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For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

  • 546 Topics
  • 5,600 Replies
547 Topics
R
Runaway Baby
RanStolerRunaway Baby
posted in Other devices
Deezer doesn't work on new Samsung smart tv

Latest firmware Latest app version Family subscription Main problem: when I press the play button, nothing happens. The music doesn't start. Orher problems: *On my phone app, the chromecast streaming function doesn't find the tv, only other streaming devices. *The app is loading very slow on the tv Reinstalling the app didn't help Tv brand Samsung Model q70b (2022) I read somewhere that the main problem was not addressed by deezer for one year. If that the case I would probably switch to Spotify

1432
R
Runaway Baby
D
Lover
dominikzLover
asked in Other devices
Audio quality on Samsung TV (Tizen) Deezer App + some issues

Hello, Does the Deezer App for Samsung TVs / Tizen support “Better 320kb/s” audio quality or does it only support “Standard 128kb/s”? Of course this is assuming I’m having a Premium (or higher) subscription tier. Is there some way to select the audio quality setting in the app? Unlike the browser, desktop and Android apps, in the Samsung TV App I cannot find any option to set the stream quality. Unrelated to the above, I noticed an issue with the Tizen app where, if I skip a lot of songs on the Flow, it gets stuck with the error “A problem was detected with this stream” for any new song I try to play. The issue goes away if I exit the app and wait for an hour or so. Thanks!

7053
N
Tiny Dancer
N
Runaway Baby
nyx1Runaway Baby
asked in Other devices
Todrick Hall Forbidden Album

Hi I saw that a chat was started about a year ago about Todrick Halls forbidden album not playing. I am actually still currently having the issue and it shows the song but it is grayed out. I can add it to playlist and I can like it but it will not let me play it and I'm not sure why I've tried on my phone and I tried on my Xbox and it still will not let me play the songs.

345
N
Runaway Baby
A
Anonymous
posted in Other devices
Got songs stuck in recently played

I got a lot of songs stuck in my recently played, they always stay above the other songs I listen to. It very annoying especially to find the song that you’ve listened to. It happend after connecting Deezer to a ‘Mediabox Next’ (I’ll never do that again lol) I guess its a time thing? Hope there is a fix for this!✌🏼

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A
P
Runaway Baby
PeteF3Runaway Baby
asked in Other devices
No longer uploading MP3s

Deezer stopped uploading MP3s for me about a month ago. I’ve reinstalled the app and made sure it’s the most updated version. I’m running Windows 12 and the desktop app. Any idea on what’s causing this?

1191
Yula
Moderator
S
Lover
SergioCLover
posted in Other devices
Ads skip the next song in queue (free version)

I noticed that every time an ad plays it skips over the next song in the queue.

925
Yula
Moderator
B
Runaway Baby
Benjamin KahaneRunaway Baby
asked in Other devices
A lot of songs have constant freezes and interruptions

Deezer site in Chrome (mac and Windows), Deezer App on Mac, Deezer app on Android: Many songs constantly freeze repeadedly, all couple of seconds. Deezer on my Yamaha receiver works fine. What could be the reason? I have HiFi (Flac) subscription, and Deezer has become practically useless.

1894
B
Runaway Baby
V
Runaway Baby
vedran.rogovicRunaway Baby
asked in Other devices
deezer on philips tv

on my Philips 58PUS7805 /12 from a few week ago I can't load or run the deezer app. before that the app worked normally and I was logged into my premium account, problem egsist only on deezer application, all other applications work properly… TV is coneccted on internet. can you fix that problem…

2521
Noam Asulin
Deezer Legend
H
hanspeeters52
asked in Other devices
external drive to download instead of SSD on Deezer?

