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G
Runaway Baby
geenzoRunaway Baby
asked in Features & Feedback
How do I disable auto-play of unwanted suggested music?

This is making me crazy and it is an absolute deal breaker.  Without a solution to stop playing unwanted music after my selected track the service is just annoying.  Why should I listen to something I don’t want (even if I paid)?  Why someone/something has to choose my music instead of me? I wrote to the support but I was dismissed with something like:  “sit and wait, maybe in the future someone will decide to implement such feature”.  That’s very, very far from acceptable  

166327
M
Tiny Dancer
30 days ago
D
Runaway Baby
drevierRunaway Baby
asked in Android
Issue: Explicit content showing up when I play kid's music

I've had explicit content show up in the middle of playlists. I don't know what's wrong with the algorithm but this is unacceptable. This isn't just one off. It happens repeatedly as seen here with "18 with a Bullet", "Praise night blues interlude" and "Street Life". How do I make this stop? 

245
Leonídia.Deezer
Community Manager
30 days ago
O
Runaway Baby
Octavian.MateiRunaway Baby
asked in Features & Feedback
shuffle isn't RANDOM... it always repeats a pattern of songs

random isn't patterns !!! pls fix !!!!!!

180241
J
Lover
30 days ago
S
Runaway Baby
shakesmcfaddenRunaway Baby
asked in Features & Feedback
Repetitive "Shuffle my music" // keeps playing the same songs

I used to use FLOW all the time, but it played the same music over and over, sometimes one song would play twice in 15 minutes. When I recently discovered "Shuffle My Music" I was happy because I could see what was going to be played and it wouldn't repeat anything (at least not for the 50 songs of the playlist). However, "Shuffle My Music" still suffers from issues FLOW had, namely only playing one or two specific songs from favourite artists and playing the same songs every time. If I pressed "Shuffle My Music" multiple times you can be sure that 80% of the songs in any playlist would be in every other playlist. So, my question: how do I fix My Music? How do I get FLOW or "Shuffle My Music" to have variety? How do I get more than [b][i]one[/i][/b] song from an artist (no matter how many albums and songs they may have) to play?

9129157
J
Lover
30 days ago
K
Runaway Baby
krystian12Runaway Baby
asked in Subscription and payments
if i cancel my subscription can I use deezer until next billing?

Question as stated in the title. In my region deezer free is unavailable so I wouldn't be able to transfer my playlists to another streaming service.

161
Nina Nebo
Deezer Legend
1 month ago
I
Tiny Dancer
Inspektor MarekTiny Dancer
asked in Other devices
Deezer stops playing on Google Home Nest and Nest mini

Hey folks,first i love the music selection in Deezer and how the algorythm plays my kind of music - well done better then any other app and! full songs not this 2,20m short songs like on ...you know who i mean.But beside all the pros i have this really annoying issue that Deezer stops randomly on my Nest devices. I tryied everything but it wont work. Its on both devices and now im at this point where i stop to listening music cause of this issue.It happens all the time.Is there any bugfix on the table from the devs? Please!my connection is around 50mb/s and there is no issue with it.

141
Leonídia.Deezer
Community Manager
1 month ago
B
Runaway Baby
brufftyRunaway Baby
asked in Features & Feedback
play one song only

How can I play just one song? I search for an artist or album etc. but I don’t want to play the whole album or all the songs that appear under the artists top tracks. I just want to play one song. This is such a basic function so I know it must be available. I’m using the deezer app on iPhonesometimes selecting play with lyrics seems to just play the one song. But this option isn’t always available. Songs with no lyrics for example

233
B
Runaway Baby
1 month ago
P
Runaway Baby
Pepe BoteroRunaway Baby
asked in Other devices
Different artists with same name, need separating

My artist page ‘VRI’ It’s mixed up with another artist with the same name. Here’s the unique release of VRI: https://www.deezer.com/es/album/649397351  As you see it’s mixed up with another artist that has different albums. Could you create an artist page with that unique release i sent? Please, notice that the artist name it’s ‘VRI’ (fully written with capital letters). Thank you very much for your time!

