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Hi, I have never used Deezer Prime and my credit card has been charged twice and I want to stop this and check from the email if someone really has my card information and if they are using it to pay via Deezer or if there is a problem with my card.

Hey there ​ ​@alrefaishahed8 

Just about everyone here on the community forums are fellow subscribers such as yourself, and therefore do not have access to your account, or the ability to process refunds or similar transactions.

I suggest that you open a ticket with Deezer support so that an agent can assist you. The link is here→ https://support.deezer.com/hc/en-gb

Welcome to the Deezer user community.

If you pay for Deezer as part of a plan with your mobile operator or another third-party payment service like Google Play, please contact them to clarify your subscription cancellation.

You should also contact Deezer Customer Service for help with payment cancellations, refunds, and account type changes.

The Deezer online chat is very good; the chat entrance is in the bottom right corner.
https://support.deezer.com/

Or via the Deezer contact form
https://support.deezer.com/hc/en/requests/new

Best regards, and keep the music flowing.

Welcome to the Deezer user community.

If you pay for Deezer as part of a plan with your mobile operator or another third-party payment service like Google Play, please contact them to clarify your subscription cancellation.

You should also contact Deezer Customer Service for help with payment cancellations, refunds, and account type changes.

The Deezer online chat is very good; the chat entrance is in the bottom right corner.
https://support.deezer.com/

Or via the Deezer contact form
https://support.deezer.com/hc/en/requests/new

Best regards, and keep the music flowing.

​@CharlyMX 

 

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