The streaming sound is not good enough for a highend amplifier and speakers. I guess the problem is Jitter. The downloads though are of excellent quality. I have an iMac with only 256Gb internal SSD. Little space left (110Gb) for downloading lots of songs of my Deezer HiFi app That means about 200 CD’s max. That’s too little for me. If it would be possible to change the download location (I know it's not accesible by myself but only by Deezer itself) to my external drive would solve the problem. Unfortunately I heard from the Deezer helpdesk: “All the Deezer information goes to the SSD as you cannot move songs/data to external devices unfortunately” My request/idea: can Deezer add the external drive as an alternative to download as much as wanted?

1564
N
Tiny Dancer
Q
Runaway Baby
QilerRunaway Baby
posted in Other devices
Playlist scroll up bug

When listening to a playlist on desktop app, on random intervals the app scrolls all the way to the top of playlist. When it happens it is also accompanied by hourglass cursor. My best guess is that the ‘page’ refreshes and it goes to top by default. This is very annoying when I’m trying to curate my long playlists.

1362
Q
Runaway Baby
L
Runaway Baby
lewis-dawson-gbRunaway Baby
posted in Other devices
Play button doesn't work

Hello, The Play button on Windows 10 no longer works. I’ve tried uninstalling, closing, resetting and repairing the app. Nothing works. Thanks

331
Yula
Moderator
B
Runaway Baby
Bernardo PaulRunaway Baby
asked in Other devices
probleme

Bonjour, je n arrive plus à accéder à votre plateforme, j’ai un compte chez vous, je paie tous les mois, pouvez vous m aider, merci

171
B
Runaway Baby
E
Runaway Baby
Enordee1Runaway Baby
posted in Other devices
Streaming from mac app to receiver

I am using the macOS app so that I can get lossless streaming but I can’t figur out how to stream from the app to my receiver. Airplay doesn’t support lossless and there is no chromecasting ability in the mac app (even though the mobile app seems to have that capability). What are my options?

89618
J
Tiny Dancer
F
Runaway Baby
Fam.montagRunaway Baby
asked in Other devices
Panasonic TV: Deezer App recent issues

Seit 4 Tagen wird die App auf dem Panasonic TV (Modell TX-55DXW604) nur noch minimiert in der linken oberen Ecke dargestellt und ist nur noch mit einem Maus Curser bedienbar. Habe die App bereits deinstalliert und neu installiert, das.problem bleibt allerdings bestehen. Die Software des TV ist auf dem aktuellen Stand. Wo könnte das Problem liegen?

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J
Tiny Dancer
F
Runaway Baby
Flow1999Runaway Baby
asked in Other devices
Offline Lyrics Issue on computer

I’ve downloaded the Deezer App on my computer (Macbook Air M1) in order to listen to music offline. However whenever my computer’s not connected to the internet, the lyrics logos are glitching/ flickering on my screen for all of the songs in my downloaded playlists, along with the message “We’ll keep trying to reconnect”. it slows down and overheats the computer quickly. I cannot make it go away except if I completely close the app, and as soon as I reopen it, if I’m still offline the same problem occurs again. Maybe an offline features would be needed for computers to fix this, or else it is a software issue. anyone facing the same issue, I’m a bit desperate and annoyed thanks a lot :)

241
Yula
Moderator
A
Runaway Baby
AjonRunaway Baby
asked in Other devices
Alternative for Deezer Player in Windows

Many years ago i used Deezer and had a terrible experience with the Android app, now I’m back to Deezer and the Android app is wonderful, however the app for Windows is unbelievable bad, it’s even hard to explain how terrible it is, multiples crashes and bugs everywhere, it is really annoying. All that been said i want to ask if anyone knows an app that i can use to replace Deezer desktop app in Windows i searched but couldn’t find anything.