81
Nina Nebo
Deezer Legend
1 month ago
T
Lover
ThimoclesseLover
asked in Android
Full screen player

The android app is pretty much as the IOS app. But the IOS one is more polish. There are some things that make it better, like the UI.One of these is the fact that the music player go on full screen on IOS but not on Android. The bottom and top part of it isn’t as the same color as the player.Look at the difference between the IOS and Android app :  I hope that the Deezer team will find a way to deal with this problemIOS :  Android : The full screen problem gives a feeling of an old app that hasn’t been update since a long time.Spotify finds a way to extend to the top of the screen (but not the bottom. Maybe because their player is scrollable) :  And the YT music app have found a way to go full screen   I hope that the Deezer team will find a way to deal with this. I know that’s a problem that have been reported years ago, but I hope that this time Deezer will listen. Also, I already told about this in the idea channel but nothing change.  Update : I noticed that the is some pages of t

2079
Leonídia.Deezer
Community Manager
1 month ago
P
Tiny Dancer
Papa BearTiny Dancer
asked in Your account, favorites and playlists
Changing email

Hi, I'd like to change email because I can't access my current one xxxxxxx@gmail.com since it delivers the code there.Please helpRegards.

91
Nina Nebo
Deezer Legend
1 month ago
K
Runaway Baby
Kwabz11Runaway Baby
asked in iOS
Deezer mobile app keeps closing unexpectedly (crashing)

Hi,Over the past couple of weeks I've noticed that whenever I open another app (e.g. WhatsApp) or when my phone screen turns off due to inactivity the Deezer app closes and I have to reopen the app from scratch. This never used to happen in the past. Whatever updates you have done please undo it as this is highly impractical and extremely annoying, so much so that if it cannot be fixed I'll have no choice but to find another music app. I have tried clearing cache and restarting my phone, it didn't fix the problem. I'm using an iPhone XR, fully updated with latest available software.

2746
modengine2
Tiny Dancer
1 month ago
M
Runaway Baby
Monique.ViljoenRunaway Baby
asked in Subscription and payments
Subscription changed

I changed my subscription from Premium to Duo on the same day. Both amounts were debited from my account. That does not seem correct.

111
R
Tiny Dancer
1 month ago
M
Runaway Baby
morbidologyRunaway Baby
asked in Deezer for Creators
My podcast episodes aren't updating

Hi there, My new podcast episodes aren’t updating on Deezer. This seems to happen whenever I add a tracking pixel to my RSS feed. I only seem to have this problem with Deezer and it’s always when I add a new tracking pixel to my RSS feed. I have reached out to support but nobody can seem to help me. I’ve been told to “upload the episodes” to Deezer but haven’t had any explanation as to how I can do this. Here is my podcast on Deezer:  Here is my RSS feed: https://www.spreaker.com/show/3527306/episodes/feed 

302
A
Tiny Dancer
1 month ago
T
Runaway Baby
tomrossi337Runaway Baby
asked in Subscription and payments
remboursement

Bonjour, j’ai été connecté sur un e-mail et donc été débité sur mon compte de 15euro alors que je ne voulais pas cette adresse mail et je voulais tout d’abord bénéficier des 3 mois gratuit je demande alors un remboursement si cela est possible car je ne veux pas bénéficier de ce mois payant avant d’avoir essayer pendant 3mois.

111
Nina Nebo
Deezer Legend
1 month ago
W
Tiny Dancer
whitebluesTiny Dancer
asked in Features & Feedback
can i use my deezeraccount on annother adress?

I hae a premium account.Can i use my account on another adress ? for instance when i visit friends with steaming devices in another town or country?  To be more precise I would like to play my favorite tricks at my friends home.with regards. whiteblues.

193
flaresolverr
Tiny Dancer
1 month ago
A
Runaway Baby
Adam SRunaway Baby
asked in Your account, favorites and playlists
Why does Deezer keep putting Ryan Adams songs in my mix? And how can I tell it not to?

