Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 626 Topics
  • 3,479 Replies

626 Topics

I
Runaway Baby
ivan.vychuzhaninRunaway Baby
posted in Subscription and payments

refund

Hi! I made two payments but I have't premium. Why? How can I make a refund?

7
Johnathan.Deezer
Community Manager
3 months ago
L
Tiny Dancer
LydzerTiny Dancer
posted in Subscription and payments

4 mois

Bonjour ma carte ne marche pas 4 mois de musique ne marche pas alors que toutes les conditions sont remplies 

2
L
Tiny Dancer
4 months ago
FIRAT AYDIN
Runaway Baby
FIRAT AYDINRunaway Baby
asked in Subscription and payments

premium subscriber

how can i to reach "how many premium subscriber deezer have to in turkey ?" anyone know ?

2
D
Tiny Dancer
3 months ago
M
Tiny Dancer
Marina_omTiny Dancer
asked in Subscription and payments

How can I delete my Deezer account?

How can I close my deezer account permanently?

435
A
3 months ago
Y
Runaway Baby
YuMRunaway Baby
asked in Subscription and payments

Subscription

Hello!Few days ago I've already payed for my Family account.But  I still see payment requiests from Deezer on my bank card every day.Why its happens?

2
Johnathan.Deezer
Community Manager
3 months ago
K
Runaway Baby
Karlom12Runaway Baby
asked in Subscription and payments

paymen

Hello i have a deezer premium and i paid whole year plan but i keep receiving monthly subscription bill and i checked deezer subscription plan and i only have a receipt for a whole year payment but i keep getting bills every month.I do not have any other account or subscriptions and i never had them so please help me

1
Johnathan.Deezer
Community Manager
3 months ago
C
Tiny Dancer
Carolina Marques FernandesTiny Dancer
asked in Subscription and payments

membership help

My husband is not able to be a member for my family plan because it says we are from different country! But all of us were born in Brazil and we are living in Germany at this moment, we live together! this message does not make sense!!!!!I need help Asap!!!!!

2
Johnathan.Deezer
Community Manager
3 months ago
S
Runaway Baby
SivuTRunaway Baby
posted in Subscription and payments

Payment date

I want to change payment date to 25 of each month

1
S
Tiny Dancer
3 months ago
J
Tiny Dancer
jankocroTiny Dancer
asked in Subscription and payments

Can't unsubscribe from deezer email!

When I click Unsubsribe on the footer of Deezer emails, I get error from picture which is very, very iritating. Please unsubscribe me manually or give instructions on how to do it!Thanks, Janko  

1
Johnathan.Deezer
Community Manager
3 months ago
O
Runaway Baby
Oscar VillarrealRunaway Baby
asked in Subscription and payments

can’t recover my premium

Hi - I was a deezer user a while ago and stopped it for a few months. I am trying to recover my account created in Mexico (I paid with my mexican CC) but the aystem brings my account to Europe and ask me to pay in euros. Can you help?

1
Johnathan.Deezer
Community Manager
3 months ago
B
Runaway Baby
BabeBabeRunaway Baby
asked in Subscription and payments

transfer music back from Amazon Music

Hello my name is sandra Chapman and I am trying to transfer my music from Amazon back to Deezer music and I can't login to my account even pay my plan or subscription how do I fixed this issue 

2
Johnathan.Deezer
Community Manager
3 months ago
M
Runaway Baby
Mr.AyvenRunaway Baby
asked in Subscription and payments

Price in Kazakhstan

Since the new year, the price for a family subscription has risen from $3.75 to $18, which is a 400% difference. For my country $18 is a lot. Why don't you have regional prices?

2
M
Runaway Baby
3 months ago
K
Runaway Baby
KholofeloRunaway Baby
asked in Subscription and payments

Deezer not available in South africa

I have had a premium Deezer account for the past 2 or more years. Recently from the 2 of February my account is inactive. I logged in with my email and it requires me to sign up for payment again. Is my account completely removed? 

2
Johnathan.Deezer
Community Manager
3 months ago
mthwsc
Runaway Baby
mthwscRunaway Baby
asked in Subscription and payments

Deezer Premium issues

Hello, I've been a Deezer user for 5 years and it's the first time I'm having toubles accessing to Deezer Premium after paying for the subscription. Is anyone else experiencing issues with this?

3
mthwsc
Runaway Baby
3 months ago
G
Runaway Baby
George1Runaway Baby
asked in Subscription and payments

set up new family

How do I leave the current family account and set up my own subscription?I have made my account independent but nothing is obvious as to what I do from there. 

