One Hit Wonder

Answered

Deezer desktop won't open on my mac

Forum|Forum|5 years ago
June 8, 2021
65 replies
3931 views

My deezer desktop on a Macbook won't start nor open. This started when i updated the app. What can I do?

Best answer by jeremybonan

Hello,

6.0.270 out now seems to fix the notarisation bug. Finally! Deezer will open “naturally”.

Let’s see if it also fixes autoupdating…

Despite being a more minor issue, the macOS icon has been made too small for Finder since 6.0.260…

Now let’s hope that Deezer moved away from the older Electron framework (v12 vs. current stable being v31-v33), that it becomes Apple Silicon native, and that AirPlay 2 instant streaming is included.

Rudi

Ultimate Superstar

Hey @NicoleCroes

Sorry about that.

Try this:

Uninstall the Deezer app
Search for %appdata and delete any Deezer folder you find
Restart your computer
Download the Deezer app again (https://www.deezer.com/en/download) and install

Let me know if the issue persists!

N

NicoleCroesAuthor

One Hit Wonder

@Rudi I tried this and it still doesn’t work. I have tried uninstalling and reinstalling it so many times.

Rudi

Ultimate Superstar

Thanks for coming back @NicoleCroes

Ok, don't try that again. Let's dig deeper. Please tell me your device and the MacOS version you've got.

And if you can, please let me know, step-by-step, what's happening. Are you getting an error message somehow? The more detail you give us, the easier it is to find the right solution for you :relaxed:

L

lgil28

Guitar Hero

Hello, I am having the same issue as @NicoleCroes. I have a MacBook Air M1 and Mac OS Big sure (11.2.3). I have also tried uninstalling and installing again and it does not seem to help. I do not get an error message. I click on the app and it does not open. It appears on the dock and then disappears. I would appreciate any help.

Rudi

Ultimate Superstar

Hey @lgil28

Sorry that's happening. Have you found and deleted the Deezer folder in your Mac, before reinstalling, as I've suggested above?

You can also remove the Deezer app, update your Big Sur to 11.4 and then download our app again. I don't seem to be able to reproduce the issue here so we need to try a couple of things first.

L

lgil28

Guitar Hero

Hey @Rudi, I have deleted all Deezer related folders. I tried removing the app, updating and downloading the app again. Same error. When I try to open it for the first time I get the normal warning Mac gives and I say open but it never does. I try to open it again and it just bounces and then disappears.

Rudi

Ultimate Superstar

Try updating the Big Sur to 11.4 @lgil28 it seems that something on the system is blocking this. Perhaps with an update, you'll be able to install the app.

I say this because we haven't been able to reproduce the issue on our side. There could be something blocking it.

Remember to uninstall the app before updating your OS.

L

lgil28

Guitar Hero

Hey @Rudi I already updated the OS and I am still having the same error.