Whenever I hit “Shuffle my music” Deezer will play a mix of mostly songs I’ve favourited but also occasionally a new song I’ve never heard before. I like this feature (I’m assuming it’s intentional?), but about 50% of the new songs that come up are Ryan Adams songs. I don’t like them and skip them. Of the 800+ songs in my Favourites I only have 1 Ryan Adams song in there and don’t play it much.Why does Deezer insist on pushing this artist? And how can I tell it I don’t want to listen to them anymore?

305
A
Runaway Baby
1 month ago
G
Runaway Baby
gabrielaltrejoRunaway Baby
asked in Features & Feedback
All songs by an artist

Hi! I used to listen to my favorite band’s songs when I played the artist…but now it only plays their top tracks…so I was wondering if there’s a way I can play an artist’s whole discography?

18511
M
Tiny Dancer
1 month ago
O
Runaway Baby
OutdatedDZRunaway Baby
asked in Other devices
I can't find FLOW Moods

I had trouble finding FLOW, finally it magically appeared in my Favorites.But where are the Moods?I use latest Windows client downloaded today.I also don’t see any Moods on Android app.Previously it was all available. What happened?

363
awesomemac
Deezer Legend
1 month ago
J
Runaway Baby
Julie2502Runaway Baby
asked in Subscription and payments
Abonnement etudiant

J’avais l’abonnement étudiant pendant 1 an et depuis 11/24 je dois payer l’abonnement premium alors que je suis toujours étudiante ! Je n’ai plus accès aux tarifs étudiant et je ne comprends pas pourquoi. Je suis en règle sur Unidays. Pouvez vous m’aider svp 

161
Nina Nebo
Deezer Legend
1 month ago
sushigal007
Runaway Baby
sushigal007Runaway Baby
asked in Other devices
Deezer freezes between tracks

Windows 10 with Firefox, deezer freezes between tracks constantly, sometimes it’ll start after a few seconds, other times, it won’t until I hover over the tab. Pretty annoyed because I never had any problems at all until a few months ago when uploaded mp3s stopped working, and now that’s fixed, I still can’t listen to my music properly.

326
sushigal007
Runaway Baby
1 month ago
H
Runaway Baby
heleni23Runaway Baby
asked in Your account, favorites and playlists
removing deleted albums from favourites

I've been going through my favourite albums and trying to get rid of some, but when I click on one that no longer show on artists pages it just shows and error page even when I click on the three dots. Is there anyway I can remove them?

243
Nina Nebo
Deezer Legend
1 month ago
A
Runaway Baby
amuseRunaway Baby
asked in Deezer Catalogue
Karen Zoid - Humanoid ... where is it?

Released 22/09/2023, Deezer is still carrying a few singles rather than the full album.  Here it is on Qobuz: https://www.qobuz.com/ie-en/album/humanoid-karen-zoid/c1pfzsbd8enja What gives?

183
Nina Nebo
Deezer Legend
1 month ago
A
Runaway Baby
Alina BelikRunaway Baby
asked in Subscription and payments
subscription

Good afternoon , I would like to cancel the subscription and refund the money for it. I accidentally paid

131
Nina Nebo
Deezer Legend
1 month ago
Ö
Runaway Baby
Özgür GöçerRunaway Baby
asked in Subscription and payments
yıllık ödeme yapamıyorum

Deezer yıllık premium üye olamıyorum. Uygulama yıllık ödeme almıyor. Bunu bilgisayardan denedin ödeme almıyor. Sebebi nedir? Neden premium yıllık abone olamıyorum?Kart bilgilerim tamamen doğru. 

243
Nina Nebo
Deezer Legend
1 month ago
C
Runaway Baby
Charley JonesRunaway Baby
asked in Subscription and payments
paid and still having adds

I have paid my subscription yet I’m still being asked to make a payment and have to listen to adds. Either cancel my subscription or make it work properly please

285
awesomemac
Deezer Legend
1 month ago
TERMS OF USE DEEZER COMMUNITY SITE