listen with adds   

121
Nina Nebo
Deezer Legend
K
Runaway Baby
Kris KristensenRunaway Baby
asked in Subscription and payments
test period

Why am i not able to choose my account? During my supposed test period. It seems like my test period was cancelled?I would like to pay pr month instead of a year. Kind regards from Kris Kristensen Denmark  

91
Nina Nebo
Deezer Legend
L
Runaway Baby
LoveshoppingQueenRunaway Baby
asked in Subscription and payments
yearly subscription

Hello, I just signed up for one year duo plan and got 1 month free trial . But I notice the system shows I am on. The monthly plan instead of one year duo plan which currently has 25% off .  would you be able to assist and make sure I am on the yearly plan instead ? $174.99 Thank you 🙏 

161
Nina Nebo
Deezer Legend
P
Runaway Baby
philipp75Runaway Baby
asked in Subscription and payments
payment card expire

Hi,my payment card is about to expire tomorrow. I asked for a new one but it will come in a couple of days. Will my Deezer account still be open until I update my payment information?

151
Nina Nebo
Deezer Legend
I
Runaway Baby
Ienie76Runaway Baby
asked in Subscription and payments
changed subscription in app

I changed mij subscription from premium to duo and ahd to pay directly.What happens to my monthly direct debit payment?Does it change automaticly?

201
awesomemac
Deezer Legend
L
Tiny Dancer
lrt.hrlTiny Dancer
asked in Subscription and payments
Where's the premium monthly plan?

Hi there,I’m pretty sure I saw the monthly price for the premium plan here in Canada, but it seems to have disappeared for some reason. I can still see it listed under my subscription plan, though. Has it been removed? Is the monthly price for the premium plan still available? I’m a bit confused. Thank you for clarifying this for me!  

192
Leonídia.Deezer
Alien SuperStar
V
Runaway Baby
vedeau.ericRunaway Baby
asked in Subscription and payments
pourquoi je paye plus cher?

Bonjour, cela fait un peut plus d’un an que j’utilise deezer étudiant et depuis deux mois je viens de m’apercevoir que je paye 10,99€ au lieu de 5,99€, pouvez-vous me renseigner s’il vous plait? Bonne soirée,Claire

111
Nina Nebo
Deezer Legend
N
Runaway Baby
Nelson HartockRunaway Baby
asked in Subscription and payments
deezer prenium ne c’est pas activité sur mon compte apres mon payement

Bonjour, Apres le payement de mon abonnement Deezer prenium  (nelsonhartock@gmail.com) je me rends compte qu’il m’est encore demandé de souscrire à un abonnement sur l’application ( Vous trouverez en pj la facture prouvant le payement). Pourriez-Vous passer à la vérification du payement s’il vous plaît et remettre mon compte en prenium ? Dans l’attente de votre retour, cordialement 

212
Nina Nebo
Deezer Legend
M
Tiny Dancer
MartzaaTiny Dancer
asked in Subscription and payments
Deezer family

Muutin premium tilaukseni familyyn, lähetin lapsille kutsulinkit, joihin he kirjautuivat, mutta deezer sovellukseen he eivät pääse, ja linkin kautta tulee vaan virhe. Mikä neuvoksi? 

291
Nina Nebo
Deezer Legend
Y
Runaway Baby
Yumi999Runaway Baby
asked in Subscription and payments
Deezer withdrew money for a year subscription, but I didn’t order it

Why did Deezer withdrew money for a year subscription without my consent? I have been paying for a monthly subscription and now suddenly Deezer withdrew a year amount. How to get my money back and cancel it?  

222
S
Lover
T
Tiny Dancer
TonyWilcoxTiny Dancer
posted in Subscription and payments
Song Upload Optimization

Hey gang….I was sought out through WhatsApp to be hired uploading songs on seodeezer. Its been going well this week as part of the job is to clear out the account, then replenish the following day. As the days go on and the account builds, the optimization amount increases until you get to a douple album with multiple songs to upload. This exceeds your account and then requires more personal funds to bring the account up to a positive amount at which time one can resume uploading. Then it happens again and your account balance runs significantly negative and the system asks for a huge amount. Anyone run into this issue or no of anyone that has?

41
Leonídia.Deezer
Alien SuperStar
TERMS OF USE DEEZER COMMUNITY SITE