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moniquecreevy
One Hit Wonder
April 15, 2025
Answered

Two profiles with switched playlists

  • April 15, 2025
  • 4 replies
  • 93 views

Good day, 

 

My husband and I have seperate profiles on one family account. Every time I log onto my deezer, the music playing is my husband's playlisr and vice versa. Why would this be happening?

I have to search for my own playlists every time. 

      Best answer by Alfredo.Deezer

      Good day, 

       

      My husband and I have seperate profiles on one family account. Every time I log onto my deezer, the music playing is my husband's playlisr and vice versa. Why would this be happening?

      I have to search for my own playlists every time. 

      Hi ​@moniquecreevy 👋 

      I can see that all the sub profiles in your Family account are not linked to any email address, so you need to be sure to select the correct one once everybody logs in into the Family accoun.

      I have unlinked all your devices from your Deezer Family account, so everybody can log in now and go to their own profile

      I hope that helps 🙏 

      4 replies

      awesomemac
      Superuser
      awesomemac
      Superuser
      April 15, 2025

      I also have a family account, I don’t have the same issue.

      Are you using Deezer with iOS, Android or something else? And if you are able to use it on different platforms, is this happening everywhere?

        Roadie
        willam45
        Roadie
        April 15, 2025

        Please contact Deezer support via the "Help" section for assistance with the profile issue on your family account. They can resolve the playlist synchronization problem.

          Noam Asulin
          Superuser
          Noam Asulin
          Bezi since 2017
          April 16, 2025

          Good day, 

           

          My husband and I have seperate profiles on one family account. Every time I log onto my deezer, the music playing is my husband's playlisr and vice versa. Why would this be happening?

          I have to search for my own playlists every time. 

          Are u Sure you are not connected to the same account ? Each user should use his own email address which is part of the family plan (Unless you are using the old way profiling which not allowing different email address )

          (He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
            Alfredo.Deezer
            Community Manager
            Alfredo.DeezerAnswer
            Community Manager
            April 17, 2025

            Good day, 

             

            My husband and I have seperate profiles on one family account. Every time I log onto my deezer, the music playing is my husband's playlisr and vice versa. Why would this be happening?

            I have to search for my own playlists every time. 

            Hi ​@moniquecreevy 👋 

            I can see that all the sub profiles in your Family account are not linked to any email address, so you need to be sure to select the correct one once everybody logs in into the Family accoun.

            I have unlinked all your devices from your Deezer Family account, so everybody can log in now and go to their own profile

            I hope that helps 🙏 

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