5
G
Runaway Baby
3 months ago
A
Tiny Dancer
Amira SirajTiny Dancer
asked in Subscription and payments

payement

.

1
Johnathan.Deezer
Community Manager
3 months ago
K
Runaway Baby
kauaalvesRunaway Baby
asked in Subscription and payments

DESVINCULAR O MERCADO LIVRE DA CONTA DEEZER

eu usei o teste grátis do mercado livre nessa conta deezer mas agora queria vincular o meu mercado livre em outra conta deezer, mas não consigo mesmo cancelando o plano e ativando novamente. pra explicar melhor: minha conta deezer (yannn3) foi vinculada ao meu mercado livre pelo nível 6, mas agora eu queria desvincular essa conta (yannn3) do mercado livre e vincular a que eu uso normalmente (kauaaaalves). esse serviço não é feito pelo mercado livre, segundo eles Código de serviço4102603096301

1
Johnathan.Deezer
Community Manager
3 months ago
E
Runaway Baby
Emeka.EzechukwuRunaway Baby
asked in Subscription and payments

premium fee increased from NGN900 ($2) to $10.99

Hello Deezer team.I am a user from Nigeria. Last month my premium subscription fee was NGN900 (about $2) and this month I get a charge of $10.99 although it failed. I never got any notification of a price increase or a change of he applicable currency for my payments. I can not afford the $10.99 monthly subscription so might be forced to cancel my subscription if $10.99 monthly is the new fee.Please I need clarifications on this matter as soon as possible.Thank you. Kind regards.

2
Johnathan.Deezer
Community Manager
3 months ago
O
Runaway Baby
OrnaaRunaway Baby
asked in Subscription and payments

abonnement

Bonjour,J ai souscris à un abonnement gratuit il y a 4 mois, il y a quelques jours j'ai voulu me désabonner pour cumuler un autre essaie gratuit de la Fnac mais impossible de me désabonner. Le 1 et février je vois sur mon compte bancaire un prélèvement de 17e99!Je suis très mécontente !!!! Impossible de joindre quelqu'un j'ai fais un mail sur deezer et on me répond en anglais sans réponse à mon problème.Que faire?Merci

1
Johnathan.Deezer
Community Manager
4 months ago
O
Tiny Dancer
odzodzTiny Dancer
asked in Subscription and payments

Change of price for Latvia

did any Latvian user have a spike in pricing unannounced to 10,99 a month in January? Or is it just me? Did you get any notice? Or did they just change the price all alone and charged my credit card because they felt like it?

1
Johnathan.Deezer
Community Manager
4 months ago
I
Runaway Baby
Iain.MorrisonRunaway Baby
asked in Subscription and payments

different subscription rates

I am in Abu Dhabi and was offered to resubscribe to Deezer with an offer of AED 32 / month for the family package. When I continued to process at this rate, the price jumped to £17.99 / month ... this is an equivalent to nearly AED 80 / month.Why is this ?If you offer a price - you must follow through with it.Not going to subscribe until I get resolution of the pricing. Pricing is a big aspect of my streaming platform choice and with Spotify offering 3 months free ... I am interested to see how Deezer respond to this post.

2
I
Runaway Baby
4 months ago
L
Runaway Baby
Lehanri Van VuurenRunaway Baby
asked in Subscription and payments

Subscription fees

Hi DeezerI have a query, I have been on deezer on the family plan since who knows when... I paid $7.49 till end Nov, since Dec the fees escalated to $17.99, I added two more family members. Is it because of that? Or did the subscription fees increase to more than double? Regards! 

3
dee_dirk
Deezer Legend
4 months ago
A
Tiny Dancer
Alex1_998Tiny Dancer
asked in Subscription and payments

DELETE MY DEEZER ACCOUNT NOW

Hi, I want to delete immediatley my account 

17
A
Tiny Dancer
4 months ago
I
Tiny Dancer
Ivan MarkevychTiny Dancer
asked in Subscription and payments

Subscribtion

Hello, dears.I don't see anywhere option where I can change payment method.Now Deezer is trying to use method which is not valid anymore, but don't give me an option to change it.Can you please help?

1
Yula
Community Manager
4 months ago
M
Runaway Baby
monaminaRunaway Baby
asked in Subscription and payments

why is Deezer going to be deleted from Fitbit as from March 2023?

Just got an email from Fitbit announcing that Deezer will be deleted from Fitbit as from March 2023. Why?? I purposely bought premium account with Deezer because of that. Can we at least have an explanation given that I'm still paying premium with the increased fee ending up like this :(  

7
F
Tiny Dancer
4 months ago
TERMS OF USE DEEZER COMMUNITY SITE