1772
A
Runaway Baby
D
Diego Re
posted in Other devices
Chromecast connection Iphone

Good day, I used to play Deezer through Chromecast audio perfectly on my old Samsung, since 3 month I switch to Iphone 8 and even if I’m still able to play music through Chromecast, it doesn’t work good as before: problem is when display switch off and music keep playing, as son as the next song play (s.a. from a play list) iphone stop to follow the playlist, actually the music keep to play smoothly but when I switch on the display, deezer keep showing the last track was playing before to switch off the display, it’s like deezer is not able to follow the running tracks when iphone is on standby mode. Even worst if I run the music flow based on my favourite songs, it’s happen that Deezer doesn’t update the flow and the last song keep repeating forever. To get the control of the trucks again, I have to close Deezer app and open it again, than play any track, automatically is going to recognise the track playing in that moment through Chromecast, than I can control it again so far the Iph

83123
Alfredo.Deezer
Community Manager
M
Runaway Baby
mazzam82Runaway Baby
asked in Other devices
alhum picture not appear in car bluetooth

Am facing issue while playing music over my car bluetooth. The picture of album not appear !!

1471
M
Runaway Baby
V
Runaway Baby
Vinny1234Runaway Baby
asked in Other devices
Deezer not available in google home canada

I can't add you to my google home account. But in the past, I was able to ??? Should I switch to another service that is compatible? Is it google that is abusing their dominant position ?

231
V
Runaway Baby
M
Runaway Baby
Michael HonnorRunaway Baby
posted in Other devices
Does deezer actually work

I signed up to deezer free accout, started to play a CD on my PC which totally froze after just 5 minutes. I would just like to ask the question, does deezer actually work ?

697
bluezzbastardzz
Deezer Legend
A
Runaway Baby
altcodeRunaway Baby
asked in Other devices
[BUG] deezer.com 100% CPU and RAM usage on firefox

When i try to access deezer.com using firefox 102.0.1(x64) on windows 10 the website attempts to load something and fails many times. This causes the tab to not resopnd; a steady increase in cpu and ram usage, that may eventualy freeze your pc. Recreating this issue:1. Open task manager. (use it to close the website before it freezes your pc)2. Open an empty tab on firefox. Press F12 for dev. tools and open the console. (otherwise it won’t open at all)3. Visit deezer.com. Screenshots:1. Empty firefox tab (1% cpu; 51% ram)2. Using deezer for ~1 min ( 71% cpu; 80% ram)3. Viewing console after closing the tab. One of the lines says there are 4552 cookie attribure issues.

56413
M
Tiny Dancer
Meesha
Lover
MeeshaLover
asked in Other devices
Deezer hangs / crashes in firefox

Firefox 102.0, Fedora 36 Workstation Beginning today the Deezer web app started to hang the browser up to a point where the tab is killed. It asks me if I want to stop the scripts running on this website, but crashes anyway. What should I do?

1062
Meesha
Lover
A
Runaway Baby
Alen VerenRunaway Baby
asked in Other devices
Unable to use deezer on Mozilla or Edge

Hi, now for 2 days my account on the laptop (if I open it with Firefox or Edge) fully conected doesnt seem to work. The page is opened, yet now actions or functions can be applied. Like its frozen. Also one friend of mine experiences the same problem. Can you help us out? Kind regards, Alen Veren

811
César Sagaert
Tiny Dancer
K
Runaway Baby
KiriRunaway Baby
asked in Other devices
music stopes after one song on web browser

after one song ends it stops playing and next song button plays same song again and stops again and same thing around and around

1139
K
Runaway Baby
N
Tiny Dancer
nkaloeiTiny Dancer
asked in Other devices
Deezer App not available on LG Content Store

Hi We have Deezer Premium. We are facing an issue, with the deezer app not available on my sisters TV device. She has a LG TV from 2017 WebOS Version 5.60.25 and the Deezer App does not show up on the LG Content Webstore anymore. However it was available until May 2022. I also have a LG TV from 2020 with WebOS Version 5.20.35, and on my Device the Deezer App is available in the LG Content Store App. What can be the issue here? Thanks for your help.

7242
R
Tiny Dancer

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