include
Skip to main content

Solved

3449 Topics
J
Runaway Baby
John RageRunaway Baby
asked in Your account, favorites and playlists
Cannot log in from new mobile phone

I’ve bought a new mobile phone on Android 13 and I’ve done the data transfer(deezer too) via standard google application for doing it. When I’m trying to log in via google auth from my new mobile phone deezer says me “Unknown error”(or something like this, I’m using the Russian language and in localization it looks like “Неизвестная ошибка”) I’ve tried to change my password for my account, but it didn’t works too. Deezer says me “Your password is inactive”How to resolve this situation?

1265
J
Runaway Baby
1 year ago
W
Lover
Wars van PoehaLover
asked in Features & Feedback
Can I shuffle all my music at once?

NO! 

1282
K
Runaway Baby
1 year ago
B
Tiny Dancer
Ben.VosTiny Dancer
asked in Other devices
Clicking "manage my subscriptios" just opens Deezer in my browser

I was trying to manage my subscription, to compare what I currently pay to what Tidal offers. The button just sends me to Deezer.com instead.

292
awesomemac
Deezer Legend
1 year ago
S
Runaway Baby
stevenbaugh97Runaway Baby
asked in Your account, favorites and playlists
can my name be changed

@yula can you change my name to Asher axolotl please and thanks 

501
Nina Nebo
Deezer Legend
1 year ago
D
Runaway Baby
Djstefanrs HuitemaRunaway Baby
asked in Features & Feedback
meer playlists toestaan dan 2000 verhoog ga met spotify mee of beter verhoog de max aantal playlists naar 15000 en maak een folder optie

hallo allen is er miss een optie  om het aantal playlists wat 1 gebruiker mag hebben te verhogen naar  10000 of beter meer dan spotify 15000. miss een idee om hierbij meteen de folder functie toe te voegen zodat je playlists doormiddel van folders kunt sorteren bijvoorbeeld top 40 jaren 1 folder etc zodat het allemaal wat makkelijker te vinden is. ook heb ik een vraag over evt samenwerkingen met beatport/traxsource etc spotify heeft bijvoorbeeld een samenwerking met beatport miss handig om hier eens naar te gaan kijken. ben thuis dj heb vanavond virtual dj pro infinity gekocht incombinatie met deezer premium via mijn tmobile abbo en ik moet eerlijk zeggen dat het fantastisch werkt het streamen van de deezer catalogus met virtual dj werkt perfect hoop dat dit nog jaren zo blijft jullie hebben er een zeer tevreden klant bij goede service 

341
T
Tiny Dancer
1 year ago
A
Tiny Dancer
Avocato_pitTiny Dancer
asked in Your account, favorites and playlists
Migrated from spotify, now playlist order is reversed

I migrated my favorite songs and playlist form spotify but now all of the most recent ones are at the bottom and the oldest ones at the top and when adding new favorite songs they go with the oldest, is there a way to flip this?

771
T
Tiny Dancer
1 year ago
P
Tiny Dancer
Papi JeeneTiny Dancer
asked in Your account, favorites and playlists
artist fan rank

Hello i wanna know my rank among Tiakola’s fans please 

201
Nina Nebo
Deezer Legend
1 year ago
S
Tiny Dancer
SophiaswinneyTiny Dancer
asked in Your account, favorites and playlists
charged twice for subscription

I have been charged twice for my Deezer subscription. I have been subscribed for a long time however I got a new card so I re-subscribed with my new card details then it was still saying I wasn’t subscribed so I cancelled and subscribed again and you’ve charged me twice. I want my refund I have attached a screenshot of this

391
Nina Nebo
Deezer Legend
1 year ago
J
Tiny Dancer
jennybop 12Tiny Dancer
asked in Subscription and payments
miss

I have subscribed to the family how can we all listen to our own playlists at the same time 

151
Nina Nebo
Deezer Legend
1 year ago
C
Runaway Baby
CatnapsterRunaway Baby
asked in Subscription and payments
Removed spam posts still clogging "recently active" list in forums

As above. I just stopped by the forums to see if I could find where the EQ went - please put that back - but after I was done I was automatically redirected to a page of ‘recent and related’ forum posts. Half of those were spam posts, so I followed the links to hit the report button. The pages have been removed from the public, but they’re obviously still in the system somewhere, and I think they might be stuck in the ‘top posts’ list because of people like me who are trying to get them removed.You need to go one level deeper and delete spam posts where they are stored, or at least filter out removed posts from recommended posts.Thanks for all the music (and please put the EQ back)

211
P
Tiny Dancer
1 year ago
S
Tiny Dancer
shane ATiny Dancer
asked in Your account, favorites and playlists
unable to find or save a playlist sent by a friend

Hi, I'm new to Deezer. A friend created a playlist we can use together. When I got the link I can access the playlist. When I go elsewhere, like search for example, I cannot access that playlist again without going through the original link sent to me. I cannot find a way for me to go back to that playlist. What am I doing wrong?

