Can't log in

Hi ​@Cayla,

I had the same problem and I finally found the reason why I couldn't log in to Deezer. My original Deezer password had special characters. And each time I reset it and saved a new password, it also had special characters because Deezer lets you save a password with special characters in a web browser.

And when I got logged out from everywhere for some reason (from mobile and desktop apps) and tried to log in I got the error message that the password was invalid. So, I kept on changing passwords and none of them worked. And "logging in without password" feature didn't work for me either for some reason.

But yesterday, "logging in without password" feature finally worked (randomly). So, as I logged into Deezer mobile app, I tried to change my password right away. And I found out that I cannot have any special characters in the password because password validation rules in the app are different from validation rules in the web version of Deezer. And changing password in the app didn't work even if I tried to follow all the rules.

So, I went back to the "logging in without password" email and followed the password reset link from there. I managed to save a new password without any special characters in the mobile web browser. And after that I could finally use it to log in everywhere to Deezer mobile app and desktop app.