261
Nina Nebo
Deezer Legend
1 year ago
B
Runaway Baby
BajchosRunaway Baby
asked in Features & Feedback
Cast from Deezer Android app to Deezer Vidaa tv app

Why is this not possible given that both devices are on the same WiFi?It's easier to use phone as a remote than a tv remote when trying to type name of the song, or find anything specific in playlist.Works for YouTube android/tv apps so I don't think this technology is something unachievable for Deezer as well.Anyone else having the same issue?(I'm not looking for Chromecast option, I would like direct app to app communication)

301
Leonídia.Deezer
Community Manager
1 year ago
T
Runaway Baby
tomasrRunaway Baby
asked in Features & Feedback
What is real reason of "not available in your country" for Deezer

I would understand when it would caused by implemI would understand if it was a language issue, but why is the English language voice control service geographically enabled? Subscribers from most countries do not have access to language control. But what is it? It's similar to if voice control, for example, of a vacuum cleaner only worked in China. The vacuum cleaner can speak English, so it can be controlled in that language as well. Why doesn't it work with Deezer?

1731
Leonídia.Deezer
Community Manager
1 year ago
M
Runaway Baby
mongolRunaway Baby
asked in Subscription and payments
Maximum number of years of gift subscription codes can be given to an account?

Maximum number of years of gift subscription codes can be given to an account?

401
Leonídia.Deezer
Community Manager
1 year ago
B
Tiny Dancer
boots11234Tiny Dancer
asked in Features & Feedback
Is FlAC the same as atmos

I have a pair of ERA300 speakers from sonos.  They support ATMOS audio.  Is FLAC the same as ATMOS?  If not, do you have ATMOS songs?

1271
Leonídia.Deezer
Community Manager
1 year ago
R
Tiny Dancer
Romain RivyTiny Dancer
asked in Subscription and payments
issue to access at admin account

Dear all,i subscribe with orange Deezer family. I added 2 members of my family.Few day after i tried to connect me but i didn’t remember my account login. After several Times i managed but i just had a Free access but not admin access.at the moment my family can used it but impossible for me….and as my access was admin i can’t do nothing is it necessary i canceled account deezer and suscribe again…??thanksBR,romain rivy

221
Nina Nebo
Deezer Legend
1 year ago
M
Runaway Baby
marko012Runaway Baby
asked in Other devices
Deezer connect on Tizen

When will Deezer connect option on Samsung TVs with Tizen be available? Thank you.

461
Leonídia.Deezer
Community Manager
1 year ago
P
Runaway Baby
PlanetboppRunaway Baby
asked in iOS
Deezer Connect broken again

Using a Mac mini connected to my Hi-Fi system running Deezer 5.30.590 (5.3.590.173) and an iPad running Deezer 9.44.0 (9.44.0.3) to select songs using Deezer Connect. When I first set this all up it worked for several months. Then suddenly the iPad Deezer app could no longer find the Mac mini when  I would activate Deezer connect. I reinstalled and updated many times and a few weeks ago it started working again. Occasionally I would lose the connection and have to uninstall the iPad app and reinstall just to find the Mac mini. But this time even that is not working. I think this needs to be a priority for Deezer because users are inclined to want HD and that requires a direct connection between a streaming pc and the Hi-Fi system, and obviously users will want to be able to control that streaming pc from the listening position. Is there any work on this or time available to take a look at it?

37215
P
Runaway Baby
1 year ago
S
Runaway Baby
sparky16Runaway Baby
asked in iOS
Bluetooth connection

Deezer won’t connect to Bluetooth on an iPad 

221
Leonídia.Deezer
Community Manager
1 year ago
M
Runaway Baby
Magdalena MalochaRunaway Baby
asked in Subscription and payments
trouble with login second device

I have premium account and three users, since few weeks one of the user cannot use Deezer and received the message: the problem appeared please login in. That user login in several times, even removed Deezer from phone and downloaded again and the problem is exactly the same.What can I do?Thank you.Magda 

223
Nina Nebo
Deezer Legend
1 year ago
B
Runaway Baby
Bogdan SolomonRunaway Baby
asked in Subscription and payments
Discount

Hello everyone! In 2019 I had to leave Deezer, after almost 4 years, because of the price raising. Now I wish to get back, but I have the same problem: can't afford premium plan. The free one is not available either. So is there any way I can get a 50% discount or so? At least for fidelity

412
Noam Asulin
Deezer Legend
1 year ago
S
Tiny Dancer
Sakhabiev AskhatTiny Dancer
asked in Android
Unnecessary actions required then going from song to album on android

Situation: I wanna go from playing song to album page. I click 3 dots button and menu that opens does not contain required button right away. I must scroll down to see it for some reason. Can you fix it please?

111
Nina Nebo
Deezer Legend
1 year ago
J
Tiny Dancer
J. BarreiroTiny Dancer
asked in Your account, favorites and playlists
Billy Rankin

No encuentro a este artista en la plataforma porque?

41
Nina Nebo
Deezer Legend
1 year ago
L
Runaway Baby
Luke HollingsworthRunaway Baby
asked in Your account, favorites and playlists
cant delete account

Hi I'm trying to delete my Deezer account but I can't do it.

68113
G
Tiny Dancer
1 year ago
C
Runaway Baby
CkarangwaRunaway Baby
asked in Your account, favorites and playlists
using the deezer offer on fnac product

Good morning, i got deezer 4 months promotion but i can not use this. Can you please advise me

272
Jaime.Deezer
Community Manager
1 year ago
TERMS OF USE DEEZER COMMUNITY SITE